Pouya Fakhari
Senior Project Manager
Experience
Senior Project Manager
Circle K Deutschland GmbH
- Steering the rebranding of more than 40 applications, over 300 user accounts, and over 150 group mailboxes
- Coordinated with business units, key users, and technical providers for scheduling and implementation
- Analyzed 12 audit findings, developed a transition roadmap, and executed all measures on time
- Defined the new scope according to BSI guidelines
- Supported auditor selection process and prepared status reports for BSI
- Designed a new role model in SAP, aligned with management, and implemented it
- Created and delivered target-group-oriented training for responsible specialists
- Coordinated requirements with network architects, evaluated vendors, and supported contract conclusion
- Managed pre-staging of 300 laptops including configuration management
- Ensured accessibility of critical TotalEnergies applications via VNext / Workspace Access with authentication strategy using Yubikey and Microsoft Authenticator
- Supported go-live while meeting compatibility, security, and availability requirements
- Shifted from a big-bang to an iterative rollout model to reduce risk
- Defined an IT-side on/offboarding process for dual identities (TotalEnergies & Circle K)
- Ensured technical data integrity between Workday, Entra ID, and O365
- Implemented SAP-JDE cost center logic for ServiceNow orders
- Managed the change of company data in over 40 applications, including web portals, templates, and communication
- Led the SEPA mandate changeover for more than 2000 customers
- Oversaw SAP billing logic implementation through an external development team, including testing and go-live validation by 2025-01-01
- Collected IT-related auditor queries, coordinated with internal stakeholders, and prepared response documentation
- Planned and managed migration of 1200 TB of data between two M365 tenants
- Ensured data integrity, access continuity, and minimal downtime across OneDrive, Teams, SharePoint, and mailboxes
- Migrated data lake solutions (AWS & Databricks) in coordination with cloud architects and business units
- Coordinated testing, bug fixes, and go-live in close collaboration with internal teams and external partners
Senior Project Manager
- Successfully rebranded 40 centrally (Paris) and locally (Berlin) operated applications within time and budget
- Established project structure and milestone planning, prioritized tasks, and assigned efficiently to team members
- Designed and implemented project controlling with regular budget, risk, and resource analyses
- Prepared M365 data migration including clarification of technical prerequisites and coordination with internal IT teams
- Created reports and management overviews for executives to support strategic decisions
- Actively involved stakeholders in planning and tracking to increase transparency on status and decision needs
- Documented the entire project lifecycle (scope, progress, lessons learned) for quality assurance and handover
- Managed rebranding of locally operated POS systems and coordinated technical and visual adjustments
Project Manager – IT Contracts Workstream
- Captured, analyzed, and evaluated the entire IT contract portfolio including risks, termination deadlines, and dependencies
- Aligned IT requirements with business units to derive valid future system landscape and needs
- Solicited quotes from software and hardware vendors, renegotiated contract terms, and developed handover strategies
- Prepared action recommendations and implemented them in close coordination with IT director including escalation management
- Supported handover to the future organizational unit including contract transfer, responsibilities, and deadline management
Consultant & Project Manager – Technology Business Management (TBM)
- Implemented ApptioOne Billing for automated service billing between IT and internal consumers
- Gathered requirements from controlling, IT, and business units and configured the data model accordingly
- Developed a KPI dashboard for transparency over IT service costs and automated monthly billing runs
- Standardized and made the billing logic transparent, making IT value contribution visible to business units for the first time
- Significantly improved billing quality and acceptance, greatly reducing misunderstandings and inquiries
Consultant & Project Manager – Technology Business Management (TBM)
- Conducted analysis of physical and virtual server landscapes and identified and documented unused systems
- Consolidated and transformed server data from various sources including CMDB and inventory data
- Presented results with concrete saving potentials to management
- Calculated total cost of ownership (TCO) for server operations for the first time as basis for decommissioning inefficient systems
- Achieved 12% cost savings by deactivating no longer required servers
- Differentiated cost structure by services and consumers and integrated improved allocation into the TBM model
Consultant – Technology Business Management (TBM)
- Redefined processes and roles in IT controlling to establish clear responsibilities and communication channels
- Developed and introduced standardized templates for change request management
- Built a central knowledge base in Confluence to increase traceability and scalability
- Improved quality of incoming change requests by 40% through clear criteria and structured management
- Strengthened business-IT alignment through defined contacts and transparent decision-making processes
Consultant & Project Manager – Technology Business Management (TBM)
- Successfully implemented Apptio TBM Suite including data modeling, service costing, and automated KPI reporting
- Designed and deployed a showback model as basis for enterprise-wide chargeback model
- Made total cost of ownership (TCO) for IT services transparent, covering operations, infrastructure, licensing, and support
- Reduced IT costs by 10% through identification of unused services and uncovering shadow IT
- Optimized cost allocation to business units and significantly improved forecast accuracy
- Introduced KPI dashboards for CIO and controlling with automated and standardized monthly reports
- Trained business units in TBM logic, measurably increasing reporting acceptance through trainings and coaching
Junior PMO
- Created and regularly updated project reporting for management
- Coordinated and documented change request management in a standardized manner
- Supported agile sprint planning and co-developed JIRA backlogs
- Moderated business area workshops for requirement clarification and process alignment
- Designed and documented user stories, acceptance criteria, and test cases
- Worked closely with software developers, UX designers, and controlling
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (8 years), Energy (1.5 years), and Retail (1.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (9.5 years), Project Management (5.5 years), Finance (5 years), Business Intelligence (5 years), Product Development (3.5 years), and Operations (1.5 years).
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