Bernardo (Guilherme rodrigues) T.

Project Transition and Transformation Manager

Funchal, Portugal

Experience

Aug 2019 - Mar 2020
8 months
Timișoara, Romania

Project Transition and Transformation Manager

Nokia

  • Plan, lead, manage, and execute end-to-end transitions of selected activities across all service units and field force from markets to GDCs in Portugal and Romania.
  • Generate CEMT measures with correct business cases and savings (both in-year and run rate) in collaboration with markets.
  • Manage the evolution of transition measures.
  • Work with HR and business unit planners to ensure agreed ramp-downs of FTEs are executed.
  • Manage monthly results to ensure accuracy prior to publication.
  • Lead transition governance per market with key stakeholders to evaluate progress against targets.
  • Present and report progress of transitions monthly to management.
Mar 2019 - Present
6 years 9 months
Timișoara, Romania

Change Manager

Nokia

  • Manage SOC 2 Type II audit focusing on availability, security, processing integrity, confidentiality, and privacy according to AICPA’s Trust Services criteria.
  • Oversee detailed description of service auditor’s test of controls and results.
  • Address cloud computing and business outsourcing liability concerns by assuring confidentiality and privacy of processed information.
Mar 2019 - Mar 2019
1 month
Timișoara, Romania

Change Manager

Nokia

  • Conduct SOC 1 Type I audit focusing on controls relevant to user entity financial statement audits.
  • Describe service organization controls and assess design suitability to achieve control objectives as of specified date.
  • Evaluate operating effectiveness for control objectives over specified period for SOC 1 Type II.
Sep 2018 - Present
7 years 3 months
Lisbon, Portugal

Change Manager - SME

Nokia

  • Act as change approver for service-impacting change requests as defined in the customer’s change management process and work instructions.
  • Facilitation (organization) and involvement in collective change approval instances (CAB – Change Approval Board / CCB – Change Coordination Board).
  • Play the role of change manager where required to ensure effective coordination of resources involved in network change implementation.
  • Provide change approval or rejection within the time constraints specified by the change management process.
  • Review and audit the change management process, recommending improvements based on operational realities.
  • Manage the change request backlog in relation to change approval.
  • Interact with internal stakeholders, customer stakeholders, and authorized third parties to provide answers to inquiries and requests.
  • Manage release and deployment projects, implementing and measuring processes used to integrate network elements.
  • Set benchmarks and KPIs according to customer agreements and agreed SLAs.
  • Create reports to measure adherence to processes.
  • Train group members and provide technical expertise.
  • Prepare reporting for different customers and companies.
  • Define new services during contract periods.
  • Ensure compliance with network security policies and procedures.
  • Perform required service tasks according to work schedules.
Jul 2018 - Jul 2020
2 years 1 month
Timișoara, Romania

Release & Deployment Process Coordinator and Rollout Manager

Nokia

  • Plan and implement the project management plan, customizing global end-to-end operational processes to project requirements and aligning with Nokia MoO.
  • Proactively contribute to project management and delivery process planning to reflect changing environments.
  • Communicate project management plan and related processes to relevant stakeholders.
  • Contribute to achieving project targets set in the project target agreement.
  • Ensure service delivery management relies on fact-based and verified schedules and forecasts, collecting performance data and comparing with baselines.
  • Determine causes of deviations and implement proactive replanning to maintain service delivery course.
  • Keep schedules and forecasts up to date and communicate to stakeholders, managing constraints and risks successfully.
  • Control, report, and optimize service delivery performance using operational KPIs for SLA, time, scope, and quality.
  • Provide operational visibility to stakeholders through specific tools and monitor service delivery.
  • Participate in periodic review meetings and coordinate issue management and status tracking.
  • Coordinate relevant stakeholders, including external partners and customer project teams.
  • Establish and maintain clear and effective internal and external communication within project stakeholders.
Aug 2017 - Jul 2018
1 year
Lisbon, Portugal

Junior Consultan Enginner

Altran

  • Perform rack layout of equipment at site locations.
  • Use Visio, MapInfo, Xakta, Netsite, and IPM Nokia.
Jan 2017 - Jul 2018
1 year 7 months
Lisbon, Portugal

Consultant Engineer

Altran

  • Lead and coordinate teams in project management, administration, coordination, and knowledge transfer.
  • Deliver change management from May 1, 2017 to 2019.
  • Plan and optimize network planning and optimization for mobile telecommunications projects.
  • Design architecture for 2G, 3G, and 4G Germany networks.
  • Manage and restructure critical network areas.
  • Optimize 2G, 3G, and 4G networks and commission sites.
  • Utilize tools including xakta, NRM, Citrix, Netsite, APT, MapInfo, Visio, Haacka Tool, Comarch, and UTS.
Jan 2017 - Aug 2017
8 months
Lisbon, Portugal

Junior Consultant Engineer

Altran

  • Conduct drive tests using TEMS and Excel.
Aug 2016 - Jan 2017
6 months
Lisbon, Portugal

Junior Consultant Engineer

Altran

  • Control headcounts and coordinate team.
  • Structure and implement optimized solutions for clients.
  • Configure IP, IPv4/IPv6, TCP/IP and perform remote configuration.
  • Execute rollouts in Pingo Doce, Recheio, Feira Nova, Lido Sol, warehouses, and data centers.
  • Restructure customer LAN/WLAN.
  • Use MultiPutty (TTY PLUS) and NotePad++.
Mar 2016 - Aug 2016
6 months
Lisbon, Portugal

Networks Technical Consultant

NOS Expo

  • Program, configure, and install Cisco and Huawei routers and switches.
  • Create logical and physical network diagrams.
  • Interact directly with customers and assess requirements.
  • Provision 2G, 3G, and 4G cards.
  • Apply routing protocols including BGP, RIP, EIGRP, and OSPF.
  • Use tools such as Ethernet, WAN, LAN, Microsoft Exchange, ACL, TCP/IP, VOIP, Linux, Windows Server, MPLS, NAT, and DHCP.
Jul 2010 - Dec 2010
6 months
Funchal, Portugal

Electrical Assistant

SICAPREP

  • Perform electrical installations and telecommunications facilities.
  • Install electrical panels, networks, cables, and solar panels.
Apr 2010 - May 2010
2 months
Funchal, Portugal

Internship - Continuation of Electrical Assistant duties

SICAPREP

Summary

I am a highly motivated and experienced professional with a solid background in Telecommunications and Electronics Engineering.

I am known for my innovative approach, my ability to solve problems effectively, and my dedication to achieving set goals. I am a skilled communicator, able to collaborate effectively with team members and stakeholders at all levels of the organization. Additionally, I have a strong commitment to continuous professional development and am always seeking opportunities to expand my knowledge and skills.

I am available for an interview at your earliest convenience and look forward to discussing further how I can contribute to your organization.

Languages

Portuguese
Native
English
Advanced

Education

Aug 2011 - Feb 2016

University of Madeira

Bachelor of Science · Electronics and Telecommunications Engineering · Funchal, Portugal · 15/20

Aug 2007 - May 2010

Francisco Franco

High School · Electrical & Electronics Technician · Funchal, Portugal

Certifications & licenses

AgileSHIFT

AXELOS Global Best Practice

ITIL Foundation V3

AXELOS Best Practice

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