Susanne Schlinge

Freelancer for Project / Product / Consulting

Rheine, Germany

Experience

Jan 2022 - Present
2 years 7 months
Rheine, Germany

Freelancer for Project / Product / Consulting

Schlinge Consult

  • Certified Scrum Master, PSM II.

  • Project management Digital Customer Success for the HVV DeutschlandTicket – S-Bahn HH (March 2023 – December 2024).

  • Technical product development and resource management to scale user numbers.

  • Designing and implementing a sustainable Customer Service architecture (organizational, technical, process).

  • JIRA administration and led the migration of the Customer Service platform for the Deutschlandticket.

  • Managing interfaces between 1st/2nd/3rd level support, including vendor management.

  • Coaching and development of the responsible teams.

  • Developed a Salesforce application.

  • Contributed to the development of a billing and CRM system for corporate clients.

  • Responsible for user training, setting up UAT tests and optimizing usability.

  • Coordinated REST API development.

  • Interim Online Manager for Eschenbach Optik (Sportoptics & VPT) (July 2023 – February 2025).

  • Enhanced the websites for Sportoptics and VPT (Association of Precision Optics) in close collaboration with an external digital agency.

  • Project coordination and content maintenance for the Pimcore-powered sites, including technical alignment with the agency.

  • Technical project lead for the digital product launch of an industry-first product, including planning and hosting a digital product event (instead of a physical keynote).

  • Conceptual support for migrating the product catalog from manual InDesign creation to automated generation in Pimcore.

  • Cost savings through automatic product data updates and consistent branding.

  • Streamlined processes using existing product data in Pimcore.

Aug 2022 - Dec 2022
5 months

Project Manager / Product Owner

Ort Interactive

  • Project management of a complex browser-based software solution for a large German waste management company.
  • Concept and project coordination for the development of a new customer portal for waste disposal services.
  • Setup and migration of the existing JIRA Server solution to a new cloud-based JIRA Software and JIRA Service Management application, including new workflows and structures to enable agile processes.
Jan 2016 - Jul 2022
5 years 7 months

Digital Project Manager

Reed Exhibitions

  • Led the PSI eCommerce department at Reed Exhibitions, one of the world’s leading trade show organizers.
  • Introduced agile project management based on SCRUM.
  • Certified SCRUM Master for Reed’s digital teams.
  • Developed digital product strategies and aligned them with executive management.
  • Designed, implemented, and optimized existing and new digital products, including digital trade shows (FIBO & PSI Digital).
Mar 2015 - Dec 2016
1 year 10 months

Senior Project Manager Digital

Mirum Agency GmbH

  • Key account for a direct bank (Germany & Austria).
  • Led and managed an interdisciplinary team (creative, strategy, IT, and project management).
  • Commercial planning, management, and delivery of digital projects in coordination with executive management.
  • Coordinated internal quality control in the IT area (including preparation for an external client audit).
  • Developed digital strategies, campaigns, and concepts.
Feb 2010 - Feb 2015
5 years 1 month

Online Marketing Manager

Apetito AG

  • Improved and optimized web content and designed a content strategy.
  • Contributed to the design and enhancement of web offerings and the new online customer portal.
  • Managed agencies and tracked the success of online advertising measures.
  • Planned and executed email marketing projects.
  • Analyzed and optimized web analytics and reporting for the eShop.

Languages

German
Native
Dutch
Elementary

Education

Oct 2003 - Jun 2010

Hochschule Dortmund

Dipl.-Betriebswirtin (FH) · International Business German-Dutch · Dortmund, Germany · 1.9

HES Amsterdam

BA of Business Administration · Business Administration · Amsterdam, Netherlands · 1.6

Certifications & licenses

Certified Scrum Master

Certified Scrum Master PSM II

Seminar Efficient Time and Self Management

Seminar Leadership - Executive Training

Seminar Sales Training

Advanced Training for Online Marketing Manager