Evaluated the overall architecture of the ERP system including integration with other systems within the organisation.
Reviewed the documentation related to the ERP system including technical and process documentation.
Assessed the roadmap for future updates and support for the ERP system.
Identified potential issues and challenges.
Utilized S/4HANA Cloud for system analysis and optimization.
Employed Intralinks VDRPro for secure document management.
Advised on SAP standard processes and functionalities, optimizing S/4HANA project delivery.
Directed strategic planning and execution for SAP system integrations.
Led a cross-functional team comprising SMEs, consultants, and key users.
Partnered with the CFO, BPO, and PE to align technology with business strategy.
Orchestrated the successful go-live of Phase 1 in April 2022.
Managed the transition and go-live of Phase 2 in July 2022.
Executed a seamless S/4HANA system upgrade in November 2022.
Utilized tools including SAP S/4HANA 2021 Public Cloud, Jira and Confluence.
Facilitated fit-to-standard workshops
Captured business requirements and identified gaps.
Identified and defined configuration values.
Utilized tools including SAP S/4HANA 2020 On-premise, SAP Activate and Google Workspace.
Performed fit-gap analysis, gathered requirements, identified solutions, designed, built and tested.
Managed SIT and UAT; completed cutover activities.
Provided post go-live support during Hypercare.
Orchestrated the successful go-live of Phase 1 in Europe in April 2021.
Utilized tools including SAP S/4HANA 1909 On-premise, SharePoint, Jira and ServiceNow.
Assisted the business with data cleansing, data conversion and data migration activities.
Identified areas to improve data quality.
Participated in sprints and workshops.
Utilized tools including SAP S/4HANA 1909 On-premise, SAP Activate, Scrum, SAP Solution Manager, SharePoint, HPE Agile Manager and Azure DevOps.
Gathered requirements and delivered solutions for rebate processing in Condition Contract Management (Settlement Management), Advanced Returns Management (ARM), Intercompany Sales, Business Partner setup and other topics.
Analysed and designed an end-to-end solution for Premium Additional Services in SD, TM and EWM.
Facilitated and moderated sprints and workshops.
Acted as lead Single Point of Contact (SPOC) for various integration topics.
Utilized tools including SAP S/4HANA 1909 On-premise, SAP Activate, Scrum, SAP Solution Manager, SharePoint and HPE Agile Manager.
Analysed business partner and sales order interfaces across multiple SAP platforms.
Documented integrations between Webshop, S/4HANA, C4C, and EWM systems.
Implemented new plant change requests within S/4HANA Sales.
Designed standards for business process and technical documentation.
Provided expertise and mentorship to SAP Competency Centre staff.
Utilized tools including SAP S/4HANA 1610 On-premise, SAP IS-Retail, SAP C4C, SAP Hybris, SAP Solution Manager, Confluence, Jira and Signavio.
Attended solution design workshops in the APAC region.
Implemented Horizon Template solutions in Intercompany Processing.
Performed end-to-end testing for Intercompany Processing.
Provided go-live support in the Philippines and Thailand.
Orchestrated the successful go-live in the Philippines, Thailand, Malaysia, Japan, Hong Kong, Singapore, Korea, Taiwan, New Zealand and Australia in January 2018.
Utilized tools including SAP ECC 6.0, Microsoft Office 2010, SAP Solution Manager, SharePoint, Lotus Notes, BMC Remedy and HPQC.
Provided post go-live support during the Hypercare period.
Resolved OTC related issues.
Acted as expert advisor to users on SAP standard processes and functionality.
Reported to senior management and CIO.
Utilized tools including SAP ECC 6.0, Microsoft Office 2010, SharePoint and ServiceNow.
Enforced OTC process standards aligned with GxP guidelines.
Designed, built, developed and improved processes and concepts within OTC.
Spearheaded organizational and process metamorphosis, overseeing the deployment of a worldwide SAP template.
Sustained operational efficiency by revising and advancing the existing GBS process management standards.
Offered leadership by furnishing business guidance and coaching to fellow team members.
Utilized tools including SAP ECC 6.0, Microsoft Office 2010, SAP Solution Manager, SharePoint, HPQC, ARIS and LOS.
Participated in solution design workshops.
Implemented Horizon Template solutions within the OTC framework.
Contributed to testing, go-live, and Hypercare support phases.
Orchestrated the successful go-live in Germany, Belgium, The Netherlands, Luxembourg, Spain and Portugal in January 2016.
Utilized tools including SAP ECC 6.0, Microsoft Office 2010, SAP Solution Manager, SharePoint, Lotus Notes, BMC Remedy and HPQC.
Led a team comprising functional and technical consultants.
Specified deliverables, delegated tasks to team members and supervised the delivery of solutions.
Conducted workshops to gather business, legal and fiscal requirements using Scrum methodology.
Managed cutover planning for the MM rollout.
Coordinated activities related to data migration, go-live preparation, and support for the MM rollout.
Orchestrated the successful go-live in Italy in November 2013.
Utilized tools including SAP ECC 6.0, Microsoft Office 2010, SharePoint and Scrum.
Led the analysis, design, and documentation of OTC process solutions for enhanced phone and web sales efficiency.
Directed the implementation of solutions for order processing, delivery, invoicing, and intercompany transactions across international locations.
Oversaw ECC integration with front-end systems including SAP CRM and Contact Centre, ensuring seamless customer interaction.
Integrated cutting-edge technologies such as BOBJ for address validation and FraudGuard for anti-fraud measures, enhancing transaction security.
Coordinated with payment service providers to streamline financial transactions and improve customer purchase experiences.
Orchestrated the successful go-live in Europe in June 2013.
Utilized tools including SAP ECC 6.0 (IS-Retail), SAP CRM 7.0, Microsoft Office 2010, SAP Solution Manager, SharePoint and ServiceNow.