Juan Fach
Senior Salesforce Solution Architect / Consultant
Experience
Senior Solution Architect
FLUIDO
- Education Cloud solution architect leading the solutioning and implementation of Education Cloud on a complex, tailored application process for financial scholarship applications at the London School of Economics, including a complex algorithm based on a business rule engine and integration with legacy LSE platforms and external data repositories for evaluating applications.
- Participated as solution architect on the implementation and customization of Education Cloud to manage the global operation of NCUK University Pathways’ educational model across multiple study centres worldwide.
Senior Solution Architect
FACH CLOUD
- Senior Salesforce Consultant (Sales, Service, CPQ, FSL, Pardot, Experience Cloud, MCAE, MC)
- Business analyst
- Salesforce Education Cloud consultant
- Salesforce NonProfit Cloud consultant
- Salesforce Industries consultant
Senior Salesforce Consultant
Cremanski & Company
- Contract as senior Salesforce consultant to participate in multiple projects based on skills in Sales Cloud, Pardot, and CPQ, demonstrating ability to deliver high-quality solutions.
Salesforce Education Cloud Consultant / SME
Publicis Sapients
- Successfully set up the recruitment and admission processes for ALDAR Academies in Dubai.
- Implemented customised Salesforce solutions to meet the specific needs of various schools within the ALDAR Group.
- Provided ongoing support and guidance on best practices and Salesforce solutions across multiple educational institutions within the group.
Salesforce Solution Architect
GLOBANT
- Offered comprehensive guidance as a senior Salesforce subject matter expert, supervising the implementation process and ensuring adherence to best practices for a global Salesforce deployment.
- Provided expert support to a security and assets company operating across multiple countries in the Latin American market, demonstrating strategic planning skills.
Salesforce Delivery Manager / Education & NonProfit
SEIDOR
- Provided expert guidance and best practices for delivering scalable outcomes aligned with customer requirements, focusing on Education Cloud and NonProfit Cloud solutions.
- Led the Nebrija University project, ensuring seamless delivery of alumni management and integration with their SIS platform and website.
Senior Salesforce Engagement Manager
Publicis Sapient
- Led digital transformation engagements with strategic customers as a trusted advisor, guiding sales and professional services teams and ensuring project synergies and customer satisfaction.
- Successfully led the development of customised client proposals, statements of work, and staffing plans in collaboration with subject matter experts.
- Collaborated with sales and services teams to manage pre-sales operations, including scoping, solution design, statements of work, and project delivery.
- Provided subject matter expertise on proposed solutions and client requirements to ensure seamless delivery.
- Provided direct oversight to project teams throughout the engagement lifecycle, acting as the escalation point for customers and delivery teams.
- Proactively managed accounts at risk and critical escalations, communicating effectively with internal and external executives.
- Ensured engagements concluded with fully satisfied clients willing to serve as references.
Senior Salesforce Consultant / Deployment Manager
Stellantis - PSA Groupe
- Responsible for end-to-end implementation of Salesforce Service Cloud across over 15 countries in Europe and LATAM, including Omnichannel, customer and partner portals, digital engagement (LiveChat, Einstein Bots), external website integrations, knowledgebase, and lead and case management.
- Hands-on deployment of three brands’ solutions within Service Cloud, including Experience Cloud, LiveChat & Einstein Bots, and knowledgebase in Mexico, Chile, Argentina, Brazil, the United Kingdom, the Netherlands, Belgium, Germany, Luxembourg, Poland, Spain, and Portugal.
- Assisted country managers in leading deployment projects through practical support and coaching.
- Worked with country managers to develop and implement change management plans for successful adoption.
- Collaborated to enhance rollout approaches and toolkits.
- Presented solution business value and delivered user acceptance testing to country lead representatives.
Senior Salesforce Manager
Deloitte Digital
- Seasoned Salesforce certified subject matter expert leading project deliveries and providing advisory services on Salesforce solutions.
- Designed solutions to meet stakeholder needs and increase business value.
- Managed customer communications and created project proposals, time and effort estimates, and training documentation.
- Mapped functional requirements to Salesforce features and functionality after analysing client business needs.
- Determined best practices for solution positioning and delivery.
- Demonstrated strong oral, written, presentation, and interpersonal communication and relationship skills.
