Recommended expert
Juan Fach
Senior Solution Architect
Experience
May 2025 - Sep 2025
5 monthsFinland
Senior Solution Architect
FLUIDO
- Education Cloud solution architect leading the solutioning and implementation of Education Cloud on a complex, tailored application process for financial scholarship applications at the London School of Economics, including a complex algorithm based on a business rule engine and integration with legacy LSE platforms and external data repositories for evaluating applications.
- Participated as solution architect on the implementation and customization of Education Cloud to manage the global operation of NCUK University Pathways’ educational model across multiple study centres worldwide.
Sep 2024 - May 2025
9 monthsFinland
Senior Solution Architect
FACH CLOUD
- Senior Salesforce Consultant (Sales, Service, CPQ, FSL, Pardot, Experience Cloud, MCAE, MC)
- Business analyst
- Salesforce Education Cloud consultant
- Salesforce NonProfit Cloud consultant
- Salesforce Industries consultant
Jun 2024 - Aug 2024
3 monthsBerlin, Germany
Senior Salesforce Consultant
Cremanski & Company
- Contract as senior Salesforce consultant to participate in multiple projects based on skills in Sales Cloud, Pardot, and CPQ, demonstrating ability to deliver high-quality solutions.
Mar 2024 - Mar 2024
1 monthDubai, United Arab Emirates
Salesforce Education Cloud Consultant / SME
Publicis Sapients
- Successfully set up the recruitment and admission processes for ALDAR Academies in Dubai.
- Implemented customised Salesforce solutions to meet the specific needs of various schools within the ALDAR Group.
- Provided ongoing support and guidance on best practices and Salesforce solutions across multiple educational institutions within the group.
Dec 2023 - Mar 2024
4 monthsMadrid, Spain
Salesforce Solution Architect
GLOBANT
- Offered comprehensive guidance as a senior Salesforce subject matter expert, supervising the implementation process and ensuring adherence to best practices for a global Salesforce deployment.
- Provided expert support to a security and assets company operating across multiple countries in the Latin American market, demonstrating strategic planning skills.
May 2023 - Oct 2023
6 monthsMadrid, Spain
Salesforce Delivery Manager / Education & NonProfit
SEIDOR
- Provided expert guidance and best practices for delivering scalable outcomes aligned with customer requirements, focusing on Education Cloud and NonProfit Cloud solutions.
- Led the Nebrija University project, ensuring seamless delivery of alumni management and integration with their SIS platform and website.
Feb 2021 - Jun 2023
2 years 5 monthsDubai, United Arab Emirates
Senior Salesforce Engagement Manager
Publicis Sapient
- Led digital transformation engagements with strategic customers as a trusted advisor, guiding sales and professional services teams and ensuring project synergies and customer satisfaction.
- Successfully led the development of customised client proposals, statements of work, and staffing plans in collaboration with subject matter experts.
- Collaborated with sales and services teams to manage pre-sales operations, including scoping, solution design, statements of work, and project delivery.
- Provided subject matter expertise on proposed solutions and client requirements to ensure seamless delivery.
- Provided direct oversight to project teams throughout the engagement lifecycle, acting as the escalation point for customers and delivery teams.
- Proactively managed accounts at risk and critical escalations, communicating effectively with internal and external executives.
- Ensured engagements concluded with fully satisfied clients willing to serve as references.
Jul 2020 - Nov 2020
5 monthsSenior Salesforce Consultant / Deployment Manager
Stellantis - PSA Groupe
- Responsible for end-to-end implementation of Salesforce Service Cloud across over 15 countries in Europe and LATAM, including Omnichannel, customer and partner portals, digital engagement (LiveChat, Einstein Bots), external website integrations, knowledgebase, and lead and case management.
- Hands-on deployment of three brands’ solutions within Service Cloud, including Experience Cloud, LiveChat & Einstein Bots, and knowledgebase in Mexico, Chile, Argentina, Brazil, the United Kingdom, the Netherlands, Belgium, Germany, Luxembourg, Poland, Spain, and Portugal.
