Kaiser L.
Professional Development & Career Break
Experience
Jul 2024 - Oct 2025
1 year 4 monthsUnited States
Professional Development & Career Break
Lone Consulting Ltd
- Completed an executive 6-week programme in AI Strategy at MIT to strengthen expertise in AI-enabled change and governance.
- Travelled to 13 countries to experience different cultures and networking.
- Acted as an ad hoc private tutor teaching English and AI Fundamentals.
Nov 2023 - Jun 2024
8 monthsUnited Kingdom
Business Change & Transformation Lead / HR Transformation PM / Operations Advisory
E.ON Next
- Designed and drove the end-to-end business change workstream for the NEFS (Next Enabling Future Success) organisational restructuring programme, integrating E.ON Next with Energy Infrastructure Services (EIS).
- Delivered a comprehensive business transformation roadmap aligned to regulatory, operational, and strategic objectives and a new Target Operating Model.
- Authored and secured executive and HR sponsor approval for a multi-phase change roadmap impacting internal operations and customer-facing processes.
- Orchestrated role-mapping, role advertising, selection, and onboarding processes to re-deploy EIS staff into E.ON Next functions.
- Partnered with directors and SMEs to secure buy-in for commercial and regulatory readiness actions to enable new revenue streams through the FCA.
- Directed cross-functional collaboration to meet FCA compliance requirements for credit broker operating permissions.
- Managed the NEFS programme cost centre, budget forecasting, spend control, and financial reporting to executive stakeholders.
- Defined system integration transition plans with IT and proposed site workspace and facility upgrades to support operational continuity.
- Partnered with the Head of HR to re-design the HR People Plan strategic roadmap and manage a portfolio of HR transformation projects.
- Defined and managed strategic HR initiatives covering diversity and inclusion, skills development, performance, and talent retention.
- Led the UK pilot roll-out preparations for the Workday Peakon Employee Voice platform and developed the associated business change package.
- Implemented a new HR operating model with an optimised organisational structure and new ways of working.
- Led the discovery and business case development for the Anaplan Corporate Performance Management (CPM) platform roll-out.
- Evaluated workflow automation and AI decisioning capabilities within the Pega Debt Management System and other third-party platforms.
- Conducted sentiment and data gap analyses for the re-introduction of the NICE WFM platform and participated in vendor evaluations.
Jul 2022 - Apr 2023
10 monthsIndonesia
Business Change & Transformation Consultant
Schneider Electric
- Led change and communications for a global transformation programme addressing Anti-Corruption Controls and Competition Law compliance across all commercial functions.
- Developed a multi-phase global change and communications strategy to support the adoption of new corporate compliance policies with embedded KPIs.
- Designed and delivered internal engagement campaigns including awareness videos, policy playbooks, user guides, and webinars.
- Launched a dedicated SharePoint intranet hub to centralise information and foster global alignment.
- Enabled new compliance-led behaviours through revised client engagement protocols and a new contract lifecycle management tool.
- Led discovery, analysis, and process design for a strategic export control transformation programme across five international pilot sites.
- Mapped 'As-Is' quotation-to-order processes and developed new 'To-Be' processes with regional process owners.
- Developed a standardised early-warning flagging mechanism within Salesforce for pre-quotation risk identification.
- Conducted gap analysis for pilot sites to identify process inefficiencies and compliance vulnerabilities.
- Reinforced the 4W check-points framework training to embed export control best practices.
Jun 2022 - Jul 2022
2 monthsUnited Kingdom
Business Change Management Consultant
Calyx
- Partnered with IT and HR Directors to deliver a critical HR and IT transformation workstream as part of the organisational separation from Parexel.
- Designed and documented a new Joiner-Mover-Leaver (JML) operating model tailored for standalone business operations.
- Led the transition from a manual-driven shared JML process to a fully automated solution, streamlining IT workflows.
- Developed technology enablement plans including SailPoint Identity Management implementation and Active Directory cutover.
- Ensured end-to-end integration and interoperability with HR Workday and ServiceNow platforms.
- Enabled a compliance-ready JML process post-divestiture to minimise risk and disruption to workforce operations.
Jul 2018 - Apr 2022
3 years 10 monthsUnited Kingdom
IT Portfolio & Business Change Manager / Business Change & Transformation Lead
Rolls-Royce Aerospace & Rolls-Royce Defence / UK MOD
- Led complex secure IT rollouts for air-gapped defence environments, including ServiceNow SAM and Azure DevOps deployments.
- Oversaw end-to-end project delivery and business change activity within UK MOD security and governance frameworks.
- Managed multiple third-party integrators to ensure compliant, on-time implementation across defence business units.
- Spearheaded the global business change and readiness strategy for the IT Modernisation Programme, supporting 41,000 users through the rollout of Windows 10 and Office 365.
- Partnered with IT executives and vendor partners to drive stakeholder alignment, business impact assessments, and readiness planning.
- Delivered a unified digital change strategy and launched a SharePoint-based intranet hub for change collateral.
- Established and coached a global network of change agents to facilitate multi-site migrations and engagement campaigns.
- Implemented applications rationalisation and cost-efficiency initiatives exceeding £100k.
