Katrin S.
Customer Strategy & Enablement | SaaS | Interim & Freelance
Experience
Jan 2023 - Present
2 years 11 monthsMunich, Germany
Head of Customer Success
fraud0 GmbH
- Led Customer Success for a SaaS platform focused on digital advertising transparency and ad fraud prevention, supporting key clients and agency networks across Europe.
- Partnered with Product and Tech teams to improve data quality, tracking integrity, and reporting accuracy in complex digital environments.
- Developed structured frameworks to strengthen customer relationships, improve retention, and align platform use with evolving privacy and compliance requirements.
Jun 2022 - Dec 2022
7 monthsMunich, Germany
Head of Customer Success
authorized.by GmbH
- Owned all post-sales processes and customer communication in a growing SaaS environment.
- Introduced structure and clear workflows across onboarding, support, and renewals.
- Built close collaboration between Customer Success and Product teams to align customer feedback with platform development.
Nov 2020 - May 2022
1 year 7 monthsMunich, Germany
Product Manager
Usercentrics GmbH
- Collaborated with enterprise clients and Product teams to translate GDPR and compliance requirements into scalable product configurations.
- Acted as the interface between customers, legal, and technical teams to ensure secure implementation and data management practices.
- Supported roadmap discussions by channeling client insights on consent, privacy, and regulatory changes into actionable product enhancements.
Oct 2017 - Oct 2020
3 years 1 monthMunich, Germany
Director Customer Success
traffiler GmbH
- Established and led the Customer Success team at a specialized SaaS company delivering data solutions for programmatic advertising.
- Guided clients in leveraging audience segments for focused programmatic campaigns and incorporating ad tech workflows.
- Served as the cross-functional advocate for customer needs in product development and roadmap strategy.
Oct 2010 - Sep 2017
7 yearsMunich, Germany
Director Customer Success
intelliAd Media GmbH
- Led a cross-functional Customer Success and Account Management team, overseeing key enterprise and agency clients across multiple markets.
- Responsible for team development, operational planning, and customer retention initiatives.
- Collaborated closely with Product and Engineering to translate client feedback into product improvements and performance insights.
- Drove structured account processes and reporting standards to ensure consistent quality and measurable client value.
Nov 2009 - Aug 2010
10 monthsMunich, Germany
Business Development Manager
pliXos GmbH
- Conducted market research and supported go-to-market planning.
- Contributed to lead generation through SEO and online outreach.
- Collaborated with the Product team on positioning and messaging of a B2B SaaS solution.
Apr 2009 - Sep 2009
6 monthsOberursel, Germany
Diploma Thesis
Thomas Cook AG
- "Net Promoter Score – a conceptual introduction of the Net Promoter Score as a continuous, customer-related measurement of customer satisfaction on websites."
Aug 2007 - Feb 2008
7 monthsFullerton, United States
Internship
America 4 You L.L.C.
Summary
Experienced Customer Success and Strategy Lead with a background in SaaS and data-driven products. I help organizations build structure and scale customer relationships by aligning Product, Tech, and Commercial teams. Recognized for a clear and collaborative approach focused on sustainable results rather than quick wins.
Languages
German
NativeEnglish
AdvancedEducation
Oct 2005 - Oct 2009
Munich University of Applied Sciences
Diploma · Economics - Marketing · Munich, Germany
Certifications & licenses
Professional Scrum Product Owner™ I (PSPO I)
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