Alenka Hornung

Recommended expert

Pfaffenhofen an der Ilm, Germany

Experience

Jul 2023 - Jul 2024

1 year 1 month

Garching, Germany

Head of Inside Sales

Hisense Gorenje Germany GmbH

Professional and disciplinary leadership and development of the inside sales team
Planning staff, including determining staffing requirements, coordinating staff deployment, vacation planning, and absence cover
Conducting job interviews
Organizing day-to-day operations
Service partner for field sales
Consistent analysis of performance KPIs and deriving measures

Nov 2022 - Apr 2023

6 months

Pfaffenhofen an der Ilm, Germany

Team Leader Commercial Administration

WipflerPLAN Planungsgesellschaft mbH

Disciplinary and professional leadership of the commercial administration team
Allocating personnel and determining staffing requirements
Ensuring and maintaining the quality of business analysis reports
Monitoring and responsibility for commercial processes
Preparing quotes, engineering contracts, and revenue planning
Preparing investment decisions

Dec 2016 - Oct 2022

5 years 11 months

Neuss, Germany

Team Leader Inside Sales

Patlite Europe GmbH

Building the inside sales team with professional and disciplinary leadership
Responsibility for the entire order processing and organization of daily operations, transferring processing from foreign offices to the German inside sales team
Point of contact and support for national and international direct customers and distributors throughout the sales process, from quotation to delivery and invoicing
Cross-functional development of recruiting processes, drafting and posting job ads, conducting interviews, applicant management, defining onboarding and offboarding processes, and conducting feedback meetings
Supporting and collaborating closely with management, the headquarters in Japan, and country managers in Germany, Italy, France, Spain, and the UK
Implementing KPIs in inside sales
Introducing and optimizing process documentation
Managing interfaces between sales, warehouse, accounting, controlling, and marketing
Coordinating logistics with the external provider, continuous cost control, and process improvements
Managing import shipments from Japan and Indonesia
Planning and organizing the site relocation, including setting up an in-house warehouse, property search, recruiting, and coordinating facilities and IT
Participating in inventory audits and acting as point of contact for auditors
Implementing the IT data protection project and handling IT matters

Jan 2015 - Present

11 years 1 month

Business & Sparring Partner

Oct 2014 - Oct 2015

1 year 1 month

Ismaning, Germany

Reprint Manager

MW Office Pharma Media und PR Agentur

Project management of printed and electronic reprints of medical journal articles and translations
Handling inquiries and project coordination with publishers, graphic designers, typesetters, and translators domestically and internationally, license procurement
Preparing quotes including cost calculation and selecting service providers
Order processing including schedule coordination
Coordinating exports and imports in collaboration with service providers
Invoicing
Proofreading and editing tasks

May 2014 - Sep 2014

5 months

Ingolstadt, Germany

Team Lead Order Processing for Domestic and Export Sales

WTW GmbH Geschäftsbereich ebro electronic

Providing professional and disciplinary leadership to the team
Simplifying and improving workflows
Assisting in the preparation of Trade Compliance and SOX audits
Recording customer orders and quotes
Coordinating open orders, especially delivery dates

Mar 2002 - Apr 2014

12 years 2 months

Pfaffenhofen an der Ilm, Germany

Export Clerk and Assistant to the Managing Director

Chevita Tierarzneimittel GmbH

Solely handling orders from EU and non-EU customers while maintaining continuous positive sales growth
Customer support in German, English, and French
Handling inquiries and preparing quotes
Production planning and inventory management
Instructing picking and production of goods
Invoicing and preparing all export and customs documents
Coordinating freight forwarding, selecting carriers, and negotiating to optimize logistics costs
Processing complaints and transport damage claims, handling insurance
Company-wide introduction of the ATLAS system
Customs clearance, support during customs audits
Participating in the implementation of a new ERP system
Preparing statistics and Intrastat reports
Applying for certificates and attestations from the Chamber of Industry and Commerce (IHK), embassies, consulates, and other authorities
Requesting and monitoring confirmations of receipt and supplier declarations
Supporting the Managing Director in daily operations
Serving as a liaison with other departments
Coordinating appointments, office, and phone management
Managing correspondence for the Managing Director

Oct 2000 - Mar 2002

1 year 6 months

Poing, Germany

Export Clerk

Stahlgruber Otto Gruber GmbH & Co. KG

Jun 2000 - Sep 2000

4 months

Munich, Germany

Secretary / Team Assistant

Brunner’s Zeitarbeit

Mar 2000 - Jun 2000

4 months

Montpellier, France

Language Training and Internship

EU Leonardo da Vinci Program

Language training and internship in Montpellier

Jun 1998 - Mar 2000

1 year 10 months

Munich, Germany

Export Clerk

Schaltbau AG

Oct 1997 - Jun 1998

9 months

Munich, Germany

Secretary

Krauss Braun Schoepe Rechtsanwälte

May 1997 - Sep 1997

5 months

Oederan, Germany

Executive Assistant to Management

Verbandwattefabrik Breitenau GmbH

Skills

All-rounder With Excellent Organizational Skills
Experienced In Customer Service And Order Processing
Strong Hr Affinity
Strong Customer And Service Orientation With High Problem-solving And Implementation Skills
More Efficiency Through Optimized Processes
Goal-oriented Work Approach With Revenue Growth
Doer With A Hands-on Mentality