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Vanessa M.

Senior Coach

Arona, Spain

Experience

May 2022 - Present
3 years 8 months

Senior Coach

Multiverse

  • Supported £3M in booked revenue through effective training delivery and adoption strategies.
  • Launched the University of Cambridge Data Insights cohort, achieving an NPS above 80 and a satisfaction score of 5.8/6.
  • Delivered high-impact training and coaching sessions across UK clients.
  • Integrated AI-driven personalisation strategies and Prompt Engineering techniques into training sessions, leading to improved learner performance.
  • Led and coached 12 junior trainers, increasing learner satisfaction by 10%.
Feb 2021 - May 2022
1 year 4 months

Learning Technologist

Bournemouth Uni

  • Boosted online seminar attendance by 50% and faculty satisfaction by 80% through digital adoption initiatives.
  • Trained 15 faculty members, reducing LMS support tickets by 20% and improving user adoption by 30%.
  • Streamlined admin processes, achieving 60% fewer errors and 90% higher data accuracy.
Jan 2020 - Feb 2021
1 year 2 months

Senior Learning Designer

Aula

  • Designed 17 engaging online courses for top UK universities, supporting 2,000+ learners.
  • Implemented assessment strategies to evaluate effectiveness and inform improvements.
Jan 2016 - Feb 2020
4 years 2 months

Comms Strategist

SheLovesData

  • Led a data-driven communications strategy reaching 5.5K+ individuals, boosting engagement by 20% and event participation by 10%.
  • Revamped website content to drive a 25% traffic increase and stronger user engagement.
  • Delivered data literacy training to 75 learners, enhancing analytical capability across the network.
Jan 2005 - Dec 2015
11 years

Comms Director

Writing Services

  • Directed communication strategies for projects, achieving 98% of milestones on time and within budget.
  • Oversaw content development, distribution, and stakeholder communication.

Summary

Strategic Learning & Development professional with experience designing and delivering impactful programs across tech, higher education, and digital transformation.

Proven ability to drive adoption, engagement, and measurable learner success.

Languages

Spanish
Native
Portuguese
Native
English
Advanced

Certifications & licenses

Prompt Engineering

AI For Business Value

Agile Practitioner

Digital Transformation

Coaching

Design Thinking

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