- Assisted country managers in leading deployment projects through practical support and coaching.
- Worked with country managers to develop and implement change management plans for successful adoption.
- Collaborated to enhance rollout approaches and toolkits.
- Presented solution business value and delivered user acceptance testing to country lead representatives.
Oct 2017 - Mar 2020
2 years 6 monthsMalta
Senior Salesforce Manager
Deloitte Digital
- Seasoned Salesforce certified subject matter expert leading project deliveries and providing advisory services on Salesforce solutions.
- Designed solutions to meet stakeholder needs and increase business value.
- Managed customer communications and created project proposals, time and effort estimates, and training documentation.
- Mapped functional requirements to Salesforce features and functionality after analysing client business needs.
- Determined best practices for solution positioning and delivery.
- Demonstrated strong oral, written, presentation, and interpersonal communication and relationship skills.
- Worked with Sales Cloud, Salesforce CPQ, Service Cloud, Field Service, and Marketing Cloud.
- Applied declarative low-code programming experience on the Salesforce platform.
- Led the consultancy cycle through close collaboration with other teams and managed project scope, goals, deliverables, and proofs of concept.
- Implemented and integrated Salesforce solutions with third-party platforms from start to finish.
- Prepared and delivered end-user training and managed business relationships with stakeholders, C-level executives, and internal users.
Summary
- As a Senior Salesforce Education Cloud, I successfully managed the implementation of Education Cloud on ALDAR Academies, one of the largest education institutions in Dubai, UAE, with 13 schools. From stakeholder management to decision-making, I ensured that every aspect of the project was handled with utmost professionalism and expertise. I confidently led discovery meetings and provided solution advisory services throughout the end-to-end implementation process, ensuring the project's successful completion.
- As the leader of a successful global rollout of Salesforce Service Cloud and other Salesforce solutions for PSA Groupe, I demonstrated exceptional leadership. This major undertaking was carried out across 16 countries spanning LATAM and Europe and focused on three of the company's flagship brands: Peugeot, Citroen, and DS Automobiles. The result was a cutting-edge, end-to-end customer service cloud platform that delivered tangible benefits to the brand's Customer Service bottom line.
- As Senior Salesforce Consultant and SME for NonProfit Cloud, I led the nationwide implementation of Salesforce NonProfit Cloud for the Red Cross of Lebanon, including 13 Blood Donation Centres, Volunteer management for more than 150,000 volunteers, and Fundraising management and integration with the Swiss Red Cross fundraising platform.
Skills
Soft Skills
- Verbal Communication
- Critical Thinking
- Experimentation
- Empathy
- Analytical Thinking
- Troubleshooting
- Cooperation
- Logical Reasoning
- Reliability
- Persuasiveness
- Initiative
- Accountability
- Cultural Awareness
Hard Skills
- Sales Cloud
- Experience Cloud
- Nonprofit Cloud
- Cpq
- Pardot (Account Marketing)
- Education Cloud
- Service Cloud
- Consumer Goods
- Field Services
- Marketing Cloud
- Appexchange Third Solutions
- Salesforce Npsp Solutions
- Cti Integration
- Salesforce Flows
Languages
English
NativeSpanish
NativeItalian
IntermediatePortuguese
IntermediateEducation
Oct 2012 - Jun 2012
Stanford University
Entrepreneurship/Entrepreneurial Studies · Stanford, United States
Oct 1991 - Jun 1995
Camaguey University
Bs.As, English Language & Literature · Camaguey, Cuba
Certifications & licenses
4X Trailhead Ranger
Salesforce
Salesforce Associate
Salesforce
Salesforce Certified Education Cloud Consultant
Salesforce
Tableau Consumer
Tableau
Salesforce Certified Administrator
Salesforce
Salesforce Accredited Sales Professional
Salesforce
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