Lysann Fengler - Virtual Assistant / Research Associate / Translator

Recommended expert

San Isidro, Spain

Experience

Jan 2018 - Present

8 years 1 month

Virtual Assistant / Research Associate / Translator

Translations in German, English, and Spanish
Content marketing, content editing
Subtitle satisfaction review
Scheduling, project management
Proofreading, Internet research, data entry, and customer service

Mar 2017 - Dec 2017

10 months

Spain

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Intercruises Shoreside & Port Services

Business correspondence with clients
Daily cooperation with suppliers
Translating and updating internal contents
Supervising and performance evaluation of assigned staff
Monitoring and coordination of pier operations

Apr 2016 - Mar 2017

1 year

Spain

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Marriott Vacationclub Son Antem

Check-in and check-out procedures
Telephone switchboard operations
Guest relations
Translations in German, English, and Spanish
Banking
Composing correspondence, reports and other documents
Trainings in other departments

Sep 2014 - Feb 2016

1 year 6 months

Spain

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Fair agencies

Assistance with event planning
Invoicing and statement of costs
Scheduling appointments
Prearrangements of trainings
Accreditation
Translations in German, English, and Spanish
Content posting in social media channels

May 2014 - Aug 2014

4 months

United States

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Celebrity Cruises

Guest relations
Switchboard operations
Banking
Dealing with reservation systems
Handling of shore excursion requests
Cross-trainings in other departments
New employee orientation

May 2013 - Apr 2014

1 year

Berlin, Germany

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Zalando AG

Scheduling
Venue and event management
Switchboard operations
Guest relations
Coordination of own projects
Participation in work-related trainings
New employee orientation

Mar 2012 - Mar 2013

1 year 1 month

United States

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Memphis Marriott Downtown

Check-in and check-out
Responsibility for the Elite Member-Desk and Delta reservations
Work as At Your Service Agent
Night shifts
Guest services
Training in event planning and sales

Dec 2007 - Aug 2008

9 months

Berlin, Germany

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Berlin Capital Club

Guest reception
Reservations
Customer services
Organization and realization of events
Updating web page contents
New employee orientation

Jun 2007 - Aug 2007

3 months

United Kingdom

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Hotel Chester Grosvenor & Spa

Check-in and check-out
Rooming
Banking
Switchboard operations
Guest services

Oct 2005 - May 2006

8 months

Paris, France

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Disneyland Resort Paris

Sales
Storing
Guest reception
Cashing up
New employee orientation

Summary

A challenging position and self-fulfillment in the service industries

Skills

Computer: Ms-office, Outlook, Google Workspace, Chatgpt, Wordpress
Social: Open-minded, Determined, Reliable

Languages

German

Native

English

Advanced

Spanish

Advanced

Education

Apr 2009 - Feb 2012

Hochschule Harz (University of Applied Sciences)

Tourism Management, BA · Tourism Management · Wernigerode, Germany

Aug 2003 - Jul 2005

College for economics

State qualified International Tourism Assistant Manager · International Tourism Assistant Manager · Chemnitz, Germany

Sep 1995 - Jun 2002

Grammar school

General Certificate of Education A-levels in Geography, Biology, Education and English · Frankfurt, Germany

Certifications & licenses

Business English LCCI Exam

LCCI

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Kerstin Wirnshofer

Experience

Virtual Assistant / Research Associate / Translator

Intercruises Shoreside & Port Services

Marriott Vacationclub Son Antem

Fair agencies

Celebrity Cruises

Zalando AG

Memphis Marriott Downtown

Berlin Capital Club

Hotel Chester Grosvenor & Spa

Disneyland Resort Paris

Summary

Skills

Languages

Education

Hochschule Harz (University of Applied Sciences)

Tourism Management, BA · Tourism Management · Wernigerode, Germany

College for economics

State qualified International Tourism Assistant Manager · International Tourism Assistant Manager · Chemnitz, Germany

Grammar school

General Certificate of Education A-levels in Geography, Biology, Education and English · Frankfurt, Germany

Certifications & licenses

Business English LCCI Exam

LCCI

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