Anja Topalovic - Operations/ Project Manager

Q: Where is Anja based?

Anja is based in Belgrade, Serbia and prefers 100% remote projects.

Q: What languages does Anja speak?

Anja speaks the following languages: Serbian (Native), English (Advanced), German (Intermediate), Italian (Intermediate) .

Q: How many years of experience does Anja have?

Anja has at least 10 years of experience. During this time, Anja has worked in at least 8 different roles and for 5 different companies . The average length of individual experience is 1 year and 2 months . Note that Anja may not have shared all experience and actually has more experience.

Q: What is Anja's latest experience?

Anja's most recent position is Operations/ Project Manager at Chipstars Online Casino .

Q: What companies has Anja worked for in recent years?

In recent years, Anja has worked for Chipstars Online Casino , SEO Monsters , GetSwift , and Freelance .

Q: Which industries is Anja most experienced in?

Anja is most experienced in industries like Information Technology (IT) , Advertising , Media, and Entertainment and Publishing . Anja also has some experience in Tourism and Hospitality and Transportation and Logistics .

Q: Which business areas is Anja most experienced in?

Anja is most experienced in business areas like Operations , Marketing , and Human Resources (HR) . Anja also has some experience in Project Management and Customer Service .

Q: Which industries has Anja worked in recently?

Anja has recently worked in industries like Information Technology (IT) , Advertising , Media, and Entertainment and Publishing .

Q: Which business areas has Anja worked in recently?

Anja has recently worked in business areas like Marketing , Project Management , and Human Resources (HR) .

Recommended expert

Belgrade, Serbia

Experience

Oct 2023 - Present

2 years 6 months

Operations/ Project Manager

Chipstars Online Casino

Lead daily operations, ensuring seamless execution of online casino projects.
Report directly to shareholders, providing detailed project updates and performance insights.
Oversee HR services, including recruitment, employee onboarding, and performance management.
Implemented new project management tools, resulting in a 15% increase in team productivity.
Enhanced operational efficiency by 12% through process optimization and proactive issue resolution.

Jan 2023 - Present

3 years 3 months

Operations Manager

SEO Monsters

Oversee daily internal and external processes for a 15-member international team.
Initiate and manage email and social media campaigns, leading to increased brand visibility.
Created style guides and ad creatives, improving the consistency and quality of marketing materials.
Identified and tested new HR tools, enhancing recruitment and onboarding processes.
Achievements: 10% increase in team productivity, 15% operational efficiency boost, and an 8% reduction in operational costs.

Apr 2022 - Oct 2023

1 year 7 months

Project Manager

GetSwift

Spearheaded agile practices within three diverse teams, ensuring seamless project execution.
Managed multiple monthly projects using Scrum and Kanban methodologies.
Facilitated agile ceremonies and utilized tools like Asana, JIRA, and Confluence for task management.
Achievements: 20% reduction in project delays, 15% increase in team efficiency, and 85% on-time project delivery rate.

Mar 2021 - Present

5 years 1 month

Content and Copywriter

Freelance

Write, proofread, and optimize content for SEO for clients including Digital Silk and Avocado.

Jan 2021 - Apr 2022

1 year 4 months

Onboarding Manager

GetSwift

Orchestrated smooth onboarding experiences, customizing processes to suit diverse client needs.
Coordinated across departments to ensure seamless client transitions.
Conducted training sessions for new clients on using the software, ensuring high user adoption rates.
Monitored client feedback and adjusted onboarding strategies to improve satisfaction.
Achievements: Enhanced client onboarding satisfaction by 18% as reflected in positive client feedback and surveys.

Sep 2018 - Dec 2020

2 years 4 months

Operations Assistant

Karisma Hotels and Resorts

Assisted the Operations Manager in analyzing data to enhance operational strategies and guest experiences.
Coordinated with various departments to streamline operations and improve service quality.
Developed and implemented standard operating procedures (SOPs) to ensure consistency and high service standards.
Supported the implementation of process improvements to boost efficiency and reduce costs.
Achievements: Improved operational efficiency by 12%, contributing to enhanced guest satisfaction and operational cost savings.

