Kaiser L. - Professional Development (AI Exec MIT Programme) & Career Break

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Nottingham, United Kingdom

Experience

Jul 2024 - Oct 2025

1 year 4 months

Professional Development (AI Exec MIT Programme) & Career Break

Completed a six-week executive programme in AI strategy at MIT (August 2024)
Traveled to 13 countries, experiencing diverse cultures and providing ad hoc private tutoring in English and AI fundamentals

Nov 2023 - Jun 2024

8 months

Business Change & Transformation Lead; PM for HR Roadmap & HR Projects; Operations Advisory

E.ON Next

Designed and drove the end-to-end business change workstream for the NEFS organisational restructuring programme
Authored and secured executive and HR sponsor approval for the multi-phase change roadmap
Orchestrated role mapping, advertising, selection, and onboarding processes to integrate EIS staff into E.ON Next
Directed FCA compliance actions and led the development of the Variation of Permission application
Managed programme cost centre, budget forecasting, spend control, and financial reporting
Partnered with Head of HR to redesign the HR People Plan strategic roadmap and manage HR transformation projects
Defined and managed HR initiatives covering diversity and inclusion, skills development, performance, talent attraction, leadership capability, and TOM alignment
Led UK pilot roll-out preparations for the Workday Peakon Employee Voice platform
Led discovery and business case development for Anaplan CPM platform roll-out
Identified workflow automation and AI optimisation use cases within Pega Debt Management System and other platforms
Conducted workforce management solution review and participated in vendor demos (NICE, Calabrio, Alvaria, Puzzel)

Jul 2022 - Apr 2023

10 months

Business Change & Transformation Consultant

Schneider Electric

Supported executive leadership in two global transformation programmes focused on compliance and quality improvements

Global Commercial Compliance Transformation Programme:

Developed a multi-phase change and communications strategy with embedded KPIs
Designed and delivered an internal engagement campaign using videos, policy playbooks, user guides, FAQs, and newsletters
Created and deployed tailored training materials and launched a SharePoint intranet hub
Introduced revised client engagement protocols and new contract lifecycle management repository tool

Export Control Quality Process Improvement Programme:

Conducted site discovery, mapped "As-Is" processes, and developed "To-Be" processes with regional stakeholders
Developed a Salesforce-based early-warning flagging mechanism for export control risks
Performed gap analysis and proposed CoE best practice enhancements
Delivered 4W check-point framework training to embed export control best practices

Jun 2022 - Jul 2022

2 months

Business Change Management Consultant

Calyx

Redesigned and documented the end-to-end Joiner-Mover-Leaver (JML) operating model post-separation from Parexel
Transitioned from manual shared processes to a fully automated Calyx-specific solution, streamlining IT workflows
Developed automation plan phases including SailPoint IDM implementation, Active Directory cutover, and SSO deployment
Ensured integration with Workday and ServiceNow and enabled compliance-ready JML process post-divestiture

Jul 2018 - Apr 2022

3 years 10 months

IT Portfolio & Business Change Manager; Business Change & Transformation Lead

Rolls-Royce Aerospace & Rolls-Royce Defence / UK MOD

Led secure IT rollouts for air-gapped defence environments including ServiceNow SAM and Azure DevOps deployments
Managed end-to-end project delivery within UK MOD security and governance frameworks with multiple integrators
Spearheaded global business change and readiness strategy for IT Modernisation Programme (Windows 10 and Office 365 rollout)
Partnered with IT executives, business heads, and vendors to drive stakeholder alignment and readiness planning
Launched a SharePoint-based intranet hub, managed communications, adoption, and training activities
Established a global network of change agents, facilitated multi-site migrations, roadshows, post-go-live stabilization, and BAU transition
Implemented applications rationalisation initiatives (£100k+) and created a Business Change CoE

May 2018 - Jul 2018

3 months

IT Business Change Project Manager

Antalis

Led implementation of Pivotal CRM and QlikView BI across UK, Ireland, and France
Managed stakeholder engagement, adoption strategy, and change governance
Delivered training, communications, and readiness activities to support user adoption
Implemented benefits tracking and ensured smooth transition into BAU operations

