Aleksandar P.
Head of Application Department
Experience
Jan 2021 - Present
4 years 11 monthsSkopje, North Macedonia
Head of Customer Support Unit
Customs Administration
- manage, organize, plan, monitor, promote and coordinate service work for timely and efficient execution of responsibilities
- monitor and ensure correct application of laws, by-laws and internal documents; propose amendments and integrity measures
- undertake realization of sector strategies and plans; find professional and organizational solutions; prepare plans and reports
- prepare technical specifications; participate in procurement contract selection and implementation projects for ICT system development and improvement
- manage support procedure for internal and external user applications and requests
- define and control user name and access privilege management for internal and external users
- manage installation and configuration of applications, computers, hardware components, printers, scanners and IT equipment
- control recording and maintenance of states and configurations of computers, IT equipment and infrastructures
- control implementation of data protection and archiving strategy
- monitor and fulfill obligations arising from internal decisions and external legislation
- oversee all activities from previous positions
Sep 2018 - Dec 2020
2 years 4 monthsSkopje, North Macedonia
IT Security System Engineer
Customs Administration
- support and servicing of X-Ray vans for customs control
- implementation and support of Symantec File Share Encryption
- implementation and support of Symantec Data Loss Prevention
- cyber security intrusion analysis and threat investigation
- security incident investigation and log analysis
- knowledge of networking (TCP/IP, topology, OSI model, network forensics), operating systems (Windows, MacOS, Linux) and web technologies (web applications, database security, web servers)
- ability to read and interpret security event logs, system logs and firewall logs
- support of Cyber Security Operations in a large enterprise environment
- experience with SIEM and log management solutions
- enterprise systems administration and enterprise network maintenance
- administration and maintenance of AD and domain controllers, including user groups, GPO, computers and network devices
- virtual server implementation and management with VMware vSphere, Azure and Oracle
Oct 2012 - Sep 2018
6 yearsSkopje, North Macedonia
System Engineer Administrator
Customs Administration
- maintenance, implementation and user support of the Polycom videoconference system, including preparation of documentation, instructions and procedures
- SDH network maintenance; visiting remote links and coordinating with SLA partner
- monitoring and maintenance of DVR and ANPR devices
- technical project manager for implementation and monitoring of complete system with all accompanying elements, coordinating with external SLA partner for spare parts
- implementation and configuration of the TIR EPD SAFE TIR project in cooperation with IRU
- implementation of excise duties module for interdepartmental and economic operator communication
- technical project manager for sales monitoring project for red oil, including device procurement, installation and communication with the system
- installation, configuration and monitoring of network links
- preparation of documentation, instructions and procedures for existing and new systems
- compilation and analysis of a list of servers and their configurations
- development of a tool for monitoring the customs network
- management and implementation of SolarWinds for comprehensive monitoring of software, hardware and personnel responsibilities
Oct 2010 - Oct 2011
1 year 1 monthSystem Engineer
Markets Veropulos - Jumbo
- database administration and development; configuration of client software
- maintenance of databases based on Informix (DB2 IBM), MSSQL 2008 and MS Access
- maintenance and implementation of software and system solutions in the field of company management (ERP)
- maintenance, indexing and synchronization of IBM AS400 database in Jumbo
- configuration of VPN servers for system access (Jumbo-Athens)
- maintenance of entire network and hardware, upgrade of registers, software management and long-distance support of the system
Jul 2008 - Sep 2009
1 year 3 monthsSkopje, North Macedonia
IT Coordinator
Wholesale Pharmacy Farmacorp / Chain Pharmacies Tvoja Apteka
- administration, development, maintenance and updating of databases based on MSSQL 2000 and Windows Server 2003
- configuration and maintenance of DHCP, DNS, RAS server, FTP and network servers
- implementation of the full structure of the Asterix VoIP telephony
- monitoring of server administration and maintenance
- maintenance and implementation of software and system solutions in the field of company management (ERP FIFO)
- complete hardware maintenance of equipment at fifteen locations in the chain pharmacy
- configuration and maintenance of VPN servers, network upgrades, workstation upgrades and remote maintenance
Summary
trustee, self initiative, creative, good communication skills, obligation to be trustee and professional, prepared to accept new ideas, to learn and research with patient, organized for individual, team work and great job environment.
Excellent computer qualification and knowledge for Microsoft office, Microsoft SQL 2000, Windows Server 2003, Internet, Corel Draw, Adobe Photoshop, knowledge for Microsoft Visual Studio, C#, .NET, HTML, Macromedia Flash, Adobe Acrobat etc. Creativity and experience in making and facing of different business and not business documents (visit –cards design, restaurants menu, posters, seminar works)
B category Driving license
My professional interest is to work for the company (organization), where I can prove myself in the domain for which I am competent and also to respond to the work commitments and assigns.
Languages
Macedonian
NativeEnglish
AdvancedSerbian
IntermediateGreek
ElementaryEducation
Oct 2002 - Jun 2015
European University, Skopje, Faculty of Informatics
Master of Management of Information Technology · Management of Information Technology · Skopje, North Macedonia
Oct 1998 - Jun 2002
High School Josif Josifovski
Gevgelija, North Macedonia
Certifications & licenses
Certificate Of Merit
World Customs Organization
Driving License
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