Marko Pavković - Program & Transformation Management Consultant

Recommended expert

Zagreb, Croatia

Experience

Sep 2021 - Present

4 years 5 months

Project Manager

DOK-ING Ltd.

Led end-to-end delivery of complex customer projects in close collaboration with Sales, aligning commercial commitments, customer expectations, and delivery capabilities
Acted as a primary delivery and execution counterpart for customers during project implementation phases
Partnered with Sales and internal stakeholders to align contractual commitments, customer expectations, and delivery capabilities
Proactively managed scope changes, risks, and delivery constraints to protect project outcomes and customer trust
Provided structured delivery reporting and execution insights to support customer communication and decision-making
Contributed to long-term customer relationships by ensuring predictable delivery, transparency, and issue resolution
Supported successful transition from project delivery into operational use by ensuring customer alignment, issue resolution, and delivery stability post-implementation

Sep 2019 - Sep 2021

2 years 1 month

Project Manager

KONČAR Metalne Konstrukcije, d.d.

Built long-term customer trust through transparent communication, predictable delivery, and proactive issue management across international engagements
Managed end-to-end delivery of international customer projects for global clients (e.g. ABB, SMIT Transformers)
Served as a customer-facing project lead, coordinating internal departments to meet contractual and delivery commitments
Planned project schedules, budgets, and cost estimates, ensuring alignment between customer expectations and execution capabilities
Led regular project and progress reviews with customers and internal teams to ensure transparency, alignment, and timely decision-making
Maintained ongoing customer communication throughout delivery to manage expectations, mitigate risks, and ensure alignment with contractual and operational goals

Apr 2015 - Sep 2019

4 years 6 months

Lead Technologist

KONČAR Metalne Konstrukcije, d.d.

Supported large-scale manufacturing projects through technical coordination and delivery support
Collaborated cross-functionally with engineering, production, and customers to enable successful execution

Summary

Project / Delivery Manager (PMP) with 6+ years of experience owning customer-facing delivery across complex, international initiatives. Proven ability to act as a trusted partner to clients, translate business needs into executable delivery plans, and drive predictable outcomes across onboarding, delivery, and post-go-live phases. Strong background in stakeholder management, cross-functional leadership, and protecting commercial outcomes through structured governance and transparent communication in technical, data-driven environments.

Skills

Customer Ownership
Delivery Stabilization In Complex Environments
Stakeholder Alignment
Calm Execution Under Pressure
Customer & Stakeholder Relationship Management
End-to-end Delivery Ownership
Commercial Awareness & Budget Ownership
Scope, Change & Expectation Management
Executive Communication & Reporting
Cross-functional Leadership (Engineering, Operations, Partners)
Risk & Issue Management
Customer Onboarding, Delivery Stabilization & Post-go-live Value Realization

Languages

Croatian

Native

English

Advanced

German

Elementary

Education

University of Zagreb

M.Sc. Mechanical Engineering · Mechanical Engineering · Zagreb, Croatia

Certifications & licenses

Project Management Professional (PMP)

PMI

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Experience

Project Manager

DOK-ING Ltd.

Project Manager

KONČAR Metalne Konstrukcije, d.d.

Lead Technologist

KONČAR Metalne Konstrukcije, d.d.

Summary

Skills

Languages

Education

University of Zagreb

M.Sc. Mechanical Engineering · Mechanical Engineering · Zagreb, Croatia

Certifications & licenses

Project Management Professional (PMP)

PMI

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