Mira Domazet - Project Manager

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Zagreb, Croatia

Experience

Sep 2024 - Feb 2025

6 months

United States

Project Manager

McCormick

Led the successful upgrade/migration of middleware infrastructure, ensuring 100% system stability post-deployment. Delivered within scope, budget, and schedule while mitigating potential downtime risks.
Collaborated with cross-functional teams to ensure seamless integration.

Jul 2022 - Jul 2024

2 years 1 month

Canada

Project Manager

GoCo by Telus

Managed multiple customer-focused migration projects, including a large-scale call center migration for a 20,000-employee client.
Led process analysis and redesign to enhance operational efficiency, ensuring minimal disruption and improved system functionality.

Dec 2021 - May 2022

6 months

Denmark

Digital Transformation

Grundfos

Managed procurement processes for digital services, optimizing vendor selection and contract negotiations.
Designed and implemented streamlined workflows.
Led digital adoption strategies to drive operational improvements.

Jan 2018 - Nov 2023

5 years 11 months

United States

Chief Operating Officer/Project Manager

Nova Dynamics

Streamlined and implemented organizational processes, enhancing efficiency by 27%.
Prepared and managed various projects for the clients.

Jan 2016 - Jun 2017

1 year 6 months

United States

Project Manager/Business Analyst

Creata

Led the end-to-end implementation, improving process automation and efficiency. Managed scope, scheduling, and risk mitigation, ensuring seamless migration with zero downtime. Developed and executed change management strategies, aligning stakeholders across global teams (US, Lithuania, China, Australia) for smooth adoption.
Coordinated comprehensive process map development; developed methodology based on APQC; performed process analysis and proposed digitalization and redesign where appropriated.
Developed and launched appropriate ITIL processes (Change and Release management, Access Management, Incident and Problem management) to achieve smooth transition and satisfactory security level, recognize priorities and speed up incidents resolution.

Jan 2013 - Present

12 years 7 months

Consultant Project Manager/Business Analyst

Freelancer

Consultancy and services for different clients all over the world: Provided services in different industries, specializing in IT project management, business analysis, and digital transformation. Developed business cases, risk assessments, and detailed project plans. Optimized vendor selection and process implementation, ensuring measurable KPIs and cost-effective solutions.
Proposal development for diverse EU funded projects: developed business case, measurable objectives, project scope, detailed schedule and budget.

Jan 2011 - Dec 2013

3 years

Supervisor/Mentor

Croatian Telecom (part of Deutsche Telekom Group)

Mentored project managers handling large-scale IT and marketing projects, improving project success rates by 23% (measuring customer’s satisfaction and UAT results).
Contributed to corporate strategy development and project portfolio selection, ensuring alignment with business goals.
Led risk mitigation efforts, reducing project delays and improving stakeholder engagement.

Jan 2007 - Dec 2011

5 years

PMO (Project Management Office) Manager

Croatian Telecom

Project Portfolio Management on corporate level – introduced methodology to evaluate business benefits.
Coordination and control of 30+ large-scale, multi-million dollar projects (progress, budget, scope).
Design and implementation of central system for project and portfolio management – achieved transparency, collaboration and up-to-date reporting; implemented transparent approval process for the projects that best match to the corporate strategy.
Development and implementation of Corporate Project Management Methodology – unification of projects, improved overall project success by 27%.
Data analysis of KPIs and their relationship.
Design, development and implementation of IT processes based on ITIL v2 and v3, particularly Change, Release and Service Level Management processes – introduced measures for demands and changes evaluation.

Jan 2005 - Dec 2007

3 years

Mentor

Croatian Telecom

Mentoring project managers of large - scale corporate IT projects (HRIS, OSS systems, Data Warehouse, Data center).
Supervision and mentoring during project preparation and initiation, business analysis and business requirements development, procurement and contracting process, detailed project planning, project team structuring and resources recruitment.
Supervision of project progress, risk management and budget.

Jan 2003 - Dec 2006

4 years

CRM Program Coordinator

Croatian Telecom

Result of program: central CRM and service provisioning system implemented enabling significant company transformation: integration and automation of all core customer faced processes, 2000+ employees trained and migrated to new environment.
Business analysis and new processes design.
Project scope for the program and related projects planned to smoothly deploy new system.
Coordinated and harmonized all activities, negotiated contracts, managed the operational, financial, business and technological aspects of projects.

Jan 2000 - Dec 2003

4 years

Central Billing Project Manager

Croatian Telecom

Project introduced new, central Billing and Accounts receivable system and replaced existing 15 systems in subsidiaries - achieved 30 % maintenance costs reduction and enabled basis for revenue growth.
Oversaw 100+ team members - Planned implementation and migration strategy – migration finished with no issues and invoice errors.

Summary

Experienced Digital Project Manager & Business Analyst (PMP credentials) with 25+ years in IT, digital transformation, business systems implementation, and data analysis. Skilled in leading complex, large-scale projects across multi-functional teams.

Multi-year experience managing remote and virtual teams.

Planned and managed multi-million dollars projects aligning business goals with technology solutions to drive processes optimization, competitive advantage gains, enabling comprehensive enterprise business and culture transformation.

Strong collaboration, team building, interpersonal communication skills. As a very efficient, creative, proactive and resourceful person, I always bring innovative ideas to motivate teams and drive problem-solving. Oversaw a 100+ diverse projects and development teams. Successfully managed multinational teams and orchestrated teams distributed all over the world (US, Australia, Russia, Armenia, Lithuania, China, India, Canada), bridging cultural differences and achieving understanding of project goals and priorities.

Expert in both - Agile and Waterfall project management frameworks, hybrid as well.. Able to work successfully in a fast-paced environment.

Strong understanding of ITIL framework and IT Governance principles.

EU funded projects certified manager, prepared documentation and managed different projects.

Languages

Croatian

Native

German

Advanced

English

Advanced

Russian

Advanced