Aleksandar Prodanov - Head of Customer Support Unit

Q: Where is Aleksandar based?

Aleksandar is based in Skopje, North Macedonia .

Q: What languages does Aleksandar speak?

Aleksandar speaks the following languages: Macedonian (Native), English (Advanced), Serbian (Intermediate), Greek (Elementary) .

Q: How many years of experience does Aleksandar have?

Aleksandar has at least 16 years of experience. During this time, Aleksandar has worked in at least 5 different roles and for 3 different companies . The average length of individual experience is 3 years and 3 months . Note that Aleksandar may not have shared all experience and actually has more experience.

Q: What is Aleksandar's latest experience?

Aleksandar's most recent position is Head of Customer Support Unit at Customs Administration .

Q: What companies has Aleksandar worked for in recent years?

In recent years, Aleksandar has worked for Customs Administration .

Q: Which industries is Aleksandar most experienced in?

Aleksandar is most experienced in industries like Government and Public Administration , Retail , and Pharmaceutical .

Q: Which business areas is Aleksandar most experienced in?

Aleksandar is most experienced in business areas like Information Technology (IT) , Project Management , and Customer Service . Aleksandar also has some experience in Procurement and Purchasing and Operations .

Q: Which industries has Aleksandar worked in recently?

Aleksandar has recently worked in industries like Government and Public Administration .

Q: Which business areas has Aleksandar worked in recently?

Aleksandar has recently worked in business areas like Customer Service , Information Technology (IT) , and Procurement and Purchasing .

Recommended expert

Skopje, North Macedonia

Experience

Jan 2021 - Present

5 years 2 months

Head of Customer Support Unit

Customs Administration

Manage, plan, monitor and coordinate the service for timely execution of IT responsibilities
Ensure correct application of laws, by-laws and internal documents; propose amendments and promote employee integrity
Develop and oversee strategies and plans; prepare plans and reports for the service
Prepare technical specifications; participate in procurement contract commissions and ICT system development projects
Manage user support procedures for internal and external applications/requests
Define and control user name and access privilege management according to internal policies
Oversee installation and configuration of applications, computers, hardware components and IT equipment distributed to end users
Maintain records of IT equipment states and configurations
Oversee data protection and archiving strategy implementation
Ensure compliance with Customs Administration internal acts and external legislation of North Macedonia and the European Union

Sep 2018 - Dec 2020

2 years 4 months

IT Security System Engineer

Customs Administration

Support and servicing of X-ray vans for customs control
Implementation and support of Symantec File Share Encryption and Symantec Data Loss Prevention
Cyber security intrusion analysis and incident investigation, including security event log, system log and firewall log analysis
Investigation of security incidents, threats and vulnerabilities
Networking (TCP/IP, topology, OSI model, network forensics), operating systems (Windows, MacOS, Linux) and web technologies (web applications, database security, web servers)
Support of enterprise cyber security operations with SIEM & log management solutions
Enterprise systems administration and maintenance of enterprise networks
AD and domain controller management: user/groups/computer/device updates
Virtual server administration: VMware vSphere, Azure, Oracle virtualization and host maintenance

Jan 2012 - Sep 2018

6 years 9 months

System Engineer – Administrator

Customs Administration

Maintenance, implementation and support of Polycom videoconference system for state institutions, including preparation of documentation, instructions and procedures
Maintenance of SDH network; visiting remote links and coordinating with SLA vendor
Monitoring and maintenance of DVR and ANPR devices; technical project management, coordination with external spare-parts vendor
Technical project manager for TIR EPD – SAFE TIR project: implementation and configuration of the application with IRU
Implementation of excise duties module for inter‐application communication with government institutions and economic operators
Technical project manager for red oil sales monitoring: defining device requirements, installation, configuration and network monitoring
Preparation of documentation, instructions and procedures for all systems and new developments
Development of a network monitoring tool; implementation of SolarWinds for end-to-end monitoring of software and hardware assets

Oct 2010 - Oct 2011

1 year 1 month

System Engineer

Markets Veropulos – Jumbo

Database administration and development; configuration of client software
Database maintenance based on Informix (DB2) IBM, MSSQL 2008 and MS Access
Maintenance and implementation of software and system solutions in the field of company management (ERP)
Maintenance, indexing and synchronization of IBM (AS400) database in Jumbo
Configuration of VPN server to allow system and database access (Jumbo–Athens)
Maintenance of the entire network and hardware department
Upgrade of registers, software management and long-distance support of the entire system

