Igor Jovanovic - Business Systems & Enablement Manager

Q: Where is Igor based?

Igor is based in Belgrade, Serbia and prefers 100% remote projects.

Q: What languages does Igor speak?

Igor speaks the following languages: English (Native), Serbian (Native), German (Advanced), Spanish (Intermediate), Chinese (Intermediate) .

Q: How many years of experience does Igor have?

Igor has at least 11 years of experience. During this time, Igor has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 2 years and 11 months . Note that Igor may not have shared all experience and actually has more experience.

Q: What is Igor's latest experience?

Igor's most recent position is Business Systems & Enablement Manager at MonetizeMore .

Q: What companies has Igor worked for in recent years?

In recent years, Igor has worked for MonetizeMore , NCR Voyix , NCR Corporation , and Ministry of Defense .

Q: Which industries is Igor most experienced in?

Igor is most experienced in industries like Information Technology (IT) , Transportation and Logistics , and Banking and Finance . Igor also has some experience in Government and Public Administration , Advertising , and Food and Beverage .

Q: Which business areas is Igor most experienced in?

Igor is most experienced in business areas like Project Management , Operations , and Supply Chain Management . Igor also has some experience in Information Technology (IT) , Marketing , and Finance .

Q: Which industries has Igor worked in recently?

Igor has recently worked in industries like Information Technology (IT) , Banking and Finance , and Government and Public Administration .

Q: Which business areas has Igor worked in recently?

Igor has recently worked in business areas like Project Management , Operations , and Information Technology (IT) .

Recommended expert

Belgrade, Serbia

Experience

Jun 2024 - Present

1 year 9 months

Business Systems & Enablement Manager

MonetizeMore

Setup, management, and coordination of the BSE team of 5, consisting of Salesforce developers, Revenue Operations analysts, Project Managers, and one Customer Experience Lead, distributed among four time zones (PHT to PST).
Onboarded into the company’s Leadership team.
Plotted out, created, and fully onboarded Project Management Office (PMO) framework, including all necessary project documentation, enabling the setup and successful closure of multiple Salesforce and process-oriented projects over five months.
Coordinated 100% automation of the Customer Experience process, ensuring surveys flow at scheduled times, responses are collected and comprehended by an internal AI, and action items flow directly into the owner team's pipeline.
Perfected stakeholder communication channels, leading to successful multi-project completion and driving Salesforce CSAT score from 61% to 80% within the first three months.
Paved the way for creating the Lean Six Sigma Masters Committee after four months, to act as the governing body for all internal and publisher-oriented processes.
Ensured Salesforce success as the single CRM, deprecating 100% of reliance on HubSpot within the first three months of onboarding.
Saved between $10k–$20k per annum by integrating ActiveCampaign, Zendesk, and Jira into Salesforce within a five-month timeframe.

Oct 2023 - Jun 2024

9 months

Serbia

Revenue Assurance Program Lead

NCR Voyix

Setup and management of the Global Revenue Assurance program, including preparation of projects, processes, and KPIs, hiring and leading a team of 5 (3 direct and 2 second-line reports) across EMEA and APAC regions.
Presented, planned, and managed the Customer Health Checkup project, assuring the collection of over $45M of leaking revenue, surpassing goals and KPIs by over 50%.
Managed exploration and analysis of partner team processes (Prepaid Maintenance, Software Subscription, Disputes, and Acquisitions), developing new, fine-tuned process maps through DMAIC methodology and interviews.
Ensured cross-functional and cross-industrial cooperation to create Customer Baseline, a live database containing information on all active and past NCR Voyix customers, contracts, and revenue flows.
Oversaw the Disputes Improvement program, led by a direct report.

May 2021 - Sep 2023

2 years 5 months

Serbia

Solutions Project Manager

NCR Corporation

Led core banking enablement projects through collaborative approaches and timely status updates with Customer Success Managers, Account Executives, and Product/Dev/QA teams.
Improved the global NPS score by one point through coordination of market-specific (NAMER, CLA, LATAM, EMEA, APAC) and global projects, including a two-point increase in NAMER NPS.
Decreased team costs by $350k/year by streamlining Order Process Quality and Invoicing processes into a combined Center of Excellence.
Executed product integrations among compatible platforms, increasing global efficiency and productivity by 25% and reducing costs by over $100k/year within the project lifecycle.
Achieved revenue recovery of over $26M by May 2021, exceeding annual team expectations by 5%.
Organized and implemented DMAIC analysis (process map, RACI matrix, SIPOC diagram) of the Service Assumption process, reaching critical improvement points.
Streamlined tool integration through biweekly sprints (QuoteBuilder into ServiceNow), replacing the need for live communication through a problem-solving approach and requirements prioritization.

