Maryana S. - Quality Analyst

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Queluz, Portugal

Experience

Sep 2025 - Present

4 months

Quality Analyst

Tech Mahindra

Conduct quality audits of agent output to ensure compliance with internal standards and client requirements
Provide structured feedback and coaching to improve accuracy and consistency
Monitor performance trends and contribute to process optimization initiatives

Apr 2024 - Sep 2025

1 year 6 months

Content Moderator

Tech Mahindra

Reviewed and evaluated content against established guidelines and policies
Maintained up-to-date knowledge of standards and applied them in daily tasks
Ensured consistency, clarity, and accuracy in decision-making and documentation

Sep 2021 - Oct 2023

2 years 2 months

Senior Process Executive & Video Content Analyst

Cognizant

Review sensitive content
Understand and remain up-to-date with client’s policies and guidelines
Recognize trends and patterns, and escalate issues outside the established policies
Use market specific knowledge and insights to spot and scope solutions to improve the support of user community

Aug 2018 - Jun 2021

2 years 11 months

Portugal

Web Content Writer

7 Graus

Writing articles for an educational website in Russian ([link]
Occasional translations of articles for the website (mostly from Portuguese to Russian)
Occasional translations of the website itself (from Brazilian version to Russian version)
SERP analysis (SEO metrics and search intent)
Research and suggestion of keywords (new articles)

May 2018 - Aug 2018

4 months

Portugal

Global Recruiter

Cross Border Talents

Recruitment of international candidates (mostly English, Spanish, and Russian-speaking candidates in IT area)
Selection
Interview

Jun 2015 - Nov 2015

6 months

Portugal

Manager

Sintra Magic (gallery café)

Stocks
Sales
Events
Facebook page (including paid ads, etc.)

Jun 2014 - Jun 2015

1 year 1 month

Portugal

Creator of the project Startup Kafe

IAPMEI, I.P

Development of a start-up project with a IAPMEI support program (financed by the Portuguese government)
A coffee shop where products of other startups were tested and feedback was gathered from real customers
Delivered the plan for the start of the project including logo, budgets, business model, economic-financial plan, business plan, marketing plan, operations plan, organizational plan, and SWOT analysis

Jan 2014 - Dec 2014

1 year

Portugal

ARTup Creator

ConFusion Design

Development of a project in arts, an association for the promotion of artists mostly online
Creation and definition of the concept
Creation of the brand online
Development of all materials needed for social media
Meeting new artists and organizing them

Apr 2011 - Oct 2011

7 months

Lisbon, Portugal