Zyanya L.
Photographer and Creative
Experience
Jan 2023 - Present
2 years 11 monthsPhotographer and Creative
Zyanya Lorenzo
- Conceptualize and execute visually impactful photography and creative projects for clients, including BBC, Ticketmaster UK, Spotify, Sony Music, Warner Music, BMG, and Blackstar Agency.
- Manage the entire production process, from location scouting and casting to directing and editing.
- Collaborate with creative teams, stylists, and art directors to achieve project goals.
- Deliver high-quality visuals under tight deadlines, earning recognition in magazines like DORK, Wonderland, GoldenPlec, and Transport for London.
- Train and mentor junior photographers and crew members.
Jan 2022 - Dec 2023
2 yearsLearning Solutions Consultant
- Acted as the primary point of contact for all technical issues, collaborating with major account administrators to resolve platform-related technical problems effectively.
- Communicated with customers through various channels, including email and live chat, addressing inquiries and concerns promptly and professionally.
- Partnered with the Sales team to ensure the success of prospects during product implementation and post-sales support.
- Provided valuable customer feedback to the Engineering and Post-Production teams to enhance product quality and user experience.
- Conducted data entry tasks across multiple platforms to maintain accurate customer records and support operational processes.
- Conducted one-on-one training sessions and strategy discussions with customers to help them effectively utilize the LinkedIn Learning platform and achieve their Learning and Development goals.
- Strived to meet and exceed customer satisfaction targets, ensuring a high level of service quality.
- Supported new hires with shadowing sessions to accelerate their onboarding.
Jan 2019 - Dec 2022
4 yearsCustomer Support Executive
Steam, Valve
- Provided customers with solutions through information-gathering, analytical troubleshooting, and query research across all trained products and applications.
- Worked on the account and technical issues queues.
- Guided customers through to resolution and helped them figure out what they needed quickly.
- Worked within a queue-support model with specific daily targets and ranked in the top 10 of agents among 150.
- Collaboratively shared information with the team to develop new skills and adopt a swarming mentality.
- Assisted with new hire mentoring and integration as the team grew.
- Collaborated closely with a team of more than 15 members from different countries.
Jan 2017 - Dec 2019
3 yearsOffice Administrator
Sean & Kate LTD
- Created and updated databases for various forms of data, including personnel and financial information.
- Ensured adherence to relevant company procedures and policies.
- Submitted reports and prepared proposals and presentations as needed.
- Managed the company’s profile on all social media platforms.
- Designed the company’s branding and website.
- Kept the office well equipped and fully stocked with essentials.
- Managed emails, letters, packages, phone calls, and other forms of correspondence.
Jan 2014 - Dec 2016
3 yearsSpain
Administrator and Photographer Assistant
Azulflojo SL
- Co-created an international workshop that held more than 60 participants from all over the world, managing data entry, bookings, graphic and web design, sponsor research, and social media strategy.
- Organized materials and assembled necessary equipment, ensuring all supplies were available.
- Managed daily responsibilities for a high-volume photography studio, including photo assisting assignments on studio and location shoots.
- Coordinated with the main photographer to carry out photography projects at various educational institutions.
- Managed administrative duties including scheduling photo shoots, handling customer print orders, and answering customer inquiries.
Summary
Passionate and dedicated professional with over 10 years of diverse experience in customer service, administration, photography, and creative direction.
In 2023, I thrived as a valued member of LinkedIn's Learning Solutions team, where I excelled in delivering exceptional solutions to customers, addressing product inquiries, and troubleshooting challenges. My insatiable curiosity continues to drive me to seek out new ideas and knowledge, ensuring I stay at the forefront of industry trends.
Currently, I bring my creativity and vision to life as a Photographer and Creative, where I specialize in capturing compelling visuals and crafting impactful content that tells meaningful stories.
With my broad skill set and versatile background, I bring a well-rounded perspective to every project, contributing to the success of the teams and initiatives I am part of.
Languages
Spanish
NativeEnglish
AdvancedEducation
MasterD
Web Programming and UX
Fernando Estévez School of Art
Final Art of Graphic Design · Santa Cruz de Tenerife, Spain
Fernando Estévez School of Art
Artistic Photography · Santa Cruz de Tenerife, Spain
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