Jan Stöckel
Director Customer Engagement
Experience
Director Customer Engagement
Diva-e Digitale Value Excellence GmbH
Head of Digital Value Consulting
Diva-e Digitale Value Excellence GmbH
Head of Business Consulting
AGETO Service GmbH
Senior Portal & E-Commerce Manager (Interim)
Telefónica Germany GmbH & Co. OHG (o2)
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (9.5 years), Information Technology (7.5 years), and Telecommunication (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Strategy (8 years), Business Intelligence (6 years), Marketing (2 years), Customer Service (1.5 years), and Sales (0.5 years).
Summary
- Mr. E-Commerce
- Leatherman for digital challenges
- Specialty: B2B customer portal projects from strategy through conception to implementation and operation
- Strong entrepreneurial mindset
- AI support in marketing, sales & service
Skills
Strong Ux/ui Focus On Concept, Usability, And Customer Centricity
Use Of Ai In Marketing, Sales, And Service
Ai Toolchain For The User Experience Process
Digital Strategy Consulting (D2c, Target Operating Model, Rollout Strategies, Etc.)
Product Owner For B2b Customer Portals
Optimization Of Existing Portals (Usability, Expert Review, Conversion Rate, Etc.)
Support In Setting Up Seamless Digital And Customer-specific Marketing, Sales, And Service Processes
Architecture Consulting From Best-of-suite To Best-of-breed For Cms, Commerce, And Service
B2b Process And Application Consulting
Leading The Setup Of Digital Units And Incubators
Integration Of Portals Into Backend Systems, Especially Sap
Customer Segmentation, Personas, Customer Journey, And User Story Mapping
Information Architecture And Navigation Structure
Ux Concept (Research, Expert Review, Wireframing, Accessibility)
Business Model And Maturity Analysis
Target Operating Model (E-commerce Operating Concepts)
Country Potential Analysis For International Rollout Strategies
Prototyping To Test Ideas With Click Dummies
Facilitation Of Remote And Onsite Workshops
Architecture And Software Selection Consulting (Cms, E-commerce, Pim, Crm)
Requirements Engineer, Scrum Master, Product Owner (Agile)
Innovation And Design Sprint
20+ Years Of Experience In Digitizing Marketing, Sales, And Service Processes
Strong Customer Orientation/target Group Focus
Strong Communication And Argumentation Skills
Entrepreneurial Mindset And Startup Experience
Creativity And Innovation
Project And Change Management
Languages
Education
Master in Industrial Engineering · Industrial Engineering
Bachelor of Engineering · Industrial Engineering
Certifications & licenses
Spryker Sales Specialist
Scrum Master (scrum.org PSM)
SAP ERP Solution Architect
SAP Hybris Features And Concepts
Profile
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