Strategic Growth and Value Consultant

• Developed and implemented customer success frameworks to optimize onboarding, retention, and upsell opportunities.
• Delivered measurable results like 0% churn, NRR increase to 132%, and accelerated ARR growth.
• Standardized customer-focused processes such as playbooks, segmentation, and customer journey mapping.
• Built and scaled customer success teams with a focus on cross-functional collaboration and operational efficiency.
• Aligned companies to customer-centric, value-based business models by optimizing pricing, go-to-market strategies, and operational structures.
• Launched customer training and development programs, including customer academies to boost adoption and satisfaction.
• Integrated CRM and analytics tools to optimize retention, expansion, and reporting processes.

Clients: servier.bar, myleo/dsc, Theobald Software, BlueRock TMS, Logward.

• Built a data-driven customer success organization; scaled to 20 FTEs, achieved 113% NRR, reduced churn to under 2%, and grew ARR from $60M to $100M with over 1,000 customers.
• Led a regional sales team with a $60M portfolio, improving segmentation, forecasting processes, and operational efficiency.
• Developed the 3PL/4PL go-to-market strategy and secured strategic partnerships with industry leaders like Kühne + Nagel and DHL.
• Built and led a team of six key account managers across Germany, Switzerland, and the Nordics, winning major accounts such as BASF, Dachser, and ZF.
• Landed high-profile clients like Mahle, Vattenfall, and DOW Chemical and opened new segments through targeted new business and strategic account expansion.

• Managed the Sun Microsystems partnership in Baden-Württemberg.
• Developed and executed business plans and built a demo center.
• Advised on server and desktop virtualization and provided technical and sales expertise for unified storage systems to match customer needs with innovative IT solutions.

• Entered B2B software sales; certified as a Microsoft Licensing Specialist.
• Advised colleagues and customers on licensing topics; established a strong consultative sales approach.