Eline Van Herzeele - Freelance Project Manager

Q: Where is Eline based?

Eline is based in Munich, Germany .

Q: What languages does Eline speak?

Eline speaks the following languages: Dutch (Native), German (Advanced), English (Advanced), French (Advanced), Spanish (Intermediate) .

Q: How many years of experience does Eline have?

Eline has at least 20 years of experience. During this time, Eline has worked in at least 10 different roles and for 11 different companies . The average length of individual experience is 2 years and 8 months . Note that Eline may not have shared all experience and actually has more experience.

Q: What is Eline's latest experience?

Eline's most recent position is Freelance Project Manager at Freelance .

Q: What companies has Eline worked for in recent years?

In recent years, Eline has worked for Freelance , The Producers , Golden Goose Events S.L. , and Kasama Konferenz .

Q: Which industries is Eline most experienced in?

Eline is most experienced in industries like Food and Beverage , Retail , and Fashion and Apparel . Eline also has some experience in Advertising , Utility Services , and Professional Services .

Q: Which business areas is Eline most experienced in?

Eline is most experienced in business areas like Customer Service , Operations , and Human Resources (HR) . Eline also has some experience in Information Technology (IT) , Project Management , and Business Intelligence .

Q: Which industries has Eline worked in recently?

Eline has recently worked in industries like Advertising , Retail , and Utility Services .

Q: Which business areas has Eline worked in recently?

Eline has recently worked in business areas like Project Management , Business Intelligence , and Human Resources (HR) .

Recommended expert

Munich, Germany

Experience

Jan 2024 - Present

2 years 2 months

Freelance Project Manager

Freelance

META – H2 Launch: Media Markt (Austria)
New Balance: Sports Store Audits
Hey Dude Shoes: Influencer Logistics
Hydro Flask: Site Audits – Merchandising
B-R-S: Streamlining business processes for an electricity company

Apr 2022 - Apr 2022

1 month

London, United Kingdom

Freelance Event Manager

The Producers

LEGO Pop&Play Tour (in various German cities, 04/2022)
LEGO SPORTS (Munich 11/2022)
Management of staff and supervision of the event

Oct 2021 - Present

4 years 5 months

Barcelona, Spain

Freelance Project Manager

Golden Goose Events S.L.

American Express (Amex) National Field Marketing Campaign Germany & Austria
Recruiting, Data & Reporting, Project Management

Jun 2021 - Sep 2021

4 months

Barcelona, Spain

Freelance Brand Representative

Golden Goose Events S.L.

American Express (Amex) Brand representative for Amex Brand Campaign
Customer satisfaction / experience project

Feb 2021 - Jul 2021

6 months

Berlin, Germany

Freelance Communication Officer

Kasama Konferenz

Customer Relationship Management & Digital Event Management
Marketing, Technical Support, Translation, Social Media

Apr 2020 - Oct 2020

7 months

Munich, Germany

Customer Relationship Manager (CRM)

metoda GmbH

Implementing customer onboarding and offboarding
Sending mailings and messages to customers about products and product updates
Providing customer support through all channels (email, chat, phone, and internal ticketing tool)
Acting as liaison between customers and other departments for technical issues, error analysis, and resolution
Collaborating closely with customer-focused teams: Customer Success, Sales, Product Management, and Marketing
Defining and reporting KPIs for customer support

Mar 2015 - Mar 2020

5 years 1 month

Aschheim, Germany

Customer Care & Fashion Advisor

mytheresa.com GmbH

Providing one-on-one advice to international premium customers
Offering fashion guidance and personal styling
Working closely with the Payment, Shipping, Customs, and Claims departments
Advising and supporting customers through the online ordering process
Collaborating with store management to continuously improve the web shop and customer experience
Creating and conducting customer and employee surveys, and deriving action recommendations
Developing training materials for staff training
Delivering employee training sessions
Reporting technical issues to IT and assisting with problem resolution