- Created a Business Change Centre of Excellence to sustain transformation.
May 2018 - Jul 2018
3 monthsIT Business Change PM
Antalis
- Led CRM and Business Intelligence system implementation across UK, Ireland, and France.
- Managed the end-to-end business change, stakeholder engagement, and adoption strategy for Pivotal CRM and QlikView BI solutions.
- Partnered with IT, sales, and operations teams to ensure data accuracy and process standardisation.
- Delivered targeted training, communication, and readiness activities to support successful user adoption.
- Implemented benefits tracking and change governance to ensure a smooth transition into BAU operations.
Apr 2016 - Sep 2016
6 monthsUnited Kingdom
Digital Change Project Manager
E.ON Energy
- Project-managed the ‘Home Moves’ digitalisation programme, creating a new web-based self-service platform for residential customers.
- Delivered business benefits across sales and retention, debt reduction, FTE savings, and customer experience (NPS).
- Led a £1M MVP delivery from scoping to implementation, shaping the omnichannel strategy and business case.
- Directed cross-functional workshops to optimise customer journeys and introduced live-chat functionality and digital workflow management.
- Designed and delivered business readiness and change plans, including training for contact centre teams.
Feb 2016 - Apr 2016
3 monthsUnited Kingdom
Business Transformation & Process Improvement Lead
Capgemini
- Designed and implemented a new Project Delivery & Service Transition Framework for Rolls-Royce Aerospace.
- Integrated project lifecycle and IT service support processes into a single unified model.
- Embedded ITSM Service Introduction principles into the project framework to improve service integration.
- Introduced a new triage model, service transition checklist, and training for project managers.
Nov 2014 - Nov 2015
1 year 1 monthGermany
Business Transformation Manager / Business Change & Systems Implementation Manager
E.ON Energy
- Led the UK-Germany HR transformation and target operating model transition aligned to the Ulrich HR model.
- Managed the end-to-end transition of the UK HR Shared Services ‘Talent Delivery’ team into the new Global Business Service Centre in Germany.
- Accountable for transition planning, governance, and stakeholder engagement across both countries.
- Ensured smooth migration of roles, systems (SAP MDM), and vendor contracts.
- Project managed the £200k UK Employer Value Proposition (EVP) and delivery of the new UK Careers website.
- Delivered an automated SME credit-vetting solution by integrating Equifax’s decisioning tool.
- Customised rule sets and streamlined complex data feeds to enable end-to-end automation.
Jul 2014 - Nov 2014
5 monthsUnited Kingdom
Business Change & Data Project Manager
RR Donnelley
- Project-managed digital data and document management initiatives for Barclays Bank, including OCR, indexing, and file archiving.
- Led a global business process change programme to migrate legacy Citrix servers and user access infrastructure for 300 global users.
- Delivered improvements in data processing, access control, and operational resilience.
- Deployed RSA SecureID and enhanced JML processes.
- Designed and delivered end-user hybrid training, communications, and risk management.
Apr 2012 - Present
13 years 9 monthsNottingham, United Kingdom
Director
Lone Consulting Ltd
- Provides interim B2B services focusing on business change and project delivery.
- Holds a valid UKSV SC Clearance issued on 2021-06-01 and expiring on 2028-04-01.
Apr 2012 - Mar 2013
1 yearProject Consultant
L’Oréal
- Led the Project L’OT operational transformation across L’Oréal Luxe’s UK & Ireland supply chain to ensure compliance with EU cosmetics regulations.
- Conducted end-to-end diagnostics, productivity impact assessments, and gap analysis workshops.
- Designed and implemented a tactical B2B and 3PL batch-traceability strategy aligned with ISO 9001 standards.
- Oversaw the deployment of scanning technology, business process reengineering, and live training for 60+ warehouse operatives.
- Delivered £625k in avoided scrappage costs and enhanced visibility across the supply chain.
Feb 2011 - Aug 2011
7 monthsIT Change & Regulatory Risk Project Manager
HSBC Bank
- Project-managed a portfolio of regulatory and business-critical IT system releases for the Basel II credit risk platform (GLEAM).
- Led global delivery teams across India, Malaysia, and Brazil.
- Delivered system enhancements for improved Risk Weighted Assets (RWA) calculations and regulatory reporting compliance.
- Achieved cost savings of £100–300k through optimised release management and offshore delivery efficiency.
United Kingdom
Business Analysis & Process Improvement Lead
GE Capital Solutions
- Led business analysis activities for the pan-European integration and process redesign of Fleet Management IT platforms.
- Applied Lean Six Sigma principles to streamline IT Service Notification processes.
- Improved incident communication, SLA visibility, and system reliability across EU operations.
- Introduced new business processes that enhanced service efficiency and reduced operational fragmentation.
France
Business Change & IT Audit Manager
GE Commercial Finance
- Led internal IT controls and SOX 404 compliance audits for French Asset Management Systems.
- Conducted gap analyses and developed governance strategies for change management, IAM, and documentation control.
- Introduced ITIL Service Management best practices aligned to ISO 20000 and established a Change Advisory Board (CAB).
