Recommended expert
Vanessa Mendao
Writer and Trainer
Experience
Nov 2025 - Present
4 monthsSpain
RemoteChief Writing Officer
Dual Lens
- Build long-term, trust-based relationships with high-value audiences by designing and writing stories that deepen advocacy and alignment with our clients’ goals.
- Activate stakeholders as brand ambassadors through executive-level storytelling that moves people from passive awareness to visible participation and support.
- Align all written communication with core business objectives, ensuring narrative, reputation, and growth are tightly connected for Dual Lens and its clients.
- Elevate organisational influence by leading human-centric, results-driven communication strategies and personally crafting the flagship narratives that signal direction and change.
May 2022 - Nov 2025
3 years 7 monthsLondon, United Kingdom
RemoteSenior Coach
Multiverse
- Supported £3M in booked revenue through effective training delivery and adoption strategies.
- Launched the University of Cambridge Data Insights cohort, achieving an NPS above 80 and a satisfaction score of 5.8/6.
- Delivered high-impact training and coaching sessions across tech, higher education, and digital transformation.
- Integrated AI-driven personalisation strategies and Prompt Engineering techniques into high-impact training sessions, leading to improved learner performance.
- Led and coached 12 junior trainers, increasing learner satisfaction by 10%.
Feb 2021 - May 2022
1 year 4 monthsLearning Technologist
Bournemouth Uni
- Boosted online seminar attendance by 50% and faculty satisfaction by 80% through digital adoption initiatives.
- Trained 15 faculty members, reducing LMS support tickets by 20% and improving user adoption by 30%.
- Streamlined admin processes, achieving 60% fewer errors and 90% higher data accuracy.
Jan 2020 - Feb 2021
1 year 2 monthsSenior Learning Designer
Aula
- Designed 17 engaging online courses for top UK universities, supporting 2,000+ learners.
- Implemented assessment strategies to evaluate effectiveness and inform improvements.
Jan 2016 - Feb 2020
4 years 2 monthsComms Strategist
SheLovesData
- Led a data-driven communications strategy reaching 5.5K+ individuals, boosting engagement by 20% and event participation by 10%.
- Revamped website content to drive a 25% traffic increase and stronger user engagement.
- Delivered data literacy training to 75 learners, enhancing analytical capability across the network.
Jan 2005 - Dec 2015
11 yearsComms Director
Writing Services
- Directed communication strategies for projects, achieving 98% of milestones on time and within budget.
- Oversaw content development, distribution, and stakeholder communication.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Media and Entertainment (11 years), Education (10 years), Information Technology (3.5 years), Professional Services (3.5 years), and Advertising (0.5 years).
Media and Entertainment
Education
Information Technology
Professional Services
Advertising
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Marketing (15.5 years), Human Resources (5 years), Information Technology (1.5 years), Operations (1.5 years), Product Development (1 year), and Quality Assurance (1 year).
Marketing
Human Resources
Information Technology
Operations
Product Development
Quality Assurance
Summary
Strategic Learning & Development professional with experience designing and delivering impactful programs across tech, higher education, and digital transformation.
Proven ability to drive adoption, engagement, and measurable learner success.
Skills
- Training Delivery
- Coaching & Facilitation
- Instructional Design
- Digital Transformation
- Data Literacy
- Ai For Learning
Languages
Portuguese
NativeEnglish
AdvancedSpanish
AdvancedEducation
Oct 2011 - Jun 2012
PGCE, Education · Education
Oct 2001 - Jun 2004
Bachelor's degree · Bachelor's degree
Certifications & licenses
Prompt Engineering
AI For Business Value
Agile Practitioner
Digital Transformation
Coaching
Design Thinking
Profile
Created
Last Update
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Vanessa based?
Vanessa is based in Arona, Spain and prefers 100% remote projects.
What languages does Vanessa speak?
Vanessa speaks the following languages: Portuguese (Native), English (Advanced), Spanish (Advanced).
How many years of experience does Vanessa have?
Vanessa has at least 21 years of experience. During this time, Vanessa has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 4 years and 6 months. Note that Vanessa may not have shared all experience and actually has more experience.
What roles would Vanessa be best suited for?
Based on recent experience, Vanessa would be well-suited for roles such as: Chief Writing Officer, Senior Coach, Learning Technologist.
What is Vanessa's latest experience?
Vanessa's most recent position is Chief Writing Officer at Dual Lens.
What companies has Vanessa worked for in recent years?
In recent years, Vanessa has worked for Dual Lens, Multiverse, Bournemouth Uni, and Aula.
Which industries is Vanessa most experienced in?
Vanessa is most experienced in industries like Media, Entertainment and Publishing, Education, and Information Technology (IT). Vanessa also has some experience in Professional Services and Advertising.
Which business areas is Vanessa most experienced in?
Vanessa is most experienced in business areas like Marketing, Human Resources (HR), and Information Technology (IT). Vanessa also has some experience in Operations, Product Development, and Quality Assurance (QA).
Which industries has Vanessa worked in recently?
Vanessa has recently worked in industries like Education, Information Technology (IT), and Professional Services.
Which business areas has Vanessa worked in recently?
Vanessa has recently worked in business areas like Human Resources (HR), Information Technology (IT), and Operations.
What is Vanessa's education?
Vanessa holds a Bachelor in Bachelor's degree.
Does Vanessa have any certificates?
Vanessa has 6 certificates. Among them, these include: Prompt Engineering, AI For Business Value, and Agile Practitioner.
What is the availability of Vanessa?
Vanessa is immediately available part-time for suitable projects.
What is the rate of Vanessa?
Vanessa's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Vanessa?
To hire Vanessa, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
800
600
400
200
Market avg: 540-700 €
Market avg: 540-700 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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