Ian Donoghue - Principal Advisor

Q: Where is Ian based?

Ian is based in Dublin, Ireland .

Q: What languages does Ian speak?

Ian speaks the following languages: English (Native), Irish (Native) .

Q: How many years of experience does Ian have?

Ian has at least 18 years of experience. During this time, Ian has worked in at least 9 different roles and for 8 different companies . The average length of individual experience is 2 years . Note that Ian may not have shared all experience and actually has more experience.

Q: What is Ian's latest experience?

Ian's most recent position is Principal Advisor at Riala Governance .

Q: What companies has Ian worked for in recent years?

In recent years, Ian has worked for Riala Governance , ETBI , HSE / Abtran , Griffith College , and Leading Healthcare Providers Skillnet .

Q: Which industries is Ian most experienced in?

Ian is most experienced in industries like Education , Healthcare , and Government and Public Administration . Ian also has some experience in Professional Services .

Q: Which business areas is Ian most experienced in?

Ian is most experienced in business areas like Operations , Quality Assurance (QA) , and Project Management . Ian also has some experience in Customer Service , Information Technology (IT) , and Legal and Compliance .

Q: Which industries has Ian worked in recently?

Ian has recently worked in industries like Education , Healthcare , and Government and Public Administration .

Q: Which business areas has Ian worked in recently?

Ian has recently worked in business areas like Quality Assurance (QA) , Project Management , and Customer Service .

Recommended expert

Dublin, Ireland

Experience

Jan 2025 - Present

1 year 2 months

Dublin, Ireland

Principal Advisor

Riala Governance

Established a consultancy to deliver quality-focused AI policy and compliance solutions, addressing risks, hallucinations and transparency and ensuring alignment with frameworks like the EU AI Act and ISO/IEC 42001
Designed and implemented quality management frameworks, conducted risk assessments, and provided training to promote ethical and high-quality AI deployment, collaborating with cross-functional stakeholders to standardize processes and enhance operational performance
Strengthened ability to drive quality assurance and continuous improvement in technology-driven environments, directly supporting organisational goals for customer experience excellence

Jan 2023 - Dec 2025

3 years

External Authenticator

ETBI

Authenticated assessment evidence for Level 6 modules in management, leadership, and law, ensuring compliance with national quality standards across diverse educational settings
Conducted rigorous evaluations and provided actionable feedback to standardize quality assurance processes and identify improvement opportunities, fostering consistency and excellence in program delivery
Honed skills in quality auditing and stakeholder engagement, critical for maintaining high standards in dynamic, customer-facing environments

Jan 2021 - Dec 2022

2 years

Dublin, Ireland

Training and Quality Manager

HSE / Abtran

Led quality, education and monitoring/compliance for the HSE’s Covid-19 Contact Management Programme, managing onboarding and quality assurance for over 300 staff
Defined standards and implemented changes using tools like Monday.com, Scorebuddy and AWS
Chaired national quality calibration meetings across five centres to standardize processes, conduct risk assessments, and mitigate operational risks, significantly improving service delivery
Utilized daily agile problem-solving and data-driven decision-making in high-pressure, customer-focused environments

Jan 2020 - Dec 2024

5 years

Dublin, Ireland

Associate Faculty

Griffith College

Lectured on regulatory topics including data protection and consumer law via in-person and online platforms (Zoom/Moodle) to diverse audiences
Managed cross-functional teams as Module Leader and Year Head to ensure quality assurance in programme delivery
Developed QQI-validated assessments and resources adhering to strict standards
Contributed to national QQI panels, enhancing educational outcomes and operational consistency

Jan 2020 - Dec 2021

2 years

Dublin, Ireland

Network Administrator

Leading Healthcare Providers Skillnet

Coordinated training for 3,000 staff across 500 health and social care settings with a €1 million budget, ensuring compliance with QQI and NMBI standards
Integrated digital tools like Bridge LMS and Microsoft Teams for quality delivery
Managed KPIs and conducted quality reviews under steering group governance
Adapted processes to meet regulatory demands, including Covid-19 contingencies, delivering measurable improvements in service quality

Jan 2019 - Dec 2019

1 year

Dublin, Ireland

Leadership, Education and Talent Development Specialist

HSE

Designed and delivered training on legal frameworks and organisational policies
Conducted research and produced quality-focused policy recommendations for programs like First Time Managers training
Led evaluative reviews of national initiatives such as HSE Gradlink, ensuring alignment with international standards through industry research, stakeholder feedback and data analysis
Enhanced operational processes and staff performance, contributing to high-quality service delivery in a public sector context

