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Liana M.

Transcriber

Arucas, Spain

Experience

Jul 2022 - Apr 2025
2 years 10 months
Spain

Transcriber

SIGMA.AI S.L.U.

  • Transcription and segmentation of audio following a rule manual
  • Reviewing colleagues' work
  • Taking part in various short-term machine learning projects
Jan 2021 - Jun 2022
1 year 6 months
Spain

Customer Service Agent

AliExpress

  • Handling incidents
  • Providing chat and phone support to sellers and buyers
  • Price comparison
Jan 2019 - Dec 2019
1 year
Spain

Level 1 Support Operator

Grupo Fractalia

  • Handling level 1 incidents
  • Answering phone calls
  • Using Jira, Remedy and Hermes
Jan 2018 - Dec 2019
2 years
Tunisia

Erasmus Plus KA107 placements

Université Internationale de Rabat & Institut Supérieur des Langues de Tunis

  • Interdisciplinary academic work related to the Arabic world, all in English
Jun 2013 - Jun 2013
1 month
Italy

Intern at a mechanical engineering company

LAMM SRL

  • Communicating with suppliers and clients
  • Sending emails
  • Using company software
  • Logging transport documents

Summary

In both life and work, I enjoy being in diverse settings that let me learn and grow. I have very varied interests, which helps me adapt easily and gives me the resources to perform in different roles.

Languages

Italian
Native
Romanian
Native
English
Advanced
Spanish
Advanced
French
Intermediate
...and 2 more

Education

Oct 2015 - Jun 2019

Autonomous University of Madrid

Bachelor's Degree in Asia and Africa Studies: Arabic · Asia and Africa Studies: Arabic · Madrid, Spain

Oct 2010 - Jun 2015

ITC Marco Polo

Diploma in International Relations for Marketing · International Relations for Marketing · Verona, Italy

Certifications & licenses

Aerodrome Authorization Course

Saerco

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