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Lucrezia P.

AI Conversational Writer

Barcelona, Italy

Experience

Jul 2025 - Present
6 months

AI Conversational Writer

Dialogue Design Agency

  • LLM evaluation and improvement: input and output evaluation according to fixed criteria
  • Language error identification
  • Theory of prompt engineering
  • Utterances and responses editing and writing
  • Translation
  • Proofreading
May 2025 - Jul 2025
3 months

Language Data Analist

Centific

  • LLM evaluation and improvement: input and output evaluation according to fixed criteria
  • Language error identification
  • Style guides creation and editing
  • Translation
  • Proofreading
Apr 2024 - Dec 2024
9 months

Language Data Annotator and Prompt Generator IT

TransPerfect

  • Analysis of AI answers to check their grammar, truthfulness, structure and relevance
  • Prompt creation and localisation
Sep 2022 - Jul 2024
1 year 11 months
Berlin, Germany

Customer Care and Community Management

Yepoda

  • Providing the best experience to customer by answering their email and social media messages
  • Translation EN>IT of product descriptions and marketing texts
  • Translation, proofreading and copywriting of general online content and communications (EN, IT, ES)
Mar 2022 - Sep 2022
7 months
Barcelona, Spain

B2B and B2C Customer Service Specialist

Leon Cycle

  • Customer and dealer support for the entire Italian and UK markets: technical issue resolution for e-bikes; orders and invoices creation; logistic following, communication with the warehouses, the dealers and the sales managers
  • Monthly sales recaps
Apr 2021 - Aug 2022
1 year 5 months

Language Teacher

Freelance

  • Italian, Spanish and English classes to adults and children, online and offline
  • Project and editing of my own didactic material and activity planning
Aug 2020 - Jul 2021
1 year
Barcelona, Spain

Social Media Customer Service Team Manager and Trainer

Emergia CC

  • Agent management and quality and production customer service monitoring for an airline company (Volotea)
  • Weekly and monthly reporting of customer satisfaction
  • Translation of templates
  • Managing of social media handles
  • Agent support and training
  • Excel proficiency, writing and Wordpress, Google Trends, Google Analytics
May 2019 - Aug 2020
1 year 4 months

Customer Service Agent

Volotea

  • Flight reservation management via phone call, chat, social media and email for privates and agencies in IT/EN/ES
  • Invoice creation
  • Courtesy and survey calls in IT/EN/ES
  • Translation of macros and airport announcements in IT/EN/ES
Jan 2019 - Present
7 years

Translator EN/ES>IT

Freelance

  • Translation of different kinds of texts: artists’ biographies, contemporary art work descriptions, instructions and packagings of cosmetic products, onboarding webpages for companies, etc.
Oct 2018 - Nov 2018
2 months
Pistoia, Italy

Copywriting Intern

Lotrèk

  • Italian editing of online product descriptions and blog articles
  • SEO

Summary

Passionate about words and linguistics, I translate and create texts meticulously. Double-check is my rule of thumb.

In my free time I read novels and binge-watch YouTube informative channels. AI is a good friend of mine.

Languages

Italian
Native
English
Advanced
Spanish
Advanced
German
Elementary
French
Elementary

Education

Oct 2015 - Nov 2018

SSML “Carlo Bo” Institute of Advanced Studies

Bachelor’s Degree of Translation and Interpreting · Florence, Italy

Sep 2008 - Jul 2013

A. Pesenti Scientific High School

Scientific High School Diploma · Cascina, Italy

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