Aleksandar Kalanoski
Product Owner, Product Manager
Experience
Product Owner, Product Manager
Interactive Solutions
- Acted as the link between product, IT, and sales teams to understand customer demand for new features and prioritize the product roadmap
- Owned the product roadmap and met 95% of all feature deadlines by proactively identifying and migrating any engineering roadblocks
- Encountered more open and transparent communication between executive stakeholders, engineering, and marketing, resulting in an almost 20% annual increase in the pace of the feature development life-cycle
- Owned the planning and scheduling of two-week sprints and clearly articulated the product vision to engineering, resulting in hitting 95% of the product goals defined at the start of the year
- Identified product gaps in Google Analytics and led the build of new features across engineering and design
- Built business logic for online products
- Contacted and coordinated API providers
- Created high-quality stories for the development team with detailed and clear explanations
- Performed final testing before product release
- Served as project owner of two projects launched on the USA market
- Conducted social media research
- Ensured brand protection
Private Startup
- Launched giant human balls (2m diameter) for walking on water
- Created dedicated webpage, blog, and social media accounts
- Positioned product between two popular local beach lounge bars
- Secured custom branding and promotion from major Macedonia companies like Bimilk
- Equipment purchased by T-Mobile after the season and used in a high-profile video advertisement
Private Startup
- Launched one of the first online shops in the country
- Offered over 5,000 products
- Acquired over 10,000 clients within four months in a limited market
- Designed unique web interface and product presentation
- Established direct API connections with major importers in the country
- Applied a minimum investment–maximum offer philosophy
- Maintained minimal operating cost by connecting product directly to buyer
Head of IT Department, System Administrator
Metropol Lake Resort
- Managed the PMS project (integrated property management system)
- Coordinated bank certificates and bank transaction software
- Organized development of custom software applications used in the hotel
- Provided technical support and training for employees
- Administered the main database server
- Administered the EONA Pay TV (SI3000) system for smart rooms
- Managed network administration for over 100 computers and additional equipment
- Supported over 15 POS (points of sale)
- Administered video monitoring security system (over 150 cameras)
- Administered K&P climatization system for the buildings
- Engineered internal network infrastructure (Optic, LAN, LON)
- Administered the hotel website ([link]
- Administrated RADIUS server (Mikrotik antennas)
- Provided high-level technical support for events involving 17+ state presidents, worldwide celebrities, NATO events, and many international organizations
- Implemented cameras, Wi-Fi, optical cabling, remote access, and coordinated reservation system and storage logistics to integrate Hotel Fersped – Mavrovo with headquarters in Ohrid
System Administrator / Software Implementation
Jongis Computer Center
- Negotiated with stakeholders for hospitality software development
- Trained customers on specific software applications
- Implemented software for VIP users (medium and large companies)
- Provided technical support for VIP users
- Consulted on network infrastructure for VIP users
- Assembled over 2,500 custom computers
- Assembled over 50 custom servers
- Administered the company website
- Managed sales for specific products
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Tourism (12 years), Information Technology (11.5 years), and Retail (4 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (21.5 years), Product Development (16.5 years), Project Management (16.5 years), Customer Service (6 years), Marketing (4 years), and Sales (4 years).
Skills
Communication Skills
- A Diplomatic And Productive Approach To A Project, Gained With Stable Stakeholders’ Communication In The Previous Project, 4 Years Building The Product With International Cooperation.
- Good Communication Skills Gained Through My Experience As Sales Manager For One Year At Jongis Computer Center.
- Good Communication Skills Gained By Working As An It Trainer In A Medium-sized Company (120 Employees), Employees From Very Different Departments With And Without Computer Experience
- Gained Communications With Medium And Big Companies For Consulting About Implementing Information Technologies Or Implementing Software Solutions That Are The Core Of The Working Strategies In Those Companies.
- Experience In Implementing High European Standards In Working Environments.
- Implementing Iso Standards And Sgs Certificates In Metropol Lake Resort
- Implementing Iso Standards In Learnica Tcg – Ohrid (Clients Mercedes, Bmw, Etc.)
- Working In Environments Where New Standards Should Be Implemented And Dealing With People That Should Be Adapted To New Times And Technologies.
Organizational And Managerial Skills
- A Project Owner (Responsible For A Team Of 8 People) – Software Developers
- Organizing At Least 80 People That Are Using Technologies At The Last Company
- Organizing New Modifications In Software Applications For A More Sophisticated Working Environment.
