Eduardo I. - Customer Service Manager

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Oeiras, Portugal

Experience

May 2025 - Jul 2025

3 months

Murcia, Spain

Customer Service Manager

Guillamón Logistic S.L.

Responsible for organizing daily logistics operations, order processing, and distribution.
Confirm receipt/delivery of freight by signing relevant documents and reporting any irregularities.
Issue warehouse receipts and distribute them along with other documents to departments.
Assign cargo location based on its nature.
Track shipments by entering data into the app (if available).
Organize and improve the delivery system.
Reduce all possible costs for goods delivery.
Plan routes for delivery, loading and unloading of goods, passenger transport.
Manage the process and oversee transit, drivers, loaders.
Maintain employee spreadsheets, prepare reports, draft transport documentation.
Communicate with suppliers, customers, and team members.

Mar 2022 - Dec 2023

1 year 10 months

Valença, Brazil

Teaching Assistant

Kenzie Academy Brazil

Train a young team of future programmers.
Provide daily support throughout the students' training process.
Correct assessments, activities, and administer tests.
Offer hands-on guidance for questions on assessments, projects, and activities.

Aug 2019 - May 2020

10 months

Valença, Brazil

Administrative Assistant

BR Steel Industry and Steel Trading

Support operational efficiency and compliance with company policies by coordinating office activities.
Manage office supplies by restocking and processing purchase orders to replenish inventory.
Organize physical files and digital records for easy updating and retrieval by authorized team members.

Summary

Currently studying Full Stack Development at Kenzie Academy Brazil, I am expanding my technical knowledge while remaining eager for challenges that fuel my passion for innovation and improvement.