Zyanya Lorenzo
Photographer and Creative
Experience
Photographer and Creative
Zyanya Lorenzo
Conceptualize and execute visually impactful photography and creative projects for clients, including BBC, Ticketmaster UK, Spotify, Sony Music, Warner Music, BMG, and Blackstar Agency.
Manage the entire production process, from location scouting and casting to directing and editing.
Collaborate with creative teams, stylists, and art directors to achieve project goals.
Deliver high-quality visuals under tight deadlines, earning recognition in magazines like DORK, Wonderland, GoldenPlec, and Transport for London.
Train and mentor junior photographers and crew members.
Learning Solutions Consultant
Acted as the primary point of contact for all technical issues, collaborating with major account administrators to resolve platform-related technical problems effectively.
Communicated with customers through various channels, including email and live chat, addressing inquiries and concerns promptly and professionally.
Partnered with the sales team to ensure the success of prospects during product implementation and post-sales support.
Provided valuable customer feedback to the engineering and post-production teams to enhance product quality and user experience.
Conducted data entry tasks across multiple platforms to maintain accurate customer records and support operational processes.
Conducted one-on-one training sessions and strategy discussions with customers to help them effectively utilize the LinkedIn Learning platform and achieve their learning and development goals.
Strived to meet and exceed customer satisfaction targets, ensuring a high level of service quality.
Supported new hires with shadowing sessions to accelerate their onboarding.
Customer Support Executive
Steam, Valve
Provide customers with solutions through information-gathering, analytical troubleshooting, and query research across all trained products and applications.
Work on the account and technical issues queues.
Guide customers through to resolution and help them figure out what they need quickly.
Operate within a queue-support model with specific daily targets and rank in the top 10 among 150 agents.
Collaboratively share information with the team to develop new skills and adapt a swarming mentality.
Assist with new hire mentoring and integration as the team grows.
Collaborate closely with a team of more than 15 members from different countries.
Office Administrator
Sean & Kate LTD
Create and update databases for various forms of data, including personnel and financial information.
Ensure adherence to relevant company procedures and policies.
Submit reports and prepare proposals and presentations as needed.
Manage the company's profile on all social media platforms.
Design the company's branding and website.
Keep the office well equipped and fully stocked of essentials.
Manage emails, letters, packages, phone calls, and other forms of correspondence.
Administrator and Photographer Assistant
Azulflojo SL
Co-created an international workshop with over 60 participants from around the world, managing data entry, bookings, graphic and web design, sponsor research, and social media strategy.
Organize materials and assemble necessary equipment, ensuring all supplies were available.
Manage daily responsibilities for a high-volume photography studio, including photo assisting assignments on studio and location shoots.
Coordinate with the main photographer to carry out photography projects at various educational institutions.
Manage administrative duties including scheduling photo shoots, handling customer print orders, and answering customer inquiries.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Media and Entertainment (6 years), Information Technology (5 years), Professional Services (3 years), and Arts and Crafts (3 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Marketing (9 years), Customer Service (8 years), Project Management (6 years), Human Resources (3 years), Information Technology (3 years), and Product Development (2 years).
Summary
Passionate and dedicated professional with over 10 years of diverse experience in customer service, administration, photography, and creative direction.
In 2023, I thrived as a valued member of LinkedIn's Learning Solutions team, where I excelled in delivering exceptional solutions to customers, addressing product inquiries, and troubleshooting challenges. My insatiable curiosity continues to drive me to seek out new ideas and knowledge, ensuring I stay at the forefront of industry trends.
Currently, I bring my creativity and vision to life as a Photographer and Creative, where I specialize in capturing compelling visuals and crafting impactful content that tells meaningful stories.
With my broad skill set and versatile background, I bring a well-rounded perspective to every project, contributing to the success of the teams and initiatives I am part of.
Skills
Customer Service
Critcal Thinking
Problem Solving
Quick Learner
Atenton To Detail
Communicaton Skills
Crm
Helpdesk
Microsof 365
Google Suite
Social Media
It Support
Adobe Creatve Suite
Languages
Education
Fernando Estévez School of Art
Artistic Photography · Santa Cruz de Tenerife, Spain
Fernando Estévez School of Art
Final Art Of Graphic Design · Santa Cruz de Tenerife, Spain
MasterD
Web Programming and UX
Profile
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