Freelancer for Project / Product / Consulting

Certified Scrum Master, PSM II.

Digital Customer Success project management for the HVV DeutschlandTicket – S-Bahn HH (March 2023 – December 2024).

Technical product development and resource coordination for scaling user numbers.

Design and implementation of a sustainable customer service architecture (organizational, technical, procedural).

JIRA administration and led the migration of the customer service platform for the Deutschlandticket.

Management of interfaces between 1st/2nd/3rd level support, including vendor management.

Coaching and further development of the responsible teams.

Development of a Salesforce application.

Collaboration on the development of a billing and CRM system for corporate customers.

Responsible for user training, setting up UAT tests, and usability optimization.

Coordination of REST API development.

Interim Online Manager for Eschenbach Optik (Sportoptics & VPT) (July 2023 – February 2025).

Further development of the websites for Sportoptics and VPT (Association of Precision Optics) in close collaboration with an external digital agency.

Project management and content maintenance for the Pimcore-connected websites, including technical alignment with the agency.

Technical project leadership for the digital product launch of a world's first product, including design and execution of a digital product event (instead of a physical keynote).

Conceptual support for migrating the product catalog from manual creation in Adobe InDesign to automated generation in Pimcore.

Cost savings through automatic updating of product data and consistent presentation in the corporate design.

Process optimization by leveraging existing product data already available in Pimcore.