Torsten Evers
Consulting and IT Project Management Activities in the Debt Collection Industry
Experience
Consulting and IT Project Manager in the Debt Collection Industry
Intrum Deutschland GmbH
- Project manager for the EGVP integration of a new collection system and as business analyst responsible for analyzing current business processes in judicial debt collection (dunning procedures, enforcement, insolvency handling, lawsuit preparation) and implementing future processes in the new collection system.
Business Analyst “Legal Collection”
Intrum
- Analysis and redesign of legal collection processes to implement a new receivables management system and introduction of a digitization strategy to meet the requirements of the e-Justice Act. Gap analysis regarding local requirements and implementation possibilities in the new system, followed by development and validation of solution approaches in cooperation with the vendor.
Project Manager “Implementation of Electronic Legal Communication”
Intrum
Implementation of a solution to connect electronic legal communication and its integration with existing and target systems. Multi-stage implementation to connect manual processes and subsequent expansion to enable automated submission by integrating a new receivables management system and associated document management system.
Designing a generic solution to connect various legacy systems until files can be migrated to the new target system.
Project Manager “Implementation of a Digital Customer Portal”
Viridium
- Preparation and planning for the introduction of a digital customer portal for delivering insurance mail to customers digitally, including a consent and approval process in compliance with GDPR and §203 StGB. Requirements and process analysis, development of different solution designs, supplier selection through a tender process, development of a roadmap to expand the portal to support the internal digitization strategy, preparation and creation of executive decision documents.
Consulting and IT Project Manager in the Insurance Industry
Viridium Lebensversicherungsgruppe
- Project manager and business analyst for digitization projects in a highly regulated environment. Analysis, planning and preparation of a legally compliant consent and delivery process for electronic customer communication via a digital customer portal for life insurance. The project is currently not implemented due to high required investment and internal resource constraints.
Senior Business Analyst “Promotion Control”
REWE Systems
- Requirements management in the area of central retail functions with a focus on promotion control. Implementation of new features in the current promotion management system within an agile team. Support for connecting a machine-learning-based order forecasting tool to the promotion management system.
Subproject Manager “Promotion Reporting Framework”
REWE Systems
- Realignment of the “Penny Promotion Reporting” with professional revision of calculation bases, introduction of modular calculation algorithms and migration to a new frontend reporting framework.
Consulting and IT Project Manager in the Retail Environment
REWE Systems
- Senior business analyst in central retail functions focused on promotion control and subproject manager for introducing a new promotion control reporting framework.
Artificial Intelligence (AI) Call Center Routing
Lowell
- Requirements analysis, feasibility study and implementation preparation of an artificial intelligence engine to optimize agent routing, connecting callers data-driven and result-oriented to the best-suited call center agent.
IT Transformation Project Evaluation
Lowell
- Project evaluation and realignment considering agile methods with the goal of implementing a unified, group-wide receivable management target system including an IT carve-out to transfer various monolithic legacy systems into a distributed IT landscape. Setup and coaching of the business process management team.
Automated Handling of Bailiff Invoices
Lowell
- Design and implementation of automatic processing of bailiff invoices. Automatic input management of relevant document types, OCR extraction of relevant data, integration into invoice workflows and approval processes, and automatic posting of extracted invoice amounts in the associated debtor file.
Product Manager “Judicial Collection and Enforcement”
Lowell
Strategic digitization project to harmonize and GDPR-compliant automate the previous manual handling in dunning procedures and enforcement for the group’s nine companies in the post-acquisition phase, also considering new legal changes in debt collection.
Business process analysis, creation of new operating concepts with a high degree of automation, design and implementation of modular correspondence in output management across various systems, development of a roadmap for gradual feature rollout (IT carve-out), creation of business cases and implementation plans, and agile delivery of initial releases via an offshore provider.
Project Manager Electronic Legal Communication (ERV)
Lowell
- Lead of a digitization project to introduce electronic legal communication aiming to replace manual tasks in case processing and archiving as well as mail handling by introducing automated application creation including automated assignment of digital documents (implementation of an ECM service to connect different document management systems), integration of output management, introduction of qualified electronic signature and subsequent electronic dispatch via ERV. Responsible for requirements analysis, creation of the new functional and technical operating model, selection of an ERV-certified third-party product, design and implementation of a microservice-based IT landscape, change management, creation of test concepts, and agile delivery management of multiple releases via an offshore provider. Implementation of process and organizational changes to introduce automated application processing.
Consulting and IT Project Management Services
Lowell Financial Services GmbH
- Lead of various transformation projects to harmonize business processes and modernize IT processes including internal stakeholder management and delivery management of a 10-person offshore partner in Vietnam.
European Business Intelligence Manager
Canon Europa NV
- Responsible for business intelligence within the EMEA Business Transformation Program, the largest Oracle EBS implementation in Western Europe. In this role, I led the BI Process & Design Office of 15 business process & IT consultants and temporarily the entire area including test, release, change & IT delivery management of 30 on-site and about 50 offshore staff in India. Introduced agile methods according to SAFe and a Canon-tailored hybrid project management.
