Ana Timóteo - Portugal Ops Center General Manager & Customer Success Director

Q: Where is Ana based?

Ana is based in Lisbon, Portugal and can operate in on-site , hybrid , and remote work models.

Q: What languages does Ana speak?

Ana speaks the following languages: English (Advanced), Portuguese (Advanced) .

Q: How many years of experience does Ana have?

Ana has at least 27 years of experience. During this time, Ana has worked in at least 5 different roles and for 6 different companies . The average length of individual experience is 5 years and 7 months . Note that Ana may not have shared all experience and actually has more experience.

Q: What is Ana's latest experience?

Ana's most recent position is Portugal Ops Center General Manager & Customer Success Director – European Clients at Enshored .

Q: What companies has Ana worked for in recent years?

In recent years, Ana has worked for Enshored and Kantar Worldpanel .

Q: Which industries is Ana most experienced in?

Ana is most experienced in industries like Professional Services , Telecommunication , and Banking and Finance . Ana also has some experience in Information Technology (IT) and Advertising .

Q: Which business areas is Ana most experienced in?

Ana is most experienced in business areas like Operations , Customer Service , and Strategy and Planning . Ana also has some experience in Project Management , Information Technology (IT) , and Sales .

Q: Which industries has Ana worked in recently?

Ana has recently worked in industries like Professional Services .

Q: Which business areas has Ana worked in recently?

Ana has recently worked in business areas like Operations , Information Technology (IT) , and Project Management .

Recommended expert

Lisbon, Portugal

Experience

Apr 2022 - Jul 2025

3 years 4 months

Portugal

Portugal Ops Center General Manager & Customer Success Director – European Clients

Enshored

Established the company’s presence in Portugal and led the team to support the first clients.
Led Enshored's operations in Portugal, overseeing human resources, financial management, and operational performance.
Developed customer success strategies, focusing on organic growth and client retention, mostly for startups and unicorns.
Managed 9 European clients, with 500 agents in the Philippines providing content moderation, backoffice and customer support services.
Worked directly with global and disruptive clients, ensuring greater operational efficiency.
Aligned business and operational strategies with the CEO and Executive Committee (USA) and operations leadership in the Philippines.

Jun 2016 - Mar 2022

5 years 10 months

Global Project Director

Kantar Worldpanel

Led a global digital transformation program, focusing on efficiency, revenue growth, and organizational change.
Designed and implemented a program control and monitoring framework for senior stakeholder forums.
Managed 12 workstreams across 3 regions, overseeing tech & ops readiness and market readiness to ensure progress, alignment, and risk mitigation.
Led the rollout of a global deliveries model across 35 countries, enhancing efficiency and quality (15 pp on-time and accurate, 1 day speed of delivery).

Jan 2013 - May 2016

3 years 5 months

Freelance Consultant

Directed Greenfest 2015, an event with 25,000 participants and 500 partners, including 30 schools and 50 sponsors.
Designed and implemented a shared services center.

Jun 2009 - Dec 2012

3 years 7 months

Innovation Consultant & Account Manager

Exago

Consulted in collaborative innovation, driving the implementation of over 2,000 ideas across five clients around the world.
Developed and led the customer management framework, achieving over 80% satisfaction in client surveys.
Designed scalable solution models for international partners, enabling autonomy in service delivery.

May 2008 - Mar 2009

11 months

Business Development – Mobile Marketing

TIMWE

Launched a mobile marketing and mobile advertising business.
Developed the commercial model and campaign sales strategy, achieving adoption in 5 countries in less than a year.

Jan 1998 - Apr 2008

10 years 4 months

Strategy & Operations Consultant – Manager

Deloitte / GMS Consulting

Optimized processes and customer journeys in major telecommunications companies.
Restructured and optimized processes for leading telecom operators and financial institutions.
Designed and implemented shared service centers, delivering significant efficiency gains for national corporate groups.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Professional Services (12.5 years), Telecommunication (11 years), Banking and Finance (10.5 years), Information Technology (3.5 years), and Advertising (1 year).

Professional Services

Telecommunication

Banking and Finance

Information Technology

Advertising

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Operations (23 years), Customer Service (17 years), Strategy (14.5 years), Project Management (9 years), Information Technology (6 years), and Sales (4.5 years).

Operations

Customer Service

Strategy

Project Management

Information Technology

Sales

Summary

Experienced executive in operations leadership, digital transformation, and customer success in international environments. Specialist in aligning operations with strategic objectives, maximizing efficiency and scalability. Proven track record of delivering results in global projects. Passionate about new business, team leadership, and collaboration with innovative companies. Driven by international challenges and sustainable impact.

Skills

Digital Transformation & Operations Management
Customer Relationship Management (B2b, C-level)
Team Leadership & Development
Business Scaling & Expansion
Global Program & Project Leadership

Languages

English

Advanced

Portuguese

Advanced

Education

Oct 2012 - Jun 2014

Blekinge Institute of Technology

Master in Strategic Leadership for Sustainability · Strategic Leadership for Sustainability · Karlskrona, Sweden

Oct 2000 - Jun 2001

Overgest, Instituto Superior de Ciências do Trabalho e Empresa

Postgraduate in Management Control & Performance · Management Control & Performance · Lisbon, Portugal

Oct 1992 - Jun 1997

Instituto Superior de Economia e Gestão (ISEG)

Bachelor in Economics · Economics · Lisbon, Portugal

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ana based?

Ana is based in Lisbon, Portugal and can operate in on-site, hybrid, and remote work models.

What languages does Ana speak?

Ana speaks the following languages: English (Advanced), Portuguese (Advanced).

How many years of experience does Ana have?

Ana has at least 27 years of experience. During this time, Ana has worked in at least 5 different roles and for 6 different companies. The average length of individual experience is 5 years and 7 months. Note that Ana may not have shared all experience and actually has more experience.

What roles would Ana be best suited for?

Based on recent experience, Ana would be well-suited for roles such as: Portugal Ops Center General Manager & Customer Success Director – European Clients, Global Project Director, Innovation Consultant & Account Manager.

What is Ana's latest experience?

Ana's most recent position is Portugal Ops Center General Manager & Customer Success Director – European Clients at Enshored.

What companies has Ana worked for in recent years?

In recent years, Ana has worked for Enshored and Kantar Worldpanel.

Which industries is Ana most experienced in?

Ana is most experienced in industries like Professional Services, Telecommunication, and Banking and Finance. Ana also has some experience in Information Technology (IT) and Advertising.

Which business areas is Ana most experienced in?

Ana is most experienced in business areas like Operations, Customer Service, and Strategy and Planning. Ana also has some experience in Project Management, Information Technology (IT), and Sales.

Which industries has Ana worked in recently?

Ana has recently worked in industries like Professional Services.

Which business areas has Ana worked in recently?

Ana has recently worked in business areas like Operations, Information Technology (IT), and Project Management.

What is Ana's education?

Ana holds a Master in Strategic Leadership for Sustainability from Blekinge Institute of Technology and a Bachelor in Economics from Instituto Superior de Economia e Gestão (ISEG).

What is the availability of Ana?

Ana is immediately available full-time for suitable projects.

What is the rate of Ana?

Ana's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Ana?

To hire Ana, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

750

500

250

Market avg: 770-930 €

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

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