Elena Neilenko - Business Development Representative & Assistant to Head of Sales

Zürich, Switzerland

Experience

Apr 2021 - Present

4 years 4 months

Ukraine

Business Development Representative & Assistant to Head of Sales

Litslink.com

Researched potential clients based on ICP, and identified and contacted decision-makers.
Identified new opportunities (sales, partnership, etc).
Scheduled and conducted lead qualifications and sales calls.
Provided recommendations based on customers' needs.
Developed and implemented outbound campaigns.
Built relationships with existing and new clients.
Represented the company at industry events.
CRM system (HubSpot) management.
Built sales presentations and managed company portfolio creation and updates.
Performed competitors analysis.
Individual Sales Plans for the team.

Jul 2020 - Apr 2021

10 months

Ukraine

Sr. Executive Assistant & Event Manager & Recruiter

Litslink.com

Managed team of researchers, office managers, drivers, and system admins.
Professional, proactive administrative support to the President of the company and CEO.
24/7 travel assistance (business trips, family vacations, etc).
Documents translation.
Research of investing opportunities (robotics, cybersecurity, NFT), market analysis.
Managed the full recruiting process, from sourcing to successfully placing candidates into roles.
Developing and growing contractor book for temporary business opportunities for IT and non-IT related jobs.
Evaluate skill level and manage the offer process, including reference checks, salary recommendations, offer letter generation, and offer acceptance/declines.
Internal communications (weekly newsletters, Confluence updates, employee surveys).
Development and production of all employer branding elements.
Collaborate and work with external agencies, freelancers and internal graphic designers.
Events organization (with an internal team, no event agencies involved).
The new year 2021 Party.
Corporate picnic (2 days) July 2022.
Corporate picnic (2 days) September 2022.
Presentations, materials, and contracts.
Any required purchase orders/customized manufacturing (preparation and processing).

Jul 2019 - Jun 2020

1 year

Maldives

Guest Relations Executive

Hurawalhi Resort

Planned best transportation options from the airport to the island (seaplane+speedboat).
Arranged smooth and fast check-in and check-out experience.
Handled guest complaints and concerns in an efficient and timely manner.
Organised special moments and events (island weddings, underwater proposals, etc).
Made a rememberable experience for VIP guests, arrivals, and departures.
Coordinated and multi-task job duties in a busy environment.
Trained 3 new Guest Relations Executives.
Top SPA Upseller (Q4).

Oct 2018 - Jul 2019

10 months

United Arab Emirates

Guest Services Executive

Jumeirah Resort

Created an excellent arrival experience for guests and made them feel welcomed.
Ensured check-in and check-out experience is fast and enjoyable for guests.
Managed room assigning process to make sure it is the best for business and for guests’ needs.
Made sure guest payments are processed smoothly and accurately.
Coordinated with bell service and staff management.
Provided guests with information on various matters such as transport and restaurant advice.
Accommodated unique requests and created multiple WOW moments.
Diffused conflict or tense situations with guests.
Top Upseller.
#1 in loyalty program enrollment for Q1.

Apr 2017 - Oct 2018

1 year 7 months

Qatar

Guest Services Agent

St.Regis Hotel

Greeting guests upon arrival and making them feel welcomed.
Overseeing VIP guests.
Processing meal and beverage requests.
Trained 6 new Guest Services Agents.
An employee of the month.

Apr 2016 - May 2017

1 year 2 months

Ukraine

HR Executive & Recruiter

Dobovo.com

Successful implementation of HR processes.
Management and maintenance of recruitment tracking data.
Leading the recruitment of roles at all levels.
Employee Life Cycle Management: Onboarding & offboarding, Reference letter checks, contract creation, application checking, training of employees etc.
Responsibility for events & HR programs.
Close work with C-Level management in business decisions based on HR data.
Development and implementation of a competitive Reward and Benefits offering.
Notification of and coordination with social and personal insurance.
Consulting on general HR-related questions, etc.

Mar 2015 - Apr 2016

1 year 2 months

Ukraine

HR Executive & Recruiter HR project manager

East Balt Ukraine

Conceptualize onboarding material and deliver HR processes approach.
Reporting/people analytics on talent and performance data on a regular basis.
Lead and support a variety of HR projects on a local and global level.
Creating onboarding and user adoption concepts, and delivering training.
Based on questions and requests, proactively deep-dive into company guidelines, governmental regulations, and benefits, and drive optimization projects in these areas.
Payrolling for employees (permanent and temporal).
Contact with authorities (work permits, visas).
Consulting on general HR-related questions, etc.
Cut office supply cost (-15%) due to supplier optimization.
Created staff guidance, new procurement policy, and company website.

Dec 2014 - Mar 2015

4 months

Ukraine

Executive Assistant & HR project manager

East Balt Ukraine

Professional, proactive administrative support to the General Manager of the company.
Presentations, materials, and contracts.
Any required purchase orders/customized manufacturing (preparation and processing).
Arranging all domestic and international travel for the team.
Analyze and prepare data for management meetings (Excel/ PPT/Live Presentations).

Summary

Excellent communication/presentation skills.
Ability to communicate with technical and business teams.
Organizational and time-management skills.
Experience in working with both sensitive and confidential information.
Flexibility and adaptiveness.
Creative problem-solving.
Working in a fast-paced, challenging environment.
Capable of performing multiple tasks with a high level of accuracy and attention to detail.
Negotiation proficiency.
Self-starter with the ability to work independently set priorities, and solve problems.
International with cultural awareness.
Skilled in MS Office, Trello, Jira, Canva, KeyNotes, Tilda, and HubSpot.