Experience Education Languages
Experience Jan 2019 - Jun 2025
6 years 6 months
Coordination of multilingual translation projects
Pre- and post-calculation of project costs
Key Account Management
Assistance to the executive management
Jun 2018 - Dec 2018
7 months
Coordination between internal departments and international branches
Order entry and inventory monitoring
Claims and complaint management
Assistance to the Head of Customer Service
Jul 2017 - Mar 2020
2 years 9 months
Performing check-ins and check-outs and managing reservations and group bookings
Communicating with international guests in German, English and Spanish, both in person and by phone
Handling administrative tasks such as data entry, document filing and creating internal reports
Jun 2017 - Jun 2018
1 year 1 month
Scheduling service appointments in coordination with various internal departments
Organizing and monitoring goods purchases from third-party suppliers in Europe and internal units in China, South Korea and the USA
Checking and approving supplier invoices
Handling shipments in compliance with export regulations
Using MS Office suite and SAP
Sep 2013 - Dec 2015
2 years 4 months
Key Account Management
Data preparation and formatting, as well as conversion and alignment of various file formats
Creating and maintaining customer-specific terminology
Advising clients on the use of specific CAT tools
Coordinating various translation projects with tight deadlines
Jan 2013 - Dec 2017
5 years Jul 2011 - Aug 2013
2 years 2 months
Coordination of complex translation projects with up to 24 languages
Key Account Management
Conducting internal quality checks
Contributing to the development and implementation of marketing strategies and taking initiative to increase revenue and attract new customers
Sep 2009 - Jul 2011
1 year 11 months
Preparing quotes, order processing, invoicing, handling customer complaints
Managing orders, monitoring stock levels, handling customs clearance using ATLAS software
Assisting with translating various company brochures
Performing general secretarial tasks, such as managing incoming and outgoing mail, scheduling appointments and planning business trips for the sales team and management
Welcoming and assisting domestic and international clients