Go to Website
  • en
  • de

Chris W.

Freelance Project Manager

Oberasbach, Germany

Experience

Jan 2025 - Present
1 year
Germany
Hybrid

Lecturer in CRM and Project Management

IU Internationale Hochschule

Freelance lecturer for:

  • CRM: Customer lifecycle, customer journeys, omni-channel strategies, lead management, churn prediction and churn management, customer satisfaction, NPS, CSAT, deep learning, AI,

  • (IT-) Project Management: Agile vs. Hybrid vs. Waterfall, PRINCE2, SCRUM, SAFe, stakeholder management, risk management, quality management, change management, project reporting, team development,

Jan 2022 - Present
4 years
Oberasbach, Germany
Hybrid

Freelance Senior Project Manager

Chris Willmanns Consulting

  • Digital transformation
  • (IT-) Project management and PMO leadership: requirements engineering, stakeholder management, project steering, SCRUM, SCRUM Master, SAFe, PRINCE2, program management, project management, communication & change management, JIRA, Confluence, project reporting setup, quality assurance
  • CRM: strategy, design & implementation, provider selection, design thinking
  • Lead management: customer journeys, conversion optimization, sales funnel, omni-channel,

Project examples:

  • Interim customer management lead --> efficiency improvement, restructuring customer service + existing customer sales (retail/online service)
  • PMO lead of a corporate transformation program with >2000 program employees (telecommunications)
  • Product owner for international rollout of digital products (retail)
  • Project manager for partner management & commissioning as part of a corporate transformation (telecommunications): backlog management, requirements engineering, timeline management, stakeholder management
  • Go-to-market/product management process optimization (telecommunications): BPMN, automation, process optimization from >2 weeks to <24h
  • Churn prediction and churn management in existing customer management
  • PMO leadership: post-merger product/customer migration
  • CRM department setup (automotive manufacturer): team setup, change management, process view instead of product focus, CRM system setup & implementation
  • Service retention cost optimization (increased CLV, telecommunications) via NBA/NBO logic and commission optimization.
Jan 2019 - Dec 2022
4 years

Managing Director

Rechtecheck

  • Building and expanding a legal-tech startup with two focus areas
  • B2C: content & service provider (ISP) for legal questions & issues, including lawyer referral
  • Setup of the entire funnel/customer experience (internal & as service provider for law firms), including opt-in/consent management.
  • Conversion and customer journey optimization
  • Affiliate program/concept setup / performance channels
  • SEO optimization (including AI-supported content creation)
  • Traffic increase from 10,000 to >200,000 unique visitors per month
  • B2B: CRM & lead management software provider (SaaS), including content management.
  • Head of IT, customer experience, product management, marketing (SEO/SEA, TV, radio, offline campaigns)
  • Leading 20 employees, managing suppliers
  • Development of digital products/services/software using SCRUM
Jan 2013 - Dec 2019
7 years

Management Consultant

Iskander Business Partner

  • (IT-)Project Manager, Product Owner, Scrum Master

Consultant

Chris Willmanns Consulting

  • Project: SRC Reduction (Industry: ICT, Duration: 5 months)
  • Reducing service retention costs for existing customers (CLV-based)
  • Analysis, solution concept design and implementation
  • Introduction of a value-based commission model for sales reps in the existing customer environment
  • Setting up a cross-departmental KPI/performance report for senior management
  • Designing the optimization of an existing Next Best Offer tool for sales

Interim Manager/Division Head

Chris Willmanns Consulting

  • Project: Set up existing customer management (Industry: reservation system provider for restaurateurs, Duration: 6 months)
  • Reorganization of existing customer management
  • Loyalty program management; CRM setup & expansion (Loyalty Program, Customer Experience, Consent Management)
  • End-to-end setup/optimization of customer communication (B2C & B2B) across all channels, incl. loyalty program setup
  • Setup churn management (including churn prediction, reporting, etc.)

