Sara L.

Language Content Specialist & Learning Ambassador

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Madrid, Spain

Experience

Oct 2024 - Present
1 year 3 months

Language Content Specialist & Learning Ambassador

Amazon Prime Video & MGM

  • Manage complex metadata and collaborate with cross-functional digital teams to improve accessibility, usability, and overall customer experience of the Italian catalog at Amazon Prime Video.
  • Maintain high standards of quality, consistency, and accuracy while translating and localizing linguistic content through technological solutions.
  • Support L&D initiatives implementation by tailoring learning experiences for maximum team relevance and enhancing L&D effectiveness within Content Publishing Operations.
  • Drive training adoption and contribute to continuous improvement of learning resources.
  • Onboard new team members with comprehensive resources and facilitate knowledge-sharing sessions.
  • Identify skill gaps and develop targeted training solutions based on collected feedback.
Jan 2023 - Dec 2024
2 years
Madrid, Spain

Account Manager Spain & UK

Aplanet

  • Provide ESG solutions for business growth and direct support to a portfolio of international businesses to manage operations and data collection.
Jan 2020 - Dec 2023
4 years
Italy

Customer Service Manager

Urban Jungle/Black Box

  • Provide technical, product, and service information and resolve emerging problems with accuracy and efficiency to maintain high customer satisfaction and create brand awareness using various tools and channels.
Jan 2018 - Dec 2023
6 years
Italy

CS & Terminal Management

Naples International Airport

Jan 2017 - Dec 2018
2 years
Italy

Customer Care DPR

Trenitalia

  • Deal with passenger queries and procedures, follow strict safety and security measures, update computerized records and use various tools and software to ensure best performance of daily activities.
Jan 2015 - Dec 2017
3 years
Italy

Customer Care Manager

Giaquinto Spa

  • Establish customer relations and retention by creating positive market perception and organizing detailed fashion trade shows.

Summary

Passionate Linguist managing complex metadata, cooperating with cross-functional digital teams to improve accessibility, usability, and overall customer experience of the Italian catalog at Amazon Prime Video. Keeping high standards of quality, consistency, and accuracy while translating and localizing linguistic content through technological solutions.

Languages

Italian
Native
English
Advanced
Spanish
Advanced
French
Intermediate

Education

Oct 2015 - Jun 2017

Unior

Master's degree · Specialized Translation and Computational Linguistics · Italy

Oct 2012 - Jun 2015

Unior

Bachelor's degree · Foreign Languages, Literatures and Cultures · Italy

Certifications & licenses

Teaching Qualification For Spanish As Second Language Ac25

The Italian Ministry Of Education And Merit

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