Raphael Triemer - Strategic Growth and Value Consultant

Q: Where is Raphael based?

Raphael is based in Ulm, Germany .

Q: What languages does Raphael speak?

Raphael speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Raphael have?

Raphael has at least 22 years of experience. During this time, Raphael has worked in at least 11 different roles and for 7 different companies . The average length of individual experience is 2 years . Note that Raphael may not have shared all experience and actually has more experience.

Q: What is Raphael's latest experience?

Raphael's most recent position is Strategic Growth and Value Consultant at Triemer Consulting .

Q: What companies has Raphael worked for in recent years?

In recent years, Raphael has worked for Triemer Consulting , project44 , and Transporeon GmbH .

Q: Which industries is Raphael most experienced in?

Raphael is most experienced in industries like Information Technology (IT) , Transportation and Logistics , and Professional Services .

Q: Which business areas is Raphael most experienced in?

Raphael is most experienced in business areas like Sales , Customer Service , and Operations . Raphael also has some experience in Strategy and Planning , Product Development , and Business Intelligence .

Q: Which industries has Raphael worked in recently?

Raphael has recently worked in industries like Information Technology (IT) , Transportation and Logistics , and Professional Services .

Q: Which business areas has Raphael worked in recently?

Raphael has recently worked in business areas like Customer Service , Operations , and Strategy and Planning .

Recommended expert

Ulm, Germany

Experience

Jan 2023 - Present

3 years 2 months

Ulm, Germany

Strategic Growth and Value Consultant

Triemer Consulting

Developed and implemented customer success frameworks to optimize onboarding, retention, and upsell opportunities.
Achieved measurable results, including 0% churn, a 132% NRR increase, and accelerated ARR growth.
Standardized customer-centric processes, including playbooks, segmentation, and customer journey mapping.
Built and scaled customer success teams with a focus on cross-functional collaboration and operational efficiency.
Aligned companies to customer-centric, value-based business models by optimizing pricing, go-to-market strategies, and operational structures.
Launched customer training and development programs, including customer academies to drive adoption and satisfaction.
Integrated CRM and analytics tools to streamline retention, expansion, and reporting processes.

Jan 2021 - Dec 2023

3 years

Ulm, Germany

VP of Customer Success

project44

Responsible for a $42M portfolio with over 400 global customers, achieving a 98% GRR, including 100% retention in the enterprise and global segment.
Scaled teams in Europe, Australia, Japan, and China from 6 to over 50 FTEs, building a high-performing, value-driven company culture.
Developed and implemented global customer segmentation strategies to optimize account management and improve handoffs from sales to customer success.
Led the operational integration of key acquisitions (e.g., Ocean Insights, Synfioo), focusing on aligning customer success, professional services, and support.
Designed and launched a global consumption playbook to accelerate customer value in close collaboration with product, engineering, and sales to optimize onboarding and engagement.

Jan 2018 - Dec 2021

4 years

Ulm, Germany

Director Customer Success Management

Transporeon GmbH

Built a data-driven customer success organization from the ground up, scaling to 20 FTEs.
Achieved 113% NRR, reduced churn rate to under 2%, and grew ARR from $60M to $100M across over 1,000 customers.

Jan 2017 - Dec 2018

2 years

Ulm, Germany

Head of Sales Transport Logistics Providers

Transporeon GmbH

Developed the 3PL/4PL go-to-market strategy for Transporeon.
Secured strategic partnerships with industry leaders like Kühne + Nagel and DHL.

Jan 2017 - Dec 2018

2 years

Ulm, Germany

Regional Sales Manager Zentraleuropa

Transporeon GmbH

Built and led a regional sales team with a $60M portfolio.
Improved regional segmentation, forecasting processes, and operational efficiency.

Jan 2012 - Dec 2016

5 years

Ulm, Germany

Country Manager

Transporeon GmbH

Built and led a team of six Key Account Managers in Germany, Switzerland, and the Nordics.
Secured major clients such as BASF, Dachser, and ZF.

Jan 2010 - Dec 2012

3 years

Ulm, Germany

Key Account Manager

Transporeon GmbH

Achieved strong results in pipeline management and won top clients such as Mahle, Vattenfall, and DOW Chemical.
Opened new market segments by targeting new clients and expanding strategic accounts.

