Carolyn S. - Senior Business Development Manager

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Frankfurt am Main, Germany

Experience

Nov 2025 - Present

1 month

Senior Business Development Manager

VendueTech

Pipeline & Outreach: Identify and engage tier-1/2 brokerages, asset managers, servicers, banks, and proptech partners. Run targeted sequences (email/LI/phone) to book discovery → demo.
Demo Orchestration: Qualify needs, tailor demo agendas, and coordinate with CEO/Product for compelling show-and-tell.
Pilot & Terms Negotiation: Propose pilot scope, KPIs, pricing, and governance; handle objections and commercial/legal redlines; close.
Account Handover & Expansion: Support contracting and handoff to Success; surface cross-sell (seats, data/API, markets).
Process & CRM: Keep ICP tags, stages, and next steps crisp; forecast reliably; refine playbooks, messaging, and collateral.
Market Signals: Feed Product with field intel (coverage gaps, integrations, compliance asks, competitors).

Apr 2025 - Present

8 months

Founder & CEO - EMEA

ClearComm - Empowering Communication

Enhancing leadership communication skills through the Executive Communication Coaching program.
Tailoring coaching for senior executives with a global marketplace focus to develop effective leadership communication skills.
Conducting interactive team communication workshops to improve team dynamics and collaboration through effective communication strategies.
Providing business English lessons to master professional corporate communication and support professional development.

Dec 2023 - Sep 2025

1 year 10 months

Executive Business Coach - EMEA & APAC

Affina Training & Consulting Ltd.

Consulting with clients, conducting regular business reviews, resulting in improved communication, relationship building, and targeted upselling.
Customizing materials suitable to clients' interests and industry.
Providing feedback for clients to refine, rephrase, and speak more naturally.

Aug 2023 - Nov 2023

4 months

Client Principal - DACH & Nordic

Iron Mountain

Created and managed all project SaaS documentation including budget/finance reports, staff utilization, risk register, decision logs, project status reports, and comprehensive implementation plans.
Organized and managed client workshops during the kick-off and design phase to ensure that all relevant stakeholders were involved.
Developed and nurtured positive and collaborative client relationships.
Identified opportunities where Iron Mountain Solutions or Professional Services could assist prospective and existing clients.

Oct 2022 - Apr 2023

7 months

Sr. Partner Delivery Success Manager - EMEA

Ceridian

Onboarded partners to successfully integrate Dayforce as a SaaS Human Capital Management (HCM) solution and managed ongoing account relationships for retention and revenue growth.
Identified areas for partners to focus on best practices and advocated for their participation in managing and resolving escalations.
Tracked and reported on partner KPIs, developed and tracked improvement plans, and conducted quarterly business reviews.
Collaborated with cross-functional teams to identify new partnership opportunities and develop strategies to grow existing partnerships.

Mar 2022 - Aug 2022

6 months

Director of Customer Success - EMEA

SirionLabs

Oversaw implementation phase by reviewing plans for completeness and practical execution, ensuring timely resource planning and progress against the plan.
Managed post-implementation customer satisfaction and growth by integrating the SaaS enterprise Contract Lifecycle Management (CLM) solution.
Actively led business development efforts within accounts to drive expansion.

Feb 2020 - Feb 2022

2 years 1 month

Consultant

Huawei

Maintained new and existing enterprise contacts in close cooperation with sales teams and sales partners for the information and communications technology (ICT) company.
Identified and developed new business opportunities.
Planned and moderated trainings, events, and meetings.

Aug 2019 - Jan 2020

6 months

Services Solutions Manager - EMEA

BMC Software

Developed SaaS account plans and managed enterprise accounts in Salesforce for SaaS and on-premise customers in financial services, IT services, telecommunications, military alliance, and chemicals sectors.
Consulted enterprises on cloud computing, IT service management, IT operations, automation, and mainframe, providing SaaS solutions such as ERP, while negotiating RFPs, SOWs, POs, and SLAs with directors, IT leads, and heads of procurement.
Proactively resolved and escalated customer issues, resulting in successful transactions, projects, and satisfied customers.

Jun 2018 - Mar 2019

10 months

Account Manager - EMEA

PeopleFluent

Developed SaaS account plans and managed enterprise accounts in Salesforce for customers interested in HCM and talent management solutions across healthcare, retail, financial services, manufacturing, logistics, aerospace, and technology, consistently exceeding quota.
Consulted enterprise customers from end-users to upper management, establishing strong business relationships as a trusted advisor.
Managed procurement of cloud-based talent acquisition and management suite solutions, negotiating SOWs, POs, renewals, upsells, and cross-sells to drive retention.

Sep 2015 - Jul 2017

1 year 11 months

Automation Coach - EMEA

arago GmbH

Coached implementation of the continual-learning AI technology arago HIRO™ SaaS through proofs of concept for multinational IT corporations.
Designed and presented use cases and deployment scenarios to decision-makers for integration of the AI-based automation engine and deep-learning knowledge management engine.
Collaborated directly with implementation and engagement teams along with change management and solution architects.

Aug 2012 - Jul 2014

2 years

Test Center Manager & Trainer

New Horizons

Administrated IT trainings and certifications such as PRINCE2, ITIL, VMware, Cisco, Citrix, Azure, Linux, and CompTIA to customers.
Trained C-suite and staff via LMS as face-to-face, virtual classes, voice-to-voice, and e-learning before being promoted to Test Center Manager.

Jan 1997 - Jul 2012

15 years 7 months

Co-Founder & CFO

VAST International Ltd.

Created a 40-page business plan including research and analysis of competition, estimated sales, price list, marketing plan, profit and loss statements; presented to authorities, potential partners, and customers in Western Europe after establishing a footprint in Eastern Europe.
Developed and maintained business relationships with DACH customers, partners, resellers, and local authorities to market EkoVAST construction materials.

Nov 1996 - Jul 2012

15 years 9 months

Assistant Lecturer, Teacher, Trainer, Coach

Companies & Universities

Taught at universities of applied sciences, vocational colleges, interpreter schools, and companies.
Prepared and taught business English lessons for levels A1–C2 to young adults and professionals.
Conducted online and face-to-face lessons for individuals, group lessons, and workshops.

Dec 1988 - Jan 1991

2 years 2 months

Auditor

PwC

Served as financial adviser to customers auditing year-end financial statements.

Jun 1983 - Dec 1988

5 years 7 months

Accountant

3M

Ensured daily operational rhythm by preparing journal entries and analyzing reconciliation items.

Summary

Experienced business development and management professional with a strong background in business strategy, change management, and process optimization.

Proven track record in leading digital transformation initiatives and enhancing customer success.

Adept at identifying and developing new business opportunities, managing client relationships, and driving growth.

Ready to bring a wealth of experience and strategic insight to FRATCH as a Freelance Management Consultant.