Jan 2019 - May 2021

2 years 5 months

Belgrade, Serbia

Project Manager, International Cooperation

Ministry of Defense

Managed European Union IT, healthcare, and military projects, along with multiple medical donations and e-learning programs.
Acted as Team Manager (June 2020 – February 2021) with successful leadership of 5–10 multi-million dollar projects annually.
Documented projects within a major Gantt chart and Work Breakdown Structure (WBS).
Redesigned and improved the Project/Program Management process.

Jan 2016 - Jan 2019

3 years 1 month

Belgrade, Serbia

Supply Chain Manager

Memfis doo

Oct 2014 - Jan 2016

1 year 4 months

Belgrade, Serbia

Trainee in Marketing

Nestle Adriatic S

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (3 years), Transportation (3 years), Banking and Finance (2.5 years), Government and Administration (2.5 years), Advertising (1.5 years), and Food and Beverage (1.5 years).

Information Technology

Transportation

Banking and Finance

Government and Administration

Advertising

Food and Beverage

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (7 years), Operations (5 years), Supply Chain Management (3 years), Information Technology (1.5 years), Marketing (1.5 years), and Finance (0.5 years).

Project Management

Operations

Supply Chain Management

Information Technology

Marketing

Finance

Summary

Experienced Information Technology, Customer Experience, and Revenue Operations Project/Program Manager, with a demonstrated history of working in software, hardware, and financial industries. Expert at identifying opportunities to maximize product value, as well as eliminate overhead costs and process waste. Decisive and effective communicator, with a hands-on approach to addressing issues and growth opportunities. Strong diversity and inclusion advocate.

Skills

Tech Stack

Salesforce
Notion
Smartsheet
Oracle
Okm
Bi/tableau
Gainsight
Jira
Trello
Slack

Skillset

Project/program Management
Agile Methodology/scrum
Software Project Management
Process Development & Improvement
Product Management
Product Development & Testing
Data Analysis, Design & Modeling
Customer Care & Communication
Effective Written And Oral Communication

Languages

English

Native

Serbian

Native

German

Advanced

Spanish

Intermediate

Chinese

Intermediate

Education

Oct 2009 - Sep 2014

Faculty of Organizational Sciences

Master of Science (Business Management, Tech Development, Administration) · Business Management, Tech Development, Administration · Belgrade, Serbia · 9.71

Certifications & licenses

Entitlement Green Program

Udemy

Product Management For AI & Data Science

Udemy

Voice Of Employee (Program Manager) Generative AI

PMI

Smartsheet Core App

Smartsheet University

Solutions Project Manager

NCR Corporation, Serbia

Lean Six Sigma - Black Belt

go4sixsigma

Kickoff Waterfall & Agile Courses Project Manager, International Cooperation, Ministry Of Defense, Belgrade, Serbia

PMI

Profile

Created

January 2025

Last Update

February 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Igor based?

Igor is based in Belgrade, Serbia and prefers 100% remote projects.

What languages does Igor speak?

Igor speaks the following languages: English (Native), Serbian (Native), German (Advanced), Spanish (Intermediate), Chinese (Intermediate).

How many years of experience does Igor have?

Igor has at least 11 years of experience. During this time, Igor has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years and 11 months. Note that Igor may not have shared all experience and actually has more experience.

What roles would Igor be best suited for?

Based on recent experience, Igor would be well-suited for roles such as: Business Systems & Enablement Manager, Revenue Assurance Program Lead, Solutions Project Manager.

What is Igor's latest experience?

Igor's most recent position is Business Systems & Enablement Manager at MonetizeMore.

What companies has Igor worked for in recent years?

In recent years, Igor has worked for MonetizeMore, NCR Voyix, NCR Corporation, and Ministry of Defense.

Which industries is Igor most experienced in?

Igor is most experienced in industries like Information Technology (IT), Transportation and Logistics, and Banking and Finance. Igor also has some experience in Government and Public Administration, Advertising, and Food and Beverage.

Which business areas is Igor most experienced in?

Igor is most experienced in business areas like Project Management, Operations, and Supply Chain Management. Igor also has some experience in Information Technology (IT), Marketing, and Finance.

Which industries has Igor worked in recently?

Igor has recently worked in industries like Information Technology (IT), Banking and Finance, and Government and Public Administration.

Which business areas has Igor worked in recently?

Igor has recently worked in business areas like Project Management, Operations, and Information Technology (IT).

What is Igor's education?

Igor holds a Master in Business Management, Tech Development, Administration from Faculty of Organizational Sciences.

Does Igor have any certificates?

Igor has 7 certificates. Among them, these include: Entitlement Green Program, Product Management For AI & Data Science, and Voice Of Employee (Program Manager) Generative AI.

What is the availability of Igor?

Igor is immediately available full-time for suitable projects.

What is the rate of Igor?

Igor's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.