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Recommended expert

Portugal

Experience

Aug 2023 - Jan 2025

1 year 6 months

Salesforce Senior Developer

Vandebron

Member of the support and development team.
Responsible for designing and implementing new business requirements and for the maintenance of a custom build flow platform used in Case management.

Apr 2022 - Jul 2023

1 year 4 months

Salesforce Technical Consultant

BRIGHTFOX - Salesforce Competence Center

Technical architect, developer and support analyst in several projects on various areas.
Mainly focused on custom developments (Apex, Lightning Components and Lightning Web Components) and system integrations (inbound, outbound, REST webservices).

May 2021 - Apr 2022

1 year

Salesforce Technical Consultant

Zurich Insurance

Development of customized solutions within the Salesforce platform to support critical business functions.
Mainly focused on system integration and development of Lightning Components for a custom Community.

Jan 2021 - Apr 2021

4 months

Salesforce Integration Manager

Deloitte

Acted as Integration Manager for a project in the luxury goods industry to replace a B2B custom tool for a Salesforce B2B Commerce Cloud instance.

Apr 2020 - Dec 2020

9 months

Salesforce Technical Consultant

Zurich Insurance

Development of customized solutions within the Salesforce platform to support critical business functions.
Mainly focused on system integration and development of Lightning Components for a custom Community.

Mar 2016 - Mar 2020

4 years 1 month

Salesforce Technical Consultant

BRIGHTFOX - Salesforce Competence Center

Technical architect, developer and support analyst in several projects on various areas.
Design and development of custom apps and functionalities (Visualforce, Apex, Lightning Components).
Design, development and support of several system integrations (SSO/SAML, web services).
Management and implementation of several Classic to Lightning migrations.

Sep 2014 - Feb 2016

1 year 6 months

Salesforce Technical Architect

Kerensen Consulting

Salesforce.com technical architect for IATA on the development of a partner portal to be used by IATA associates across the globe (120k+ users), using Salesforce Communities based on Visualforce.
Mainly focused on custom developments and system integration.
Salesforce Identity and connected apps for SSO (using SAML 1.1/2.0 with Salesforce acting as identity provider).
Web service communication (SOAP) for both outbound and inbound communication.

Feb 2012 - Sep 2014

2 years 8 months

United Kingdom

Salesforce Technical Architect

Right IT Services

Vodafone Roaming Services (Luxembourg): Lead Technical Architect, responsible for designing and implementing a new custom application to support the entire organization’s business processes.
Analysis, technical design and implementation of the new application’s requirements.
Application administration and environment management.
Vodafone Global Enterprise (Newbury, UK): Analysis, technical design and implementation of new business requirements.
Management and supervision of part of the development team.

Jan 2009 - Feb 2012

3 years 2 months

CRM Consultant

Celfocus

Acted as an analyst and architect on a project to migrate a telecom company's middleware infrastructure and Order Management platform.
Acted as a technical analyst and developer on a project to implement a customized Field Service and Common Fail Detection module, using Siebel 8 for a telecom company.
Responsible for the analysis and development of several business requirements in a Siebel upgrade project (6.3 to 8) for a telecommunications company.

Jun 2008 - Dec 2008

7 months

Siebel Application Specialist

Merck Serono

Responsible for managing the work done by external vendors for maintenance releases of the current systems and for the projects for new applications.
Responsible for building technical and functional designs and for defining business requirements.

Aug 2006 - Jun 2008

1 year 11 months

Team Leader/Project Manager

Altran

Successfully managed the development and delivery of 3 phases of an IT project for a multinational pharmaceutical company, used in over 20 countries by more than 3000 users.
Team leader of various teams, managing the work of up to 10 employees.
Managed the work of external vendors in various integration projects for several information systems, including the management of offshore teams (Belgium, Netherlands and India).
Acted as project manager on the successful implementation of two public portals integrated with the main application.

Jul 2005 - Jul 2006

1 year 1 month

Senior Consultant

Agille Consulting

Successfully assumed the coordination of development teams in the implementation of new business requirements in a maintenance project of a CRM application in a telecommunications company.

