Erald K.
AWS Cloud Solutions Architect
Experience
AWS Cloud Solutions Architect
Niva - Cloud Services
- Design and implement secure and scalable cloud solutions in AWS tailored to businesses unique needs.
- Focus on cloud security, leveraging AWS for data protection and compliance.
Customer Account Consultant
Prodata Ltd
- Assisted clients in navigating complex financial products and services while providing high quality customer service.
- Collaborated with clients to understand their needs and goals, providing relevant product and service recommendations to help them make informed decisions.
- Managed client accounts, processed transactions, and resolved any issues that arose.
- Leveraged strong communication, analytical, and problem-solving skills.
Team Supervisor
SosTariffe.it
- Led a team of 10 customer service representatives to provide top-notch support to clients.
- Ensured team members were properly trained, motivated, and equipped with necessary resources.
- Monitored team performance, providing regular feedback and coaching to help achieve targets and deliver outstanding service.
- Reported team metrics to senior management and collaborated with other departments to drive process improvements.
Senior Sales Agent
Accueil.it
- Built and maintained relationships with clients, generating new business opportunities.
- Worked closely with clients to understand their needs and provide customized solutions.
- Managed the sales pipeline, negotiated contracts, and achieved sales targets.
- Applied strong communication, negotiation, and problem-solving skills to succeed in the role.
Software Tester (Freelancer)
Testio GmbH
- Identify bugs and technical problems on web and mobile applications.
- Pay particular attention to potential security vulnerabilities compromising integrity, confidentiality or availability.
- Collaborate closely with the development team to address issues, providing detailed reports and recommendations to improve overall security posture.
- Ensure software maintains a strong defense against potential security threats, safeguarding sensitive data and user privacy.
Summary
Proficient in security operations, including threat detection, incident response, and security monitoring. Demonstrated ability to provide insights and recommendations to enhance security operations and mitigate risks. Familiarity with cloud security principles, including designing secure cloud architectures and assessing cloud providers security controls. Knowledgeable in security frameworks such as NIST, ISO, and CIS, with practical experience in conducting risk assessments and vulnerability management. Effective communication and collaboration skills, enabling successful coordination with stakeholders, cross-functional teams, and senior leadership to support cybersecurity objectives.
Languages
Education
Polytechnic University of Tirana
Geoinformatic Engineering · Geoinformatic Engineering · Tiranë, Albania
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