Raphael Triemer
Strategic Growth and Value Consultant
Experience
Jan 2022 - Present
2 years 7 monthsStrategic Growth and Value Consultant
Triemer Consulting
- Developed and implemented customer success frameworks to optimize onboarding, retention, and upsell opportunities.
- Delivered measurable results like 0% churn, NRR increase to 132%, and accelerated ARR growth.
- Standardized customer-focused processes such as playbooks, segmentation, and customer journey mapping.
- Built and scaled customer success teams with a focus on cross-functional collaboration and operational efficiency.
- Aligned companies to customer-centric, value-based business models by optimizing pricing, go-to-market strategies, and operational structures.
- Launched customer training and development programs, including customer academies to boost adoption and satisfaction.
- Integrated CRM and analytics tools to optimize retention, expansion, and reporting processes.
Clients: servier.bar, myleo/dsc, Theobald Software, BlueRock TMS, Logward.
Jan 2020 - Dec 2023
3 yearsVP of Customer Success
project44
- Revenue leadership: Managed a $42M portfolio with over 400 global customers and achieved a 98% GRR, including 100% retention in the Enterprise and Global segment.
- Scaled global teams in Europe, Australia, Japan, and China from 6 to over 50 FTEs, focusing on building a value-driven company culture.
- Designed and implemented global customer segmentation strategies to optimize account management and improve handoffs from Sales to Customer Success.
- Led the operational integration of key acquisitions (e.g., Ocean Insights, Synfioo), aligning customer success, professional services, and support.
- Developed and launched a global consumption playbook to accelerate customer value by collaborating closely with product, engineering, and sales teams to optimize onboarding and engagement.
Jan 2009 - Dec 2021
12 yearsDirector Customer Success Management, Regional Sales Manager, Head of Sales Transport Logistics Providers, Country Manager, Key
Transporeon GmbH
- Built a data-driven customer success organization; scaled to 20 FTEs, achieved 113% NRR, reduced churn to under 2%, and grew ARR from $60M to $100M with over 1,000 customers.
- Led a regional sales team with a $60M portfolio, improving segmentation, forecasting processes, and operational efficiency.
- Developed the 3PL/4PL go-to-market strategy and secured strategic partnerships with industry leaders like Kühne + Nagel and DHL.
- Built and led a team of six key account managers across Germany, Switzerland, and the Nordics, winning major accounts such as BASF, Dachser, and ZF.
- Landed high-profile clients like Mahle, Vattenfall, and DOW Chemical and opened new segments through targeted new business and strategic account expansion.
Jan 2009 - Dec 2010
1 yearSolution Sales Manager
USU AG
- Sold advanced knowledge management solutions, especially for D115 and large-scale call centers.
- Improved operational efficiency for enterprise clients through customized solutions.
Jan 2007 - Dec 2009
3 yearsSales Consultant
Bechtle GmbH
- Managed the Sun Microsystems partnership in Baden-Württemberg.
- Developed and executed business plans and built a demo center.
- Advised on server and desktop virtualization and provided technical and sales expertise for unified storage systems to match customer needs with innovative IT solutions.
Jan 2004 - Dec 2008
3 yearsAccount Manager
COMLINE AG
- Managed the Carl Zeiss account; drove revenue through IT infrastructure, CAD workstations, and related professional services (software deployment, onsite services).
- Built long-term customer relationships and optimized accounts strategically.
Jan 2004 - Dec 2005
2 yearsInside Sales
Bechtle direct GmbH
- Entered B2B software sales; certified as a Microsoft Licensing Specialist.
- Advised colleagues and customers on licensing topics; established a strong consultative sales approach.
Summary
I help B2B SaaS companies scale smarter.
Too often, companies struggle with customer churn, inefficient account management, and unclear growth strategies that hold them back. I solve this by developing and implementing scalable frameworks that boost Net Revenue Retention (NRR), improve customer satisfaction (CSAT), and enable sustainable growth.
With over two decades of B2B SaaS experience, I combine strategic vision with hands-on execution to align teams and optimize customer success processes.
My “Human-First” approach ensures technology, AI, and data work in harmony with genuine customer relationships to deliver real, measurable value.
Languages
German
Native
English
Advanced
Education
Lorem ipsum dolor sit amet
Bachelor of Arts with Honours · Marketing & Marketing Communication · Germany
Certifications & licenses
Microsoft Licensing Specialist
Similar Freelancers
Discover other experts with similar qualifications and experience