Head of PMO

Chris Willmanns Consulting

  • Project: RAITT (Digital transformation program Telco) (Industry: ICT, Duration: 12 months)
  • Transformation of the entire IT landscape; introduction of Salesforce Vlocity, incl. migration of (customer and telco) data
  • Optimization of project management (capacity planning, introduction of end-to-end reporting (scope & progress))
  • KPI setup & implementation for program success measurement (Salesforce / Tableau); Scrum Master
  • Project management (Scrum + SAFe; scope planning & challenge)
  • Stakeholder management; decision templates
  • Governance setup, optimization & implementation

PMO Lead

Chris Willmanns Consulting

  • Project: K2 (Industry: ICT, Duration: 6 months)
  • Took over the project management office as part of migrating the entire tariff portfolio to a new tariff structure, incl. system transition for a telecommunications provider
  • Adaptation of opt-in/consent setup for contract migration
  • Budget controlling, risk management, progress measurement, setting up & optimizing governance & process organization
  • Introduction & setup of project management tool (JIRA/Confluence)
  • Defining actions & creating decision templates
  • Managing the PMO
  • Stakeholder management

Product Owner

Chris Willmanns Consulting

  • Project: Virtual Agent (Industry: ICT, Duration: 5 months)
  • The client wanted to expand their self-service strategy. In this context, a virtual agent was to be implemented on the website to answer customer questions interactively.
  • Selecting the service provider and defining the scope
  • Taking on the role of Product Owner on the business side
  • Leading & managing the project from design (design sprints) through soft launch
  • Training setup & execution

Project Manager

Chris Willmanns Consulting

  • Project: CRM push (Industry: automotive manufacturer, Duration: 6 months)
  • CRM organization setup: team, IT/infrastructure (Salesforce), OKRs
  • Setup & optimization of consent management for digital services
  • Setup of CRM strategy
  • Loyalty Program Setup
  • Proposition Development
  • Introduction of relevant KPIs
  • Concept: CLV-based next-best-offer logic

Project Manager

Chris Willmanns Consulting

  • Project: Hardware 24h (Industry: ICT, Duration: 7 months)
  • Digitalization & optimization of product and campaign launch processes
  • Shortening time-to-market by up to 90%
  • Documentation of current processes & design of target processes
  • Management of IT projects (5) for process optimization (Scrum Master, multi-project management)

Project Manager, Scrum Master

Chris Willmanns Consulting

  • Project: Legal Tech Customer Service (Industry: Legal Tech, Duration: 2.5 months)
  • Setup/optimization of call center department, including processes, IT & staffing
  • The client (provider of legal services) needed to scale services & solutions by digitizing & professionalizing customer service
  • Design of entire customer service processes (lead flow, handling) & organization (team setup, escalation management, etc.)
  • In this context, the existing CRM and call management software was adapted to new requirements; setup & optimization of the Scrum project management method

Project Manager, Scrum Master

Chris Willmanns Consulting

  • Project: JIRA implementation (Industry: ICT, Duration: 4 months)
  • Introduction of a project management tool
  • Solution: JIRA, chosen because JIRA was already partly used in the client's organizational units
  • Analysis and gathering of requirements; technical coordination and implementation for project management
  • Stakeholder management with other business units and design of a cross-departmental implementation of project management and reporting requirements
  • Setup & delivery of training for employees

Project Manager, Scrum Master

Chris Willmanns Consulting

  • Project: Special Forces Implementation (Industry: ICT, Duration: 5 months)
  • The client had to manage an increased volume of projects (multi-project management)
  • Managed 7-8 parallel projects (each with a budget of €50k to €150k)
  • RTI (Project Manager): feasibility check for a sales automation software (including vendor selection, business case & use-case definition)
  • Digital Care/eCare: improvement and expansion of eCare offerings for customers, including opt-in management (Scrum Master)
  • Speech analysis (Project Manager): implementation of a speech analysis tool from test phase to live operation (Scrum Master)

Rollout Manager / Project Manager

Chris Willmanns Consulting

  • Project: HoReCa international rollout (Industry: e-commerce / hospitality, Duration: 5 months)
  • Rolling out the company's first digital products (focus on restaurants/hotels) to country subsidiaries (go-to-market strategy)
  • Designing and owning the rollout plan, onboarding countries, planning and implementing sales channels, and managing operational support for country subsidiaries
  • Managing product development for sales and CRM software (Salesforce-based) as product owner
  • Optimizing customer service processes (B2B)

