Gordan V. - Founder – Consultant for Revenue Operations, Automation & Process Optimization (Sales/Mkt/CS)

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Vienna, Austria

Experience

Mar 2023 - Present

2 years 6 months

Vienna, Austria

Founder – Consultant for Revenue Operations, Automation & Process Optimization (Sales/Mkt/CS)

Boom Strategy GmbH

Leadership of Comprehensive Optimization Projects: Managed large-scale sales and process optimization initiatives for clients including BASF, British American, IDNow, AvconJet, etc.
Technology Implementation: Planned and executed CRM and digital strategies to increase process automation, integrate AI, enhance reporting capabilities, and ensure data integrity
Process & Strategy Development: Designed and standardized core workflows across Marketing, Sales, and Customer Success teams to drive sustainable revenue growth and team throughput
Sparring & Coaching: Provided ongoing advisory to C-level executives; supported organizational restructuring and strategic direction, as well as facilitated change-management efforts

Mar 2017 - Jun 2020

3 years 4 months

Munich, Germany

Founder – Business Development & Product Management

RetailQuant (Retail IoT, A.I. and Data Analytics)

Created a multi-award-winning video sensor and data analytics solution for in-store customer profiling (demographic and behavioral) in the retail industry
Held overall responsibility for design, finance, business development, marketing, and administration
Secured EUR 250K in seed funding from prominent investors such as METRO Group and TechStars VC
Served retail clients like Lagardere (FR), Jumbo (NL), Telefonica (DE) and brands like Coca Cola (DE)

May 2015 - Mar 2023

7 years 11 months

Munich, Germany

Founder – Independent SalesOps & Business Development Consultant / Interim Manager

Developize GmbH

Boutique consulting practice for sales operations, digitalization, business dev. & change management
Served as an interim manager for teams in industries such as MedTech, intralogistics (robotics), FMCG, wholesale, and automotive
Coached leadership teams on strategy, business development, and revenue/sales management

Jan 2014 - Apr 2015

1 year 4 months

Munich, Germany

Business Development Manager – EMEA

AEC Europe (Automotive Wholesale & Import)

Built the European branch responsible for importing and wholesaling the “Dodge” and “RAM” brands
Created a pan-European dealership network while managing country-specific regulations
Introduced a CRM system and contributed to the design of key operational processes

Mar 2011 - Nov 2013

2 years 9 months

Munich, Germany

Assortment Manager, Buyer & Merchant for Men’s Labels – Central & Northern Europe

Ralph Lauren (Fashion)

Drove the wholesale strategy and assortment across six countries in Europe
Co-developed and launched a new sales process
Achieved the highest success rate among European strategy teams within one year
Expanded responsibilities to cover Northern Europe after just 1.5 years

Jun 2008 - Jan 2011

2 years 8 months

Vienna, Austria

Product Manager (Marketing) – Austria

CHANEL (Fashion, FMCG, Luxury)

Led marketing activities for the full product range across Austria
Planned and executed around 30 product launch campaigns
Oversaw and coordinated 100+ local events and promotions
Supported budget management and media partnerships
Promoted to the youngest Product Manager in Europe after a six-month internship

Vienna, Austria

Consultant for Process Optimization & Customer Success

AvconJet

Developed and implemented new workflows to improve operational efficiency and data utilization, with a focus on post-sales and customer success in the business aviation sector
Restructured and optimized Salesforce for better data integrity and automated sales processes

Heidelberg, Germany

Interim Director, Revenue Operations

BASF – Forward AM

Realigned sales processes across EMEA, the USA, and APAC
Designed and implemented new technologies and processes to boost revenue and market reach

Vienna, Austria

Interim Head of Sales

Chateau Natal

Deployed HubSpot to optimize the sales process and improve customer management
Developed investment and sales strategies for medical supplies and equipment

Munich, Germany

Interim Head of Sales Operations

IDnow

Built and led an SDR (Sales Development Representative) team
Integrated HubSpot (Marketing) and Salesforce (Sales) to enhance efficiency and sales oversight

Summary

Holistic Process Optimization: Developing and rolling out scalable end-to-end processes across the customer journey to increase revenue, reduce costs, and enable automation.

Data Analysis & KPI Management: Setting up and maintaining clean data architectures; designing KPIs for data-driven decision-making; coaching leadership to manage teams via performance metrics

Team Leadership & Change Management: Building, guiding, and coaching international teams; driving sustainable transformation initiatives

Technology & Digitalization: Integrating modern technologies (AI, automation workflows, CRM platforms such as Salesforce, HubSpot, MS Dynamics, Pipedrive) to enhance efficiency and optimize processes

Sparring & Coaching: Acting as a strategic and organizational sparring partner to executives; delivering coaching focused on both customer engagement and employee development