Pouya Fakhari - Senior Project Manager

Hamburg, Germany

Experience

Jan 2024 - Apr 2025

1 year 4 months

Senior Project Manager

Circle K Deutschland GmbH

Steering the rebranding of more than 40 applications, over 300 user accounts, and over 150 group mailboxes
Coordinated with business units, key users, and technical providers for scheduling and implementation
Analyzed 12 audit findings, developed a transition roadmap, and executed all measures on time
Defined the new scope according to BSI guidelines
Supported auditor selection process and prepared status reports for BSI
Designed a new role model in SAP, aligned with management, and implemented it
Created and delivered target-group-oriented training for responsible specialists
Coordinated requirements with network architects, evaluated vendors, and supported contract conclusion
Managed pre-staging of 300 laptops including configuration management
Ensured accessibility of critical TotalEnergies applications via VNext / Workspace Access with authentication strategy using Yubikey and Microsoft Authenticator
Supported go-live while meeting compatibility, security, and availability requirements
Shifted from a big-bang to an iterative rollout model to reduce risk
Defined an IT-side on/offboarding process for dual identities (TotalEnergies & Circle K)
Ensured technical data integrity between Workday, Entra ID, and O365
Implemented SAP-JDE cost center logic for ServiceNow orders
Managed the change of company data in over 40 applications, including web portals, templates, and communication
Led the SEPA mandate changeover for more than 2000 customers
Oversaw SAP billing logic implementation through an external development team, including testing and go-live validation by 2025-01-01
Collected IT-related auditor queries, coordinated with internal stakeholders, and prepared response documentation
Planned and managed migration of 1200 TB of data between two M365 tenants
Ensured data integrity, access continuity, and minimal downtime across OneDrive, Teams, SharePoint, and mailboxes
Migrated data lake solutions (AWS & Databricks) in coordination with cloud architects and business units
Coordinated testing, bug fixes, and go-live in close collaboration with internal teams and external partners

Jan 2024 - Mar 2024

3 months

Senior Project Manager

Successfully rebranded 40 centrally (Paris) and locally (Berlin) operated applications within time and budget
Established project structure and milestone planning, prioritized tasks, and assigned efficiently to team members
Designed and implemented project controlling with regular budget, risk, and resource analyses
Prepared M365 data migration including clarification of technical prerequisites and coordination with internal IT teams
Created reports and management overviews for executives to support strategic decisions
Actively involved stakeholders in planning and tracking to increase transparency on status and decision needs
Documented the entire project lifecycle (scope, progress, lessons learned) for quality assurance and handover
Managed rebranding of locally operated POS systems and coordinated technical and visual adjustments

Jul 2021 - Jan 2022

7 months

Project Manager – IT Contracts Workstream

Captured, analyzed, and evaluated the entire IT contract portfolio including risks, termination deadlines, and dependencies
Aligned IT requirements with business units to derive valid future system landscape and needs
Solicited quotes from software and hardware vendors, renegotiated contract terms, and developed handover strategies
Prepared action recommendations and implemented them in close coordination with IT director including escalation management
Supported handover to the future organizational unit including contract transfer, responsibilities, and deadline management

Jul 2019 - Sep 2019

3 months

Consultant & Project Manager – Technology Business Management (TBM)

Implemented ApptioOne Billing for automated service billing between IT and internal consumers
Gathered requirements from controlling, IT, and business units and configured the data model accordingly
Developed a KPI dashboard for transparency over IT service costs and automated monthly billing runs
Standardized and made the billing logic transparent, making IT value contribution visible to business units for the first time
Significantly improved billing quality and acceptance, greatly reducing misunderstandings and inquiries

Jun 2019 - Sep 2019

4 months

Consultant & Project Manager – Technology Business Management (TBM)

Conducted analysis of physical and virtual server landscapes and identified and documented unused systems
Consolidated and transformed server data from various sources including CMDB and inventory data
Presented results with concrete saving potentials to management
Calculated total cost of ownership (TCO) for server operations for the first time as basis for decommissioning inefficient systems
Achieved 12% cost savings by deactivating no longer required servers
Differentiated cost structure by services and consumers and integrated improved allocation into the TBM model

Nov 2018 - Feb 2019

4 months

Consultant – Technology Business Management (TBM)

Redefined processes and roles in IT controlling to establish clear responsibilities and communication channels
Developed and introduced standardized templates for change request management
Built a central knowledge base in Confluence to increase traceability and scalability
Improved quality of incoming change requests by 40% through clear criteria and structured management
Strengthened business-IT alignment through defined contacts and transparent decision-making processes

Oct 2018 - Jul 2023

4 years 10 months

Consultant & Project Manager – Technology Business Management (TBM)

Successfully implemented Apptio TBM Suite including data modeling, service costing, and automated KPI reporting
Designed and deployed a showback model as basis for enterprise-wide chargeback model
Made total cost of ownership (TCO) for IT services transparent, covering operations, infrastructure, licensing, and support
Reduced IT costs by 10% through identification of unused services and uncovering shadow IT
Optimized cost allocation to business units and significantly improved forecast accuracy
Introduced KPI dashboards for CIO and controlling with automated and standardized monthly reports
Trained business units in TBM logic, measurably increasing reporting acceptance through trainings and coaching

Nov 2014 - Feb 2018

3 years 4 months

Junior PMO

Created and regularly updated project reporting for management
Coordinated and documented change request management in a standardized manner
Supported agile sprint planning and co-developed JIRA backlogs
Moderated business area workshops for requirement clarification and process alignment
Designed and documented user stories, acceptance criteria, and test cases
Worked closely with software developers, UX designers, and controlling