Lysann F.
Virtual Assistant / Research Associate / Translator
Experience
Jan 2018 - Present
8 yearsVirtual Assistant / Research Associate / Translator
Remote
- Translations in German, English, and Spanish
- Content marketing
- Content editing
- Subtitle satisfaction reviewer
- Scheduling
- Project management
- Proofreading
- Internet research
- Data entry
- Customer service
Mar 2017 - Dec 2017
10 monthsSpain
Associate
Intercruises Shoreside & Port Services
- Business correspondence with clients
- Daily cooperation with suppliers
- Translating and updating internal content
- Supervising and performance evaluation of assigned staff
- Monitoring and coordinating pier operations
Apr 2016 - Mar 2017
1 yearSpain
Front Desk Agent
Marriott Vacationclub Son Antem
- Check-in and check-out procedures
- Telephone switchboard operations
- Guest relations
- Translations in German, English, and Spanish
- Banking
- Composing correspondence, reports and other documents
- Training in other departments
Sep 2014 - Feb 2016
1 year 6 monthsSpain
Event Assistant
Fair Agencies
- Assistance with event planning
- Invoicing and cost statements
- Scheduling appointments
- Prearrangements for training
- Accreditation
- Translations in German, English, and Spanish
- Posting content on social media channels
May 2014 - Aug 2014
4 monthsUnited States
Guest Services Representative
Celebrity Cruises
- Guest relations
- Switchboard operations
- Banking
- Handling reservation systems
- Handling shore excursion requests
- Cross-training in other departments
- New employee orientation
May 2013 - Apr 2014
1 yearBerlin, Germany
Event Coordinator
Zalando AG
- Scheduling
- Venue and event management
- Switchboard operations
- Guest relations
- Coordination of own projects
- Participation in work-related trainings
- New employee orientation
Mar 2012 - Mar 2013
1 year 1 monthUnited States
Front Desk Agent
Memphis Marriott Downtown
- Check-in and check-out
- Responsibility for the Elite Member-Desk and Delta reservations
- At Your Service agent duties
- Night shifts
- Guest services
- Training in event planning and sales
Dec 2007 - Aug 2008
9 monthsBerlin, Germany
Guest Receptionist
Berlin Capital Club
- Guest reception
- Reservations
- Customer services
- Organization and realization of events
- Updating web page contents
- New employee orientation
Jun 2007 - Aug 2007
3 monthsUnited Kingdom
Intern
Hotel Chester Grosvenor & Spa
- Check-in and check-out
- Rooming
- Banking
- Switchboard operations
- Guest services
Oct 2005 - May 2006
8 monthsParis, France
Sales Associate
Disneyland Resort Paris
- Sales
- Storing
- Guest reception
- Cashing up
- New employee orientation
Summary
A challenging role and personal fulfillment in the service industry
Languages
German
NativeEnglish
AdvancedSpanish
AdvancedEducation
Apr 2009 - Feb 2012
Harz University of Applied Sciences
Bachelor of Arts, Tourism Management · Tourism Management · Wernigerode, Germany
Aug 2003 - Jul 2005
College of Economics
State Qualified International Tourism Assistant Manager · International Tourism Assistant Manager · Chemnitz, Germany
Sep 1995 - Jun 2002
Grammar School
General Certificate of Education A-Levels · Frankfurt, Germany
Certifications & licenses
LCCI Exam
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