Jul 2008 - Sep 2009

1 year 3 months

IT Coordinator / System Engineer

Wholesale Pharmacy Farmacorp / Chain Pharmacies Tvoja Apteka

Administration, development, maintenance and updating of databases based on MSSQL 2000 on Windows Server 2003
Configuration and administration of DHCP, DNS, RAS server, FTP and network servers
Implementation of the full structure of the Asterix VOIP telephony
Monitoring of server administration and maintenance
Maintenance and implementation of software and system solutions in the field of company management (ERP, FIFO)
Complete hardware maintenance of equipment in each unit of the chain pharmacy
Configuration of VPN server locations and maintenance of the entire network across fifteen locations
Upgrade of workstations, server management and remote maintenance of the entire system

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Government and Administration (14 years), Retail (2 years), and Pharmaceutical (1 year).

Government and Administration

Retail

Pharmaceutical

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (16.5 years), Project Management (6.5 years), Customer Service (5 years), Procurement (5 years), and Operations (1 year).

Information Technology

Project Management

Customer Service

Procurement

Operations

Summary

trustee, self initiative, creative, good communication skills, obligation to be trustee and professional, prepared to accept new ideas, to learn and research with patient, organized for individual, team work and great job environment.

My professional interest is to work for the company (organization), where I can prove myself in the domain for which I am competent and also to respond to the work commitments and assigns.

Skills

Excellent Computer Qualification And Knowledge For Microsoft Office, Microsoft Sql 2000, Windows Server 2003, Internet, Corel Draw, Adobe Photoshop, Knowledge For Microsoft Visual Studio, C#, .Net, Html, Macromedia Flash, Adobe Acrobat Etc.
Creativity And Experience In Making And Facing Of Different Business And Not Business Documents (Visit-cards Design, Restaurants Menu, Posters, Seminar Works)
B Category Driving License

Languages

Macedonian

Native

English

Advanced

Serbian

Intermediate

Greek

Elementary

Education

Oct 2002 - Jun 2015

St. Cyril and Methodius, Skopje, Faculty of Natural Sciences and Mathematics, Department of Software Engineering

Master of Mangament of Information technology · Software Engineering · Skopje, North Macedonia

Oct 1998 - Jun 2002

High School Josif Josifovski

Gevgelija, North Macedonia

Certifications & licenses

Certificate Of Merit For Rendering Exceptional Service To The International Customs Community

World Customs Organization

MCSE

Next Sense

Profile

Created

November 2025

Last Update

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Aleksandar based?

Aleksandar is based in Skopje, North Macedonia.

What languages does Aleksandar speak?

Aleksandar speaks the following languages: Macedonian (Native), English (Advanced), Serbian (Intermediate), Greek (Elementary).

How many years of experience does Aleksandar have?

Aleksandar has at least 16 years of experience. During this time, Aleksandar has worked in at least 5 different roles and for 3 different companies. The average length of individual experience is 3 years and 3 months. Note that Aleksandar may not have shared all experience and actually has more experience.

What roles would Aleksandar be best suited for?

Based on recent experience, Aleksandar would be well-suited for roles such as: Head of Customer Support Unit, IT Security System Engineer, System Engineer – Administrator.

What is Aleksandar's latest experience?

Aleksandar's most recent position is Head of Customer Support Unit at Customs Administration.

What companies has Aleksandar worked for in recent years?

In recent years, Aleksandar has worked for Customs Administration.

Which industries is Aleksandar most experienced in?

Aleksandar is most experienced in industries like Government and Public Administration, Retail, and Pharmaceutical.

Which business areas is Aleksandar most experienced in?

Aleksandar is most experienced in business areas like Information Technology (IT), Project Management, and Customer Service. Aleksandar also has some experience in Procurement and Purchasing and Operations.

Which industries has Aleksandar worked in recently?

Aleksandar has recently worked in industries like Government and Public Administration.

Which business areas has Aleksandar worked in recently?

Aleksandar has recently worked in business areas like Customer Service, Information Technology (IT), and Procurement and Purchasing.

What is Aleksandar's education?

Aleksandar holds a Master in Software Engineering from St. Cyril and Methodius, Skopje, Faculty of Natural Sciences and Mathematics, Department of Software Engineering.

Does Aleksandar have any certificates?

Aleksandar has 2 certificates. These include: Certificate Of Merit For Rendering Exceptional Service To The International Customs Community and MCSE.

What is the availability of Aleksandar?

Aleksandar is immediately available full-time for suitable projects.

What is the rate of Aleksandar?

Aleksandar's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.