Tiago Ferreira

Salesforce Senior Developer

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Portugal

Experience

Aug 2023 - Jan 2025
1 year 6 months

Salesforce Senior Developer

Vandebron

  • Member of the support and development team.
  • Responsible for designing and implementing new business requirements and for the maintenance of a custom build flow platform used in Case management.
Apr 2022 - Jul 2023
1 year 4 months

Salesforce Technical Consultant

BRIGHTFOX - Salesforce Competence Center

  • Technical architect, developer and support analyst in several projects on various areas.
  • Mainly focused on custom developments (Apex, Lightning Components and Lightning Web Components) and system integrations (inbound, outbound, REST webservices).
May 2021 - Apr 2022
1 year

Salesforce Technical Consultant

Zurich Insurance

  • Development of customized solutions within the Salesforce platform to support critical business functions.
  • Mainly focused on system integration and development of Lightning Components for a custom Community.
Jan 2021 - Apr 2021
4 months

Salesforce Integration Manager

Deloitte

  • Acted as Integration Manager for a project in the luxury goods industry to replace a B2B custom tool for a Salesforce B2B Commerce Cloud instance.
Apr 2020 - Dec 2020
9 months

Salesforce Technical Consultant

Zurich Insurance

  • Development of customized solutions within the Salesforce platform to support critical business functions.
  • Mainly focused on system integration and development of Lightning Components for a custom Community.
Mar 2016 - Mar 2020
4 years 1 month

Salesforce Technical Consultant

BRIGHTFOX - Salesforce Competence Center

  • Technical architect, developer and support analyst in several projects on various areas.
  • Design and development of custom apps and functionalities (Visualforce, Apex, Lightning Components).
  • Design, development and support of several system integrations (SSO/SAML, web services).
  • Management and implementation of several Classic to Lightning migrations.
Sep 2014 - Feb 2016
1 year 6 months

Salesforce Technical Architect

Kerensen Consulting

  • Salesforce.com technical architect for IATA on the development of a partner portal to be used by IATA associates across the globe (120k+ users), using Salesforce Communities based on Visualforce.
  • Mainly focused on custom developments and system integration.
  • Salesforce Identity and connected apps for SSO (using SAML 1.1/2.0 with Salesforce acting as identity provider).
  • Web service communication (SOAP) for both outbound and inbound communication.
Feb 2012 - Sep 2014
2 years 8 months
United Kingdom

Salesforce Technical Architect

Right IT Services

  • Vodafone Roaming Services (Luxembourg): Lead Technical Architect, responsible for designing and implementing a new custom application to support the entire organization’s business processes.
  • Analysis, technical design and implementation of the new application’s requirements.
  • Application administration and environment management.
  • Vodafone Global Enterprise (Newbury, UK): Analysis, technical design and implementation of new business requirements.
  • Management and supervision of part of the development team.
Jan 2009 - Feb 2012
3 years 2 months

CRM Consultant

Celfocus

  • Acted as an analyst and architect on a project to migrate a telecom company's middleware infrastructure and Order Management platform.
  • Acted as a technical analyst and developer on a project to implement a customized Field Service and Common Fail Detection module, using Siebel 8 for a telecom company.
  • Responsible for the analysis and development of several business requirements in a Siebel upgrade project (6.3 to 8) for a telecommunications company.
Jun 2008 - Dec 2008
7 months

Siebel Application Specialist

Merck Serono

  • Responsible for managing the work done by external vendors for maintenance releases of the current systems and for the projects for new applications.
  • Responsible for building technical and functional designs and for defining business requirements.
Aug 2006 - Jun 2008
1 year 11 months

Team Leader/Project Manager

Altran

  • Successfully managed the development and delivery of 3 phases of an IT project for a multinational pharmaceutical company, used in over 20 countries by more than 3000 users.
  • Team leader of various teams, managing the work of up to 10 employees.
  • Managed the work of external vendors in various integration projects for several information systems, including the management of offshore teams (Belgium, Netherlands and India).
  • Acted as project manager on the successful implementation of two public portals integrated with the main application.
Jul 2005 - Jul 2006
1 year 1 month

Senior Consultant

Agille Consulting

  • Successfully assumed the coordination of development teams in the implementation of new business requirements in a maintenance project of a CRM application in a telecommunications company.
Oct 2003 - Jul 2005
1 year 10 months

Consultant

everis

  • Active player on the successful development and deployment of a CRM project for one of Portugal’s largest telecommunications companies.

Summary

Working on the development of IT applications for large companies and organizations (telco, pharma, aviation, real estate, insurance, utilities) since 2003.

  • Experienced Salesforce.com developer, analyst and technical architect with strong focus on custom development and system integration.
  • Certified Salesforce System and Application Architect.
  • Technical expertise with Lightning Web Components, Apex Classes/Triggers, Visualforce Pages/Components, Web services (SOAP/REST), Flows, Reports and Dashboards, Salesforce Identity (SSO/SAML), Salesforce Administration, Deployment and Environment Management.
  • Comprehensive knowledge of the Sales, Service and Community clouds.
  • Experienced team leader and project manager.
  • Certified Project Management Professional.

Skills

  • System Integration
  • Crm Expert (Technical/functional)

Languages

Portuguese
Native
English
Advanced
Spanish
Advanced
French
Elementary

Education

Oct 1997 - Jun 2003

Instituto Superior Técnico

Electro technical and Computing Engineering · Lisbon, Portugal

Certifications & licenses

Project Management Professional

Project Management Institute

ITIL Foundation

Salesforce Certified Application Architect

Salesforce

Salesforce Certified Data Architect

Salesforce

Salesforce Certified Development Lifecycle And Deployment Architect

Salesforce

Salesforce Certified Identity And Access Management Architect

Salesforce

Salesforce Certified Integration Architect

Salesforce

Salesforce Certified JavaScript Developer I

Salesforce

Salesforce Certified Platform App Builder

Salesforce

Salesforce Certified Platform Developer I

Salesforce

Salesforce Certified Platform Developer II

Salesforce

Salesforce Certified Sharing And Visibility Architect

Salesforce

Salesforce Certified System Architect

Salesforce

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