Bernardo T. - Project Transition and Transformation Manager

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Funchal, Portugal

Experience

Aug 2019 - Mar 2020

8 months

Timișoara, Romania

Project Transition and Transformation Manager

Nokia

Plan, lead, manage, and execute end-to-end transitions of selected activities across all service units and field force from markets to GDCs in Portugal and Romania.
Generate CEMT measures with correct business cases and savings (both in-year and run rate) in collaboration with markets.
Manage the evolution of transition measures.
Work with HR and business unit planners to ensure agreed ramp-downs of FTEs are executed.
Manage monthly results to ensure accuracy prior to publication.
Lead transition governance per market with key stakeholders to evaluate progress against targets.
Present and report progress of transitions monthly to management.

Mar 2019 - Present

6 years 9 months

Timișoara, Romania

Change Manager

Nokia

Manage SOC 2 Type II audit focusing on availability, security, processing integrity, confidentiality, and privacy according to AICPA’s Trust Services criteria.
Oversee detailed description of service auditor’s test of controls and results.
Address cloud computing and business outsourcing liability concerns by assuring confidentiality and privacy of processed information.

Mar 2019 - Mar 2019

1 month

Timișoara, Romania

Change Manager

Nokia

Conduct SOC 1 Type I audit focusing on controls relevant to user entity financial statement audits.
Describe service organization controls and assess design suitability to achieve control objectives as of specified date.
Evaluate operating effectiveness for control objectives over specified period for SOC 1 Type II.

Sep 2018 - Present

7 years 3 months

Lisbon, Portugal

Change Manager - SME

Nokia

Act as change approver for service-impacting change requests as defined in the customer’s change management process and work instructions.
Facilitation (organization) and involvement in collective change approval instances (CAB – Change Approval Board / CCB – Change Coordination Board).
Play the role of change manager where required to ensure effective coordination of resources involved in network change implementation.
Provide change approval or rejection within the time constraints specified by the change management process.
Review and audit the change management process, recommending improvements based on operational realities.
Manage the change request backlog in relation to change approval.
Interact with internal stakeholders, customer stakeholders, and authorized third parties to provide answers to inquiries and requests.
Manage release and deployment projects, implementing and measuring processes used to integrate network elements.
Set benchmarks and KPIs according to customer agreements and agreed SLAs.
Create reports to measure adherence to processes.
Train group members and provide technical expertise.
Prepare reporting for different customers and companies.
Define new services during contract periods.
Ensure compliance with network security policies and procedures.
Perform required service tasks according to work schedules.

Jul 2018 - Jul 2020

2 years 1 month

Timișoara, Romania

Release & Deployment Process Coordinator and Rollout Manager

Nokia

Plan and implement the project management plan, customizing global end-to-end operational processes to project requirements and aligning with Nokia MoO.
Proactively contribute to project management and delivery process planning to reflect changing environments.
Communicate project management plan and related processes to relevant stakeholders.
Contribute to achieving project targets set in the project target agreement.
Ensure service delivery management relies on fact-based and verified schedules and forecasts, collecting performance data and comparing with baselines.
Determine causes of deviations and implement proactive replanning to maintain service delivery course.
Keep schedules and forecasts up to date and communicate to stakeholders, managing constraints and risks successfully.
Control, report, and optimize service delivery performance using operational KPIs for SLA, time, scope, and quality.
Provide operational visibility to stakeholders through specific tools and monitor service delivery.
Participate in periodic review meetings and coordinate issue management and status tracking.
Coordinate relevant stakeholders, including external partners and customer project teams.
Establish and maintain clear and effective internal and external communication within project stakeholders.

Aug 2017 - Jul 2018

1 year

Lisbon, Portugal

Junior Consultan Enginner

Altran

Perform rack layout of equipment at site locations.
Use Visio, MapInfo, Xakta, Netsite, and IPM Nokia.

Jan 2017 - Jul 2018

1 year 7 months

Lisbon, Portugal

Consultant Engineer

Altran

Lead and coordinate teams in project management, administration, coordination, and knowledge transfer.
Deliver change management from May 1, 2017 to 2019.
Plan and optimize network planning and optimization for mobile telecommunications projects.
Design architecture for 2G, 3G, and 4G Germany networks.
Manage and restructure critical network areas.
Optimize 2G, 3G, and 4G networks and commission sites.
Utilize tools including xakta, NRM, Citrix, Netsite, APT, MapInfo, Visio, Haacka Tool, Comarch, and UTS.

Jan 2017 - Aug 2017

8 months

Lisbon, Portugal

Junior Consultant Engineer

Altran

Conduct drive tests using TEMS and Excel.

Aug 2016 - Jan 2017

6 months

Lisbon, Portugal

Junior Consultant Engineer

Altran

Control headcounts and coordinate team.
Structure and implement optimized solutions for clients.
Configure IP, IPv4/IPv6, TCP/IP and perform remote configuration.
Execute rollouts in Pingo Doce, Recheio, Feira Nova, Lido Sol, warehouses, and data centers.
Restructure customer LAN/WLAN.
Use MultiPutty (TTY PLUS) and NotePad++.

Mar 2016 - Aug 2016

6 months

Lisbon, Portugal

Networks Technical Consultant

NOS Expo

Program, configure, and install Cisco and Huawei routers and switches.
Create logical and physical network diagrams.
Interact directly with customers and assess requirements.
Provision 2G, 3G, and 4G cards.
Apply routing protocols including BGP, RIP, EIGRP, and OSPF.
Use tools such as Ethernet, WAN, LAN, Microsoft Exchange, ACL, TCP/IP, VOIP, Linux, Windows Server, MPLS, NAT, and DHCP.

Jul 2010 - Dec 2010

6 months

Funchal, Portugal

Electrical Assistant

SICAPREP

Perform electrical installations and telecommunications facilities.
Install electrical panels, networks, cables, and solar panels.

Apr 2010 - May 2010

2 months

Funchal, Portugal

Internship - Continuation of Electrical Assistant duties

SICAPREP

Summary

I am a highly motivated and experienced professional with a solid background in Telecommunications and Electronics Engineering.

I am known for my innovative approach, my ability to solve problems effectively, and my dedication to achieving set goals. I am a skilled communicator, able to collaborate effectively with team members and stakeholders at all levels of the organization. Additionally, I have a strong commitment to continuous professional development and am always seeking opportunities to expand my knowledge and skills.

I am available for an interview at your earliest convenience and look forward to discussing further how I can contribute to your organization.