Phillip Truppe - CRM Manager | FRATCH

en
de

Munich, Germany

Experience

Jan 2024 - Dec 2024

1 year

CRM Manager

Entrepreneurs Club e.K.

Switched from the old Group Edition to the current Enterprise Edition
Customized and extended the features of the current instance based on new requirements
Harmonized a large number of existing customer records
Loaded updated and new data via Data Loader

Jan 2024 - May 2024

5 months

CRM Manager

Q-Railing Europe GmbH & Co. KG

Consulting on applications, solutions, and processes
Complete setup of the Sales Cloud including all related analyses
Working on various requirements tailored to the sales structure and department needs
Integration of Microsoft FS CM ERP with Salesforce on the CRM side

Apr 2023 - Jul 2023

4 months

Seevetal, Germany

Consultant, Administrator

svt Unternehmensgruppe

Analyzing the existing instance for optimization needs
Handling tasks and requests of internal customers
Increasing user adoption within the company group
Consulting on various Salesforce topics
Supporting the implementation of two interfaces and APIs

Nov 2022 - Dec 2023

1 year 2 months

Mannheim, Germany

ProductOwner, Consultant

E.ON Energie Deutschland GmbH

Created a Power BI dashboard tracking issues and bugs from Salesforce
Consulting on applications, solutions, and processes
Interim Product Owner for MuleSoft middleware in the MuleSoft Central Team Tribe
Point of contact for KPMG audit on compliance
Various administrative team lead and project management tasks within the squad, including HR selection

Jun 2022 - Aug 2022

3 months

Munich, Germany

Consultant, Administrator

Merz Pharma / Merz Aesthetics GmbH

Consulting on the implemented Salesforce application
Sorting dozens of objects and fields from a confusing original structure
Creating various reports and dashboards

Sep 2021 - Jan 2022

5 months

Munich, Germany

Consultant, Administrator, Developer

Deutsche Bahn AG, DB Systel

End-to-end consulting for implementing Service Cloud modules
Building an application based on customer requirements with role concepts, various profiles, access restrictions, layouts, and record types
Creating and customizing an Experience Site
Communicating and collaborating with project managers and stakeholders
Assisting in customizing a Service Cloud solution in another part of Deutsche Bahn AG
Deployment, go-live, fields and objects, permissions, testing
Community Cloud

Nov 2020 - May 2021

7 months

Fürstenfeldbruck, Germany

Project Manager

Carpathian Transport Line GmbH

Comprehensive consulting on implementing Sales Cloud
Uploading and harmonizing existing customer data via Data Loader
Preparation, scaling, customization, and go-live:
Users, security (health check), permissions, CI, reports & dashboards, profiles, data migration, creation and adjustment of fields and objects, mobile administration, installing an app from AppExchange, activity management, creating a lead-to-cash process, setting up web-to-lead and web-to-case, Salesforce for Outlook, workflows and processes

Sep 2019 - Jan 2020

5 months

Munich, Germany

Consultant

BMW AG / BMW Group

Attending sales-side workshops
Advising on approved and preferred procedures as well as specific requirements of the German market

Skills

As A User For About 5 Years
As An Administrator & Consultant For About 4 Years
18 Years Of Work Experience As A Sales Employee Of Premium Products
Experience In Small Companies, Mid-sized Businesses, And A Corporation
Among Others, From 2012 To 2020 At Bmw Ag / Bmw Group
Passed Sales Manager Assessment At Audi Ag

Languages

German

Native

English

Advanced

Education

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Industrial clerk training (IHK certified) · Industrial Clerk

Certifications & licenses

IT System Administrator

IHK

Project Management

Munich Adult Education Center

Salesforce Trailhead

Salesperson (according to VDA, VDIK, ZDK)

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