Carola Bischoff
Subproject Management/Test Management
Experience
Subproject Management/Test Management
msg Systems
Client: Federal Motor Transport Authority. Sector: Public service. Project team size: 10 people. Project goal: Test management for the large client interface project.
- Built the test team
- Managed and coordinated test components
- Developed individual team members
- Planned and executed test strategy
- Ensured quality measures
- Implemented subprojects in an external test environment
- Monitored budget and initiated actions
- Oversaw and ensured completion of test components
- Planned, coordinated, and ran overall tests with stakeholders
- Supported Go Live
- Coordinated remaining tasks
Tools/Methods: Office 365, Jira, Confluence, Scrum, Aris, facilitated meetings, presentations, XML
Subproject Management
msg Systems
Client: ITZ-Bund. Sector: IT/Data center. Project team size: 6 people. Project goal: Build a production environment with VS-NFD.
- As-Is vs. To-Be analysis of the existing setup
- Coordination with stakeholders: PROITK, BMI, security clearance
- Brought individual services into a unified VS-NFD environment
- Tracked geo-redundant environment setup and changes
- Escalation management
- Budget monitoring
- Supported and developed system and network architecture
- Developed and maintained the project breakdown structure
- Monitored completion of work packages
Tools/Methods: Office 365, Skype for Business, Project, facilitated meetings, presentations
Project Management
Bayer AG Weimar
Sector: Pharmaceuticals. Project team size: 7 people. Project goal: Migrate Lotus Notes databases to SharePoint.
- Project management
- As-Is vs. To-Be analysis of migration situation
- Analyzed database functions in Lotus Notes and created functional specs for migration and support by external partners
- Designed SharePoint solution
- Created field mappings
- Gathered and aligned requirements with application owners and external contractors
- Coordinated external partners
- Managed and executed migration to SharePoint
- Developed alternative solutions outside SharePoint
- Active test management in SharePoint: designed functional test scenarios, ran tests, documented results
- Deployed SharePoint and supported user acceptance
- Project documentation
Tools/Methods: SharePoint, Lotus Notes, facilitated meetings, Teamstudio, Office 365, presentations, partly English project language
IT Consultant
Public Sector Professional Body
Sector: Public sector. Project team size: 5 people. Project goal: Prepare tender documents for IT outsourcing.
- Conceptualized procurement approach
- Conducted cost-benefit analysis
- Calculated costs and made strategic recommendations
- Planned and managed procurement process and wrote service specifications
Tools/Methods: Lucidchart for graphics, Merlin Project
Project Management
Brandenburg IT Service Provider / ZIT-BB
Sector: IT services. Project team size: 8 people. Project goal: Implement remote support software for users.
- Project management
- As-Is vs. To-Be analysis of IT situation
- Technical concept for migration prep
- Initiated change for hardware procurement
- Developed test scenarios, active test management
- Coordinated application deployment
- Planned and led project meetings
- Project documentation
Tools/Methods: Coaching, project management, Merlin Project, facilitation
Project Management
Brandenburg IT Service Provider / ZIT-BB
Sector: IT services. Project team size: 17 people. Project goal: Migrate and transition the LISA application to ZIT-BB data center.
- Project management
- As-Is vs. To-Be analysis at client and provider
- Requirements management with app owners and admins
- Planned and led technical meetings
- Initiated and managed hardware procurement changes
- Technical concept for migration prep
- Designed test scenarios with the client
- Coordinated application installation
- Project documentation
Tools/Methods: Coaching, facilitation, project management
Project Management
Public Administration
Employee status. Sector: Public service. Project team size: 5 people. Project goal: Introduce Marvel client for user support.
- Project management
- Designed and planned project
- Conducted cost-benefit analysis
- Planned migration approach
- Managed cross-department migration
- Developed communication measures for service desk
- Project documentation
Tools/Methods: Confluence, Jira, Lotus Notes, Marvel, facilitated meetings, project management
Project Management
Public Administration
Employee status. Sector: Public service. Project team size: 14 people. Project goal: Migrate Lotus Notes system on ~120 servers and 23,000 clients.
- Project management
- Cost-benefit analysis
- Project design and planning
- Incident manager during implementation
- Coordinated incidents and escalations
- Crisis and escalation management
- Ran daily scrums and retrospectives alongside traditional methods
- Developed user communications with service desk before and during migration
- Led stakeholder alignment meetings
- Managed claims
- Project documentation
Tools/Methods: Confluence, Jira, Lotus Notes, facilitated meetings, agile methods, project management, Remedy, Windows Server 2012
Project Management
Public Administration
Employee status. Sector: Public service. Project team size: 9 people. Project goal: Migrate Lotus Notes servers from Solaris to Windows 2012 (VMware).
- Project management
- Cost-benefit analysis
- Project planning
- Migration planning
- Developed user communications with service desk before and after migration
- Requirements management with users and operations teams
- Cross-team alignment meetings during migration with stakeholders
- Project documentation
Tools/Methods: Confluence, Lotus Notes, Remedy, Solaris, Windows Server
Team Lead
Public Administration
Employee status. Sector: Public service. Team size: 11 people. Team goal: Optimize process stability of Request Fulfilment Management.
- Led Notes administration team
- Conducted staff reviews and conflict discussions
- Facilitated meetings
- Supported team development
- Wrote employee evaluations
- Created security concepts
- Analyzed and restructured team processes
- Participated in committees
- Rolled out security software
- Reported to senior management
- Promoted to senior service
- Organized team-building and process improvements
- Applied agile methods
- Project management
- Managed data center relocation
Tools/Methods: Greylisting, Linux, Lotus Notes, Postfix, Remedy, Solaris
Administrator
Public Service
- Administered Notes clients and servers from Lotus Notes 3 to 8
- Managed malware protection with iqSuite SMTP mailing and greylisting
- Administered intranet literature system
- Planned, designed, and supported several Lotus Notes migrations
OS/2 Server and Client Support Administrator
DIS AG
Administered OS/2 servers and provided client support in a banking environment.
IT Recruiting and System Administration
Time&More Personnel Management
- IT recruiting
- System administration of OS/2 in a banking environment
Owner of a Tobacco Shop
Self-employed
Ran my own tobacco shop.
System Administrator
Sietec Systemtechnik
- Administered BS2000 hosts, VMS, Windows and OS/2 clients and servers
- Performed diagnostics, general system administration, and user support
Summary
Practically tested expert in multi-project management with both traditional and agile approaches, stakeholder management, and team leadership.
My focus is on introductions, updates, transitions, and migrations for software and hardware within a business environment.
I gained and continuously developed my experience and knowledge in banking, public administration, pharmaceuticals, and IT service sectors.
My main areas, often combined with Lean Six Sigma, Scrum, and SAFe, are:
- Requirements management for business concepts, IT applications, IT infrastructure
- Risk management, escalation management, quality management
- Implementation management, test management
- Change management
- Cost-benefit analyses, project controlling
- Technical support in the implementation of service architectures
- Support for data center moves, creation of security concepts
- New software rollouts, migrations, software transitions, and version upgrades
Languages
Education
FernUniversität Hagen
Studied Mathematics and Computer Science · Mathematics and Computer Science · Hagen, Germany
Trained Office Assistant · Office Assistance
Certifications & licenses
Class B Driver’s License
IT Security
ITIL® 4 Foundation
Lean Six Sigma Yellow Belt
Lotus Notes/Notes Domino
People Management
Professional Scrum Master
SAFe 5.0
Windows Server Architecture
IPMA/GPM Level D Certified Project Specialist
IPMA /GPM
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