Lucrezia P.
AI Conversational Writer
Experience
Jul 2025 - Present
5 monthsAI Conversational Writer
Dialogue Design Agency
- LLM evaluation and improvement: input and output evaluation according to fixed criteria
- Language error identification
- Theory of prompt engineering
- Utterances and responses editing and writing
- Translation
- Proofreading
May 2025 - Jul 2025
3 monthsLanguage Data Analist
Centific
- LLM evaluation and improvement: input and output evaluation according to fixed criteria
- Language error identification
- Style guides creation and editing
- Translation
- Proofreading
Apr 2024 - Dec 2024
9 monthsLanguage Data Annotator and Prompt Generator IT
TransPerfect
- Analysis of AI answers to check their grammar, truthfulness, structure and relevance
- Prompt creation and localisation
Sep 2022 - Jul 2024
1 year 11 monthsBerlin, Germany
Customer Care and Community Management
Yepoda
- Providing the best experience to customer by answering their email and social media messages
- Translation EN>IT of product descriptions and marketing texts
- Translation, proofreading and copywriting of general online content and communications (EN, IT, ES)
Mar 2022 - Sep 2022
7 monthsBarcelona, Spain
B2B and B2C Customer Service Specialist
Leon Cycle
- Customer and dealer support for the entire Italian and UK markets: technical issue resolution for e-bikes; orders and invoices creation; logistic following, communication with the warehouses, the dealers and the sales managers
- Monthly sales recaps
Apr 2021 - Aug 2022
1 year 5 monthsLanguage Teacher
Freelance
- Italian, Spanish and English classes to adults and children, online and offline
- Project and editing of my own didactic material and activity planning
Aug 2020 - Jul 2021
1 yearBarcelona, Spain
Social Media Customer Service Team Manager and Trainer
Emergia CC
- Agent management and quality and production customer service monitoring for an airline company (Volotea)
- Weekly and monthly reporting of customer satisfaction
- Translation of templates
- Managing of social media handles
- Agent support and training
- Excel proficiency, writing and Wordpress, Google Trends, Google Analytics
May 2019 - Aug 2020
1 year 4 monthsCustomer Service Agent
Volotea
- Flight reservation management via phone call, chat, social media and email for privates and agencies in IT/EN/ES
- Invoice creation
- Courtesy and survey calls in IT/EN/ES
- Translation of macros and airport announcements in IT/EN/ES
Jan 2019 - Present
6 years 11 monthsTranslator EN/ES>IT
Freelance
- Translation of different kinds of texts: artists’ biographies, contemporary art work descriptions, instructions and packagings of cosmetic products, onboarding webpages for companies, etc.
Oct 2018 - Nov 2018
2 monthsPistoia, Italy
Copywriting Intern
Lotrèk
- Italian editing of online product descriptions and blog articles
- SEO
Summary
Passionate about words and linguistics, I translate and create texts meticulously. Double-check is my rule of thumb.
In my free time I read novels and binge-watch YouTube informative channels. AI is a good friend of mine.
Languages
Italian
NativeEnglish
AdvancedSpanish
AdvancedGerman
ElementaryFrench
ElementaryEducation
Oct 2015 - Nov 2018
SSML “Carlo Bo” Institute of Advanced Studies
Bachelor’s Degree of Translation and Interpreting · Florence, Italy
Sep 2008 - Jul 2013
A. Pesenti Scientific High School
Scientific High School Diploma · Cascina, Italy
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