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Eline Van Herzeele

Freelance Project Manager

Eline Van Herzeele
Munich, Germany

Experience

Jan 2024 - Present
2 years 2 months

Freelance Project Manager

Freelance

  • META – H2 Launch: Media Markt (Austria)
  • New Balance: Sports Store Audits
  • Hey Dude Shoes: Influencer Logistics
  • Hydro Flask: Site Audits – Merchandising
  • B-R-S: Streamlining business processes for an electricity company
Apr 2022 - Apr 2022
1 month
London, United Kingdom

Freelance Event Manager

The Producers

  • LEGO Pop&Play Tour (in various German cities, 04/2022)
  • LEGO SPORTS (Munich 11/2022)
  • Management of staff and supervision of the event
Oct 2021 - Present
4 years 5 months
Barcelona, Spain

Freelance Project Manager

Golden Goose Events S.L.

  • American Express (Amex) National Field Marketing Campaign Germany & Austria
  • Recruiting, Data & Reporting, Project Management
Jun 2021 - Sep 2021
4 months
Barcelona, Spain

Freelance Brand Representative

Golden Goose Events S.L.

  • American Express (Amex) Brand representative for Amex Brand Campaign
  • Customer satisfaction / experience project
Feb 2021 - Jul 2021
6 months
Berlin, Germany

Freelance Communication Officer

Kasama Konferenz

  • Customer Relationship Management & Digital Event Management
  • Marketing, Technical Support, Translation, Social Media
Apr 2020 - Oct 2020
7 months
Munich, Germany

Customer Relationship Manager (CRM)

metoda GmbH

  • Implementing customer onboarding and offboarding
  • Sending mailings and messages to customers about products and product updates
  • Providing customer support through all channels (email, chat, phone, and internal ticketing tool)
  • Acting as liaison between customers and other departments for technical issues, error analysis, and resolution
  • Collaborating closely with customer-focused teams: Customer Success, Sales, Product Management, and Marketing
  • Defining and reporting KPIs for customer support
Mar 2015 - Mar 2020
5 years 1 month
Aschheim, Germany

Customer Care & Fashion Advisor

mytheresa.com GmbH

  • Providing one-on-one advice to international premium customers
  • Offering fashion guidance and personal styling
  • Working closely with the Payment, Shipping, Customs, and Claims departments
  • Advising and supporting customers through the online ordering process
  • Collaborating with store management to continuously improve the web shop and customer experience
  • Creating and conducting customer and employee surveys, and deriving action recommendations
  • Developing training materials for staff training
  • Delivering employee training sessions
  • Reporting technical issues to IT and assisting with problem resolution
Sep 2014 - Dec 2014
4 months
Antwerp, Belgium

Manager

Bar/Restaurant L’Escobar

Sep 2011 - Aug 2014
3 years
Antwerp, Belgium

Supervisor

Café Baron

Apr 2007 - Aug 2011
4 years 5 months
Antwerp, Belgium

Service Manager

Café Hopper

Nov 2005 - Apr 2007
1 year 6 months
Antwerp, Belgium

Waitress

Restaurant Fez

Jul 2005 - Dec 2005
6 months
Antwerp, Belgium

Waitress

Restaurant Façade

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Food and Beverage (9.5 years), Retail (7 years), Fashion (5 years), Advertising (4.5 years), Utilities (2 years), and Professional Services (1 year).

Food and Beverage
Retail
Fashion
Advertising
Utilities
Professional Services

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (15.5 years), Operations (10 years), Human Resources (9.5 years), Information Technology (5 years), Project Management (4.5 years), and Business Intelligence (4.5 years).

Customer Service
Operations
Human Resources
Information Technology
Project Management
Business Intelligence

Summary

  • Experienced Freelancer since 2021
  • Freelance Project, Event and Communication Manager
  • Key focus on Field and Brand Marketing
  • Extended experience in E-Commerce
  • Thorough experience in the event and gastronomy industry
  • Advanced coordination and organizational talent
  • Extensive knowledge of foreign languages
  • Strong presentation and communication skills
  • Very high customer orientation
  • Secure presence and engaging demeanour

Skills

  • Empathy

  • Flexibility

  • Persuasiveness

  • Attention To Detail

  • Communication Skills

  • Problemsolving Aptitude

  • Analytical Thinking

  • Excel

  • Word

  • Powerpoint

  • Outlook

  • Kayako

  • Magento

  • Erp Dynamics

  • Zendesk

  • Jira

  • Freshdesk

  • Intercom

  • Sales Force

  • Mailchimp

  • Ms Power Bi

  • Miro

  • Stripe

  • Canva

  • Trello

  • Hubspot

  • Sprout Social

Languages

Dutch
Native
German
Advanced
English
Advanced
French
Advanced
Spanish
Intermediate

Education

Sep 2011 - Aug 2013

University of Antwerp

Study of Communication Sciences · Antwerp, Belgium

Sep 2006 - Aug 2009

University of Antwerp

Study of Social-Economic Sciences · Antwerp, Belgium

Sep 2003 - Jun 2005

H. Pius X-Institute Antwerp

Human Sciences (equivalent to “Abitur”) · Antwerp, Belgium

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Eline based?

Eline is based in Munich, Germany.

What languages does Eline speak?

Eline speaks the following languages: Dutch (Native), German (Advanced), English (Advanced), French (Advanced), Spanish (Intermediate).

How many years of experience does Eline have?

Eline has at least 20 years of experience. During this time, Eline has worked in at least 10 different roles and for 11 different companies. The average length of individual experience is 2 years and 8 months. Note that Eline may not have shared all experience and actually has more experience.

What roles would Eline be best suited for?

Based on recent experience, Eline would be well-suited for roles such as: Freelance Project Manager, Freelance Event Manager, Freelance Brand Representative.

What is Eline's latest experience?

Eline's most recent position is Freelance Project Manager at Freelance.

What companies has Eline worked for in recent years?

In recent years, Eline has worked for Freelance, The Producers, Golden Goose Events S.L., and Kasama Konferenz.

Which industries is Eline most experienced in?

Eline is most experienced in industries like Food and Beverage, Retail, and Fashion and Apparel. Eline also has some experience in Advertising, Utility Services, and Professional Services.

Which business areas is Eline most experienced in?

Eline is most experienced in business areas like Customer Service, Operations, and Human Resources (HR). Eline also has some experience in Information Technology (IT), Project Management, and Business Intelligence.

Which industries has Eline worked in recently?

Eline has recently worked in industries like Advertising, Retail, and Utility Services.

Which business areas has Eline worked in recently?

Eline has recently worked in business areas like Project Management, Business Intelligence, and Human Resources (HR).

What is Eline's education?

Eline attended University of Antwerp for Study of Communication Sciences.

What is the availability of Eline?

Eline is immediately available full-time for suitable projects.

What is the rate of Eline?

Eline's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Eline?

To hire Eline, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1200
900
600
300
Market avg: 990-1150 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.