Completed Business Studies with majors in corporate management, controlling, and data processing.
Completed apprenticeship as retailer.
Successful Customer Service and Sales leader with international experience in various industries e.g. agriculture, healthcare/medical device, e-commerce, retail, telecommunication, logistics, and travel
B2B and B2C experience
Sales, Telesales and after-sales experience gained in multiple industries
28 years international management experience in five different countries (UK, Ireland, USA, Czech Republic., Germany) with different management levels for different geographies (GLOBAL, EMEA, DACH)
Experience in establishing, transforming or expanding Customer Service organisation
Focus for achieving highest customer satisfaction through operational excellence and implementation of sustainable digital footprint
Strong stakeholder management with commercial, supply chain and operations to achieve sales, profit margin and inventory/logistic goals
Successfully managed a range of top projects e.g. implementation of customer communication platform (Sprinklr) and transformation of Global Customer Service organisation; implementation of automation (touchless) of orders; digitalisation of customer contacts channels; definition and implementation of Global Contact Center strategy expansion; turnaround + refocusing of Customer Service organisation
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