Jan 2016 - Dec 2018

3 years

Mullingar, Ireland

Client Manager / Quality Auditor

Cleanpass

Managed compliance training for healthcare and public sector clients, conducting needs analyses, audits, and quality improvement consultations
Maintained an ISO 9001 system
Led regulatory compliance enhancements for 200 staff across 24 sites during a six-month project, coaching managers on audit preparation and developing action plans to meet HIQA and HSA standards
Focused on quality assurance and process optimization to ensure high standards and operational excellence

Jan 2016 - Dec 2018

3 years

Mullingar, Ireland

Operations Manager

Forus Training

Managed an ISO 9001 Quality Management System and implemented cloud-based tools like Administrate TMS to drive process improvements for customers
Managed a €300k budget and a team of seven staff plus 30 contracted trainers
Quality assured over 150 QQI modules, ensuring best practice in curriculum design and delivery
Acted for the Managing Director on regulatory matters
Performed rigorous quality auditing and stakeholder management, resulting in enhanced operational efficiency and customer satisfaction across training centres

Jan 2008 - Dec 2015

8 years

Mullingar, Ireland

Administrator

Forus Training

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Education (17 years), Healthcare (6 years), Government and Administration (6 years), and Professional Services (1 year).

Education

Healthcare

Government and Administration

Professional Services

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Operations (13 years), Quality Assurance (10 years), Project Management (5 years), Customer Service (2 years), Information Technology (2 years), and Legal (1 year).

Operations

Quality Assurance

Project Management

Customer Service

Information Technology

Legal

Summary

Results-driven quality assurance and compliance professional with over 10 years of experience leading quality management, process improvement, and regulatory adherence in public and private sectors. I started Riala Governance to spearhead AI policy consultancy, focusing on quality frameworks and compliance with standards like ISO/IEC 42001 and GDPR, leveraging my recent Professional Diploma in AI for Business (UCD, 2025). Certified as an ISO 9001 Lead Auditor, I excel in developing quality management systems, conducting audits, and driving operational excellence through data-driven insights and stakeholder collaboration.

Languages

English

Native

Irish

Native

Education

Oct 2024 - Jun 2025

UCD Professional Academy

Professional Diploma in AI for Business · AI for Business · Dublin, Ireland

Oct 2010 - Jun 2014

Trinity College Dublin

LL.B · Law · Dublin, Ireland

Certifications & licenses

Artificial Intelligence MOOC

Law Society of Ireland

Cybersecurity ICDL

ISO/IEC 42001 Artificial Intelligence Quality Infrastructure (AIQI)

Consumer Law Ready

Eurochambres (European Commission)

ISO 9001 Lead Auditor

SQT Training / IRCA

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ian based?

Ian is based in Dublin, Ireland.

What languages does Ian speak?

Ian speaks the following languages: English (Native), Irish (Native).

How many years of experience does Ian have?

Ian has at least 18 years of experience. During this time, Ian has worked in at least 9 different roles and for 8 different companies. The average length of individual experience is 2 years. Note that Ian may not have shared all experience and actually has more experience.

What roles would Ian be best suited for?

Based on recent experience, Ian would be well-suited for roles such as: Principal Advisor, External Authenticator, Training and Quality Manager.

What is Ian's latest experience?

Ian's most recent position is Principal Advisor at Riala Governance.

What companies has Ian worked for in recent years?

In recent years, Ian has worked for Riala Governance, ETBI, HSE / Abtran, Griffith College, and Leading Healthcare Providers Skillnet.

Which industries is Ian most experienced in?

Ian is most experienced in industries like Education, Healthcare, and Government and Public Administration. Ian also has some experience in Professional Services.

Which business areas is Ian most experienced in?

Ian is most experienced in business areas like Operations, Quality Assurance (QA), and Project Management. Ian also has some experience in Customer Service, Information Technology (IT), and Legal and Compliance.

Which industries has Ian worked in recently?

Ian has recently worked in industries like Education, Healthcare, and Government and Public Administration.

Which business areas has Ian worked in recently?

Ian has recently worked in business areas like Quality Assurance (QA), Project Management, and Customer Service.

What is Ian's education?

Ian holds a Bachelor in AI for Business from UCD Professional Academy and a Bachelor in Law from Trinity College Dublin.

Does Ian have any certificates?

Ian has 5 certificates. Among them, these include: Artificial Intelligence MOOC, Cybersecurity ICDL, and ISO/IEC 42001 Artificial Intelligence Quality Infrastructure (AIQI).