Support & Sparring Partner for Executive Management

Chris Willmanns Consulting

  • Project: NEXT (Industry: ICT, Duration: 7 months)
  • Set up and design of a subsidiary for IoT and Big Data Analytics business models
  • Proposition development
  • Design of finance, HR, operations, IT, and guiding principles

Subproject Lead

Chris Willmanns Consulting

  • Project: Digital Care (Industry: ICT, Duration: 2 months)
  • The client wanted to expand their self-service strategy. In this context, the Digital Care project was launched, focusing on digitizing self-service and knowledge management
  • Took over the "Quick Wins" stream
  • Conceptualization and prioritization of topics within the stream (Digital Invoice, Set-Up New Phone, Network Problems, Third-Party Blocking)
  • Training setup & delivery

Summary

I bring over a decade of hands-on experience in project management, digital transformation, and operational leadership. I have built and optimized processes across industries such as ICT, legal tech, e-commerce, and telecommunications. My work spans strategy development, CRM implementation, agile & waterfall project steering, and customer service modernizations, always aiming for efficiency and innovation.

I have led large teams and complex programs, ensuring seamless digital solutions and clear performance guidelines. With a solid background in both consultancy and executive roles, I focus on delivering real value through practical, sustainable change.

Languages

German
Native
English
Advanced
Spanish
Elementary
French
Elementary

Education

Lorem ipsum dolor sit amet

B.A. International Management · International Management

IE Business School Madrid

Master in Management, specialization in Digital Business · Madrid, Spain

Certifications & licenses

PMP Ready

PRINCE2

Scrum Master

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions

Similar Freelancers

Discover other experts with similar qualifications and experience

Thomas B.

Scrum Master, Team Coaching, Product Owner, Product Manager

View Profile
Michael M.

Product Owner

View Profile
Achim K.

Portfolio Manager, Consultant, Leadership Coach

View Profile
Volker T.

Project Management

View Profile
Yashar S.

System Integration | Project Management | ERP & CRM | Change Management | Communication

View Profile
Michael H.

Agile Coach

View Profile
Kai Z.

Project and Product Management (Product Owner) • Project Accelerator

View Profile
Jörg G.

IT Interim and Transition Manager

View Profile
Thomas C.

IT project and process management according to SAFe / SAP S/4

View Profile
Christoph H.

Commercial Program Manager

View Profile
Xavier R.

Interim / Senior Project Manager / PMO

View Profile
Oliver G.

Project Manager for IoT Applications and Workforce Management System Implementation

View Profile
Mirko H.

Lecturer in Project Management and Quality Management

View Profile
Thomas S.

Lecturer/Trainer

View Profile
Fred S.

Change & Rollout Manager for approx. 500 public authorities under SÜ2, upgrade & replacement of communication infrastructure

View Profile
Ole H.

Post Merger & Digitalization Project Manager

View Profile
Salome L.

Senior Program Manager Transformation Office & Consultant

View Profile
Matthias S.

Product Owner

View Profile
Sebastian H.

Overall Project Manager; Turnaround Manager & Coach

View Profile
Niklas W.

Digital Transformation Consulting

View Profile
Janko B.

Agile Coach in the SAP/S4 Migration Program Organization and Agile Transformation Coach

View Profile
Thomas M.

Requirements Engineer (SPC) - ONE.CRM VW Salesforce Solution

View Profile
Sandy G.

Change Manager SAP S/4HANA

View Profile
Myriam B.

IT-Business Analyst / Business Consultant

View Profile
Thorsten S.

Founder

View Profile
José C.

IT Architect, Process Manager

View Profile
Finn R.

PMO

View Profile
Marleen K.

Atlassian Specialist E2E Processes

View Profile
Hakan K.

Infrastructure Team and Project Lead

View Profile
Rufus H.

Consultant/ Project Manager

View Profile
fratch Part of Bitkom logo
linkedIncrunchbaseyoutube
  • English
  • Deutsch

2025 © FRATCH.IO GmbH. All rights reserved.