Aleksandar Prodanov
Head of Customer Support Unit
Experience
Jan 2021 - Present
5 years 1 monthHead of Customer Support Unit
Customs Administration
- Manage, plan, monitor and coordinate the service for timely execution of IT responsibilities
- Ensure correct application of laws, by-laws and internal documents; propose amendments and promote employee integrity
- Develop and oversee strategies and plans; prepare plans and reports for the service
- Prepare technical specifications; participate in procurement contract commissions and ICT system development projects
- Manage user support procedures for internal and external applications/requests
- Define and control user name and access privilege management according to internal policies
- Oversee installation and configuration of applications, computers, hardware components and IT equipment distributed to end users
- Maintain records of IT equipment states and configurations
- Oversee data protection and archiving strategy implementation
- Ensure compliance with Customs Administration internal acts and external legislation of North Macedonia and the European Union
Sep 2018 - Dec 2020
2 years 4 monthsIT Security System Engineer
Customs Administration
- Support and servicing of X-ray vans for customs control
- Implementation and support of Symantec File Share Encryption and Symantec Data Loss Prevention
- Cyber security intrusion analysis and incident investigation, including security event log, system log and firewall log analysis
- Investigation of security incidents, threats and vulnerabilities
- Networking (TCP/IP, topology, OSI model, network forensics), operating systems (Windows, MacOS, Linux) and web technologies (web applications, database security, web servers)
- Support of enterprise cyber security operations with SIEM & log management solutions
- Enterprise systems administration and maintenance of enterprise networks
- AD and domain controller management: user/groups/computer/device updates
- Virtual server administration: VMware vSphere, Azure, Oracle virtualization and host maintenance
Jan 2012 - Sep 2018
6 years 9 monthsSystem Engineer – Administrator
Customs Administration
- Maintenance, implementation and support of Polycom videoconference system for state institutions, including preparation of documentation, instructions and procedures
- Maintenance of SDH network; visiting remote links and coordinating with SLA vendor
- Monitoring and maintenance of DVR and ANPR devices; technical project management, coordination with external spare-parts vendor
- Technical project manager for TIR EPD – SAFE TIR project: implementation and configuration of the application with IRU
- Implementation of excise duties module for inter‐application communication with government institutions and economic operators
- Technical project manager for red oil sales monitoring: defining device requirements, installation, configuration and network monitoring
- Preparation of documentation, instructions and procedures for all systems and new developments
- Development of a network monitoring tool; implementation of SolarWinds for end-to-end monitoring of software and hardware assets
Oct 2010 - Oct 2011
1 year 1 monthSystem Engineer
Markets Veropulos – Jumbo
- Database administration and development; configuration of client software
- Database maintenance based on Informix (DB2) IBM, MSSQL 2008 and MS Access
- Maintenance and implementation of software and system solutions in the field of company management (ERP)
- Maintenance, indexing and synchronization of IBM (AS400) database in Jumbo
- Configuration of VPN server to allow system and database access (Jumbo–Athens)
- Maintenance of the entire network and hardware department
- Upgrade of registers, software management and long-distance support of the entire system
Jul 2008 - Sep 2009
1 year 3 monthsIT Coordinator / System Engineer
Wholesale Pharmacy Farmacorp / Chain Pharmacies Tvoja Apteka
- Administration, development, maintenance and updating of databases based on MSSQL 2000 on Windows Server 2003
- Configuration and administration of DHCP, DNS, RAS server, FTP and network servers
- Implementation of the full structure of the Asterix VOIP telephony
- Monitoring of server administration and maintenance
- Maintenance and implementation of software and system solutions in the field of company management (ERP, FIFO)
- Complete hardware maintenance of equipment in each unit of the chain pharmacy
- Configuration of VPN server locations and maintenance of the entire network across fifteen locations
- Upgrade of workstations, server management and remote maintenance of the entire system
Summary
trustee, self initiative, creative, good communication skills, obligation to be trustee and professional, prepared to accept new ideas, to learn and research with patient, organized for individual, team work and great job environment.
My professional interest is to work for the company (organization), where I can prove myself in the domain for which I am competent and also to respond to the work commitments and assigns.
Skills
- Excellent Computer Qualification And Knowledge For Microsoft Office, Microsoft Sql 2000, Windows Server 2003, Internet, Corel Draw, Adobe Photoshop, Knowledge For Microsoft Visual Studio, C#, .Net, Html, Macromedia Flash, Adobe Acrobat Etc.
- Creativity And Experience In Making And Facing Of Different Business And Not Business Documents (Visit-cards Design, Restaurants Menu, Posters, Seminar Works)
- B Category Driving License
Languages
Macedonian
NativeEnglish
AdvancedSerbian
IntermediateGreek
ElementaryEducation
Oct 2002 - Jun 2015
St. Cyril and Methodius, Skopje, Faculty of Natural Sciences and Mathematics, Department of Software Engineering
Master of Mangament of Information technology · Software Engineering · Skopje, North Macedonia
Oct 1998 - Jun 2002
High School Josif Josifovski
Gevgelija, North Macedonia
Certifications & licenses
Certificate Of Merit For Rendering Exceptional Service To The International Customs Community
World Customs Organization
MCSE
Next Sense
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience
Christian Dülberg
DevOps Engineer
View Profile
Aleksandar Kalanoski
Product Owner, Product Manager
View Profile
Stefan Radushev
ISO27001 Certification
View Profile
Silvija Gelevski
CEO
View Profile
Alagi Mansaray
Senior Project Manager S4HANA in the energy sector
View Profile
Jürgen Kasch
Cloud & IT Service Management with Azure & ServiceNow (freelance)
View Profile
Luca Pacor
ERP Program Manager
View Profile
Kolja Isijanov
Project Manager Service & Operations for the Sectoral IDP
View Profile
Frank Joraschkewitz
Lead Project Manager
View Profile
Andreas Fischer
Project Manager & Portfolio Owner for Infrastructure (Automotive)
View Profile
Markus Willems
KRITIS Consultant
View Profile
Christian Fritsch
Architecture management
View Profile
Björn Ohlrich
IT Freelancer
View Profile
Miguel Skirl
Senior System and Cloud Engineer
View Profile
Kristijan Petrovski
Lead Senior AEM Java Engineer/DevOps/Technical Support
View Profile
Plamen Mirchev
Head of Service & Operations Management
View Profile
Mark Offer
Consultant Intune, Dynamics, Ivanti Mobile Iron
View Profile
Alexander Sänn
Owner and Managing Director
View Profile
Daniel Kaguongo
ISMS Risk Tracker & Compliance Portal (Streamlit + PostgreSQL)
View Profile
Stephan Le anh
IT all-rounder
View Profile
Peter Fleischer
Subproject Manager and Solution Architect - Microsoft 365 Transformation
View Profile
Andreas Friedrichs
IT Project Manager, Business Analyst, Senior Consultant
View Profile
Ivana Nissen
Management Consultant & Certified ITIL Trainer
View Profile
Udayan Sarkar
Head – IT Infrastructure & Cyber Security
View Profile
Ralf Barthel
Test manager and subproject leader
View Profile
Holger Görz
IAM Expert for Current State Analysis and Migration Concept from bi-Cube to IdentityIQ (SailPoint)
View Profile
Thomas Martini
Consultant / System Administrator / IT Analyst
View Profile
Thomas Ullrich
Senior Consultant / PM Infrastructure Services & Workplace Migration
View Profile
Tommy Giurini
1st Level Support / Service Technician / IT System Administrator
View Profile
Peter Wallner
ICT Department Manager
View Profile
