Erald Kerciku
AWS Cloud Solutions Architect
Experience
AWS Cloud Solutions Architect
Niva - Cloud Services
- I design and implement secure and scalable cloud solutions tailored to business unique needs
- I help clients leverage the full potential of AWS while ensuring the highest levels of data protection and compliance
Software Tester
Testio GmbH
- Identified bugs and technical problems on web and applications
- Paid particular attention to potential security vulnerabilities that could compromise the integrity, confidentiality, or availability of the client's website or mobile application
- Collaborated closely with the development team to address any identified issues, providing detailed reports and recommendations for improving the overall security posture of the web and app
- Ensured that the client's software functions correctly and maintains a strong defence against potential security threats, safeguarding sensitive data and user privacy
Customer Account Consultant
Prodata Ltd
- Assisted clients in navigating complex financial products and services while providing high quality customer service
- Collaborated with clients to understand their needs and goals, provided relevant product and service recommendations, and helped them make informed decisions
- Managed client accounts, processed transactions, and resolved any issues that arose
- Utilized strong communication, analytical, and problem-solving skills
Team Supervisor
SosTariffe.it
- Led a team of 10 customer service representatives to provide top-notch support to clients
- Worked closely with each team member to ensure they were properly trained, motivated, and equipped with necessary resources to succeed
- Monitored team performance and provided regular feedback and coaching to help them achieve their targets and deliver outstanding service
- Reported team metrics to senior management and collaborated with other departments to drive process improvements
Senior Sales Agent
Accueil.it
- Built and maintained relationships with clients and generated new business opportunities
- Worked closely with clients to understand their needs and provide customized solutions to meet their goals
- Managed the sales pipeline, negotiated contracts, and achieved sales targets
- Utilized strong communication, negotiation, and problem-solving skills
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (8 years), Banking and Finance (7 years), and Telecommunication (2 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Customer Service (8 years), Finance (7 years), Information Technology (4 years), Quality Assurance (4 years), and Sales (4 years).
Summary
Proficient in security operations, including threat detection, incident response, and security monitoring.
Demonstrated ability to provide insights and recommendations to enhance security operations and mitigate risks.
Familiarity with cloud security principles, including designing secure cloud architectures and assessing cloud providers security controls.
Knowledgeable in security frameworks such as NIST, ISO, and CIS, with practical experience in conducting risk assessments and vulnerability management.
Effective communication and collaboration skills, enabling successful coordination with stakeholders, cross-functional teams, and senior leadership to support cybersecurity objectives.
Skills
Network And App Security
Incident Handling
Forensics
Malware Analysis
Ethical Hacking And Incident Response
Secure Design Principles
Risk Management
Threat Intelligence
Cloud Security
Effective Communication
Adaptability And Flexibility
Problem-solving And Critical Thinking
Teamwork And Collaboration
Time Management And Organization
Quick Thinking And Reaction
Languages
Education
Polytechnic University of Tirana
Geoinformatic Engineering · Geoinformatic Engineering · Tiranë, Albania
Profile
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