Recommended expert
Celma Boa
Customer Service Team Leader; Customer Service Planner
Experience
Jan 2020 - Present
6 years 2 monthsCustomer Service Team Leader; Customer Service Planner
Morgan Sindall
- Overseeing the work of a team of 3 schedulers to ensure work is carried out as required and that any unplanned lack of workforce or resource does not impact service delivery.
- Responding to queries from clients and suppliers, dealing with complaints and working on de-escalating them.
- Providing all administrative support in relation to booking in works and ensuring the smooth running of the contract.
- Developing strong working relationships with the team and successfully making changes where necessary for the benefit of the customer and achieving value for money for the organization.
- Taking a hands-on approach and providing support where required outside core functional responsibilities.
Jan 2019 - Jun 2019
6 monthsAdministrative Assistant
Eco Green JB
- Delivering daily executive support with scheduling appointments, meetings and maintaining complex and changing calendars.
- Handling office tasks, such as generating reports and presentations, setting up for meetings, and reordering supplies.
Jan 2015 - Dec 2017
3 yearsProject Planner
Keepmoat
- Planning, scheduling and managing daily repairs, ensuring supply meets customer demand and service targets.
- Working with materials suppliers to confirm parts availability to operatives in line with customer appointments.
- Maximising first-time fix rates and minimising the number of merchant visits.
- Taking a hands-on approach and providing support where required outside core functional responsibilities.
- Developing strong working relationships with the team and successfully managing operative diaries, making changes where necessary to improve efficiencies, benefit the customer and achieve value for money for the organization.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Construction (9 years), Real Estate (3 years), and Professional Services (0.5 years).
Construction
Real Estate
Professional Services
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (9.5 years), Customer Service (6 years), Procurement (3 years), and Supply Chain Management (3 years).
Operations
Customer Service
Procurement
Supply Chain Management
Summary
Highly organized and result-oriented individual with over 3 years of scheduling experience within the repairs and maintenance side of the construction industry. Bringing geographical knowledge of West Yorkshire area, a master’s degree and expertise in multi-tasking scheduling diaries for multiple engineers, dealing with subcontractors, tenants and surveyors. Adaptable, pro-active, confident with excellent customer service skills and ambitions to work with an organisation that works towards helping people.
Languages
Portuguese
NativeEnglish
AdvancedEducation
Oct 2017 - Jun 2019
University of Huddersfield
Master of Architecture · Architecture · Huddersfield, United Kingdom · 2:1
Oct 2012 - Jun 2015
University of Huddersfield
BA (Hons) Architecture · Architecture · Huddersfield, United Kingdom · 2:1
Oct 2010 - Jun 2012
Park Lane College
A-Levels · A-Levels · Leeds, United Kingdom · Fine Art (B); Geography (C); Sociology (B); AS-Maths (C)
...and 1 more
Certifications & licenses
Full UK Driving License
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Celma based?
Celma is based in Leeds, United Kingdom.
What languages does Celma speak?
Celma speaks the following languages: Portuguese (Native), English (Advanced).
How many years of experience does Celma have?
Celma has at least 9 years of experience. During this time, Celma has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 3 years and 2 months. Note that Celma may not have shared all experience and actually has more experience.
What roles would Celma be best suited for?
Based on recent experience, Celma would be well-suited for roles such as: Customer Service Team Leader; Customer Service Planner, Administrative Assistant, Project Planner.
What is Celma's latest experience?
Celma's most recent position is Customer Service Team Leader; Customer Service Planner at Morgan Sindall.
What companies has Celma worked for in recent years?
In recent years, Celma has worked for Morgan Sindall.
Which industries is Celma most experienced in?
Celma is most experienced in industries like Construction, Real Estate, and Professional Services.
Which business areas is Celma most experienced in?
Celma is most experienced in business areas like Operations, Customer Service, and Procurement and Purchasing. Celma also has some experience in Supply Chain Management.
Which industries has Celma worked in recently?
Celma has recently worked in industries like Construction.
Which business areas has Celma worked in recently?
Celma has recently worked in business areas like Customer Service and Operations.
What is Celma's education?
Celma holds a Master in Architecture from University of Huddersfield and a Bachelor in Architecture from University of Huddersfield.
Does Celma have any certificates?
Celma has 1 certificate: Full UK Driving License.
What is the availability of Celma?
Celma is immediately available full-time for suitable projects.
What is the rate of Celma?
Celma's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Celma?
To hire Celma, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
800
600
400
200
Market avg: 540-700 €
Market avg: 540-700 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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