Robert S.
AI Tutor – Bilingual English/Italian
Experience
AI Tutor – Bilingual English/Italian
XAI for Grok
- Prompt creation
- Response evaluation
- Red teaming
- Reviews
AI Data Annotator and Italian Language Specialist
Freelance
- Writing, editing, analysis and evaluation of written, audio and visual content for accuracy, quality and alignment with guidelines
SaaS – News- Social Media Content Writer
Freelance
Customer Support and Back-Office Specialist
Talent World Group
SEO Content Writer
Freelance
Customer Service Representative
PayPal
- Support for the Italian and English-speaking markets on payments, frauds, claims, chargebacks, compliance, tech support
Facebook Pages Analyst
Cognizant for Facebook
Supporting Facebook Pages users in regard to their account, compliance documentation, verification, page changes, global pages structures, ads
Providing information and support to internal departments and Facebook client managers for international brands and organizations through the relevant tasks
Training newbies whenever needed
Private Teacher, Writer and Traveling
Vendor Contact Management Associate
Amazon
Supporting Amazon's vendors for the Italian market in Italian and English
Managing product listings, descriptions, reviews and optimization
Providing information and guidance regarding purchase order management, PO creation, procurement changes, price and lead times, shipments, deliveries, returns, listings, refunds
Sabbatical Year Spent on Travels Around Europe
Global Customer Experience Advocate and Editor
Assisting LinkedIn’s members for a full customer experience and providing education, product information and technical support
Online content editor for the Pulse news portal, ads reviewer and group moderator
Training newbies whenever needed
Involved in a pilot project for translations of standard texts from English into Italian and for keyword optimization to improve the help center use
Sales and Customer Support Representative
Maxim Integrated Products
- Inside sales and customer support/account management for EMEA strategic customers in Italian and English
Summary
I have a broad and diversified multicultural and international experience in AI training, managing content and relationships with customers, effective team working and dealing with internal and external business communication.
I always achieved top scores in terms of customer satisfaction, productivity and quality in target-driven environments.
Languages
Education
University of Lecce
Bachelor’s degree in Communication · Communication · Lecce, Italy · 100/110
Liceo Classico Nardò
High school diploma · Classical Studies · Nardò, Italy · 89/100
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