- Designed and delivered a Centre of Excellence (CoE) model supported by Prosci ADKAR change methods.
- Project-managed the development of the global PROSPERe e-Learning and Support Central portal.
France
Business Change & IT Project Manager
GE Commercial Finance
- Managed the Siebel CRM implementation for GE Factofrance, overseeing a €2M technology-led transformation.
- Directed fit-gap analysis, data mapping, planning, and risk management with onshore/offshore vendor teams.
- Applied Prosci ADKAR change principles to embed new ways of working and established a change network.
- Delivered end-user training and adoption workshops.
Netherlands
Business Change & Data Integration Project Manager
GE Corporate Financial Services
- Led a pan-EU client data integration project to automate monthly funding client data flows into the 'Factorlink' factoring system.
- Managed data mapping and data conversion using Informatica and QA testing.
- Developed a Quality Center dashboard for release and defect reporting.
- Designed a strategic roadmap and multi-generation project plan for automation of debtor underwriting and credit-scoring processes.
Summary
Accomplished Business Change & Transformation Professional with over 15 years’ international experience leading complex, enterprise-wide transformation, organisational change & restructuring, and strategic & tactical project delivery across Energy, Aerospace, Defence, Financial Services, and FMCG sectors. Demonstrates a proven record of driving business adoption, process and Target Operating Model (TOM) optimisation, and technology-enabled transformation within highly regulated and operationally diverse environments.
Combines deep expertise in change management, project governance, and stakeholder alignment with structured delivery methodologies & frameworks including Prosci ADKAR, PRINCE2, Agile, Lean Six Sigma, and ITIL. Skilled in shaping and executing change strategies that embed sustainable ways of working, improve performance, and strengthen organisational capability.
Recognised as a trusted advisor and pragmatic problem-solver, bringing a strategic, analytical, and delivery-focused approach to complex transformation programmes. Builds strong relationships with executive stakeholders, delivery partners (vendors / integrators), and cross-functional teams to ensure alignment between strategic intent and operational execution. Adept at translating multifaceted change objectives into clear, measurable outcomes supported by effective engagement, communication, and adoption planning.
Back from a career break travelling the world, now exploring new opportunities to apply my extensive business change and transformation expertise to help organisations deliver meaningful and sustainable outcomes.
Skills
Prosci Adkar
Prince2
Agile
Lean Six Sigma
Itil Itsm
Ge Change Acceleration Process
Sox 404
Cobit
Basel Ii
Microsoft Office 365
Sharepoint
Teams
Google Apps
Zoom
Yammer
Slack
Asana
Miro
Vyond
Adobe Photoshop
Mckinsey Wave
Clarity Ppm
Planview
Servicenow
Trello
Coupa
Exostar Forumpass (Export Control)
Spss Statistics
Snow Sam Slm (Software Asset Management - Software License Management)
Siebel Crm
Sap Bo
Sap Erp Netweaver (Materials Management, Sales & Distribution)
Informatica
Pivotal Crm
Qlikview Bi
Ibm Spss
Azure Devops
Navex Policytech
Box
Enterprise Transformation & Organisational Change - Delivering Controlled, Auditable Change Across Energy, Aerospace, Defence, Fmcg, And Financial Services Sectors Aligning Strategy, Tom, People, Processes, And Technology To Business Objectives
Change Control & Risk Management - Establishing And Maintaining Structured Change Governance Frameworks, Ensuring Traceability, Risk Mitigation, Impact Assessment, And Disciplined Decision-making Across Programme Boards
Business Readiness & Adoption - Leading Stakeholder Engagement, Collaborations, Planning, Communication, Consultation, And Benefits Realisation Activities To Embed Sustainable New Ways Of Working In Operationally Sensitive Environments
Programme Governance & Assurance - Overseeing Risk, Dependency, And Issue Management Across Initiatives; Utilising Dashboards, Kpis, Reporting, And Change Roadmaps To Support Executive Oversight
Change Management & Project Delivery Excellence - Applying Prosci, Prince2, Agile, Lss, Itil Hybrid Methodologies To Drive Consistency, Adoption, And Value Realisation Across Teams And Vendor Ecosystems
Regulatory & Compliance - Delivering Transformation Within Highly Regulated Contexts, Ensuring Alignment With Iso, Mod, And It Governance Standards While Maintaining Security And Data Integrity
Capability Improvement & Capability Uplift - Mentoring And Training Internal Teams, Embedding Best Practice Processes And Ai, Developing Centres Of Excellence To Enhance Long-term Organisational Maturity
Languages
German
ElementaryEnglish
ElementaryFrench
ElementaryDutch
ElementaryEducation
Sep 2016 - Dec 2017
University of Nottingham Business School
MBA, Distinction · Nottingham, United Kingdom
University of Manchester Alliance Business School
Master of Enterprise · Informatics · Manchester, United Kingdom
University of Manchester / UMIST
BEng (Hons) · Software Engineering · Manchester, United Kingdom
Certifications & licenses
Executive 6-week Programme in AI Strategy
MIT, USA
UKSV SC Clearance
Assystem Energy & Infrastructure Ltd
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