Sara La Pegna - Language Content Specialist & Learning Ambassador

Q: Where is Sara based?

Sara is based in Madrid, Spain .

Q: What languages does Sara speak?

Sara speaks the following languages: Italian (Native), English (Advanced), Spanish (Advanced), French (Intermediate) .

Q: How many years of experience does Sara have?

Sara has at least 11 years of experience. During this time, Sara has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 2 years and 10 months . Note that Sara may not have shared all experience and actually has more experience.

Q: What is Sara's latest experience?

Sara's most recent position is Language Content Specialist & Learning Ambassador at Amazon Prime Video & MGM .

Q: What companies has Sara worked for in recent years?

In recent years, Sara has worked for Amazon Prime Video & MGM , Aplanet , Urban Jungle/Black Box , and Naples International Airport .

Q: Which industries is Sara most experienced in?

Sara is most experienced in industries like Aerospace and Defense , Information Technology (IT) , and Fashion and Apparel . Sara also has some experience in Professional Services , Transportation and Logistics , Media, and Entertainment and Publishing .

Q: Which business areas is Sara most experienced in?

Sara is most experienced in business areas like Customer Service , Operations , and Marketing . Sara also has some experience in Sales , Human Resources (HR) , and Project Management .

Q: Which industries has Sara worked in recently?

Sara has recently worked in industries like Aerospace and Defense , Information Technology (IT) , and Professional Services .

Q: Which business areas has Sara worked in recently?

Sara has recently worked in business areas like Customer Service , Operations , and Sales .

Recommended expert

Madrid, Spain

Experience

Oct 2024 - Present

1 year 5 months

Madrid, Spain

Language Content Specialist & Learning Ambassador

Amazon Prime Video & MGM

Manage complex metadata, cooperating with cross-functional digital teams to improve accessibility, usability, and overall customer experience of the Italian catalog.
Translate and localize linguistic content through technological solutions, ensuring high standards of quality, consistency, and accuracy.
Support learning and development initiatives, drive adoption of new training offerings, and ensure programs evolve to meet changing needs.
Serve as point of contact for the error categorization project, establishing a common system for reporting recurrent errors and providing feedback to engineers.
Establish language-specific rules and conventions for subtitle line breaks, ensuring the translation machine applies priority rules without affecting syntax and logic.
Manage in-house training sessions for new science support hires, including data collection, program development, trainer coordination, material preparation, assessments, and surveys.
Onboard new team members with comprehensive resources and facilitate knowledge-sharing sessions.
Identify skill gaps and develop targeted training solutions based on collected feedback.
Develop training for the Localization team focused on automated subtitles and dubbing.
Lead the Training Excellence Project as coordinator, achieving 97% positive satisfaction ratings by creating collaborative learning environments, effective buddy systems, immediate practical application, and clearer workflow documentation.

Jan 2023 - Dec 2024

2 years

Madrid, Spain

Account Manager Spain & UK

Aplanet

Provide ESG solutions for business growth; collect and report ESG data in compliance with new regulations.
Configure all-in-one tech tools, set KPIs and emission factors (such as DEFRA and MITECO) to calculate environmental impact and establish new targets.
Provide direct support to a portfolio of international businesses to manage company operations and data collection.

Jan 2020 - Dec 2023

4 years

Italy

Customer Service Manager

Urban Jungle/Black Box

Provide technical product and service information and resolve customer and coworker issues with accuracy and efficiency.
Maintain high customer satisfaction and create brand awareness using multiple tools and communication channels.

Jan 2018 - Dec 2023

6 years

Italy

CS & Terminal Management

Naples International Airport

Jan 2017 - Dec 2018

2 years

Italy

Customer Care DPR

Trenitalia

Deal with passenger queries and procedures, following strict safety and security measures.
Update computerized records and use different tools and software to ensure optimal performance of daily activities.