Sep 2014 - Dec 2014

4 months

Antwerp, Belgium

Manager

Bar/Restaurant L’Escobar

Sep 2011 - Aug 2014

3 years

Antwerp, Belgium

Supervisor

Café Baron

Apr 2007 - Aug 2011

4 years 5 months

Antwerp, Belgium

Service Manager

Café Hopper

Nov 2005 - Apr 2007

1 year 6 months

Antwerp, Belgium

Waitress

Restaurant Fez

Jul 2005 - Dec 2005

6 months

Antwerp, Belgium

Waitress

Restaurant Façade

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Food and Beverage (9.5 years), Retail (7 years), Fashion (5 years), Advertising (4.5 years), Utilities (2 years), and Professional Services (1 year).

Food and Beverage

Retail

Fashion

Advertising

Utilities

Professional Services

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (15.5 years), Operations (10 years), Human Resources (9.5 years), Information Technology (5 years), Project Management (4.5 years), and Business Intelligence (4.5 years).

Customer Service

Operations

Human Resources

Information Technology

Project Management

Business Intelligence

Summary

Experienced Freelancer since 2021
Freelance Project, Event and Communication Manager
Key focus on Field and Brand Marketing
Extended experience in E-Commerce
Thorough experience in the event and gastronomy industry
Advanced coordination and organizational talent
Extensive knowledge of foreign languages
Strong presentation and communication skills
Very high customer orientation
Secure presence and engaging demeanour

Skills

Empathy
Flexibility
Persuasiveness
Attention To Detail
Communication Skills
Problemsolving Aptitude
Analytical Thinking
Excel
Word
Powerpoint
Outlook
Kayako
Magento
Erp Dynamics
Zendesk
Jira
Freshdesk
Intercom
Sales Force
Mailchimp
Ms Power Bi
Miro
Stripe
Canva
Trello
Hubspot
Sprout Social

Languages

Dutch

Native

German

Advanced

English

Advanced

French

Advanced

Spanish

Intermediate

Education

Sep 2011 - Aug 2013

University of Antwerp

Study of Communication Sciences · Antwerp, Belgium

Sep 2006 - Aug 2009

University of Antwerp

Study of Social-Economic Sciences · Antwerp, Belgium

Sep 2003 - Jun 2005

H. Pius X-Institute Antwerp

Human Sciences (equivalent to “Abitur”) · Antwerp, Belgium

Profile

Created

January 2026

Last Update

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Eline based?

Eline is based in Munich, Germany.

What languages does Eline speak?

Eline speaks the following languages: Dutch (Native), German (Advanced), English (Advanced), French (Advanced), Spanish (Intermediate).

How many years of experience does Eline have?

Eline has at least 20 years of experience. During this time, Eline has worked in at least 10 different roles and for 11 different companies. The average length of individual experience is 2 years and 8 months. Note that Eline may not have shared all experience and actually has more experience.

What roles would Eline be best suited for?

Based on recent experience, Eline would be well-suited for roles such as: Freelance Project Manager, Freelance Event Manager, Freelance Brand Representative.

What is Eline's latest experience?

Eline's most recent position is Freelance Project Manager at Freelance.

What companies has Eline worked for in recent years?

In recent years, Eline has worked for Freelance, The Producers, Golden Goose Events S.L., and Kasama Konferenz.

Which industries is Eline most experienced in?

Eline is most experienced in industries like Food and Beverage, Retail, and Fashion and Apparel. Eline also has some experience in Advertising, Utility Services, and Professional Services.

Which business areas is Eline most experienced in?

Eline is most experienced in business areas like Customer Service, Operations, and Human Resources (HR). Eline also has some experience in Information Technology (IT), Project Management, and Business Intelligence.

Which industries has Eline worked in recently?

Eline has recently worked in industries like Advertising, Retail, and Utility Services.

Which business areas has Eline worked in recently?

Eline has recently worked in business areas like Project Management, Business Intelligence, and Human Resources (HR).

What is Eline's education?

Eline attended University of Antwerp for Study of Communication Sciences.

What is the availability of Eline?

Eline is immediately available full-time for suitable projects.

What is the rate of Eline?

Eline's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.