- Worked with Sales Cloud, Salesforce CPQ, Service Cloud, Field Service, and Marketing Cloud.
- Applied declarative low-code programming experience on the Salesforce platform.
- Led the consultancy cycle through close collaboration with other teams and managed project scope, goals, deliverables, and proofs of concept.
- Implemented and integrated Salesforce solutions with third-party platforms from start to finish.
- Prepared and delivered end-user training and managed business relationships with stakeholders, C-level executives, and internal users.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (6 years), Information Technology (3.5 years), Education (1.5 years), and Automotive (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (5.5 years), Information Technology (4.5 years), Customer Service (3.5 years), Sales (3.5 years), and Strategy (0.5 years).
Summary
Juan Fach offers over 25+ years of senior Salesforce delivery and advisory experience, combining technical expertise with leadership across SMB and Enterprise, Education, Non-Profit, Automotive, and enterprise sectors. His strategic projects have achieved measurable results, such as a 30% increase in user adoption for Education Cloud and a 20% improvement in operational efficiency for multi-country Salesforce deployments.
Key differentiators:
Proven delivery at scale: Led complex, multi-country Salesforce implementations, including a 15+ country Service Cloud rollout for PSA Groupe (Peugeot, Citroën, DS Automobiles). Employed a hands-on leadership style to foster collaboration among dispersed teams and maintain stakeholder engagement through regular updates and feedback. This ensured seamless delivery of Omnichannel, Experience Cloud, Digital Engagement, and integrated customer service platforms.
Recognised CORE & Education & Non-Profit specialist: Served as Solution Architect and SME for Education Cloud implementations at ALDAR Academies (13 schools, UAE) and the London School of Economics. Led a nationwide NonProfit Cloud deployment for the Red Cross of Lebanon, supporting over 150,000 volunteers. Most recently, led a Salesforce implementation for a major U.S.-based non-profit, enhancing data collection and analysis to significantly improve donor engagement and operational efficiency.
Trusted senior advisor: Consistently engaged as Solution Architect, Engagement Manager, and Subject Matter Expert, overseeing discovery, solution design, stakeholder alignment, and end-to-end delivery governance.
Comprehensive Salesforce expertise: Extensive hands-on experience across Sales, Service, CPQ, Experience, Marketing, Education, Consumer Goods, and NonProfit Clouds, with strong skills in integrations, business process design, and change management.
Global leadership and executive presence: Extensive experience across EMEA, LATAM, and MENA, partnering with C-level stakeholders and leading multicultural, distributed teams. Adapted leadership style to embrace cultural nuances, prioritising consensus in EMEA, direct communication in LATAM, and respect for hierarchy in MENA. This ensured effective collaboration and successful project outcomes in diverse settings.
In summary, he delivers scalable, adoptable, and outcome-driven Salesforce transformations, balancing strategic vision with disciplined execution. He consistently achieves executive-level results and business transformation, demonstrating his qualifications for senior leadership by enhancing operational efficiency, optimizing resources, and driving strategic growth across industries.
Skills
Soft Skills
- Verbal Communication
- Critical Thinking
- Experimentation
- Empathy
- Analytical Thinking
- Troubleshooting
- Cooperation
- Logical Reasoning
- Reliability
- Persuasiveness
- Initiative
- Accountability
- Cultural Awareness
Hard Skills
- Sales Cloud
- Experience Cloud
- Nonprofit Cloud
- Cpq
- Pardot (Account Marketing)
- Education Cloud
- Service Cloud
- Consumer Goods
- Field Services
- Marketing Cloud
- Appexchange Third Solutions
- Salesforce Npsp Solutions
- Cti Integration
- Salesforce Flows
Languages
Education
Stanford University
Entrepreneurship/Entrepreneurial Studies · Stanford, United States
Camaguey University
B.A. in English Language & Literature · Camaguey, Cuba
Certifications & licenses
Salesforce Certified AI Associate
Salesforce
Salesforce Certified Platform Foundations
Salesforce
4X Trailhead Ranger
Salesforce
Salesforce Associate
Salesforce
Salesforce Certified Education Cloud Consultant
Salesforce
Tableau Consumer
Tableau
Salesforce Certified Administrator
Salesforce
Salesforce Accredited Sales Professional
Salesforce
Profile
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