Director Customer Engagement

Strong Ux/ui Focus On Concept, Usability, And Customer Centricity

Use Of Ai In Marketing, Sales, And Service

Ai Toolchain For The User Experience Process

Digital Strategy Consulting (D2c, Target Operating Model, Rollout Strategies, Etc.)

Product Owner For B2b Customer Portals

Optimization Of Existing Portals (Usability, Expert Review, Conversion Rate, Etc.)

Support In Setting Up Seamless Digital And Customer-specific Marketing, Sales, And Service Processes

Architecture Consulting From Best-of-suite To Best-of-breed For Cms, Commerce, And Service

B2b Process And Application Consulting

Leading The Setup Of Digital Units And Incubators

Integration Of Portals Into Backend Systems, Especially Sap

Customer Segmentation, Personas, Customer Journey, And User Story Mapping

Information Architecture And Navigation Structure

Ux Concept (Research, Expert Review, Wireframing, Accessibility)

Business Model And Maturity Analysis

Target Operating Model (E-commerce Operating Concepts)

Country Potential Analysis For International Rollout Strategies

Prototyping To Test Ideas With Click Dummies

Facilitation Of Remote And Onsite Workshops

Architecture And Software Selection Consulting (Cms, E-commerce, Pim, Crm)

Requirements Engineer, Scrum Master, Product Owner (Agile)

Innovation And Design Sprint

20+ Years Of Experience In Digitizing Marketing, Sales, And Service Processes

Strong Customer Orientation/target Group Focus

Strong Communication And Argumentation Skills

Entrepreneurial Mindset And Startup Experience

Creativity And Innovation

Project And Change Management