Katrin Simbeck-Braun - Head Of Customer Success

Q: Where is Katrin based?

Katrin is based in Unterhaching, Germany .

Q: What languages does Katrin speak?

Katrin speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Katrin have?

Katrin has at least 17 years of experience. During this time, Katrin has worked in at least 6 different roles and for 8 different companies . The average length of individual experience is 2 years and 2 months . Note that Katrin may not have shared all experience and actually has more experience.

Q: What is Katrin's latest experience?

Katrin's most recent position is Head Of Customer Success at fraud0 GmbH .

Q: What companies has Katrin worked for in recent years?

In recent years, Katrin has worked for fraud0 GmbH , authorized.by GmbH , and Usercentrics GmbH .

Q: Which industries is Katrin most experienced in?

Katrin is most experienced in industries like Advertising , Information Technology (IT) , and Tourism and Hospitality .

Q: Which business areas is Katrin most experienced in?

Katrin is most experienced in business areas like Customer Service , Product Development , and Business Intelligence . Katrin also has some experience in Marketing and Sales .

Q: Which industries has Katrin worked in recently?

Katrin has recently worked in industries like Information Technology (IT) and Advertising .

Q: Which business areas has Katrin worked in recently?

Katrin has recently worked in business areas like Customer Service and Product Development .

Recommended expert

Unterhaching, Germany

Experience

Jan 2023 - Present

3 years 2 months

Munich, Germany

Head Of Customer Success

fraud0 GmbH

Led Customer Success for a SaaS platform focused on digital advertising transparency and ad fraud prevention, supporting key clients and agency networks across Europe.
Partnered with Product and Tech teams to improve data quality, tracking integrity, and reporting accuracy in complex digital environments.
Developed structured frameworks to strengthen customer relationships, improve retention, and align platform use with evolving privacy and compliance requirements.

Jun 2022 - Dec 2022

7 months

Munich, Germany

Head Of Customer Success

authorized.by GmbH

Owned all post-sales processes and customer communication in a growing SaaS environment.
Introduced structure and clear workflows across onboarding, support, and renewals.
Built close collaboration between Customer Success and Product teams to align customer feedback with platform development.

Nov 2020 - May 2022

1 year 7 months

Munich, Germany

Product Manager

Usercentrics GmbH

Collaborated with enterprise clients and Product teams to translate GDPR and compliance requirements into scalable product configurations.
Acted as the interface between customers, legal, and technical teams to ensure secure implementation and data management practices.
Supported roadmap discussions by channeling client insights on consent, privacy, and regulatory changes into actionable product enhancements.

Oct 2017 - Oct 2020

3 years 1 month

Munich, Germany

Director Customer Success

traffiler GmbH

Established and led the Customer Success team at a specialized SaaS company delivering data solutions for programmatic advertising.
Guided clients in leveraging audience segments for focused programmatic campaigns and incorporating ad tech workflows.
Served as the cross-functional advocate for customer needs in product development and roadmap strategy.

Oct 2010 - Sep 2017

7 years

Munich, Germany

Director Customer Success

intelliAd Media GmbH

Led a cross-functional Customer Success and Account Management team, overseeing key enterprise and agency clients across multiple markets.
Responsible for team development, operational planning, and customer retention initiatives.
Collaborated closely with Product and Engineering to translate client feedback into product improvements and performance insights.
Drove structured account processes and reporting standards to ensure consistent quality and measurable client value.

Nov 2009 - Aug 2010

10 months

Munich, Germany

Business Development Manager

pliXos GmbH

Conducted market research and supported go-to-market planning.
Contributed to lead generation through SEO and online outreach.
Collaborated with the product team on positioning and messaging of a B2B SaaS solution.

Apr 2009 - Sep 2009

6 months

Oberursel, Germany

Diploma Thesis

Thomas Cook AG

Net Promoter Score – a conceptual introduction of the Net Promoter Score as a continuous, customer-related measurement of customer satisfaction on websites.

Aug 2007 - Feb 2008

7 months

Fullerton, United States

Internship

America 4 You L.L.C.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Advertising (13 years), Information Technology (9 years), and Tourism (0.5 years).

Advertising

Information Technology

Tourism

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (14 years), Product Development (12 years), Business Intelligence (7 years), Marketing (4 years), and Sales (1 year).

Customer Service

Product Development

Business Intelligence

Marketing

Sales

Summary

Experienced Customer Success leader with a background in SaaS and data-driven technology. Skilled in managing complex client environments with a focus on transparency, platform performance, and trust. Recognized for a structured and collaborative approach that connects Product, Tech, and commercial teams.

Languages

German

Native

English

Advanced

Education

Oct 2005 - Oct 2009

University of Applied Sciences München

Diploma · Economics - Marketing · Munich, Germany

Sep 2000 - Jul 2002

High School Schwandorf

College Certificate · Schwandorf, Germany

Certifications & licenses

Professional Scrum Product Owner™ I (PSPO I)

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Katrin based?

Katrin is based in Unterhaching, Germany.

What languages does Katrin speak?

Katrin speaks the following languages: German (Native), English (Advanced).

How many years of experience does Katrin have?

Katrin has at least 17 years of experience. During this time, Katrin has worked in at least 6 different roles and for 8 different companies. The average length of individual experience is 2 years and 2 months. Note that Katrin may not have shared all experience and actually has more experience.

What roles would Katrin be best suited for?

Based on recent experience, Katrin would be well-suited for roles such as: Head Of Customer Success, Product Manager, Director Customer Success.

What is Katrin's latest experience?

Katrin's most recent position is Head Of Customer Success at fraud0 GmbH.

What companies has Katrin worked for in recent years?

In recent years, Katrin has worked for fraud0 GmbH, authorized.by GmbH, and Usercentrics GmbH.

Which industries is Katrin most experienced in?

Katrin is most experienced in industries like Advertising, Information Technology (IT), and Tourism and Hospitality.

Which business areas is Katrin most experienced in?

Katrin is most experienced in business areas like Customer Service, Product Development, and Business Intelligence. Katrin also has some experience in Marketing and Sales.

Which industries has Katrin worked in recently?

Katrin has recently worked in industries like Information Technology (IT) and Advertising.

Which business areas has Katrin worked in recently?

Katrin has recently worked in business areas like Customer Service and Product Development.

What is Katrin's education?

Katrin holds a Bachelor in Economics - Marketing from University of Applied Sciences München.

Does Katrin have any certificates?

Katrin has 1 certificate: Professional Scrum Product Owner™ I (PSPO I).

What is the availability of Katrin?

Katrin is immediately available for suitable projects.

What is the rate of Katrin?

Katrin's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.