Managed regular and flexible course elements, including course introduction, language classes, soft skills training, individual coaching, job coaching, and application workshops
Collaborated with internal cross-functional teams (Teachers, Sales, Product, Operations, IT) to ensure seamless service execution and delivery
Provided continuous customer support, addressing inquiries and assisting with language, digital literacy, and technical issues to improve the student learning experience
Maintained process documentation and class records to ensure accuracy and compliance
Jul 2020 - Feb 2024
3 years 8 months
Frankfurt, Germany
Freelancer
Freelancer
Led projects in project management and management consulting
Taught French classes as part of school extracurricular activities
Jan 2019 - Jun 2020
1 year 6 months
Paris, France
Freelancer
Freelancer
Managed assignments in customer support, customer success, and customer care
Apr 2017 - Dec 2018
1 year 9 months
Singapore
Finance Project Manager
Apple
Analyzed business expansion strategy and key growth drivers in the APAC region
Identified and assessed business impacts on the finance function
Led the launch and monitoring of multiple finance-focused system and process implementation projects
Engaged internal cross-functional teams and business partners to drive initiatives
Jan 2011 - Mar 2017
6 years 3 months
Paris, France
Senior Management Consultant
Accenture
Analyzed project challenges, strategic goals, and business opportunities in the public sector, healthcare, automotive, and banking industries
Prepared strategic plans and implemented operational roadmaps
Coordinated various stakeholders, both internally (project team) and externally (client team)
Reported and communicated on project delivery, including activities, owners, deadlines, risks, and budgets
Summary
Motivated, proactive, and customer-oriented professional with experience in project management and management consulting, specializing in functional and organizational transformation
Partnered with stakeholders across diverse functions to drive business success
International experience across Europe (France, Germany, Spain, Netherlands, UK), the Middle East (UAE), and Asia (Singapore)
Adaptable to global, remote, and multicultural environments, collaborating across time zones in dynamic international teams
Languages
French
Native
German
Advanced
English
Advanced
Spanish
Elementary
Education
Oct 2006 - Jun 2011
Emlyon Business School
Master of Science in Management · Management · Lyon, France