Jelena Jovancevic

Head of New Products & Hybrid Studies (Customer Insights)

Jelena Jovancevic
Belgrade, Serbia

Experience

Dec 2022 - Sep 2025
2 years 10 months
Hybrid

Head of New Products & Hybrid Studies (Customer Insights)

Kynetec

  • Lead the design and implementation of new research frameworks and hybrid methodologies (e.g., combining qualitative and quantitative approaches, panel/longitudinal and custom research studies, adapting methodologies to different data collection types, data mining, advanced segmentation and analytical frameworks…)

  • Standardize innovation processes across teams using structured protocols

  • Design and oversee management of complex, multi-country, multi-crop, multi-target group research projects, ensuring robust methodology and actionable insights

  • Ensure methodological rigor and actionable outcomes that support strategic decisions for clients in competitive agricultural markets

  • Act as a strategic advisor to clients, addressing critical business questions and offering new solutions

  • Collaborate with commercial teams to tailor solutions and integrate new offerings into client strategies

  • Support clients’ sales, marketing, BI and R&D teams with high-quality data and insights

  • Increase efficiency, reduce risk, and generate revenue through successful new product offerings

  • Deliver actionable insights that help clients optimize product portfolios, pricing, and marketing strategies

  • Expand research coverage to new markets and crops, attracting new clients and strengthening EMEA leadership and global reach

  • Set quality benchmarks for new product launches that drive confidence in strategic decisions

Oct 2020 - Present
5 years 4 months

Research & Insights Strategy Consultant

Independent

Aug 2019 - Nov 2022
3 years 4 months

Senior Research Director (Customer Insights)

Kynetec

  • Transform client business questions into robust research designs; oversee proposal writing, pricing, and approval processes for complex projects; define value pricing and evaluate project costs

  • Lead and develop a team of senior researchers across multiple accounts and markets; ensure resource allocation and capacity planning for timely, high-quality project delivery; contribute to departmental strategy and share best practices

  • Ensure projects are delivered on time, within budget, and at the highest quality; monitor KPIs and resolve issues that could impact project success; support pilot projects and coordinate with regional/global teams

  • Deliver strategic insights by connecting multiple data sources into a cohesive story; create impactful reports and actionable recommendations for senior client stakeholders; present findings to clients, including executive-level audiences

  • Act as a strategic consultant during proposal and design stages; lead regional and global pitches and negotiations; drive cross-selling opportunities between custom and syndicated research

  • Design, lead and successfully deliver complex, multi-country projects and global research programs

  • Deliver high-quality insights that inform strategic decisions for global clients

  • Expand client relationships through satisfaction and retention, consulting and cross-selling

  • Develop and retain a high-performing research team

Aug 2016 - Jul 2019
3 years

Key Account Manager & Senior Project Manager

Kleffmann Group

  • Act as the primary point of contact for key clients, building strong partnerships, trust and maintaining high levels of customer loyalty; develop and implement strategic account plans, including forecasting and governance for new business opportunities
  • Evaluate client briefs and provide conceptual input for research design; develop proposals and pricing strategies, ensuring alignment with client objectives
  • Manage multiple complex projects from proposal to delivery, ensuring on-time, on-budget completion; oversee research design, execution, and quality control for both qualitative and quantitative studies; organize regular reviews of project status and deliverables
  • Deliver strategic insights by integrating data from multiple sources; create impactful reports and actionable recommendations; present findings to mid-level and senior client stakeholders
Aug 2011 - Jul 2016
5 years

Research Manager (Ad Hoc Research)

Kleffmann Group

  • Assist in creating proposals, including drafting study concepts and estimating costs; design questionnaires, topic guides, and code plans for quantitative and qualitative studies
  • Act as project manager for ad hoc projects; ensure projects are delivered on time, within budget, and to quality standards; coordinate internal teams, external partners, and suppliers to maintain smooth execution
  • Analyse data, run crosstabs, and interpret results for meaningful insights; create impactful reports and presentations; draft executive summaries and recommendations for client decision-making; present findings to junior and mid-level client stakeholders
Sep 2007 - Jul 2011
3 years 11 months

Research Manager (Custom Research)

MEMRB Retail Tracking Services

Aug 2006 - Aug 2007
1 year 1 month

Research Manager

Interactive Research, Public Opinion and Market Research Agency

Apr 2005 - Jul 2006
1 year 4 months

Assistant Researcher (Ad Hoc Research)

GfK Belgrade, Centre for Marketing Research

Summary

Senior research and innovation strategist specializing in market research, customer insights, and product development. Proficient in project management and process improvements focused on understanding business needs, simplifying procedures, analysing problems and designing innovative solutions. Expert in complex multi-country research design and project management, aligning cross-functional teams around measurable commercial objectives and delivering actionable insights to support strategic decisions. With over 14 years of experience in the agricultural sector, I specialize in transforming complex business questions into effective research strategies, collaborating with marketing, BI, R&D, and commercial teams to generate insights on market dynamics and customer behaviour, ultimately supporting evidence-based decision-making for companies in agriculture.

Skills

  • Research Strategy & Design

  • Data Analysis & Visualization

  • Storytelling & Executive Reporting

  • Project Management

  • Innovation Management

  • Process Mapping And Optimisation

  • Global Standardisation

  • Team Leadership

  • Sales Support And Development

  • Customer Relationship Management

  • Client Consulting & Account Strategy

  • Market Entry

  • Market Tracking

  • Brand Health

  • Customer Journey Mapping

  • Purchasing Behaviours

  • Customer Segmentation

  • User Experience

  • Customer Satisfaction

  • Brand Retention / Switching

  • Concept Testing

  • Message / Ad / Name / Package Testing

  • Pricing Analysis

  • Value Proposition

  • Touch Point Analysis

  • Sales Force Effectiveness

  • Competitor Analysis

  • Pre / Post Launch Analysis

  • Ms Office

  • Spss Statistics

  • Hubspot Crm

  • Sharepoint / Teams

  • Ai-assisted Tools

  • Driving Licence Cat. B

  • Advertising

  • Agriculture

  • Automotive

  • Financial Services (Banking & Insurance)

  • Fmcg (Fast-moving Consumer Goods)

  • Healthcare

  • Media

  • Non-governmental Organizations (Ngos)

  • International Organizations

  • Pharmaceuticals

  • Retail

  • Telecommunications

  • Tourism

  • Strategic Insights Research In Crop Protection

  • Strategic Insights Research In Seeds

  • Strategic Insights Research In Fertilizers

  • Strategic Insights Research In Machinery

Languages

Serbian
Native
English
Advanced

Education

University of Belgrade, Faculty of Philosophy

Master of Arts in Sociology · Sociology · Belgrade, Serbia

University of Belgrade, Faculty of Philosophy

Bachelor of Arts in Sociology · Sociology · Belgrade, Serbia

Certifications & licenses

Key Account Sales Negotiation Training

Link Group

How To Deal With A Difficult Client Training

Kontrakt Osh Grupa Szkoleniowa

Driving Licence Cat. B

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