Karsten Holderbaum
Subproject Manager for Document Management and Reporting/BI
Experience
Subproject Manager for Document Management and Reporting/BI
Vereinigte Hagelversicherung VVaG
Ownership of the approach within the Document Management and Reporting/BI subproject
Responsibility for the timeline/subproject plan and dependencies with other (sub)projects
Driver for content and configuration progress within the subproject
Main contact for other (sub)projects: core systems, peripheral systems, migration and testing
Interface to the Integration & Infrastructure project
Ownership of quality assurance for deliverables provided by Sapiens
Overall coordination and coaching of VH project staff in the domains of Document Management and Reporting/BI
Participation in sprint events (sprint planning, review, retro, refinement)
Execution and monitoring of effort and resource planning
Responsibility for risk management within the subproject
Moderation of specific (sub)project workshops
Responsibility for relevant (sub)project reports
Lessons learned (continuous process improvement)
Result: Ensured that all requirements for documents, reporting and BI are covered and embedded in the new system by go-live in 2024
Tools:** Sapiens IDIT Suite, Sapiens Docs, Confluence, JIRA, SharePoint, MS Office
Methods:** Project Management, Business Analysis, Quality Assurance, Process Modeling, Facilitation, Workshops
Quality Assurance Team Member for New Products/Processes
Sky Deutschland GmbH
Responsible for quality assurance of process flows for new products at SKY Deutschland
Identification of errors in process flows
Reporting these errors and supporting the bug fixing process with development
Regular testing of new modules and retesting identified defects
Results: Continuous process flow optimization, error identification, improved bug fixing process
Tools:** Salesforce CRM, Atlassian Confluence, JIRA, MS Office
Methods:** Test Management, Quality Assurance, Process Modeling, Facilitation, Workshops
Project Manager
BWI GmbH
Responsible for quality assurance of projects and project plans for the Hercules follow-up projects (HFP)
Development and optimization of quality assurance methodology at BWI
Subproject lead for migration to a resource-based planning approach in HFP
Support for project managers in setting up and structuring project planning
Results: Successful reorganization of quality assurance, increased acceptance of the planning methodology through regular coaching, improved efficiency of quality assurance in HFP
Tools:** MS Project, JIRA, SharePoint, MS Office
Methods:** Requirements & Test Management, Quality Assurance, Process Modeling, Facilitation, Workshops
Project Manager
Münchener & Magdeburger Agrar Versicherung AG
Implementation project for a new policy management and quotation system
Steering of the overall project and stakeholders (business units and IT service providers)
Alignment of requirements between business units and IT
Results: Successful project restructuring, significant quality improvement in requirements management, effective involvement of the IT service provider
Tools:** GitLab, Visio, SharePoint, MS Office
Methods:** Project, Requirements & Test Management, Process Modeling, Facilitation, Workshops
Project Manager
Mid-Sized IT Service Provider
Analysis of current sales processes and their weaknesses
Analysis and assessment of interface points to internal sales
Analysis and evaluation of currently used systems
Development of use cases and alignment with business units
Creation of a blueprint for the new sales organization, including all sales processes and interfaces
Results: Significant improvement in quality and efficiency of the sales process, elimination of unnecessary interfaces, enhancement of existing interfaces
Tools:** Visio, SharePoint, MS Office
Methods:** Requirements Management, Process Modeling, Facilitation, Workshops
Project Manager
Vorwerk & Co. KG
Development of an IT roadmap for End User Computing
Creation of a Mobile Device Management concept
Development of use cases for the new MDM solution and alignment with business units
Modeling of processes and coordination with business units
Results: Clear IT roadmap defining when and how IT components must be replaced or updated
Concept for introducing Mobile Device Management under GDPR
Tools:** Visio, SharePoint, MS Office
Methods:** Project Management, Requirements Management, Process Modeling, Facilitation, Workshops
Subproject Manager, Business Analyst
T-Mobile/Telekom AG
Conceptual and physical development of a new mobile product
Analysis and evaluation of prepaid processes to transfer them to a postpaid model
Results: Robust business model for introducing a new mobile product
Roadmap for technical and business components of the product
Tools:** Visio, MS Office
Methods:** Requirements Management, Process Modeling, Facilitation, Workshops
Subproject Manager, Business Analyst
Ergo Group
Support of test management in structuring, planning, execution and controlling of all test activities
Update of the test plan and management of test activities
Defect management for each test cycle
Results: Effective test concept enabling fast and high-quality test cycles
Tools:** MS Office, HP ALM
Methods:** Test Management
Project Manager, Business Analyst
Kassenärztliche Vereinigung Nordrhein
Piloting a new billing software for physician practices
Leading two business project teams and an external service provider
Requirements analysis based on the legacy system and alignment with business units
Creation, coordination and testing of business use cases
Defect management with the IT service provider
Development of a role concept and definition of organizational requirements
Results: Business and IT concept reflecting the needed changes in the package software to meet KVNO requirements
Tools:** SharePoint, MS Office, Visio
Methods:** Project, Test & Requirements Management, Facilitation, Workshops
Subproject Manager, Business Analyst
T-Mobile Austria
Execution of a cost savings project to drastically reduce IT costs
Identification of cost drivers in IT architecture and infrastructure
Identification of cost reduction measures in these areas
Development of recommendations to realize potential savings
Results: Identified savings potential of €6.5 million in the first year, including an implementation plan
Tools:** SharePoint, MS Office
Methods:** Project Management, IT Infrastructure Analysis, Facilitation, Workshops
Subproject Manager, Business Analyst
T-Mobile (Deutsche Telekom AG)
International project to select a campaign management system
Analysis and documentation of requirements from international entities
Creation of long list and short list of potential vendors
Planning and execution of a proof of concept for vendors
Evaluation of results and vendor selection
Results: Selected package software, rolled out internationally
Tools:** SharePoint, MS Office, Visio
Methods:** Requirements Management, Software Selection, Facilitation, Workshops
Independent Consultant/Interim Manager
- Project management, process optimization, software selection/implementation, requirements management, IT strategy, communication & change management
- Industries: Insurance, Telecommunications, Healthcare, Automotive
Subproject Manager, Business Coach
Volkswagen AG
Development of a customer loyalty program for new car buyers
Concept and implementation of a campaign-driven loyalty program
Planning and execution of change management & communication activities
Requirements definition and alignment with various departments (Sales, Marketing, IT)
Results: Fully developed customer journey from new car purchase to repeat purchase
Implementation of this journey in a campaign management system
Tools:** Epiphany, MS Office, Visio
Methods:** Requirements Management, Facilitation, Workshops
Cologne University of Applied Sciences
- Department of Insurance Studies
- Focus: Transport Insurance, Reinsurance, IT, Operations Management
- Degree: Dipl.-Betriebswirt
Languages
Education
Cologne University of Applied Sciences
Dipl.-Betriebswirt, Focus: Transport Insurance, Reinsurance, IT, Operations Management · Insurance Studies · Cologne, Germany
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