Silvija G. - CEO

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Skopje, North Macedonia

Experience

Jan 2023 - Present

3 years

CEO

EPiSTUME - Learning

Drive business growth in the technology industry by offering visionary transformational leadership and strategic guidance
Doubled revenue during Covid19 by pivoting product strategy to remote learning solutions and identifying underserved market segments
Foster innovation by staying ahead of industry trends and creating a culture that encourages creative solutions and everyone's voice is heard
Lead executive decision-making, drawing on a deep understanding of the technology landscape
Led innovative features and products, such as analytics infrastructure for real-time metrics and insights
Scaled the offering of white label edTech solutions
Manage vital stakeholder relationships with clients, investors, and partners
Ensure financial success through efficient resource allocation and operational excellence
Identify and target prospective clients and strategic partnerships to fulfill goals
Implemented customer obsession model with continuous feedback loops and surveys
Prioritize retention by fostering a culture of diversity, recognition, and continuous learning

Dec 2022 - Present

3 years 1 month

Skopje, North Macedonia

CEO Strategic Leadership

iVotedoo Skopje

Develop and communicate company vision
Introduced OKR framework aligning roadmaps with strategic outcomes
Restructured & improved overall operations & delivery of all projects: 100% on time delivery, 97% satisfaction rate, NPS 10/10 and 94% client return rate
Make critical decisions for company direction
Oversee budgeting and resource management
Cultivate relationships with clients, investors, and partners
Serve as key point of contact for major clients such as UNWTO, UN, OSCE, SPREP, CGIAR, ZEPTER, EBRD, government agencies, INGOs and corporate
Directed Demokra Election Platform serving 3M+ voters; achieved 99.9% uptime, zero breaches
Drive innovation and align technology with business goals
Lead initiatives for market expansion and foster strong customer relationships

Jun 2021 - Nov 2022

1 year 6 months

Skopje, North Macedonia

Program Manager & Product Owner

iVotedoo Skopje

Leading IT teams with agile methodologies, successfully delivering 50+ IT projects including election software management, custom platforms, and e-learning (LMS, interactive SCORM and immersive trainings) for UN, UNDP, UNWTO, CGIAR, SPREP, OSCE, BPB, Plan International, ZEPTER and many government institutions, INGOs, and corporations
Achieved 100% on time delivery, 97% satisfaction rate, NPS 10/10 and 94% client return rate
Developed detailed software management project plans with schedule, resource allocation, budget planning, and risk management
Facilitated technical decision-making and implemented Git/GitHub workflows for version control across distributed engineering teams
Led cross-functional teams (engineering, design, QA, operations) using Agile at scale methodologies across distributed timezones
Managed comprehensive product development plans encompassing architecture decisions (AWS/Azure), database design (SQL), API architecture, and security protocols
Fostered a culture of continuous improvement, extracting valuable lessons to enhance project management processes
Achieved 100% on-time delivery across 50+ product implementations including election platforms, custom CRM systems, LMS solutions, and government digital transformation projects ($500K-$2M per project)

Nov 2019 - May 2021

1 year 7 months

Operations Project Manager

Midel Consulting & Automation

Made detailed plans and used agile methodologies to monitor project development progress, delivery, leading iteration planning, daily scrum stand-ups, demos, and retrospective meetings
Communicated status through regular and meaningful reports on progress, key milestone dates, risks and issues
Delivered key products: Election Management Systems for Macedonia and Kosovo (2021, 2024, 2025) multi-module platform with real-time mobile result entry, audit trails, simulation tools, public results websites serving 3M+ voters
Developed World Bank/Ministry of Transport platform: open-source CMS with Grievance Redress Mechanism module, interactive maps, WCAG 2.0 AA accessibility compliance, multilingual support
Managed UNDP BiH KGH Environmental Database: multi-instance web application managing refrigeration systems data with automated synchronization, reporting modules with Word/Excel/PDF export, and public transparency portal
Built UN Women Gender Data Portal: comprehensive statistics hub with data visualization and analysis tools for policymakers and researchers
Oversaw hundreds of mobile apps, LMS platforms and interactive SCORM for UNDP, OSCE, CGIAR, SPREP, UNWTO
Implemented robust quality assurance framework ensuring all deliverables meet technical specifications and customer expectations
Maintained 97% client satisfaction through proactive communication, weekly demos, and continuous feedback integration
Conducted quarterly business reviews with stakeholders, presenting product metrics, roadmap updates, and strategic recommendations

Sep 2014 - May 2020

5 years 9 months

London, United Kingdom

Global Operations Manager

Tech Meetups Ltd.

Managed key enterprise accounts for Fortune 500 clients such as IBM, Amazon, Microsoft, American Express, Vodafone Business, Salesforce, Autodesk, Just Eat, Kayak, UpWork, RackSpace, Constant Contact, Philips, Paymill, Tata Communications, Barclay Card, Rightmove, Pearson, and many more
Onboarded thousands of tech startups
Grew Tech Meetups community to 17 cities, 4,000+ clients, and 250+ events, increasing yearly revenue by 46% over a two-year period
Built and scaled a 39-person distributed remote team with zero office footprint across multiple countries
Managed core projects and teams using OKR framework and weekly metrics reviews across Marketing, Telemarketing, Sales, Support, Tech, Operations, Accounts, allocating team leaders
Served as Project Manager or Scrum Master to different teams
Led development of an internal Agile project management standardized platform with step-by-step processes for all company departments, increasing efficiency by 32%
Traveled at least twice a month to 21 communities across Europe and UK

Dec 2011 - Sep 2014

2 years 10 months

Berlin, Germany

Program Manager & Global Delivery Lead

Tech Meetups

Negotiated B2B partnerships with Fortune 500 technology companies through multi-channel engagement
Opened and grew communities in 12+ cities across Europe and USA, identifying and recruiting local leaders
Implemented and led weekly team calls and meetings: Operations, Sales, Marketing, Tech, HR
Planned and executed 50+ Tech Job Fairs annually across different European cities, serving 30,000+ attendees
Served as primary customer success contact ensuring service quality and relationship management

Jul 2010 - Jun 2011

1 year

Fractional Product Consultant

Beauties Factory Ltd.

Developed product strategy and pricing analysis
Managed social media and WordPress development
Formulated business expansion strategies

Jan 2009 - Sep 2011

2 years 9 months

Skopje, North Macedonia

Market Research & Business Development

MPG Solutions Skopje

Led market research teams for regional mobile operators (VIP, T-Mobile, T-Home)
Conducted B2C sales, customer surveys, and employee performance projects

Summary

Strategic technology executive with 15+ years building and scaling remote-first product organizations across 25+ countries and 6 continents.

Proven track record driving revenue growth (46% YoY, 2x during COVID), managing multi-million dollar P&L, and delivering 100% on-time execution across 50+ complex platform implementations with 10NPS and 94% retention rate.

Leadership Super-Power: Envisioning big-picture strategy & communicating organizational alignment across all levels—from C-suite stakeholders to distributed engineering teams to assistants, ensuring seamless execution of complex product initiatives. Expert in customer obsession, ownership mentality, and building high-trust remote cultures spanning 12+ timezones.

Collaborated with Fortune 500 companies (IBM, Amazon, Microsoft, American Express), INGOs (UN, World Bank, EBRD, OSCE, UNDP, UNWTO, SPREP, CGIAR, etc), and government agencies across Europe, Pacific Islands, Asia, Africa, and Latin America.