Recommended expert
Ronan Rooney
Global Process Owner, People Operations Core Processes
Experience
Dec 2020 - Dec 2025
5 years 1 monthGlobal Process Owner, People Operations Core Processes
- Lead a global team of 10 process designers and managers, designing and launching employee lifecycle processes across 60+ countries
- Set the strategy for core People Operations processes each year to deliver up to 20% repeated and sustained improvement across experience, efficiency, and effectiveness of global processes
- Supported Google’s hyper-growth in HR business operations, scaling from 40k to 184k employees and expanding from 25 to 60 countries
- Managed a portfolio of 40+ projects, including market compliance, data quality, process launches, and AI implementations
- Led AI programs from inception through business case, design, and implementation of HR AI projects that achieved ROI of over $10 million
- Developed a risk framework for global HR data market compliance response
- Successfully transitioned 85% of operations to an offshore, multi-site vendor model, avoiding more than $25 million in FTE costs
- Identified process opportunities projected to create $20 million in efficiency by deploying AI into the HR service model
- Served as global process owner for exits during a restructuring that included 12k layoffs across 45 countries
- Led Google’s reorganisation process globally across 4 regions, 10 teams, and 200+ HR experts to ensure compliance, speed, and cross-functional alignment
- Responsible for HR to payroll processes and central HR functions (job/data changes, reorganisations, benefits, payroll)
- Led resolution of systematic EMEA HR compliance issues resulting from rapid regional growth
- Worked with technologies including Workday, Salesforce, Greenhouse, various applicant tracking systems, and mobility platforms
Jan 2018 - Dec 2020
3 yearsEMEA People Operations Manager
- Managed the EMEA HR business operations team, overseeing benefits, payroll processes, mergers & acquisitions, entity setups, and global data management
- Ensured operational resilience and business continuity during the COVID-19 pandemic, enabling 30% aligned growth in business operations
- Managed a team of 30+ with consistent high feedback in the top 10% of Google managers
- Led the GDPR compliance program for People Operations, collaborating with privacy, integrity, legal, and engineering teams to evaluate services, processes, systems, and vendors
Jan 2018 - Dec 2018
1 yearProject and Process Consultant
- Led the global project to replace the immigration vendor network for one of the world’s largest employment programs (15k visas under management globally)
- Implemented a consolidated supplier network to significantly improve quality, reliability, and and scalability of the program
Jan 2014 - Dec 2017
4 yearsHybrid
Global Program Lead, Global Business Services (Marketing Services)
Novartis
- Designed and implemented global marketing shared services across an offshore/in-house hybrid footprint
- Drove a 30%+ reduction in operating costs for marketing services
- Implemented a multi-site global vendor model serving high-scale markets including US, UK, IE, CH, and FR
- Designed the shared service strategy and implemented change programs to transform business needs into globally scaled services
- Achieved multi-year buy-in from finance, legal, IT, risk, quality, and operations executives for service transitions from US and CH to shared service centers and outsourced partners
- Chaired marketing services steering committees to secure cross-functional leadership approval
Jan 2006 - Dec 2014
9 yearsSenior Manager
Deloitte Consulting
- Specialized in digital design, technology, business transformation, and strategy
- Served as client engagement lead for consulting projects
- Led teams of creative designers, technical developers, and business analysts on digital transformation engagements that reduced customer acquisition costs by up to 40%
- Managed a portfolio of projects across EMEA and APAC, including business strategy, PMO leadership, operational risk, system implementations, M&A due diligence, and UX design
- Led the PMO for the IT shared services function of institutes of technology, managing business case generation, contracting, and replatforming of finance and student management systems
- Conducted reviews of Irish banks post-crash and led transformation initiatives toward lower-cost, digital-first banking models
- Served as UX design solution lead from inception to launch of digital channels to lower cost to serve, increase revenue, and improve customer experience
Jan 2004 - Dec 2006
3 yearsSenior Business Analyst / Project Manager
Deloitte Consulting
- Led the design of user-centric digital and online solutions using UX principles
Jan 2001 - Dec 2004
4 yearsProgrammer / IT Strategy / IT Auditor
Deloitte Consulting
Summary
A results-oriented and strategic leader with 25 years of experience in optimizing global operations, driving efficiency, and delivering significant cost savings for large multinational corporations.
Expertise in designing and scaling global operations, managing large teams, and implementing outsourcing strategies that have saved tens of millions of dollars.
A proven ability to integrate AI into service models to cut costs and improve user experience.
Skills
- Operational Excellence & Cost Control: A Consistent Track Record Of Driving Operational Efficiency, With A Focus On Cost Reduction And Process Optimization.
- Global Operations Management: Expertise In Managing Large, Global Teams And Complex Operational Landscapes, Ensuring Resilience And Scalability.
- Outsourcing & Vendor Management: Proven Ability To Design And Implement Successful Outsourcing Strategies, Achieving Significant Cost Savings And Operational Improvements.
- Ai For Operational Efficiency: A Forward-thinking Leader With Hands-on Experience In Leveraging Ai To Transform Service Models And Drive Business Value.
Languages
English
NativeGerman
ElementaryEducation
Oct 2007 - Jun 2008
Dublin City University
MSc in Management Operations · Management Operations · Dublin, Ireland
Oct 1996 - Jun 1999
University of Ulster
Degree Hons in Computing · Computing · United Kingdom
Certifications & licenses
Agile Scrum Master
Certified Management Consultant And Business Advisor
Enterprise Architect
Lean Six Sigma Green Belt
Oracle Certified Developer
PRINCE 2 Project Management Practitioner
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