Sara L.
Language Content Specialist & Learning Ambassador
Experience
Oct 2024 - Present
1 year 2 monthsLanguage Content Specialist & Learning Ambassador
Amazon Prime Video & MGM
- Manage complex metadata and collaborate with cross-functional digital teams to improve accessibility, usability, and overall customer experience of the Italian catalog at Amazon Prime Video.
- Maintain high standards of quality, consistency, and accuracy while translating and localizing linguistic content through technological solutions.
- Support L&D initiatives implementation by tailoring learning experiences for maximum team relevance and enhancing L&D effectiveness within Content Publishing Operations.
- Drive training adoption and contribute to continuous improvement of learning resources.
- Onboard new team members with comprehensive resources and facilitate knowledge-sharing sessions.
- Identify skill gaps and develop targeted training solutions based on collected feedback.
Jan 2023 - Dec 2024
2 yearsMadrid, Spain
Account Manager Spain & UK
Aplanet
- Provide ESG solutions for business growth and direct support to a portfolio of international businesses to manage operations and data collection.
Jan 2020 - Dec 2023
4 yearsItaly
Customer Service Manager
Urban Jungle/Black Box
- Provide technical, product, and service information and resolve emerging problems with accuracy and efficiency to maintain high customer satisfaction and create brand awareness using various tools and channels.
Jan 2018 - Dec 2023
6 yearsItaly
CS & Terminal Management
Naples International Airport
Jan 2017 - Dec 2018
2 yearsItaly
Customer Care DPR
Trenitalia
- Deal with passenger queries and procedures, follow strict safety and security measures, update computerized records and use various tools and software to ensure best performance of daily activities.
Jan 2015 - Dec 2017
3 yearsItaly
Customer Care Manager
Giaquinto Spa
- Establish customer relations and retention by creating positive market perception and organizing detailed fashion trade shows.
Summary
Passionate Linguist managing complex metadata, cooperating with cross-functional digital teams to improve accessibility, usability, and overall customer experience of the Italian catalog at Amazon Prime Video. Keeping high standards of quality, consistency, and accuracy while translating and localizing linguistic content through technological solutions.
Languages
Italian
NativeEnglish
AdvancedSpanish
AdvancedFrench
IntermediateEducation
Oct 2015 - Jun 2017
Unior
Master's degree · Specialized Translation and Computational Linguistics · Italy
Oct 2012 - Jun 2015
Unior
Bachelor's degree · Foreign Languages, Literatures and Cultures · Italy
Certifications & licenses
Teaching Qualification For Spanish As Second Language Ac25
The Italian Ministry Of Education And Merit
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