Taking over the project management office during the migration of the entire tariff portfolio to a new structure, including system migration for a telecommunications provider
Adjusting opt-in/consent setup for contract migration
Budget controlling, risk management, progress tracking, setting up & optimizing governance & process organization
Introducing & setting up the project management tool (JIRA/Confluence)
The client wanted to expand their self-service strategy by implementing a virtual agent on the website that can answer customer questions interactively
Selecting the service provider and defining the scope
Taking on the role of product owner on the business side
Leading & managing the project from design (design sprints) to soft launch
Solution: JIRA, chosen because it was already partially used in some departments of the client
Analyzing and gathering requirements; aligning business needs and implementing for project management
Stakeholder management with other company divisions and designing a cross-departmental implementation of project management and reporting requirements
Setting up & conducting staff training
Project Manager, Scrum Master
Chris Willmanns Consulting
Project: Special Forces Implementation (Industry: ICT, Duration: 5 months)
The client faced a higher volume of projects requiring multi-project management
Leading 7-8 parallel projects (each with €50k–150k budget)
RTI (Project Lead): feasibility check for an automation software for sales (including vendor selection, business case & use-case definition)
Digital Care/eCare: improving/expanding eCare offerings for customers including opt-in management (Scrum Master)
Speech analysis (Project Manager): implementing a speech analysis tool from testing to live operation (Scrum Master)
Rollout Manager / Project Manager
Chris Willmanns Consulting
Project: HoReCa International Rollout (Industry: e-commerce/restaurant, Duration: 5 months)
Rolling out the group's first digital products (focus: restaurants/hotels) to country subsidiaries (go-to-market strategy)
Designing & owning the rollout plan, onboarding countries, planning and implementing sales channels, and managing operational support for country subsidiaries
Steering product development for sales and CRM software (Salesforce-based) as product owner
Optimizing customer service processes (B2B)
Support & Sparring Partner for Executive Management
Chris Willmanns Consulting
Project: NEXT (Industry: ICT, Duration: 7 months)
Founding and shaping a subsidiary for IoT and big data analytics business models
Proposition development
Defining finance, HR, operations, IT and guiding principles
Subproject Lead
Chris Willmanns Consulting
Project: Digital Care (Industry: ICT, Duration: 2 months)
The client wanted to expand their self-service strategy, leading to the Digital Care project focused on digitizing self-service and knowledge management
Leading the “Quick Wins” stream
Conceptualizing and prioritizing topics within the stream (digital invoice, new phone setup, network issues, third-party blocking)
Setting up & conducting training
Languages
English
Advanced
German
Intermediate
Spanish
Elementary
French
Elementary
Education
Lorem ipsum dolor sit amet
B.A. International Management · International Management
IE Business School Madrid
Master in Management, specialization in Digital Business · Madrid, Spain