Chris Willmanns

Freelance Project Manager

Zirndorf, Germany

Experience

Jan 2021 - Present
3 years 7 months
Zirndorf, Germany

Freelance Project Manager

Chris Willmanns Consulting

  • Transformation, CRM, digital solutions
Jan 2019 - Dec 2022
4 years

Managing Director

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  • Up and scaling of a legal tech startup with 2 focus areas
  • B2C: Content & service provider (ISP) for legal questions & issues, including lawyer referrals
  • Development of the entire funnel/customer experience (internal & as a service provider for law firms), including opt-in/consent management
  • Conversion and customer journey optimization
  • Setup of affiliate concept / performance channels
  • SEO optimization (including AI-supported content creation)
  • Traffic increase from 10,000 to >200,000 unique visitors per month
  • B2B: CRM & lead management software provider (SaaS), including content management
  • Management of IT, customer experience, product management, marketing (SEO/SEA, TV, radio, offline campaigns)
  • Leading 20 employees, managing suppliers
  • Development of digital products/services/software according to SCRUM
Jan 2013 - Dec 2020
7 years

Management Consultant

Iskander Business Partner

  • (IT) Project Manager, Product Owner, Scrum Master

Consultant

Chris Willmanns Consulting

  • Project: SRC Reduction (Industry: ICT, Duration: 5 months)
  • Reduction of service retention costs for existing customers (CLV-based)
  • Analysis, design of solution approaches and implementation
  • Introduction of a value-oriented commission model for sales staff in the existing customer environment
  • Setup of a cross-departmental KPI/performance report for executive management
  • Design of optimizing an existing Next Best Offer tool for sales

Interim Manager / Department Head

Chris Willmanns Consulting

  • Project: Establishment of existing customer management (Industry: reservation system provider for restaurateurs, Duration: 6 months)
  • Reorganization of existing customer management
  • Loyalty program management; CRM setup & expansion (loyalty program, customer experience, consent mgmt.)
  • End-to-end setup/optimization of customer communication (B2C & B2B) across all channels, including loyalty program setup
  • Setup churn management (including churn prediction, reporting etc.)

PMO Lead

Chris Willmanns Consulting

  • Project: RAITT (Digital transformation program Telco) (Industry: ICT, Duration: 12 months)
  • Transformation of the entire IT landscape; introduction of Salesforce Vlocity, including migration of (customer and telco) data
  • Optimization of project control (capacity planning, introduction of end-to-end reporting (scope & progress))
  • KPI setup & implementation for program success measurement (Salesforce / Tableau); SCRUM Master
  • Project management (SCRUM + SAFe; scope planning & challenge)
  • Stakeholder management; decision templates
  • Governance setup, optimization & implementation

PMO Lead

Chris Willmanns Consulting

  • Project: K2 (Industry: ICT, Duration: 6 months)
  • Taking over the Project Management Office in the context of migrating the entire tariff portfolio to a new tariff landscape, including system migration of a telecommunications provider
  • Adjustment of opt-in/consent setup for contract migration
  • Budget controlling, risk management, progress measurement, setup & optimization of governance & process organization
  • Introduction & setup of the project management tool (JIRA/Confluence)
  • Derivation of measures & creation of decision templates
  • Management of the PMO
  • Stakeholder management

Product Owner

Chris Willmanns Consulting

  • Project: Virtual Agent (Industry: ICT, Duration: 5 months)
  • The client wanted to expand its self-service strategy. In this context, a virtual agent was to be implemented on the website to interactively answer customer questions.
  • Selection of service provider and scope definition
  • Taking on the role of product owner on the business side
  • Leading & managing the project from design (design sprints) to soft launch
  • Training setup & execution

Project Manager

Chris Willmanns Consulting

  • Project: CRM-Push (Industry: Automotive Manufacturer, Duration: 6 months)
  • CRM organization setup: team, IT/infrastructure (Salesforce), OKRs
  • Setup & optimization of consent management for digital services
  • Setup of CRM strategy
  • Loyalty program setup
  • Proposition development
  • Introduction of relevant KPIs
  • Design: CLV-based next-best-offer logic

Project Manager

Chris Willmanns Consulting

  • Project: Hardware 24h (Industry: ICT, Duration: 7 months)
  • Digitization & optimization of product and campaign launch processes
  • Reduction of time-to-market by up to 90%
  • Documentation of current processes & design of target processes
  • Management of IT projects (5) for process optimization (SCRUM Master, multi-project management)

Project Manager, SCRUM Master

Chris Willmanns Consulting

  • Project: Legal Tech Customer Service (Industry: Legal Tech, Duration: 2.5 months)
  • Setup/optimization of call center department, including processes, IT & personnel
  • The client (legal services provider) needed to digitalize & professionalize customer service to scale services & solutions
  • Design of the entire customer service processes (lead flow, handling) & organization (team setup, escalation management, etc.)
  • In this context, the existing CRM and call management software was adapted to the new requirements; setup & optimization of project management method according to SCRUM

Project Manager, SCRUM Master

Chris Willmanns Consulting

  • Project: JIRA Implementation (Industry: ICT, Duration: 4 months)
  • Introduction of a project management tool.
  • Solution: JIRA, especially since JIRA was already partially used in units of the client.
  • Analysis and gathering of requirements. Business alignment and implementation for project management.
  • Stakeholder management with other corporate units and design of a cross-departmental implementation of project management and reporting requirements
  • Training setup & execution for employees

Project Manager, SCRUM Master

Chris Willmanns Consulting

  • Project: Special Forces Implementation (Industry: ICT, Duration: 5 months)
  • The client’s area needed to handle an increased volume of projects (multi-project management).
  • Leading 7-8 parallel projects (budget €50k to €150k each).
  • RTI (Project Manager): feasibility check for an automation software for sales (including vendor selection, business case & use-case definition)
  • Digital Care/eCare: improvement/expansion of the eCare offerings for customers including opt-in mgmt. (SCRUM Master)
  • Speech analysis (Project Manager): implementation of a speech analysis tool from test operation to live operation (SCRUM Master)

Rollout Manager / Project Manager

Chris Willmanns Consulting

  • Project: HoReCa International Rollout (Industry: e-Commerce/Gastronomy, Duration: 5 months)
  • Rollout of the group’s first digital products (focus: restaurants/hotels) in country subsidiaries (go-to-market strategy)
  • Designing & owning the rollout plan, onboarding of countries, planning and implementation of sales channels as well as management of operational support for country subsidiaries
  • Steering product development for the sales and CRM software (Salesforce-based) as product owner.
  • Optimization of customer service processes (B2B)

Support & Sparring Partner for Executive Management

Chris Willmanns Consulting

  • Project: NEXT (Industry: ICT, Duration: 7 months)
  • Founding and structuring of a subsidiary for IoT and big data analytics business models
  • Proposition development
  • Design of finance, HR, operations, IT, and guiding principles

Subproject Lead

Chris Willmanns Consulting

  • Project: Digital Care (Industry: ICT, Duration: 2 months)
  • The client wanted to expand its self-service strategy. In this context, the Digital Care project was initiated, focusing on the digitalization of self-service and knowledge management
  • Taking over the 'Quick Wins' stream
  • Conceptualization and prioritization of topics within the stream (digital invoice, setup new phone, network issues, third-party block)
  • Training setup & execution

Languages

English
Advanced
German
Intermediate
French
Elementary
Spanish
Elementary

Education

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B.A. International Management · International Management

IE Business School Madrid

Master in Management, Specialization Digital Business · Madrid, Spain

Certifications & licenses

PMP Ready

PRINCE2

Scrum Master