Freelancer for Project/Product/Consulting

Project: Digital Customer Success for the HVV DeutschlandTicket – S-Bahn HH (March 2023 – December 2024)

Technical product development and resource management to scale user numbers

Design and implementation of a sustainable customer service architecture (organizational, technical, procedural)

JIRA administration and leading the migration of the customer service platform for the Deutschlandticket

Managing interfaces between 1st/2nd/3rd level support, including managing service providers

Coaching and further development of the responsible teams

Project: Development of a Salesforce application

Contributed to the development of a billing and CRM system for corporate clients

Responsible for user training and setting up UAT tests as well as usability optimization

Coordinating REST API development

Interim Online Manager for Eschenbach Optik (Sportoptics & VPT) (July 2023 – February 2025)

Further development of the web presences for Sportoptics and VPT in close collaboration with an external digital agency

Project management and content maintenance for the Pimcore-connected websites, including technical coordination with the agency

Technical project lead for the digital product launch of a world-first product, including the design and execution of a digital product event

Conceptual support for migrating the product catalog from manual creation in Adobe InDesign to automated generation in Pimcore

Cost savings through automatic updating of product data and consistent branding in the corporate design

Process optimization by using the product data already available in Pimcore