All-rounder specializing in sales, HR and executive assistance

About 100,000 employees worldwide, consumer goods industry

• Professional and disciplinary management and development of the inside sales team
• Planning staffing including determining personnel needs, coordinating personnel deployment, vacation planning, absence coverage, etc.
• Conducting job interviews
• Organizing the daily operations
• Service partner for the field sales team
• Consistent analysis of performance KPIs and deriving measures

About 1,000 employees worldwide, electrical engineering industry

• Building the inside sales team, professional and disciplinary leadership
• Responsible for the end-to-end order fulfillment process and daily operations, transferring processing from foreign offices to the German inside sales team
• Point of contact for and support of national and international direct customers and distributors throughout the sales process from quotation to delivery and invoicing
• Cross-departmental development of recruiting processes, drafting and posting job ads, conducting interviews, applicant management, defining onboarding and offboarding processes, conducting feedback sessions
• Providing support and closely collaborating with management, the headquarters in Japan and the country managers in Germany, Italy, France, Spain and the UK
• Implementing KPIs in inside sales
• Introducing and optimizing process documentation
• Managing interfaces between sales, warehouse, accounting, controlling and marketing
• Coordinating logistics with the external provider, constant cost monitoring and process improvement
• Managing import shipments from Japan and Indonesia
• Planning and organizing the site relocation with the setup of a dedicated warehouse, including property search, recruiting, coordinating equipment and IT
• Participating in inventories, point of contact for auditors
• Implementing the IT data protection project and managing IT matters

• Project handling for printed and electronic offprints of medical professional articles and translations
• Managing inquiries and projects with publishers, graphic designers, typesetters and translators domestically and abroad, license procurement
• Preparing quotes including cost calculations, selecting service providers
• Order processing including scheduling
• Coordinating exports and imports in collaboration with service providers
• Invoicing
• Editing and proofreading tasks

• Solely handling orders from EU and non-EU customers with continuous positive sales growth
• Customer support in German, English and French
• Processing inquiries and preparing quotations
• Production planning and inventory management
• Directing picking and production of goods
• Invoicing, preparing all export and customs documents
• Handling freight forwarding, selection and negotiation to optimize logistics costs
• Handling complaints and transport damage, insurance processing
• Internal implementation of the ATLAS system
• Customs processing, coordinating customs audits
• Contributing to the implementation of a new ERP system
• Preparing statistics and Intrastat reports
• Applying for certificates and attestations from the IHK, embassies, consulates and other authorities
• Requesting and monitoring proof of arrival confirmations and supplier declarations
• Supporting the managing director in daily operations
• Liaison to other departments
• Scheduling appointments, office and telephone management
• Handling correspondence for the managing director

Started through Brunner’s Zeitarbeit, Munich