He X.
Data Scientist
Experience
Oct 2025 - Present
3 monthsRome, Italy
Data Scientist
World Food Programme
- Developed data visualization dashboards using PySpark to analyze and display Country Office supply chain performance, improving operational efficiency and decision-making accuracy.
- Integrated AI-driven automation into existing workflows to generate reports automatically and streamline data processing, enhancing productivity and reducing manual workload.
Jul 2025 - Sep 2025
3 monthsFaenza, Italy
AI Engineer
Redify
- Designed and developed an AI Agent system for e-commerce front-end code generation, combining CrewAI, LangGraph, and multi-agent orchestration to automate React/Tailwind-based website generation.
Sep 2022 - Oct 2024
2 years 2 monthsShanghai, China
AI Product Manager
China Telecom
- Spearheaded the design of two SaaS B2B products based on LLM architecture, driving end-to-end implementation through the product lifecycle: market research, competitive analysis, user interviews, requirements analysis, prototype design, agile iteration processes, documentation release, customer service.
- Built an LLM-based Customer Service Bot integrating multi-channel consultation and policy retrieval, deployed across provincial government systems with thousands of users daily.
- Developed an Intelligent Hotline Ticket Classification System automatically categorizing incoming support tickets based on hotline content, increasing ticket processing speed by 30%.
- Designed modular, scalable AI components to support integration and embedded LLMs into customers’ workflow systems, supporting prompt engineering and RAG systems.
- Designed product roadmaps aligned with business strategy and coordinated a 14-member cross-functional team. Planned agile sprints and retrospectives, authored user stories and acceptance criteria, maintained Jira backlog, tracked tickets through delivery, ensuring product launches at the Digital China Summit.
- Defined model training data requirements and system prompts, collaborated on model fine-tuning and RAG enhancements.
- Established metrics frameworks based on bot deflection rate, average handling time, user satisfaction scores and built fallback strategies to boost response accuracy.
- Worked closely with algorithm engineers to identify high-impact data samples, reducing training cost by 25% while maintaining over 92% model accuracy.
Jan 2019 - Aug 2022
3 years 8 monthsShanghai, China
AI Product Manager
Tencent
- Led the design of software products for intelligent identity authentication, enabling enterprises to perform real-person, real-name, evidence-based, and real-will verification services. Defined pricing strategy, core product KPIs, and built dashboards to monitor adoption, model quality, and business impact. Drove continuous model optimization and product iterations by feedback tracking and A/B testing, contributing to an accuracy improvement from 73% to 94%.
- Designed Smart Campus solutions (hardware-software integrated product). Conducted customer journey mapping, abstracted user pain points into executable and easy-to-use AI-driven solution, created detailed PRDs and prototypes, and enhanced service efficiency through standardized processes and tool construction.
- Supported sales team with technical know-how, GTM support materials, product training, and delivering product demos to enterprise clients, helping grow the enterprise client base from pilot use cases to 3,000+ B2B clients, contributing to consistent revenue growth of 60% to 200%.
Jul 2017 - Dec 2018
1 year 6 monthsShanghai, China
Software Engineer
Tencent
- Developed and maintained iOS and Android SDKs for network transmission optimization, improving data transfer speed by 13% and reducing slow transmissions by 30%.
- Conducted network performance analysis and designed adaptive high-quality link selection features.
Summary
- 6+ years building AI-powered products for 3000+ B2B clients in a fast-growing environment
- Experienced in leading full product lifecycles and delivering impactful LLM and Computer Vision solutions in a fast-moving Entertainment environment.
- Customer empathy, structured thinking, data insights, fast and reliable product delivery.
Languages
Chinese
NativeEnglish
AdvancedItalian
ElementaryEducation
Oct 2024 - Present
Bologna Business School, University of Bologna
Professional Master’s Degree · Data Science and Business Analytics · Bologna, Italy
Sep 2014 - Jul 2017
South China University of Technology
Master’s Degree · Electronics and Communication Engineering · Guangzhou, China
Sep 2010 - Jul 2014
South China University of Technology
Bachelor’s Degree · Information Engineering · Guangzhou, China · 3.73/4.00
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