Ian D. - Principal Advisor

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Dublin, Ireland

Experience

Jan 2025 - Present

9 months

Dublin, Ireland

Principal Advisor

Riala Governance

Established a consultancy to deliver quality-focused AI policy and compliance solutions addressing risks, hallucinations and transparency.
Ensured alignment with frameworks like the EU AI Act and ISO/IEC 42001.
Designed and implemented quality management frameworks.
Conducted risk assessments.
Provided training to promote ethical and high-quality AI deployment.
Collaborated with cross-functional stakeholders to standardize processes and enhance operational performance.
Strengthened ability to drive quality assurance and continuous improvement in technology-driven environments, supporting organizational goals for customer experience excellence.

Jan 2023 - Dec 2025

3 years

External Authenticator (EA)

ETBI

Authenticated assessment evidence for Level 6 modules in management, leadership, and law, ensuring compliance with national quality standards across diverse educational settings.
Conducted rigorous evaluations and provided actionable feedback to standardize quality assurance processes and identify improvement opportunities.
Fostered consistency and excellence in program delivery.
Honed skills in quality auditing and stakeholder engagement.

Jan 2021 - Dec 2022

2 years

Dublin, Ireland

Training and Quality Manager

HSE / Abtran

Led quality, education, and monitoring/compliance for the HSE’s Covid-19 Contact Management Programme.
Managed onboarding and quality assurance for over 300 staff.
Defined standards and implemented changes using tools like Monday.com, Scorebuddy, and AWS.
Chaired national quality calibration meetings across five centres to standardize processes.
Conducted risk assessments and mitigated operational risks.
Applied daily agile problem-solving and data-driven decision-making in a high-pressure, customer-focused environment.

Jan 2020 - Dec 2024

5 years

Dublin, Ireland

Associate Faculty

Griffith College

Lectured on regulatory topics including data protection and consumer law via in-person and online platforms (Zoom/Moodle) to diverse audiences.
Managed cross-functional teams as Module Leader and Year Head to ensure quality assurance in programme delivery.
Developed QQI-validated assessments and resources adhering to strict standards.
Simplified complex concepts and led quality-focused initiatives.
Contributed to national QQI panels to enhance educational outcomes and operational consistency.

Jan 2020 - Dec 2021

2 years

Dublin, Ireland

Network Administrator

Leading Healthcare Providers Skillnet

Coordinated training for 3,000 staff across 500 health and social care settings with a €1 million budget.
Ensured compliance with QQI and NMBI standards while integrating digital tools such as Bridge LMS and Microsoft Teams.
Managed KPIs and conducted quality reviews under steering group governance.
Drove operational excellence and adapted processes to meet regulatory demands, including Covid-19 contingencies.
Strengthened ability to oversee large-scale quality initiatives and deliver measurable service quality improvements.

Jan 2019 - Dec 2019

1 year

Dublin, Ireland

Leadership, Education and Talent Development Specialist

HSE

Designed and delivered training on legal frameworks and organisational policies.
Conducted research and produced quality-focused policy recommendations for programs like First Time Managers training.
Led evaluative reviews of national initiatives such as HSE Gradlink.
Ensured alignment with international standards through industry research, stakeholder feedback, and data analysis.
Enhanced operational processes and staff performance for high-quality public sector service delivery.

Jan 2016 - Dec 2018

3 years

Mullingar, Ireland

Client Manager / Quality Auditor

Cleanpass

Managed compliance training for healthcare and public sector clients.
Conducted needs analyses, audits, and quality improvement consultations, maintaining an ISO 9001 system.
Led regulatory compliance enhancements for 200 staff across 24 sites over a six-month project.
Coached managers on audit preparation and developed action plans to meet HIQA and HSA standards.
Ensured high standards and operational excellence in client-facing environments through process optimization.

Jan 2016 - Dec 2018

3 years

Mullingar, Ireland

Operations Manager

Forus Training

Managed an ISO 9001 Quality Management System.
Implemented cloud-based tools like Administrate TMS to drive process improvements.
Managed a €300k budget and a team of seven staff plus 30 contracted trainers.
Quality assured over 150 QQI modules, ensuring best practice in curriculum design and delivery.
Acted for the Managing Director on regulatory matters.
Achieved enhanced operational efficiency and customer satisfaction across training centres through rigorous quality auditing and stakeholder management.

Jan 2008 - Dec 2015

8 years

Mullingar, Ireland

Administrator

Forus Training

Summary

Results-driven quality assurance and compliance professional with over 10 years of experience leading quality management, process improvement, and regulatory adherence in public and private sectors.

I started Riala Governance to spearhead AI policy consultancy, focusing on quality frameworks and compliance with standards like ISO/IEC 42001 and GDPR.

I excel in developing quality management systems, conducting audits, and driving operational excellence through data-driven insights and stakeholder collaboration.