Celma B.
Customer Service Team Leader / Customer Service Planner
Experience
Jan 2020 - Present
5 years 11 monthsCustomer Service Team Leader / Customer Service Planner
Morgan Sindall
- Overseeing the work of a team of 3 schedulers to ensure work is carried out as required and handling any unplanned workforce or resource issues to maintain service delivery.
- Responding to queries from clients and suppliers, dealing with complaints and working on de-escalating them.
- Providing all administrative support related to booking in works and ensuring the smooth running of the contract.
- Developing strong working relationships with team members while successfully making changes for the benefit of the customer and achieving value for money for the organisation.
- Taking a hands-on approach and providing support where required outside core functional responsibilities.
Jan 2019 - Jun 2019
6 monthsAdministrative Assistant
Eco Green JB
- Delivering daily executive support with scheduling appointments, meetings and maintaining complex and changing calendars.
- Handling office tasks such as generating reports and presentations, setting up for meetings and reordering supplies.
Jan 2015 - Dec 2017
3 yearsProject Planner
Keepmoat
- Planning, scheduling and managing the daily repairs to meet customer demand and service targets.
- Working with materials suppliers to confirm parts availability for operatives in line with customer appointments.
- Maximising first-time fix rates and minimising the number of merchant visits.
- Taking a hands-on approach and providing support where required outside core functional responsibilities.
- Developing strong working relationships with team members while successfully managing operative diaries and making efficiencies for the benefit of the customer and achieving value for money for the organisation.
Summary
Highly organized and result-oriented individual with over 3 years of scheduling experience within the repairs and maintenance side of the construction industry.
Expertise in multi-tasking scheduling diaries for multiple engineers, dealing with subcontractors, tenants and surveyors. Adaptable, pro-active, confident with excellent customer service skills and ambitions to work with an organisation that works towards helping people.
Languages
Portuguese
NativeEnglish
AdvancedEducation
Oct 2017 - Jun 2019
International University of Huddersfield
Master of Architecture · Architecture · Huddersfield, United Kingdom · 2:1
Oct 2012 - Jun 2015
International University of Huddersfield
BA (Hons) Architecture · Architecture · Huddersfield, United Kingdom · 2:1
Oct 2010 - Jun 2012
Park Lane College
A-Levels
...and 1 more
Certifications & licenses
Full UK Driving License
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