Jan Stöckel

Director Customer Engagement

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Jena, Germany

Experience

Feb 2022 - Jul 2023
1 year 6 months

Director Customer Engagement

Diva-e Digitale Value Excellence GmbH

Feb 2016 - Jan 2022
6 years

Head of Digital Value Consulting

Diva-e Digitale Value Excellence GmbH

Jan 2014 - Jan 2016
2 years 1 month

Head of Business Consulting

AGETO Service GmbH

Jul 2013 - Dec 2013
6 months

Senior Portal & E-Commerce Manager (Interim)

Telefónica Germany GmbH & Co. OHG (o2)

Summary

  • Mr. E-Commerce
  • Leatherman for digital challenges
  • Specialty: B2B customer portal projects from strategy through conception to implementation and operation
  • Strong entrepreneurial mindset
  • AI support in marketing, sales & service

Skills

  • Strong Ux/ui Focus On Concept, Usability, And Customer Centricity

  • Use Of Ai In Marketing, Sales, And Service

  • Ai Toolchain For The User Experience Process

  • Digital Strategy Consulting (D2c, Target Operating Model, Rollout Strategies, Etc.)

  • Product Owner For B2b Customer Portals

  • Optimization Of Existing Portals (Usability, Expert Review, Conversion Rate, Etc.)

  • Support In Setting Up Seamless Digital And Customer-specific Marketing, Sales, And Service Processes

  • Architecture Consulting From Best-of-suite To Best-of-breed For Cms, Commerce, And Service

  • B2b Process And Application Consulting

  • Leading The Setup Of Digital Units And Incubators

  • Integration Of Portals Into Backend Systems, Especially Sap

  • Customer Segmentation, Personas, Customer Journey, And User Story Mapping

  • Information Architecture And Navigation Structure

  • Ux Concept (Research, Expert Review, Wireframing, Accessibility)

  • Business Model And Maturity Analysis

  • Target Operating Model (E-commerce Operating Concepts)

  • Country Potential Analysis For International Rollout Strategies

  • Prototyping To Test Ideas With Click Dummies

  • Facilitation Of Remote And Onsite Workshops

  • Architecture And Software Selection Consulting (Cms, E-commerce, Pim, Crm)

  • Requirements Engineer, Scrum Master, Product Owner (Agile)

  • Innovation And Design Sprint

  • 20+ Years Of Experience In Digitizing Marketing, Sales, And Service Processes

  • Strong Customer Orientation/target Group Focus

  • Strong Communication And Argumentation Skills

  • Entrepreneurial Mindset And Startup Experience

  • Creativity And Innovation

  • Project And Change Management

Languages

German
Native
English
Advanced

Education

Oct 2007 - Jun 2009
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Master in Industrial Engineering · Industrial Engineering

Oct 2003 - Jun 2007
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Bachelor of Engineering · Industrial Engineering

Certifications & licenses

Spryker Sales Specialist

Scrum Master (scrum.org PSM)

SAP ERP Solution Architect

SAP Hybris Features And Concepts

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