Jan 2015 - Dec 2017

3 years

Italy

Customer Care Manager

Giaquinto Spa

Establish and maintain good customer relations and retention by creating a positive market perception.
Organize fashion trade shows in every detail to enhance brand presence and client engagement.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Aerospace and Defense (6 years), Information Technology (5 years), Fashion (3 years), Professional Services (2 years), Transportation (2 years), and Media and Entertainment (1.5 years).

Aerospace and Defense

Information Technology

Fashion

Professional Services

Transportation

Media and Entertainment

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (10 years), Operations (6 years), Marketing (3 years), Sales (2 years), Human Resources (1.5 years), and Project Management (1.5 years).

Customer Service

Operations

Marketing

Sales

Human Resources

Project Management

Summary

Passionate linguist managing complex metadata, cooperating with cross-functional digital teams to improve accessibility, usability, and overall customer experience of the Italian catalog at Amazon Prime Video.

Keeping high standards of quality, consistency, and accuracy while translating and localizing linguistic content through technological solutions.

Skills

Critical Thinking & Problem Solving
Adaptability & Fast Learning
Multitasking And Effective Time Management
Brand Awareness
Customer Relations
Automations
Auditing And Quality Operations
Tech/ Saas
Accountability And Leadership
Subtitling, Fixing And Annotating
Tools For Localization
Several L&d Platform
Gdpr

Languages

Italian

Native

English

Advanced

Spanish

Advanced

French

Intermediate

Education

Oct 2015 - Jun 2017

UNIOR, Naples

Master's degree, Specialized Translation and Computational Linguistics · Specialized Translation and Computational Linguistics · Italy

Oct 2012 - Jun 2015

UNIOR, Naples

Bachelor's degree, Foreign Languages, Literatures and Cultures · Foreign Languages, Literatures and Cultures · Italy

Certifications & licenses

Teaching Qualification For Spanish As Second Language Ac25

The Italian Ministry Of Education

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Sara based?

Sara is based in Madrid, Spain.

What languages does Sara speak?

Sara speaks the following languages: Italian (Native), English (Advanced), Spanish (Advanced), French (Intermediate).

How many years of experience does Sara have?

Sara has at least 11 years of experience. During this time, Sara has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years and 10 months. Note that Sara may not have shared all experience and actually has more experience.

What roles would Sara be best suited for?

Based on recent experience, Sara would be well-suited for roles such as: Language Content Specialist & Learning Ambassador, Account Manager Spain & UK, Customer Service Manager.

What is Sara's latest experience?

Sara's most recent position is Language Content Specialist & Learning Ambassador at Amazon Prime Video & MGM.

What companies has Sara worked for in recent years?

In recent years, Sara has worked for Amazon Prime Video & MGM, Aplanet, Urban Jungle/Black Box, and Naples International Airport.

Which industries is Sara most experienced in?

Sara is most experienced in industries like Aerospace and Defense, Information Technology (IT), and Fashion and Apparel. Sara also has some experience in Professional Services, Transportation and Logistics, Media, and Entertainment and Publishing.

Which business areas is Sara most experienced in?

Sara is most experienced in business areas like Customer Service, Operations, and Marketing. Sara also has some experience in Sales, Human Resources (HR), and Project Management.

Which industries has Sara worked in recently?

Sara has recently worked in industries like Aerospace and Defense, Information Technology (IT), and Professional Services.

Which business areas has Sara worked in recently?

Sara has recently worked in business areas like Customer Service, Operations, and Sales.

What is Sara's education?

Sara holds a Master in Specialized Translation and Computational Linguistics from UNIOR, Naples and a Bachelor in Foreign Languages, Literatures and Cultures from UNIOR, Naples.

Does Sara have any certificates?

Sara has 1 certificate: Teaching Qualification For Spanish As Second Language Ac25.

What is the availability of Sara?

Sara is immediately available full-time for suitable projects.

What is the rate of Sara?

Sara's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.