Raphael Triemer
Strategic Growth and Value Consultant
Experience
Jan 2023 - Present
2 years 7 monthsStrategic Growth and Value Consultant
Triemer Consulting
- Developed and implemented customer success frameworks to optimize onboarding, retention, and upsell opportunities.
- Delivered measurable results like 0% churn, NRR increase to 132%, and accelerated ARR growth.
- Standardized customer-focused processes such as playbooks, segmentation, and customer journey mapping.
- Built and scaled customer success teams with a focus on cross-functional collaboration and operational efficiency.
- Aligned companies to customer-centric, value-based business models by optimizing pricing, go-to-market strategies, and operational structures.
- Launched customer training and development programs, including customer academies to boost adoption and satisfaction.
- Integrated CRM and analytics tools to optimize retention, expansion, and reporting processes.
Clients: servier.bar, myleo/dsc, Theobald Software, BlueRock TMS, Logward.
Jan 2021 - Dec 2023
3 yearsVP of Customer Success
project44
- Revenue leadership: Managed a $42M portfolio with over 400 global customers and achieved a 98% GRR, including 100% retention in the Enterprise and Global segment.
- Scaled global teams in Europe, Australia, Japan, and China from 6 to over 50 FTEs, focusing on building a value-driven company culture.
- Designed and implemented global customer segmentation strategies to optimize account management and improve handoffs from Sales to Customer Success.
- Led the operational integration of key acquisitions (e.g., Ocean Insights, Synfioo), aligning customer success, professional services, and support.
- Developed and launched a global consumption playbook to accelerate customer value by collaborating closely with product, engineering, and sales teams to optimize onboarding and engagement.
Jan 2010 - Dec 2021
12 yearsDirector Customer Success Management, Regional Sales Manager, Head of Sales Transport Logistics Providers, Country Manager, Key
Transporeon GmbH
- Built a data-driven customer success organization; scaled to 20 FTEs, achieved 113% NRR, reduced churn to under 2%, and grew ARR from $60M to $100M with over 1,000 customers.
- Led a regional sales team with a $60M portfolio, improving segmentation, forecasting processes, and operational efficiency.
- Developed the 3PL/4PL go-to-market strategy and secured strategic partnerships with industry leaders like Kühne + Nagel and DHL.
- Built and led a team of six key account managers across Germany, Switzerland, and the Nordics, winning major accounts such as BASF, Dachser, and ZF.
- Landed high-profile clients like Mahle, Vattenfall, and DOW Chemical and opened new segments through targeted new business and strategic account expansion.
Jan 2010 - Dec 2010
1 yearSolution Sales Manager
USU AG
- Sold advanced knowledge management solutions, especially for D115 and large-scale call centers.
- Improved operational efficiency for enterprise clients through customized solutions.
Jan 2007 - Dec 2009
3 yearsSales Consultant
Bechtle GmbH
- Managed the Sun Microsystems partnership in Baden-Württemberg.
- Developed and executed business plans and built a demo center.
- Advised on server and desktop virtualization and provided technical and sales expertise for unified storage systems to match customer needs with innovative IT solutions.
Jan 2005 - Dec 2007
3 yearsAccount Manager
COMLINE AG
- Managed the Carl Zeiss account; drove revenue through IT infrastructure, CAD workstations, and related professional services (software deployment, onsite services).
- Built long-term customer relationships and optimized accounts strategically.
Jan 2004 - Dec 2005
2 yearsInside Sales
Bechtle direct GmbH
- Entered B2B software sales; certified as a Microsoft Licensing Specialist.
- Advised colleagues and customers on licensing topics; established a strong consultative sales approach.
Summary
I help B2B SaaS companies scale smarter.
Too often, companies struggle with customer churn, inefficient account management, and unclear growth strategies that hold them back. I solve this by developing and implementing scalable frameworks that boost Net Revenue Retention (NRR), improve customer satisfaction (CSAT), and enable sustainable growth.
With over two decades of B2B SaaS experience, I combine strategic vision with hands-on execution to align teams and optimize customer success processes.
My “Human-First” approach ensures technology, AI, and data work in harmony with genuine customer relationships to deliver real, measurable value.
Languages
German
NativeEnglish
Advanced Education
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Bachelor of Arts with Honours · Marketing & Marketing Communication · Germany
Certifications & licenses
Microsoft Licensing Specialist
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