Sales Incentive Management
Océ
- Management consulting for redesigning sales incentives for Océ UK. Effectiveness analysis of existing sales incentives and creation of a model to include sales and service margins generated during contract periods.
Implementation of an EMEA OBIEE Business Intelligence Enterprise Platform
Canon
Strategic post-acquisition transformation program to integrate Océ business processes into an optimized, harmonized Canon ERP landscape.
Responsible for the strategic realignment of EMEA reporting across all business processes including feasibility studies, proofs of concept, requirements management, design, planning, budgeting, implementation, project & program management, stakeholder analysis, change management and successful rollouts.
Implemented the enterprise BI solution (OBIEE, QlikView, Power BI) across Canon EMEA business processes in sales, contract management, procurement, supply chain management, finance and service including:
Direct sales, service & contract management reporting implementation
Profitability management reporting framework including legacy SAP BI Business Warehouse integration
Indirect sales reporting solution roll-in for Germany, Belgium & Luxembourg, Netherlands
EMEA consolidation reporting implementation in BI
Credit & collections reporting implementation & rollout in Germany, Netherlands, Belgium and for Canon Corporate
Identity & access management implementation including SSO.
Built a hybrid project organization considering SAFe agile and Prince2 traditional methodologies based on Canon’s organizational needs and senior management requirements to ensure reliable requirements and delivery management.
Simultaneously established an agile support organization for takeover and maintenance post-project completion and coached project participants, Scrum Masters and project owners.
Project Manager / Business Process Consultant
Canon Europa NV
- Within the Unity program, I was responsible as project manager and senior consultant for structuring and implementing the BI solution with a focus on finance and logistics processes.
Price Indexation Management
Océ
- Management consulting and project management for introducing price indexation management for support and service contracts in all European Océ branches in cooperation with McKinsey. Analysis of indexation measures by contract type and introduction of a strategy to maximize contract values or alternatively an incentive for signing new contracts.
Customer Profitability Management
Océ
Management consulting and project management in the Sales and Service Excellence program to introduce customer margin management in cooperation with McKinsey.
Analysis of contribution margins per customer and segment and underlying profit and loss drivers, solution design and implementation through workshops and organizational changes, embedding responsibilities including introducing a C-level reward system.
Piloting the project and executing follow-up projects in 10 European NSOs by optimizing and adapting each NSO’s operating model and organization as needed and ensuring sustainable implementation through change management activities.
SAP Workflow for Master Data Creation
Océ
- Introduction of an SAP workflow system for creating new product master data, reducing lead times by 70% and improving data quality to 95%.
Senior Management Consultant
Océ Technologies BV (a Canon Group Company)
- Project manager for the Commercial Excellence program “Reaching our Potential” aiming to improve gross margin by structurally adjusting sales, marketing, pricing and service processes. In cooperation with McKinsey, several projects were initiated. After implementing the pilot in Germany, I supported and later independently led follow-up projects on “Customer Profitability” and “Price Indexation” in 10 European NSOs.
Manufacturing, Quality & Process Engineer
Océ Technologies BV (a Canon Group Company)
- Océ Manufacturing & Logistics is the global organization responsible for production and distribution of all Océ products. I was responsible for various aspects of quality assurance in product design, implementing installation and delivery concepts, and introducing new products (NPI management). I also led cross-departmental projects to align master data processes.
Summary
- 15 years of business analysis & process analysis
- 13 years of program & project management (Agile, Traditional, Hybrid)
- 11 years of team leadership & delivery management including outsourcing and offshoring
- 6 years of agile delivery management in roles such as Product Owner, Product Manager, Scrum Master, Agile Leader and Coach
- 8 years of IT & management consulting in multinational teams
- 3 years of in-house consulting in cooperation with McKinsey
- Industries: finance, insurance, legal, retail, services, manufacturing, electronics
- Highly experienced in large international transformation programs
- Highly experienced in optimizing business and IT processes and models
- Very strong analytical, structuring and conflict resolution skills, pragmatic, strategic, results-oriented, broad international and multicultural experience, effective communicator between business and IT at all levels, strong entrepreneurial mindset and actions
A very experienced, content-strong, hands-on project manager with many years of experience in analyzing, optimizing and automating business processes as well as selecting and integrating new tools. Someone who understands your requirements, drives their implementation and brings your projects to a successful close. Very experienced in handling complex environments, data-driven process control and automation, input and output management, as well as designing and implementing solutions that use sensitive customer data.
Languages
Education
Düsseldorf Business School
Master of Business Administration, General Management · Business Administration · Germany · 1.84
University of Hull
Bachelor of Engineering with Honors · Electronic Engineering · United Kingdom
Universität Duisburg-Essen
Diplom-Ingenieur in Communication Technology · Information and Communication Technology · Germany
Certifications & licenses
Six Sigma - Green Belt Certified
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