- Organizing Skills And Stable Decisions In High-pressure Situations (Currently Admin For 19 Servers)
- Experience In Making Custom Network Infrastructures For Clients Like Us Embassy, The Turkish President Protocol, And Organizations Like Masit, Soros, And Macedonia 2025. Macedonian Secret Service, Macedonian Ministry Of Culture, Ministry Of Interior Affairs, Ministry Of Foreign Affairs, And Other Vip Users.
Job-related Skills
- Good Command Of Quality Control Processes (Currently Responsible For Quality In Software Development And Implementation), Product Owner, And Trained Team Leader.
- Self-organizing Skills, All The Projects In My Working Career Are Mainly Directly Under Me So I Am Taking All Responsibility For All My Actions And Decisions. That Made Me Not Wait For Somebody To Organize Me But Take Action Directly.
- Thinking Out Of The Box - A Lot Of Projects Like The Pms (Property Management System) At Mlr Are Successful And Are Unique In The Hospitality Industry In The Republic Of Macedonia.
- In All Companies Where I Worked, I Was 24/7 On Standby After Work Hours, So I Am Used To Calls At 2 Am And Interventions During The Night If Needed.
- 2 Times In My Carrier I Had 23-hour Working Shifts Without A Break –I Am Used To Extreme Scenarios If Needed
- I Am The Person That Is Sent To Negotiate Any Conflict Situation Or Situations Where Things Need To Be Calmed And Resolved.
- I Enjoy Lifting The Spirit Of My Colleagues And Motivating Them To Concentrate On Tasks With Joy
Computer Skills
- 20 Years Of Professional Experience In Building And Maintaining Sophisticated Network Structures (Optical Networks, Lan Networks, Lon Networks).
- Managing Routers, Switches, Optical And Dsl Modems (Cisco, Zyxel, Zte, Huawei, Dell, Etc.)
- Assembling Computers And Servers With Professional Experience (Custom Parts)
- Maintaining Sql Database Servers
- Backup Of A Database, Locally On Daily Basis, Backup On Distanced Locations Try Vpn (Disaster Recovery Database Backup).
- Recovering Files From Deleted, Formatted, Or Damaged Hard Drives (Ide, Sata, Ssd)
- Assembling Custom Computers And Servers (Over 2500 Assembled)
- Computer Hardware/software Troubleshooting Experience
- Operating Systems Support - Windows (98, Xp, Vista, Win 7, Win 8,10 Pro), Mac, Android
- Server Operating Systems Support - Windows (Server 2000, Server 2003, Server 2008/2012), Qnx
- Applications (Microsoft Office, Visio, Photoshop Cs, Corel Draw)
- Cad Applications (Autocad) - Moderate
- 3d Modelling - Sketch Up - Moderate
- Databases – Sql, Access
- Cloud (Aws And Microsoft Azure)
- Video Editing Software (Sony Vegas Pro, Adobe Premiere)
- Sound Editing Software (Sound Forge Audio Studio, Audio Master Suite)
Other Skills
- Led Technology - Experience In Led Advertisement Panels - Dmv Display Studio Software
- Light Effect Experience (Active Participation In Creating Nightclub), Griven, Sky Rose, Cobra Software Application.
- Experience In Motorola Walkie-talkie Technology Communication (20 Km Radius)
- Experience In Professional Sound Systems (Ftb, Ecler, Behringer, Pioneer, Etc.),
- Experience In Professional Conference Equipment For Simultaneous Translation (Mipro, Philips, Brahler, Jabra)
- Experience With Professional Cooling/heating Airmec (Italy) Units For Big Buildings.>320kw
- Experience In Video Surveillance Equipment Setup And Administration (Jvc, Sony, Hikvision, Etc.) And Experience In Preparing Documentation For The Directorate For Personal Data Protection – Macedonia.
- Experience In Access Control Mechanisms, Biometric Access Technology, Etc.
- Experience In Design And Preparing Of Marketing Materials
- Pms Project – Property Management System And Building Automation
Languages
Education
St. Kliment Ohridski
Tourism and Hospitality · Bitola, North Macedonia
St. Kliment Ohridski
Ohrid, North Macedonia
Certifications & licenses
Agile Certified Practitioner (PMI-ACP)®
Project Management Institute PMI
Agile Scrum Foundation
Agile Scrum Master
Certificate - Officer For Data Protection
Directorate for Personal Data Protection – Skopje - Macedonia
Certificate SI3000 MHS / MDS – Multimedia Hospitality Solution
Training centre Iskratel d.o.o – Kranj – Slovenia
Certificate DZLP
Profile
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