Rajeev K.
Senior Product Manager (Consultant)
Experience
Jan 2023 - Dec 2024
2 yearsJapan
Senior Product Manager (Consultant)
Kabuk Style Inc.
- Led digital service strategy and technical roadmap, driving adoption of tokenized wallet and secure API integrations for connected experiences.
- Launched PCI-compliant multi-currency wallet, achieving 40% adoption and supporting open banking readiness.
- Implemented dashboards and ML-driven optimization (GA4, BigQuery) to monitor adoption and improve conversion rates, increasing global bookings by 15%.
- Deployed automated workflows to scale property inventory from 10K to 200K+, driving 15% revenue growth (~$300K).
- Championed continuous improvement initiatives, optimizing checkout flows using system logs, data analysis, and Figma prototypes, reducing friction by 15%.
Jan 2021 - Dec 2023
3 yearsDubai, United Arab Emirates
Senior Product Manager
Mumzworld
- Launched a 0→1 B2B commerce platform across UAE & KSA, onboarding 50+ partners and generating $1.1M in annual revenue while cutting operational overhead 60%.
- Rebuilt returns & refunds workflows (Magento, NetSuite, Zendesk), reducing resolution cycles from weeks to days and improving NPS.
- Integrated Blueshift CRM for personalization, delivering +209% conversion uplift and +111% CTR growth.
- Enhanced digital funnels (PDP compare, recommendations, in-app video), applying root-cause analysis & CI roadmap to reduce PDP bounce by 12% and lift checkout conversion by 15%.
- Expanded checkout/payment options (PayFort installments, Apple Pay, Visa Checkout), automating refunds to increase adoption of high-value carts.
Jan 2021 - Dec 2021
1 yearBerlin, Germany
Senior Product Manager (Consultant)
Foodspring
- Drove e-commerce migration (Magento → Sylius) with 99.9% uptime and three product launches post-migration.
- Integrated Braintree (PayPal) and Klarna payment gateways, expanding adoption of alternative payments across EU markets.
- Increased B2B adoption by 22% and delivery velocity by 30% through Mixpanel-driven insights and CI practices, reducing time-to-release by 25%.
Jan 2019 - Dec 2020
2 yearsPorto, Portugal
Senior Product Owner
Jumia Group
- Automated order cancellation workflows and built self-service solutions, cutting support tickets by 80%, improving CSAT by 25%, and saving $250K annually.
- Introduced dynamic lead times on PDP/checkout, reducing support tickets 60% and saving €165K/month.
- Rolled out CRM-driven JumiaPay installment plans, processing 228k daily transactions and generating $2.5M+ in new revenue.
- Designed CMS “Copy From/To” automation, cutting onsite workload ~75% and accelerating campaign launches across web & app.
- Championed change management and training programs, ensuring rapid adoption of new workflows across HR and operations.
Jan 2017 - Dec 2019
3 yearsSingapore
Technical Product Manager
Lazada
- Integrated regional payment rails across 6 countries, improving transaction success by 18% and expanding wallet adoption.
- Spearheaded digital transformation of fulfillment operations, improving warehouse efficiency by 30% and cutting delivery times by 30%.
- Launched promotions widget (app/web), doubling CVR (5.3% → 12.2%), generating $5M NMV and $550K revenue.
- Developed gamified workforce platform, saving $2.6M annually and improving productivity, embedding continuous improvement culture.
Jan 2015 - Dec 2016
2 yearsBengaluru, India
Tech Manager
Reliance Retail (Ajio)
- Integrated Sterling OMS with SAP MM & Hybris, reducing processing time by 40% and lowering cost per order 15%.
- Improved inventory accuracy to 98% by customizing WMS and streamlining procurement cycles.
Jan 2011 - Dec 2015
5 yearsBengaluru, India
Lead QA Engineer & Various Roles
JustEat, Indium Software and Zynga
- Expanded QA automation coverage to 85%, reducing defects 20% and accelerating release velocity.
- Mentored and coached junior QA engineers, strengthening team capability and adoption of automation.
Summary
Program & Product Leader with 6+ years of experience delivering digital services, CRM-driven platforms, and continuous improvement initiatives across EMEA, LATAM, and APAC. Proven track record of managing end-to-end rollouts of self-service portals, chatbots, and connected workflows to improve employee and customer experience. Skilled in program management, process optimization, and data-led decision making using advanced analytics and visualization tools (Power BI, Tableau, Excel, GA4). MBA in Digital Transformation and Strategy with expertise in cross-functional stakeholder alignment, change management, and lifecycle management.
Languages
Hindi
NativeEnglish
AdvancedPortuguese
ElementaryEducation
Oct 2024 - Jun 2025
IE Business School & Porto Business School – University of Porto
The International MBA, Digital Transformation, Strategy, OSCM, AI in Fintech, Finance & Investment · Digital Transformation, Strategy, OSCM, AI in Fintech, Finance & Investment · Madrid, Spain
Oct 2007 - Jun 2011
Vinayaka Mission University
Bachelor of Engineering, Electronics & Communication · Electronics & Communication · Salem, India
Certifications & licenses
Bloomberg Finance Fundamentals
Certified Bloomberg Market Concepts
Environmental, Social, And Governance (ESG)
Generative AI For Product Managers (Go Practice)
Product Management For AI & Data Science
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