Certified Scrum Master, PSM II.
Project management Digital Customer Success for the HVV DeutschlandTicket – S-Bahn HH (March 2023 – December 2024).
Technical product development and resource management to scale user numbers.
Designing and implementing a sustainable Customer Service architecture (organizational, technical, process).
JIRA administration and led the migration of the Customer Service platform for the Deutschlandticket.
Managing interfaces between 1st/2nd/3rd level support, including vendor management.
Coaching and development of the responsible teams.
Developed a Salesforce application.
Contributed to the development of a billing and CRM system for corporate clients.
Responsible for user training, setting up UAT tests and optimizing usability.
Coordinated REST API development.
Interim Online Manager for Eschenbach Optik (Sportoptics & VPT) (July 2023 – February 2025).
Enhanced the websites for Sportoptics and VPT (Association of Precision Optics) in close collaboration with an external digital agency.
Project coordination and content maintenance for the Pimcore-powered sites, including technical alignment with the agency.
Technical project lead for the digital product launch of an industry-first product, including planning and hosting a digital product event (instead of a physical keynote).
Conceptual support for migrating the product catalog from manual InDesign creation to automated generation in Pimcore.
Cost savings through automatic product data updates and consistent branding.
Streamlined processes using existing product data in Pimcore.
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