Apr 2016 - Sep 2016

6 months

Digital Change Project Manager

E.ON Energy

Project-managed the ‘Home Moves’ digitalisation programme, delivering a web-based self-service platform
Delivered £1M MVP from scoping to implementation, shaped omnichannel strategy and benefits realisation framework
Directed workshops to define As-Is/To-Be processes, optimise customer journeys, and introduce live-chat functionality
Designed and delivered business readiness and change plans, training contact centre teams and embedding customer-first ways of working

Feb 2016 - Apr 2016

3 months

Business Transformation & Process Improvement Lead

Capgemini

Designed and implemented a unified project delivery and service transition framework for Rolls-Royce Aerospace
Embedded ITSM service introduction principles, introduced a triage model, service transition checklist, and training for project managers

Nov 2014 - Nov 2015

1 year 1 month

Business Transformation Manager

E.ON Energy

Led UK-Germany HR transformation and TOM transition aligning to the Ulrich HR model
Managed transition of Talent Delivery team into Global Business Service Centre Employer Branding function
Planned and governed organisational design, risk and impact analysis, cost alignment, cross-training, and vendor contracts
Project-managed £200k UK EVP and E.ON UK Careers website delivery, overseeing planning, vendor management, testing, and launch

Jul 2014 - Nov 2014

5 months

Business Change & Data Project Manager

RR Donnelley (Client: Barclays Bank)

Managed digital data and document management initiatives (£50–200k) including OCR, indexing, and EDOSTAR archiving
Led global programme to migrate legacy Citrix servers and user access for 300 users
Delivered RSA SecureID deployment, enhanced JML processes, and business continuity planning
Designed and delivered end-user training, communications, and risk management

Apr 2012 - Dec 2025

13 years 9 months

Director

Lone Consulting Ltd

Providing interim B2B services in business change and project delivery
Holding UKSV SC Clearance (valid until 2028) issued by Assystem Energy & Infrastructure Ltd

Apr 2012 - Mar 2013

1 year

Project Consultant

L’Oréal

Led operational transformation (Project L’OT) across UK & Ireland supply chain for EU cosmetics regulations
Conducted diagnostics, gap analysis, and productivity assessments to identify inefficiencies
Designed tactical B2B and 3PL batch-traceability strategy aligned to ISO 9001
Deployed scanning technology, reengineered processes, and trained 60+ warehouse operatives
Delivered £625k in avoided scrappage costs and improved supply chain visibility

Feb 2011 - Aug 2011

7 months

IT Change & Regulatory Risk Project Manager

HSBC Bank

Managed regulatory IT system releases for Basel II credit risk platform (GLEAM) across India, Malaysia, and Brazil
Delivered system enhancements for RWA calculations, data accuracy, and regulatory reporting compliance
Achieved cost savings of £100–300k through optimised release management and offshore delivery efficiency

Summary

Accomplished Business Change & Transformation Professional with over 15 years’ international experience leading complex, enterprise-wide transformation, organisational change & restructuring, and strategic & tactical project delivery across Energy, Aerospace, Defence, Financial Services, and FMCG sectors. Demonstrates a proven record of driving business adoption, process and Target Operating Model (TOM) optimisation, and technology-enabled transformation within highly regulated and operationally diverse environments.

Combines deep expertise in change management, project governance, and stakeholder alignment with structured delivery methodologies & frameworks including Prosci ADKAR, PRINCE2, Agile, Lean Six Sigma, and ITIL. Skilled in shaping and executing change strategies that embed sustainable ways of working, improve performance, and strengthen organisational capability.

Recognised as a trusted advisor and pragmatic problem-solver, bringing a strategic, analytical, and delivery-focused approach to complex transformation programmes. Builds strong relationships with executive stakeholders, delivery partners (vendors / integrators), and cross-functional teams to ensure alignment between strategic intent and operational execution. Adept at translating multifaceted change objectives into clear, measurable outcomes supported by effective engagement, communication, and adoption planning.

Back from a career break travelling the world, now exploring new opportunities to apply my extensive business change and transformation expertise to help organisations deliver meaningful and sustainable outcomes.