Ian D.

Principal Advisor

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Dublin, Ireland

Experience

Jan 2025 - Present
1 year
Dublin, Ireland

Principal Advisor

Riala Governance

  • Established a consultancy to deliver quality-focused AI policy and compliance solutions, addressing risks, hallucinations and transparency and ensuring alignment with frameworks like the EU AI Act and ISO/IEC 42001
  • Designed and implemented quality management frameworks, conducted risk assessments, and provided training to promote ethical and high-quality AI deployment, collaborating with cross-functional stakeholders to standardize processes and enhance operational performance
  • Strengthened ability to drive quality assurance and continuous improvement in technology-driven environments, directly supporting organisational goals for customer experience excellence
Jan 2023 - Dec 2025
3 years

External Authenticator

ETBI

  • Authenticated assessment evidence for Level 6 modules in management, leadership, and law, ensuring compliance with national quality standards across diverse educational settings
  • Conducted rigorous evaluations and provided actionable feedback to standardize quality assurance processes and identify improvement opportunities, fostering consistency and excellence in program delivery
  • Honed skills in quality auditing and stakeholder engagement, critical for maintaining high standards in dynamic, customer-facing environments
Jan 2021 - Dec 2022
2 years
Dublin, Ireland

Training and Quality Manager

HSE / Abtran

  • Led quality, education and monitoring/compliance for the HSE’s Covid-19 Contact Management Programme, managing onboarding and quality assurance for over 300 staff
  • Defined standards and implemented changes using tools like Monday.com, Scorebuddy and AWS
  • Chaired national quality calibration meetings across five centres to standardize processes, conduct risk assessments, and mitigate operational risks, significantly improving service delivery
  • Utilized daily agile problem-solving and data-driven decision-making in high-pressure, customer-focused environments
Jan 2020 - Dec 2024
5 years
Dublin, Ireland

Associate Faculty

Griffith College

  • Lectured on regulatory topics including data protection and consumer law via in-person and online platforms (Zoom/Moodle) to diverse audiences
  • Managed cross-functional teams as Module Leader and Year Head to ensure quality assurance in programme delivery
  • Developed QQI-validated assessments and resources adhering to strict standards
  • Contributed to national QQI panels, enhancing educational outcomes and operational consistency
Jan 2020 - Dec 2021
2 years
Dublin, Ireland

Network Administrator

Leading Healthcare Providers Skillnet

  • Coordinated training for 3,000 staff across 500 health and social care settings with a €1 million budget, ensuring compliance with QQI and NMBI standards
  • Integrated digital tools like Bridge LMS and Microsoft Teams for quality delivery
  • Managed KPIs and conducted quality reviews under steering group governance
  • Adapted processes to meet regulatory demands, including Covid-19 contingencies, delivering measurable improvements in service quality
Jan 2019 - Dec 2019
1 year
Dublin, Ireland

Leadership, Education and Talent Development Specialist

HSE

  • Designed and delivered training on legal frameworks and organisational policies
  • Conducted research and produced quality-focused policy recommendations for programs like First Time Managers training
  • Led evaluative reviews of national initiatives such as HSE Gradlink, ensuring alignment with international standards through industry research, stakeholder feedback and data analysis
  • Enhanced operational processes and staff performance, contributing to high-quality service delivery in a public sector context
Jan 2016 - Dec 2018
3 years
Mullingar, Ireland

Client Manager / Quality Auditor

Cleanpass

  • Managed compliance training for healthcare and public sector clients, conducting needs analyses, audits, and quality improvement consultations
  • Maintained an ISO 9001 system
  • Led regulatory compliance enhancements for 200 staff across 24 sites during a six-month project, coaching managers on audit preparation and developing action plans to meet HIQA and HSA standards
  • Focused on quality assurance and process optimization to ensure high standards and operational excellence
Jan 2016 - Dec 2018
3 years
Mullingar, Ireland

Operations Manager

Forus Training

  • Managed an ISO 9001 Quality Management System and implemented cloud-based tools like Administrate TMS to drive process improvements for customers
  • Managed a €300k budget and a team of seven staff plus 30 contracted trainers
  • Quality assured over 150 QQI modules, ensuring best practice in curriculum design and delivery
  • Acted for the Managing Director on regulatory matters
  • Performed rigorous quality auditing and stakeholder management, resulting in enhanced operational efficiency and customer satisfaction across training centres
Jan 2008 - Dec 2015
8 years
Mullingar, Ireland

Administrator

Forus Training

Summary

Results-driven quality assurance and compliance professional with over 10 years of experience leading quality management, process improvement, and regulatory adherence in public and private sectors. I started Riala Governance to spearhead AI policy consultancy, focusing on quality frameworks and compliance with standards like ISO/IEC 42001 and GDPR, leveraging my recent Professional Diploma in AI for Business (UCD, 2025). Certified as an ISO 9001 Lead Auditor, I excel in developing quality management systems, conducting audits, and driving operational excellence through data-driven insights and stakeholder collaboration.

Languages

English
Native
Irish
Native

Education

Oct 2024 - Jun 2025

UCD Professional Academy

Professional Diploma in AI for Business · AI for Business · Dublin, Ireland

Oct 2010 - Jun 2014

Trinity College Dublin

LL.B · Law · Dublin, Ireland

Certifications & licenses

Artificial Intelligence MOOC

Law Society of Ireland

Cybersecurity ICDL

ISO/IEC 42001 Artificial Intelligence Quality Infrastructure (AIQI)

Consumer Law Ready

Eurochambres (European Commission)

ISO 9001 Lead Auditor

SQT Training / IRCA

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