Alexander D. - Interim Manager (Freelancer) / Manager Customer Service & Dispatch

Ennepetal, Germany

Experience

Aug 2022 - Feb 2023

7 months

Sep 2021 - Jul 2022

11 months

HSEQ management
Leadership and organization of 20 employees at the Essen and Freiberg/Saxony sites
Restructuring of the shipping department
Negotiation of service provider contracts
Tender management
Development of logistics KPIs
Regular reporting to management
Interaction with managers in purchasing, sales and controlling
Fleet management for material handling equipment and trucks
Inventory management
Project management for the construction of a new warehouse in Essen
Implementation of shop floor management

Aug 2018 - Aug 2021

3 years 1 month

Disciplinary and professional responsibility for 160 employees across 17 depots
Further development of decentralized teams
Selection of location managers
Conducting personnel meetings
Establishment of a mobile task force to buffer order peaks
Leading a depot-wide team to develop best-practice trainings for operational areas
Optimization of all operational processes
Further development of logistics and personnel KPIs
Implementation of major clients
Sub-project management of "Route Optimization in Local and Regional Traffic"
Project management of "Unified Compensation Models"
Establishment of same-day deliveries in the metropolitan areas of Berlin, Hamburg and Frankfurt
Concept development to retain night and long-distance service providers
Transport optimization regarding capacity utilization and delivery quality
Negotiation of subcontractor contracts (120 transport companies with 600 vehicle units)
Fleet management for own fleet (20 Sprinters and 7.5t trucks)
Monthly results and forecast meetings with location managers
Budget creation and corresponding strategic/operational alignment
Budget responsibility for external service providers: 19.5 million per year; personnel: 10 million per year

Nov 2017 - Jul 2018

9 months

Central contact for sales & operations in Northern Germany for all Winner branches
Functional management of 40 employees in the 4 Northern German branches
Analysis of weaknesses in order intake, dispatching and warehouse handling
Ensuring operational processes

Jan 2017 - Oct 2017

10 months

Central contact for sales & operations in Northern Germany for all Winner branches
Setting up branches in Bremen and Kessin
Channeling sales activities
Analysis of shipment structures to establish new regular routes
Product development for the B2C segment
Structure and process visualization along the transport chain
Tender management
Feasibility analysis of specifications

Sep 2015 - Dec 2016

1 year 4 months

Oct 2010 - Aug 2015

4 years 11 months

Bremen, Germany

Identifying, acquiring, and integrating target customers
Preparing daily quotes and annual contracts
Quality control of own fleet
Monitoring drivers in compliance with EU Regulation 561
Sourcing and selection of subcontractors for regional and long-distance transport
Developing a distribution concept for a large drugstore chain in postal code area 20-28