Jan 2010 - Dec 2010

1 year

Möglingen, Germany

Solution Sales Manager

USU AG

Sold advanced knowledge management solutions, especially for D115 and large-scale call centers.
Improved operational efficiency for enterprise customers through tailored solutions.

Jan 2007 - Dec 2009

3 years

Stuttgart, Germany

Sales Consultant

Bechtle GmbH

Managed the Sun Microsystems partner program in Baden-Württemberg.
Developed and executed business plans, set up a demo center, and advised on server and desktop virtualization.
Provided technical and sales expertise for unified storage systems to match customer needs with innovative IT solutions.

Jan 2005 - Dec 2007

3 years

Neu-Ulm, Germany

Account Manager

COMLINE AG

Managed the Carl Zeiss account, generating revenue through IT infrastructure, CAD workstations, and related professional services (software delivery and onsite services).
Developed practical sales skills by building long-term customer relationships and optimizing accounts.

Jan 2004 - Dec 2005

2 years

Neckarsulm, Germany

Inside Sales

Bechtle direct GmbH

Entry into B2B software sales, certified as a Microsoft Licensing Specialist.
Advising colleagues and customers on licensing topics, establishing a solid consultative sales strategy.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (19 years), Transportation (14 years), and Professional Services (3 years).

Information Technology

Transportation

Professional Services

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Sales (15 years), Customer Service (8 years), Operations (7 years), Strategy (3 years), Product Development (3 years), and Business Intelligence (2 years).

Sales

Customer Service

Operations

Strategy

Product Development

Business Intelligence

Summary

I help B2B SaaS companies scale smarter. Too often, companies struggle with churn, inefficient account management, and unclear growth strategies that hold them back. I solve this problem by developing and implementing scalable frameworks that increase Net Revenue Retention (NRR), improve customer satisfaction (CSAT), and enable sustainable growth. With over two decades of experience in the B2B SaaS space, I combine strategic foresight with hands-on execution to align teams and optimize customer success processes. My "Human-First" approach ensures that technology, AI, and data work in harmony with authentic customer relationships—creating real, measurable value.

Languages

German

Native

English

Advanced

Education

Diplom-Betriebswirt (BA); Bachelor of Arts with Honours · Marketing & Marketing Communication

Certifications & licenses

Microsoft Licensing Specialist

Profile

Created

March 2025

Last Update

April 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Raphael based?

Raphael is based in Ulm, Germany.

What languages does Raphael speak?

Raphael speaks the following languages: German (Native), English (Advanced).

How many years of experience does Raphael have?

Raphael has at least 22 years of experience. During this time, Raphael has worked in at least 11 different roles and for 7 different companies. The average length of individual experience is 2 years. Note that Raphael may not have shared all experience and actually has more experience.

What roles would Raphael be best suited for?

Based on recent experience, Raphael would be well-suited for roles such as: Strategic Growth and Value Consultant, VP of Customer Success, Director Customer Success Management.

What is Raphael's latest experience?

Raphael's most recent position is Strategic Growth and Value Consultant at Triemer Consulting.

What companies has Raphael worked for in recent years?

In recent years, Raphael has worked for Triemer Consulting, project44, and Transporeon GmbH.

Which industries is Raphael most experienced in?

Raphael is most experienced in industries like Information Technology (IT), Transportation and Logistics, and Professional Services.

Which business areas is Raphael most experienced in?

Raphael is most experienced in business areas like Sales, Customer Service, and Operations. Raphael also has some experience in Strategy and Planning, Product Development, and Business Intelligence.

Which industries has Raphael worked in recently?

Raphael has recently worked in industries like Information Technology (IT), Transportation and Logistics, and Professional Services.

Which business areas has Raphael worked in recently?

Raphael has recently worked in business areas like Customer Service, Operations, and Strategy and Planning.

What is Raphael's education?

Raphael holds a Bachelor in Marketing & Marketing Communication.

Does Raphael have any certificates?

Raphael has 1 certificate: Microsoft Licensing Specialist.

What is the availability of Raphael?

Raphael is immediately available for suitable projects.

What is the rate of Raphael?

Raphael's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.