YeonJun L. - Assistant Manager/Team Member · BM(Brand Manager)

Korea, Republic of

Experience

Sep 2024 - Present

1 year 4 months

Optimized global OEM/ODM operations across Korea, China, Vietnam, Thailand, Pakistan, India, and Germany, reducing supply chain costs by $100K through demand-based production planning and freight/warehousing cost control.
Resolved overstock/shortage issues through data-driven allocation across sales channels.
Successfully onboarded new suppliers (Thailand, Pakistan, India, Germany) to meet increasing demand and achieved 3% unit cost savings through price negotiations.
Replaced plastic trays with sustainable pulp packaging in frozen kimbap to boost customer satisfaction scores.
Launched “Fried Rice Gimbap” after customer insight analysis, contributing to 160% sales uplift in the frozen category.
Secured KRW 60M in government export funding to finance new business development.
Expanded brand presence at Expo West with booth & food truck events, producing paid PR content in line with brand values through guidelines and reviews, and generating new distribution contracts in North America.

Mar 2024 - Sep 2024

7 months

Increased inventory accuracy and reduced logistics costs by 7% through optimized ERP usage, cost bidding, and ABC analysis.
Improved on-time production schedule adherence and managed factory and subcontractor operations based on demand forecasts.
Spearheaded relocation to a logistics center with 6x capacity, enabling 400% growth in order fulfillment.
Developed outbound strategies based on SKU-level order quantity and order type simulations and negotiated 3PL contracts and CS policy revisions.
Conducted factory audits and quarantine management to ensure compliance with overseas export requirements, proactively identifying and resolving key quarantine issues.

Mar 2022 - Feb 2024

2 years

Conducted feasibility and profitability reviews to expand same-day delivery coverage beyond Seoul.
Developed and executed inventory audit plans in response to client requests.
Enhanced fulfillment productivity by 150% through layout redesign and automation equipment adoption.
Implemented automation equipment based on outbound pattern analysis and managed CAPEX.
Redesigned fulfillment center layout and improved location assignment logic based on inbound/outbound pattern analysis, reducing floor-stored inventory and increasing outbound productivity to handle a 2.5x increase in volume.

Dec 2021 - Mar 2022

4 months

Reduced average handling time through script optimization based on KYC-related consultation analysis.
Maintained consistent SLA during holiday peaks with forecast-driven staffing allocation.
Analyzed VOC to identify pain points in the KYC process and planned and developed new screen designs for improvement.

Jan 2021 - Dec 2021

1 year

Improved agent performance scores by 17%, providing KPI-driven coaching.
Supported new disclosure compliance by developing and delivering targeted training.

Jan 2020 - Jan 2021

1 year 1 month

Delivered tailored service to international customers, contributing to increase in repeat visits.
Optimized liquor procurement by aligning purchase volumes with sales trends, reducing stock-out.