Chris Willmanns

Freelance Project Manager

Zirndorf, Germany
Experience
Jan 2022 - Present
3 years 7 months
Zirndorf, Germany

Freelance Project Manager

Chris Willmanns Consulting

  • Transformation, CRM, digital solutions
Jan 2019 - Dec 2022
4 years

Managing Director

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  • Setting up and growing a legal-tech startup with two focuses
  • B2C: Content and service provider (ISP) for legal questions and issues, including lawyer referral
  • Building the entire funnel/customer experience (internally and as a service provider for law firms), including opt-in/consent management
  • Conversion and customer journey optimization
  • Setting up affiliate concept / performance channels
  • SEO optimization (including AI-powered content creation)
  • Increasing traffic from 10,000 to over 200,000 unique visitors per month
  • B2B: CRM and lead management software provider (SaaS), including content management
  • Leading IT, customer experience, product management, marketing (SEO/SEA, TV, radio, offline campaigns)
  • Managing 20 employees, overseeing vendors
  • Developing digital products/services/software using SCRUM
Jan 2013 - Dec 2019
7 years

Management Consultant

Iskander Business Partner

  • (IT) Project Manager, Product Owner, Scrum Master

Consultant

Chris Willmanns Consulting

  • Project: SRC Reduction (Industry: ICT, Duration: 5 months)
  • Reducing service retention costs for existing customers (CLV-based)
  • Analysis, design of solution approaches and implementation
  • Introducing a value-based commission model for sales staff in the existing customer segment
  • Setting up a cross-departmental KPI/performance report for management
  • Designing the optimization of an existing Next Best Offer tool for sales

Interim Manager / Department Head

Chris Willmanns Consulting

  • Project: Setting up key account management (Industry: reservation system provider for restaurants, Duration: 6 months)
  • Reorganizing key account management
  • Loyalty program management; CRM setup & expansion (loyalty program, customer experience, consent management)
  • End-to-end setup/optimization of customer communication (B2C & B2B) across all channels, including loyalty program setup
  • Setting up churn management (including churn prediction, reporting, etc.)

Head of PMO

Chris Willmanns Consulting

  • Project: RAITT (Digital transformation program Telco) (Industry: ICT, Duration: 12 months)
  • Transforming the entire IT landscape; introducing Salesforce Vlocity, including migration of customer and telco data
  • Optimizing project control (capacity planning, introducing end-to-end reporting for scope & progress)
  • KPI setup & implementation to measure program success (Salesforce / Tableau); Scrum Master
  • Project management (Scrum + SAFe; scope planning & challenge)
  • Stakeholder management; preparing decision templates
  • Governance setup, optimization & implementation

PMO Lead

Chris Willmanns Consulting

  • Project: K2 (Industry: ICT, Duration: 6 months)
  • Taking over the project management office during the migration of the entire tariff portfolio to a new structure, including system migration for a telecommunications provider
  • Adjusting opt-in/consent setup for contract migration
  • Budget controlling, risk management, progress tracking, setting up & optimizing governance & process organization
  • Introducing & setting up the project management tool (JIRA/Confluence)
  • Deriving measures & preparing decision templates
  • Managing the PMO
  • Stakeholder management

Product Owner

Chris Willmanns Consulting

  • Project: Virtual Agent (Industry: ICT, Duration: 5 months)
  • The client wanted to expand their self-service strategy by implementing a virtual agent on the website that can answer customer questions interactively
  • Selecting the service provider and defining the scope
  • Taking on the role of product owner on the business side
  • Leading & managing the project from design (design sprints) to soft launch
  • Setting up & conducting training

Project Manager

Chris Willmanns Consulting

  • Project: CRM Push (Industry: automotive manufacturer, Duration: 6 months)
  • Building CRM organization: team, IT/infrastructure (Salesforce), OKRs
  • Setting up & optimizing consent management for digital services
  • Establishing CRM strategy
  • Loyalty program setup
  • Proposition development
  • Introducing relevant KPIs
  • Designing a CLV-based next-best-offer logic

Project Manager

Chris Willmanns Consulting

  • Project: Hardware 24h (Industry: ICT, Duration: 7 months)
  • Digitizing & optimizing product and campaign launch processes
  • Reducing time-to-market by up to 90%
  • Documenting current processes & designing target processes
  • Managing five IT projects for process optimization (Scrum Master, multi-project management)

Project Manager, Scrum Master

Chris Willmanns Consulting

  • Project: Legal Tech Customer Service (Industry: legal tech, Duration: 2.5 months)
  • Building/optimizing the call center department, including processes, IT & staffing
  • The client (legal services provider) needed to scale services & solutions by digitizing & professionalizing customer service
  • Designing all customer service processes (lead flow, handling) & organization (team setup, escalation management, etc.)
  • Adapting existing CRM and call management software to new requirements; setting up & optimizing project management method using Scrum

Project Manager, Scrum Master

Chris Willmanns Consulting

  • Project: JIRA Implementation (Industry: ICT, Duration: 4 months)
  • Introducing a project management tool
  • Solution: JIRA, chosen because it was already partially used in some departments of the client
  • Analyzing and gathering requirements; aligning business needs and implementing for project management
  • Stakeholder management with other company divisions and designing a cross-departmental implementation of project management and reporting requirements
  • Setting up & conducting staff training

Project Manager, Scrum Master

Chris Willmanns Consulting

  • Project: Special Forces Implementation (Industry: ICT, Duration: 5 months)
  • The client faced a higher volume of projects requiring multi-project management
  • Leading 7-8 parallel projects (each with €50k–150k budget)
  • RTI (Project Lead): feasibility check for an automation software for sales (including vendor selection, business case & use-case definition)
  • Digital Care/eCare: improving/expanding eCare offerings for customers including opt-in management (Scrum Master)
  • Speech analysis (Project Manager): implementing a speech analysis tool from testing to live operation (Scrum Master)

Rollout Manager / Project Manager

Chris Willmanns Consulting

  • Project: HoReCa International Rollout (Industry: e-commerce/restaurant, Duration: 5 months)
  • Rolling out the group's first digital products (focus: restaurants/hotels) to country subsidiaries (go-to-market strategy)
  • Designing & owning the rollout plan, onboarding countries, planning and implementing sales channels, and managing operational support for country subsidiaries
  • Steering product development for sales and CRM software (Salesforce-based) as product owner
  • Optimizing customer service processes (B2B)

Support & Sparring Partner for Executive Management

Chris Willmanns Consulting

  • Project: NEXT (Industry: ICT, Duration: 7 months)
  • Founding and shaping a subsidiary for IoT and big data analytics business models
  • Proposition development
  • Defining finance, HR, operations, IT and guiding principles

Subproject Lead

Chris Willmanns Consulting

  • Project: Digital Care (Industry: ICT, Duration: 2 months)
  • The client wanted to expand their self-service strategy, leading to the Digital Care project focused on digitizing self-service and knowledge management
  • Leading the “Quick Wins” stream
  • Conceptualizing and prioritizing topics within the stream (digital invoice, new phone setup, network issues, third-party blocking)
  • Setting up & conducting training
Languages
English
Advanced
German
Intermediate
Spanish
Elementary
French
Elementary
Education
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B.A. International Management · International Management

IE Business School Madrid

Master in Management, specialization in Digital Business · Madrid, Spain

Certifications & licenses

PMP Ready

PRINCE2

Scrum Master

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