Jan 2017 - Aug 2018

1 year 8 months

Team Lead

Karisma Hotels and Resorts

Directed a team of 15 customer support and admin agents, providing training and ongoing support to maintain high service standards.
Monitored team performance and provided feedback to improve customer service quality.
Handled escalated guest complaints and resolved issues to ensure guest satisfaction.
Developed training programs to improve team skills in customer interaction and problem-solving.
Collaborated with the HR department to recruit and onboard new team members.
Achievements: Increased customer satisfaction ratings by 15% through targeted training and process improvements.

Sep 2016 - Jan 2017

5 months

Support Agent

Karisma Hotels and Resorts

Managed room bookings and addressed guest inquiries, striving for VIP service.
Achievements: 93% positive feedback rate from guests.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (5 years), Advertising (5 years), Media and Entertainment (5 years), Tourism (4.5 years), and Transportation (3 years).

Information Technology

Advertising

Media and Entertainment

Tourism

Transportation

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Operations (5.5 years), Human Resources (5 years), Marketing (5 years), Project Management (4 years), and Customer Service (3 years).

Operations

Human Resources

Marketing

Project Management

Customer Service

Summary

Seasoned operations and project manager with over 7 years of experience in leading projects, optimizing processes, and enhancing team performance. Proven track record in the online casino industry and B2B software products, delivering measurable improvements in operational efficiency and client satisfaction. Adept at using Agile methodologies and various project management tools. Committed to continuous professional growth and excellence.

Skills

Technical Skills

Project Management: Jira, Trello, Asana, Monday.com
Collaboration: Confluence, Slack, Teams, Zoom
Productivity Suites: Office 365, G-suite
Hr Management: Remote.com, Bamboohr
Design: Figma, Adobe Suite
Crm: Salesforce, Zendesk

Core Competencies

Project Management
Software Development
Budgeting And Cost Analysis
Enterprise Resource Planning (Erp)
Staff And User Training
Process Improvement

Soft Skills

Communication: Managed Stakeholder Communications With Clarity And Consistency.
Leadership: Directed Teams To Achieve Project Goals, Fostering Collaboration.
Problem-solving: Resolved Project Issues Proactively, Minimizing Delays.
Adaptability: Thrived In Dynamic Environments, Adapting To New Challenges.
Time Management: Balanced Multiple Projects, Consistently Meeting Deadlines.
Emotional Intelligence: Maintained High Team Morale, Addressing Interpersonal Issues Effectively.

Languages

Serbian

Native

English

Advanced

German

Intermediate

Italian

Intermediate

Profile

Created

March 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Anja based?

Anja is based in Belgrade, Serbia and prefers 100% remote projects.

What languages does Anja speak?

Anja speaks the following languages: Serbian (Native), English (Advanced), German (Intermediate), Italian (Intermediate).

How many years of experience does Anja have?

Anja has at least 10 years of experience. During this time, Anja has worked in at least 8 different roles and for 5 different companies. The average length of individual experience is 1 year and 2 months. Note that Anja may not have shared all experience and actually has more experience.

What roles would Anja be best suited for?

Based on recent experience, Anja would be well-suited for roles such as: Operations/ Project Manager, Operations Manager, Project Manager.

What is Anja's latest experience?

Anja's most recent position is Operations/ Project Manager at Chipstars Online Casino.

What companies has Anja worked for in recent years?

In recent years, Anja has worked for Chipstars Online Casino, SEO Monsters, GetSwift, and Freelance.

Which industries is Anja most experienced in?

Anja is most experienced in industries like Information Technology (IT), Advertising, Media, and Entertainment and Publishing. Anja also has some experience in Tourism and Hospitality and Transportation and Logistics.

Which business areas is Anja most experienced in?

Anja is most experienced in business areas like Operations, Marketing, and Human Resources (HR). Anja also has some experience in Project Management and Customer Service.

Which industries has Anja worked in recently?

Anja has recently worked in industries like Information Technology (IT), Advertising, Media, and Entertainment and Publishing.

Which business areas has Anja worked in recently?

Anja has recently worked in business areas like Marketing, Project Management, and Human Resources (HR).

What is the availability of Anja?

Anja is immediately available part-time for suitable projects.

What is the rate of Anja?

Anja's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.