Oct 2003 - Jul 2005

1 year 10 months

Consultant

everis

Active player on the successful development and deployment of a CRM project for one of Portugal’s largest telecommunications companies.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (8.5 years), Information Technology (7 years), Pharmaceutical (2.5 years), Energy (1.5 years), Professional Services (1.5 years), and Insurance (1.5 years).

Telecommunication

Information Technology

Pharmaceutical

Energy

Professional Services

Insurance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (19.5 years), Product Development (4 years), Project Management (3 years), Customer Service (2.5 years), Marketing (2 years), and Sales (2 years).

Information Technology

Product Development

Project Management

Customer Service

Marketing

Sales

Summary

Working on the development of IT applications for large companies and organizations (telco, pharma, aviation, real estate, insurance, utilities) since 2003.

Experienced Salesforce.com developer, analyst and technical architect with strong focus on custom development and system integration.
Certified Salesforce System and Application Architect.
Technical expertise with Lightning Web Components, Apex Classes/Triggers, Visualforce Pages/Components, Web services (SOAP/REST), Flows, Reports and Dashboards, Salesforce Identity (SSO/SAML), Salesforce Administration, Deployment and Environment Management.
Comprehensive knowledge of the Sales, Service and Community clouds.
Experienced team leader and project manager.
Certified Project Management Professional.

Skills

System Integration
Crm Expert (Technical/functional)

Languages

Portuguese

Native

English

Advanced

Spanish

Advanced

French

Elementary

Education

Oct 1997 - Jun 2003

Instituto Superior Técnico

Electro technical and Computing Engineering · Lisbon, Portugal

Certifications & licenses

Project Management Professional

Project Management Institute

ITIL Foundation

Salesforce Certified Application Architect

Salesforce

Salesforce Certified Data Architect

Salesforce

Salesforce Certified Development Lifecycle And Deployment Architect

Salesforce

Salesforce Certified Identity And Access Management Architect

Salesforce

Salesforce Certified Integration Architect

Salesforce

Salesforce Certified JavaScript Developer I

Salesforce

Salesforce Certified Platform App Builder

Salesforce

Salesforce Certified Platform Developer I

Salesforce

Salesforce Certified Platform Developer II

Salesforce

Salesforce Certified Sharing And Visibility Architect

Salesforce

Salesforce Certified System Architect

Salesforce

Profile

Created

February 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

What languages does Tiago speak?

Tiago speaks the following languages: Portuguese (Native), English (Advanced), Spanish (Advanced), French (Elementary).

How many years of experience does Tiago have?

Tiago has at least 21 years of experience. During this time, Tiago has worked in at least 9 different roles and for 11 different companies. The average length of individual experience is 2 years and 8 months. Note that Tiago may not have shared all experience and actually has more experience.

What roles would Tiago be best suited for?

Based on recent experience, Tiago would be well-suited for roles such as: Salesforce Senior Developer, Salesforce Technical Consultant, Salesforce Integration Manager.

What is Tiago's latest experience?

Tiago's most recent position is Salesforce Senior Developer at Vandebron.

What companies has Tiago worked for in recent years?

In recent years, Tiago has worked for Vandebron, BRIGHTFOX - Salesforce Competence Center, Zurich Insurance, and Deloitte.

Which industries is Tiago most experienced in?

Tiago is most experienced in industries like Telecommunication, Information Technology (IT), and Pharmaceutical. Tiago also has some experience in Insurance, Energy, and Tourism and Hospitality.

Which business areas is Tiago most experienced in?

Tiago is most experienced in business areas like Information Technology (IT), Product Development, and Project Management. Tiago also has some experience in Customer Service, Marketing, and Sales.

Which industries has Tiago worked in recently?

Tiago has recently worked in industries like Energy, Information Technology (IT), and Professional Services.

Which business areas has Tiago worked in recently?

Tiago has recently worked in business areas like Information Technology (IT) and Customer Service.

What is Tiago's education?

Tiago holds a Bachelor in Electro technical and Computing Engineering from Instituto Superior Técnico.

Does Tiago have any certificates?

Tiago has 13 certificates. Among them, these include: Project Management Professional, ITIL Foundation, and Salesforce Certified Application Architect.

What is the availability of Tiago?

Tiago is immediately available full-time for suitable projects.

What is the rate of Tiago?

Tiago's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.