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Susanne Schlinge

Freelancer for Project/Product/Consulting

Susanne Schlinge
Rheine, Germany

Experience

Jan 2023 - Present
3 years 2 months

Freelancer for Project/Product/Consulting

Schlinge Consult

  • Project: Digital Customer Success for the HVV DeutschlandTicket – S-Bahn HH (March 2023 – December 2024)

  • Technical product development and resource management to scale user numbers

  • Design and implementation of a sustainable customer service architecture (organizational, technical, procedural)

  • JIRA administration and leading the migration of the customer service platform for the Deutschlandticket

  • Managing interfaces between 1st/2nd/3rd level support, including managing service providers

  • Coaching and further development of the responsible teams

  • Project: Development of a Salesforce application

  • Contributed to the development of a billing and CRM system for corporate clients

  • Responsible for user training and setting up UAT tests as well as usability optimization

  • Coordinating REST API development

  • Interim Online Manager for Eschenbach Optik (Sportoptics & VPT) (July 2023 – February 2025)

  • Further development of the web presences for Sportoptics and VPT in close collaboration with an external digital agency

  • Project management and content maintenance for the Pimcore-connected websites, including technical coordination with the agency

  • Technical project lead for the digital product launch of a world-first product, including the design and execution of a digital product event

  • Conceptual support for migrating the product catalog from manual creation in Adobe InDesign to automated generation in Pimcore

  • Cost savings through automatic updating of product data and consistent branding in the corporate design

  • Process optimization by using the product data already available in Pimcore

Aug 2022 - Dec 2022
5 months

Project Manager / Product Owner

Ort Interactive

  • Project management of a complex browser-based software solution for a large German waste management company
  • Designing and managing the development of a new customer portal for waste disposal services
  • Setting up and migrating the existing Jira Server solution to a cloud-based Jira Software and Jira Service Management application, including new workflows and structures to lay the foundation for agile processes
Jan 2017 - Jul 2022
5 years 7 months

Digital Project Manager

Reed Exhibitions

  • Head of the PSI eCommerce department at Reed Exhibitions, one of the leading trade fair organizers worldwide
  • Introduction of agile project management based on Scrum
  • Certified Scrum Master for the digital teams
  • Development of digital product strategies and alignment with senior management
  • Planning, execution, and optimization of existing and new digital products, including digital trade fairs (FIBO & PSI Digital)
Mar 2015 - Dec 2016
1 year 10 months

Senior Project Manager Digital

Mirum Agency GmbH

  • Key account for a direct bank (Germany & Austria)
  • Leading and managing an interdisciplinary team (creative, strategy, IT, project management)
  • Commercial preparation, management, and execution of digital projects in coordination with senior management
  • Coordinating internal quality control in the IT area, including preparation for an external customer audit
  • Development of digital strategies, campaigns, and concepts
Feb 2010 - Feb 2015
5 years 1 month

Online Marketing Manager

Apetito AG

  • Further development and optimization of web content and designing a content strategy
  • Contributed to the design and development of the web offerings and the new online customer portal
  • Agency management and performance monitoring of online advertising campaigns
  • Planning and implementation of email marketing projects
  • Analysis and optimization of web analytics and reporting for the eShop

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Professional Services (5.5 years), Food and Beverage (5 years), Information Technology (3.5 years), Government and Administration (3 years), Retail (3 years), and Advertising (2 years).

Professional Services
Food and Beverage
Information Technology
Government and Administration
Retail
Advertising

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (11 years), Product Development (9 years), Strategy (7.5 years), Marketing (7 years), Business Intelligence (5 years), and Information Technology (3.5 years).

Project Management
Product Development
Strategy
Marketing
Business Intelligence
Information Technology

Skills

  • Agile Project Management
  • Google Adwords/analytics
  • Scrum And Kanban
  • Digital Product Development
  • Azure Devops
  • Process Optimization
  • Strategic Management
  • Project Planning
  • Jira / Confluence
  • Various Cms Systems, Including Drupal
  • Budget
  • Pimcore
  • Microsoft Sharepoint

Languages

German
Advanced
Dutch
Elementary

Education

Oct 2003 - Jun 2010

Hochschule Dortmund

Diploma in Business Administration (FH) · International Business German-Dutch · Dortmund, Germany · 1.9

HES Amsterdam

BA of Business Administration · Business Administration · Amsterdam, Netherlands · 1.6

Certifications & licenses

Certified Scrum Master PSM II

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Susanne based?

Susanne is based in Rheine, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Susanne speak?

Susanne speaks the following languages: German (Advanced), Dutch (Elementary).

How many years of experience does Susanne have?

Susanne has at least 16 years of experience. During this time, Susanne has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 3 years and 2 months. Note that Susanne may not have shared all experience and actually has more experience.

What roles would Susanne be best suited for?

Based on recent experience, Susanne would be well-suited for roles such as: Freelancer for Project/Product/Consulting, Project Manager / Product Owner, Digital Project Manager.

What is Susanne's latest experience?

Susanne's most recent position is Freelancer for Project/Product/Consulting at Schlinge Consult.

What companies has Susanne worked for in recent years?

In recent years, Susanne has worked for Schlinge Consult, Ort Interactive, and Reed Exhibitions.

Which industries is Susanne most experienced in?

Susanne is most experienced in industries like Professional Services, Food and Beverage, and Information Technology (IT). Susanne also has some experience in Government and Public Administration, Retail, and Advertising.

Which business areas is Susanne most experienced in?

Susanne is most experienced in business areas like Project Management, Product Development, and Strategy and Planning. Susanne also has some experience in Marketing, Business Intelligence, and Information Technology (IT).

Which industries has Susanne worked in recently?

Susanne has recently worked in industries like Professional Services, Information Technology (IT), and Government and Public Administration.

Which business areas has Susanne worked in recently?

Susanne has recently worked in business areas like Product Development, Project Management, and Strategy and Planning.

What is Susanne's education?

Susanne holds a Bachelor in International Business German-Dutch from Hochschule Dortmund and a Bachelor in Business Administration from HES Amsterdam.

Does Susanne have any certificates?

Susanne has 1 certificate: Certified Scrum Master PSM II.

What is the availability of Susanne?

Susanne is immediately available full-time for suitable projects.

What is the rate of Susanne?

Susanne's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Susanne?

To hire Susanne, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1200
900
600
300
Market avg: 880-1040 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.