Maryana S.
Quality Analyst
Experience
Sep 2025 - Present
3 monthsQuality Analyst
Tech Mahindra
- Conduct quality audits of agent output to ensure compliance with internal standards and client requirements
- Provide structured feedback and coaching to improve accuracy and consistency
- Monitor performance trends and contribute to process optimization initiatives
Apr 2024 - Sep 2025
1 year 6 monthsContent Moderator
Tech Mahindra
- Reviewed and evaluated content against established guidelines and policies
- Maintained up-to-date knowledge of standards and applied them in daily tasks
- Ensured consistency, clarity, and accuracy in decision-making and documentation
Sep 2021 - Oct 2023
2 years 2 monthsSenior Process Executive & Video Content Analyst
Cognizant
- Review sensitive content
- Understand and remain up-to-date with client’s policies and guidelines
- Recognize trends and patterns, and escalate issues outside the established policies
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Aug 2018 - Jun 2021
2 years 11 monthsPortugal
Web Content Writer
7 Graus
- Writing articles for an educational website in Russian ([link]
- Occasional translations of articles for the website (mostly from Portuguese to Russian)
- Occasional translations of the website itself (from Brazilian version to Russian version)
- SERP analysis (SEO metrics and search intent)
- Research and suggestion of keywords (new articles)
May 2018 - Aug 2018
4 monthsPortugal
Global Recruiter
Cross Border Talents
- Recruitment of international candidates (mostly English, Spanish, and Russian-speaking candidates in IT area)
- Selection
- Interview
Jun 2015 - Nov 2015
6 monthsPortugal
Manager
Sintra Magic (gallery café)
- Stocks
- Sales
- Events
- Facebook page (including paid ads, etc.)
Jun 2014 - Jun 2015
1 year 1 monthPortugal
Creator of the project Startup Kafe
IAPMEI, I.P
- Development of a start-up project with a IAPMEI support program (financed by the Portuguese government)
- A coffee shop where products of other startups were tested and feedback was gathered from real customers
- Delivered the plan for the start of the project including logo, budgets, business model, economic-financial plan, business plan, marketing plan, operations plan, organizational plan, and SWOT analysis
Jan 2014 - Dec 2014
1 yearPortugal
ARTup Creator
ConFusion Design
- Development of a project in arts, an association for the promotion of artists mostly online
- Creation and definition of the concept
- Creation of the brand online
- Development of all materials needed for social media
- Meeting new artists and organizing them
Apr 2011 - Oct 2011
7 monthsLisbon, Portugal
Event Planner
TEDxEdges
Jan 2008 - Dec 2009
2 yearsFinance Manager
AIESEC Portugal at ISEG, University of Lisbon
Summary
Creative professional with extensive project experience from concept to development.
Talents include the vision of opportunity, strategic planning, business resilience, critical thinking, and creative problem-solving in a team.
Languages
Russian
NativeEnglish
AdvancedPortuguese
AdvancedEducation
Oct 2010 - Jun 2013
Lisbon School of Economics and Management, University of Lisbon
Bachelor in Management · Management · Lisbon, Portugal
Certifications & licenses
Lean Six Sigma Black Belt
Lean Six Sigma Green Belt
Lean Six Sigma White Belt
Lean Six Sigma Yellow Belt
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