As training manager, I supported the introduction of a new SAP system.
I coordinated the user enablement, including needs analysis, wiki and documentation.
I empowered key users and process owners in a train-the-trainer program to take on their new role as multipliers and trainers.
Oct 2022 - Mar 2023
6 months
Head of Training & Education Management
Cloud IT Service Provider
As Head of Training & Education Management, I designed a holistic training academy for cloud engineering.
Starting with the vision and roadmap, I led the agile development of the product, created the business model, and initiated stakeholder & requirements management.
I integrated risk management into the planning process.
Jan 2022 - Oct 2022
10 months
Project Lead / Agile Coach
Drive Technology
I oversaw the development of software to manage test runs.
A Scrum-experienced development team met with completely inexperienced Product Owners and Scrum Masters.
I provided intensive agile coaching and facilitation.
My focus was stakeholder management, requirements management, and dealing with impediments.
Nov 2021 - Feb 2022
4 months
Agile Coach
Automotive
As an Agile Coach, I guided agile teams on their journey of continuous improvement.
I analyzed and evaluated the working model, and worked out possible optimizations in workshops with the team.
I also supported a team in redesigning the documentation process for their product.
Jun 2021 - Oct 2022
1 year 5 months
Program Owner
IT Service Provider
The growing Custom Software Development team needed structure and planning.
My role in program management included team management with OKRs, agile staff development (including capacity planning), and portfolio management in alignment with partner teams.
Jun 2021 - Oct 2022
1 year 5 months
Innovation Manager & Facilitator
Management Consulting
Alongside the OKR process, an innovation management system was implemented to make the company more agile.
Processes were adapted to the corporate culture through workshops.
As a consultant, I supported the implementation and setup in the relevant tools (Jira & Confluence).
Apr 2017 - May 2021
4 years 2 months
Product Owner & Scrum Master
IT Service Provider
To make first-level support more efficient and straightforward for users, a service portal was built.
My tasks included requirements management, design, and development.
I also led cross-team coordination of projects, vendors, and service teams in an agile scaled setup (Scrum and Kanban in SAFe), the Agile Working Model, and Application Management.
Jun 2013 - Jan 2017
3 years 8 months
eLearning Consulting and Coaching
Educational Institution
The client's training program was transformed into eLearning and blended learning.
I advised on both the design of the training transformation and the technical implementation.
A train-the-trainer program was conducted, as well as coaching for application management.
Oct 2009 - Apr 2013
3 years 7 months
Learning Manager / Application Manager
Educational Institution
As part of a small team, I managed the learning management system (LMS) of a large association with several hundred members.
My support covered everything from technical operations and application management to train-the-trainer training and its design.
The LMS was continuously optimized and further developed in all aspects.
Summary
Support for organizational change initiatives & agile transformations (coaching & facilitation)
Design, moderation & facilitation of workshops
Innovation & process consulting
Education, learning & training management
Product Owner & Scrum Master in a scaled agile environment (Scrum & SAFe)
Design & delivery of various training courses in an agile context (incl. train-the-trainer)
IT project management & IT operations (incl. test automation)