Eline Van herzeele - Freelance Project Manager

Munich, Germany

Experience

Jan 2024 - Present

2 years 1 month

Freelance Project Manager

Freelance

META – H2 Launch: Media Markt (Austria)
New Balance: Sports Store Audits
Hey Dude Shoes: Influencer Logistics
Hydro Flask: Site Audits – Merchandising
B-R-S: Streamlining business processes for an electricity company

Apr 2022 - Apr 2022

1 month

London, United Kingdom

Freelance Event Manager

The Producers

LEGO Pop&Play Tour (in various German cities, 04/2022)
LEGO SPORTS (Munich 11/2022)
Management of staff and supervision of the event

Oct 2021 - Present

4 years 4 months

Barcelona, Spain

Freelance Project Manager

Golden Goose Events S.L.

American Express (Amex) National Field Marketing Campaign Germany & Austria
Recruiting, Data & Reporting, Project Management

Jun 2021 - Sep 2021

4 months

Barcelona, Spain

Freelance Brand Representative

Golden Goose Events S.L.

American Express (Amex) Brand representative for Amex Brand Campaign
Customer satisfaction / experience project

Feb 2021 - Jul 2021

6 months

Berlin, Germany

Freelance Communication Officer

Kasama Konferenz

Customer Relationship Management & Digital Event Management
Marketing, Technical Support, Translation, Social Media

Apr 2020 - Oct 2020

7 months

Munich, Germany

Customer Relationship Manager (CRM)

metoda GmbH

Implementing customer onboarding and offboarding
Sending mailings and messages to customers about products and product updates
Providing customer support through all channels (email, chat, phone, and internal ticketing tool)
Acting as liaison between customers and other departments for technical issues, error analysis, and resolution
Collaborating closely with customer-focused teams: Customer Success, Sales, Product Management, and Marketing
Defining and reporting KPIs for customer support

Mar 2015 - Mar 2020

5 years 1 month

Aschheim, Germany

Customer Care & Fashion Advisor

mytheresa.com GmbH

Providing one-on-one advice to international premium customers
Offering fashion guidance and personal styling
Working closely with the Payment, Shipping, Customs, and Claims departments
Advising and supporting customers through the online ordering process
Collaborating with store management to continuously improve the web shop and customer experience
Creating and conducting customer and employee surveys, and deriving action recommendations
Developing training materials for staff training
Delivering employee training sessions
Reporting technical issues to IT and assisting with problem resolution

Sep 2014 - Dec 2014

4 months

Antwerp, Belgium

Manager

Bar/Restaurant L’Escobar

Sep 2011 - Aug 2014

3 years

Antwerp, Belgium

Supervisor

Café Baron

Apr 2007 - Aug 2011

4 years 5 months

Antwerp, Belgium

Service Manager

Café Hopper

Nov 2005 - Apr 2007

1 year 6 months

Antwerp, Belgium

Waitress

Restaurant Fez

Jul 2005 - Dec 2005

6 months

Antwerp, Belgium

Waitress

Restaurant Façade

Summary

Experienced Freelancer since 2021
Freelance Project, Event and Communication Manager
Key focus on Field and Brand Marketing
Extended experience in E-Commerce
Thorough experience in the event and gastronomy industry
Advanced coordination and organizational talent
Extensive knowledge of foreign languages
Strong presentation and communication skills
Very high customer orientation
Secure presence and engaging demeanour

Skills

Empathy
Flexibility
Persuasiveness
Attention To Detail
Communication Skills
Problemsolving Aptitude
Analytical Thinking
Excel
Word
Powerpoint
Outlook
Kayako
Magento
Erp Dynamics
Zendesk
Jira
Freshdesk
Intercom
Sales Force
Mailchimp
Ms Power Bi
Miro
Stripe
Canva
Trello
Hubspot
Sprout Social

Languages

Dutch

Native

German

Advanced

English

Advanced

French

Advanced

Spanish

Intermediate

Education

Sep 2011 - Aug 2013

University of Antwerp

Study of Communication Sciences · Antwerp, Belgium

Sep 2006 - Aug 2009

University of Antwerp

Study of Social-Economic Sciences · Antwerp, Belgium

Sep 2003 - Jun 2005

H. Pius X-Institute Antwerp

Human Sciences (equivalent to “Abitur”) · Antwerp, Belgium

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Freelance Event Manager

The Producers

Freelance Project Manager

Golden Goose Events S.L.

Freelance Brand Representative

Golden Goose Events S.L.

Freelance Communication Officer

Kasama Konferenz

Customer Relationship Manager (CRM)

metoda GmbH

Customer Care & Fashion Advisor

mytheresa.com GmbH

Manager

Bar/Restaurant L’Escobar

Supervisor

Café Baron

Service Manager

Café Hopper

Waitress

Restaurant Fez

Waitress

Restaurant Façade

Summary

Skills

Languages

Education

University of Antwerp

Study of Communication Sciences · Antwerp, Belgium

University of Antwerp

Study of Social-Economic Sciences · Antwerp, Belgium

H. Pius X-Institute Antwerp

Human Sciences (equivalent to “Abitur”) · Antwerp, Belgium

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