Chris Willmanns - Freelance Project Manager

Zirndorf, Germany

Experience

Jan 2021 - Present

3 years 7 months

Zirndorf, Germany

Freelance Project Manager

Chris Willmanns Consulting

Transformation, CRM, digital solutions

Jan 2019 - Dec 2022

4 years

Managing Director

Rechtecheck

Up and scaling of a legal tech startup with 2 focus areas
B2C: Content & service provider (ISP) for legal questions & issues, including lawyer referrals
Development of the entire funnel/customer experience (internal & as a service provider for law firms), including opt-in/consent management
Conversion and customer journey optimization
Setup of affiliate concept / performance channels
SEO optimization (including AI-supported content creation)
Traffic increase from 10,000 to >200,000 unique visitors per month
B2B: CRM & lead management software provider (SaaS), including content management
Management of IT, customer experience, product management, marketing (SEO/SEA, TV, radio, offline campaigns)
Leading 20 employees, managing suppliers
Development of digital products/services/software according to SCRUM

Jan 2013 - Dec 2020

7 years

Management Consultant

Iskander Business Partner

(IT) Project Manager, Product Owner, Scrum Master

Consultant

Chris Willmanns Consulting

Project: SRC Reduction (Industry: ICT, Duration: 5 months)
Reduction of service retention costs for existing customers (CLV-based)
Analysis, design of solution approaches and implementation
Introduction of a value-oriented commission model for sales staff in the existing customer environment
Setup of a cross-departmental KPI/performance report for executive management
Design of optimizing an existing Next Best Offer tool for sales

Interim Manager / Department Head

Chris Willmanns Consulting

Project: Establishment of existing customer management (Industry: reservation system provider for restaurateurs, Duration: 6 months)
Reorganization of existing customer management
Loyalty program management; CRM setup & expansion (loyalty program, customer experience, consent mgmt.)
End-to-end setup/optimization of customer communication (B2C & B2B) across all channels, including loyalty program setup
Setup churn management (including churn prediction, reporting etc.)

PMO Lead

Chris Willmanns Consulting

Project: RAITT (Digital transformation program Telco) (Industry: ICT, Duration: 12 months)
Transformation of the entire IT landscape; introduction of Salesforce Vlocity, including migration of (customer and telco) data
Optimization of project control (capacity planning, introduction of end-to-end reporting (scope & progress))
KPI setup & implementation for program success measurement (Salesforce / Tableau); SCRUM Master
Project management (SCRUM + SAFe; scope planning & challenge)
Stakeholder management; decision templates
Governance setup, optimization & implementation

PMO Lead

Chris Willmanns Consulting

Project: K2 (Industry: ICT, Duration: 6 months)
Taking over the Project Management Office in the context of migrating the entire tariff portfolio to a new tariff landscape, including system migration of a telecommunications provider
Adjustment of opt-in/consent setup for contract migration
Budget controlling, risk management, progress measurement, setup & optimization of governance & process organization
Introduction & setup of the project management tool (JIRA/Confluence)
Derivation of measures & creation of decision templates
Management of the PMO
Stakeholder management

Product Owner

Chris Willmanns Consulting

Project: Virtual Agent (Industry: ICT, Duration: 5 months)
The client wanted to expand its self-service strategy. In this context, a virtual agent was to be implemented on the website to interactively answer customer questions.
Selection of service provider and scope definition
Taking on the role of product owner on the business side
Leading & managing the project from design (design sprints) to soft launch
Training setup & execution

Project Manager

Chris Willmanns Consulting

Project: CRM-Push (Industry: Automotive Manufacturer, Duration: 6 months)
CRM organization setup: team, IT/infrastructure (Salesforce), OKRs
Setup & optimization of consent management for digital services
Setup of CRM strategy
Loyalty program setup
Proposition development
Introduction of relevant KPIs
Design: CLV-based next-best-offer logic

Project Manager

Chris Willmanns Consulting

Project: Hardware 24h (Industry: ICT, Duration: 7 months)
Digitization & optimization of product and campaign launch processes
Reduction of time-to-market by up to 90%
Documentation of current processes & design of target processes
Management of IT projects (5) for process optimization (SCRUM Master, multi-project management)

Project Manager, SCRUM Master

Chris Willmanns Consulting

Project: Legal Tech Customer Service (Industry: Legal Tech, Duration: 2.5 months)
Setup/optimization of call center department, including processes, IT & personnel
The client (legal services provider) needed to digitalize & professionalize customer service to scale services & solutions
Design of the entire customer service processes (lead flow, handling) & organization (team setup, escalation management, etc.)
In this context, the existing CRM and call management software was adapted to the new requirements; setup & optimization of project management method according to SCRUM

Project Manager, SCRUM Master

Chris Willmanns Consulting

Project: JIRA Implementation (Industry: ICT, Duration: 4 months)
Introduction of a project management tool.
Solution: JIRA, especially since JIRA was already partially used in units of the client.
Analysis and gathering of requirements. Business alignment and implementation for project management.
Stakeholder management with other corporate units and design of a cross-departmental implementation of project management and reporting requirements
Training setup & execution for employees

Project Manager, SCRUM Master

Chris Willmanns Consulting

Project: Special Forces Implementation (Industry: ICT, Duration: 5 months)
The client’s area needed to handle an increased volume of projects (multi-project management).
Leading 7-8 parallel projects (budget €50k to €150k each).
RTI (Project Manager): feasibility check for an automation software for sales (including vendor selection, business case & use-case definition)
Digital Care/eCare: improvement/expansion of the eCare offerings for customers including opt-in mgmt. (SCRUM Master)
Speech analysis (Project Manager): implementation of a speech analysis tool from test operation to live operation (SCRUM Master)

Rollout Manager / Project Manager

Chris Willmanns Consulting

Project: HoReCa International Rollout (Industry: e-Commerce/Gastronomy, Duration: 5 months)
Rollout of the group’s first digital products (focus: restaurants/hotels) in country subsidiaries (go-to-market strategy)
Designing & owning the rollout plan, onboarding of countries, planning and implementation of sales channels as well as management of operational support for country subsidiaries
Steering product development for the sales and CRM software (Salesforce-based) as product owner.
Optimization of customer service processes (B2B)

Support & Sparring Partner for Executive Management

Chris Willmanns Consulting

Project: NEXT (Industry: ICT, Duration: 7 months)
Founding and structuring of a subsidiary for IoT and big data analytics business models
Proposition development
Design of finance, HR, operations, IT, and guiding principles

Subproject Lead

Chris Willmanns Consulting

Project: Digital Care (Industry: ICT, Duration: 2 months)
The client wanted to expand its self-service strategy. In this context, the Digital Care project was initiated, focusing on the digitalization of self-service and knowledge management
Taking over the 'Quick Wins' stream
Conceptualization and prioritization of topics within the stream (digital invoice, setup new phone, network issues, third-party block)
Training setup & execution